Industries
Where the network carries consequence
REAP is built for enterprises with multi-vendor estates, or single-vendor estates made complex by hybrid cloud, with lean teams and outages that hit revenue, production, patients or students, and for the MSPs that run networks for them. We start where the network runs production and the team is small: manufacturers and equipment operators first, then healthcare payers and regional health systems.
Manufacturing and multi-entity enterprises
Plant groups, campuses and acquired subsidiaries: three or more network vendors, OT boundaries, and a central team that inherited every design decision.
What keeps the team up
- A plant network is a revenue line; an hour of downtime is production lost, not deferred
- Acquired sites bring unknown topologies, undocumented redundancy and unfamiliar vendors
- Changes in one entity break another; nobody can see the dependency until it fails
Where REAP starts
- Start with Incident Reasoning across plants and vendors, with one investigation surface
- Just acquired a site? Week 1’s Network Context Report shows what you inherited: devices, OS versions and topology; week 3 adds the posture findings
- Then before-and-after evidence for the windows that touch shared cores and WAN, and resilience findings for redundancy assumed at acquisition
Typical pilot domain: one plant group or business unit, 50–250 devices, two or three vendors on REAP’s supported list, ServiceNow (opens in a new tab) or Jira (opens in a new tab), one telemetry source. OT networks stay out of scope.
Healthcare
Regional health systems and payers where clinical systems, imaging and telemetry ride the network across hospitals, clinics and cloud.
What keeps the team up
- A network incident is a patient-care incident; restore time is measured by clinicians, not dashboards
- Wireless, medical-device segments and cloud paths are investigated by separate teams in sequence
- Change windows are short and the cost of a change that “worked” is discovered on the floor
Where REAP starts
- Start with Incident Reasoning across wired, wireless and cloud paths, with one evidence trail in ServiceNow (opens in a new tab)
- Change Assurance: before-and-after evidence for the upgrade windows you cannot afford to repeat
- Resilience findings for standby pairs between facilities and to the cloud
REAP collects no clinical-systems data: it reasons over device configurations, telemetry and topology. Ticket free text is included only as agreed, and PHI handling is settled in the security review.
Higher education
Campus networks with residential scale, research demands, decades of layered design and a team that cannot grow with the estate.
What keeps the team up
Where REAP starts
- Start with a resilience findings review of the firewall and VPN pairs that carry the campus: standby sync, drift and CVEs in context
- Incident Reasoning that lets a smaller team close more
- Runbooks under approval so the routine stops escalating
Lighthouse pilots (the fee exchanged for reference rights and structured feedback) are available for segment-defining institutions.
Financial services
Credit unions, community banks and payment operators with branch estates, SD-WAN, firewalls and audit scope that touches the network.
What keeps the team up
- Branch and payment outages are visible to members and regulators the same day
- PCI and examination evidence is gathered by hand over weeks
- Lean teams depend on two engineers who know how failover was wired
Where REAP starts
- Start with Incident Reasoning on branch and payment paths, with active/standby findings as examination evidence
- Change Assurance: before-and-after evidence on every verified window, recorded in the change ticket
- REAP Cloud with read-only connectors, SSO with your identity provider and credentials via CyberArk (opens in a new tab); deployment in your own cloud account by arrangement
Financial-services pilots start with the security review: the security packet, your questionnaire and SOC 2 (opens in a new tab) Type II status first, then a read-only pilot on one branch region.
Retail and distribution
Store networks, distribution centers and e-commerce edges on SD-WAN, where payments, point of sale and inventory ride the same links.
What keeps the team up
- A store that loses its network loses sales by the minute, and customers notice first
- Hundreds of near-identical sites hide the one configured differently
- PCI segmentation evidence is gathered by hand before every assessment
Where REAP starts
- Incident Reasoning across store, distribution-center and cloud paths with one evidence trail
- Change Assurance for SD-WAN policy and firmware waves, verifying a pilot store group before the fleet
- Resilience findings on dual-circuit and standby assumptions per site
Typical pilot domain: one region of stores and the distribution center that serves them, on REAP’s supported platforms; SD-WAN coverage is confirmed per pilot and payment systems stay out of scope.
Data centers and neocloud providers
Leaf-spine fabrics, GPU clusters and tenant networks built fast, where a change window is measured in revenue per hour and the team is still being hired.
What keeps the team up
- Fabrics grow faster than their documentation, so redundancy is assumed rather than proved
- A routing or fabric change that “worked” shows up as job failures hours later
- Tenants ask for evidence, not a status page
Where REAP starts
- Resilience findings across the fabric (standby pairs, running/startup drift, CVE (opens in a new tab) exposure in context)
- Change Assurance for fabric and firmware changes with before-and-after evidence in the change record
- Incident Reasoning across leaf-spine, firewall and cloud-interconnect paths
Supported platforms: Cisco (opens in a new tab), Arista (opens in a new tab) and Juniper (opens in a new tab) fabrics today; SONiC (opens in a new tab) and other platforms are confirmed per pilot, and fabric specifics are reviewed in scoping.
MSPs and managed-network providers
Regional MSPs and managed-network providers operating many enterprise customer estates, where consistency, evidence and tier-1 capability are the margin.
What keeps the team up
- Every customer has a different estate; every escalation costs a senior engineer
- Proving what happened to a customer requires reconstructing evidence after the fact
- Growth means hiring ahead of revenue
Where REAP starts
- Start with Incident Reasoning for your tier 1: evidence-backed investigations you can show a customer
- A multi-organization console: operators switch between customer estates (per-operator customer scoping in development; current isolation controls are described in the security packet)
- Partner-led 60-day pilots across three to five of your customers
See the partner program for partner pricing and the partner pilot kit. The number to measure: customer networks per senior engineer.
Bring one domain.
A pilot scoped to one plant group, one region, one campus or one customer proves the pattern before you scale it.