Glossary · Reasoning and evidence
Root-cause analysis (RCA)
The structured determination of why an incident happened, with evidence, usually written into a problem record.
In REAP
REAP produces the RCA narrative and evidence links; pilots measure RCA documentation hours saved.
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.