Glossary · Reasoning and evidence
Organizational context
A customer’s own runbooks, design documents, naming conventions, tickets and change records, used to inform investigations alongside device state.
In REAP
One of the five analyst requirements; in REAP, ingested from the documents you provide and from the ITSM (Confluence (opens in a new tab), SharePoint (opens in a new tab) and NetBox (opens in a new tab): On request).
Source Gartner, Market Guide for Agentic NetOps Software (May 2026)
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.
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