Glossary · The platform
Information islands
The separate places where the knowledge that explains a network lives: command references, TAC history, validated designs, topology diagrams, site specifics, CMDB, release notes, debugging tools, runbooks, tickets and alerts.
In REAP
REAP reads across the islands; today they are bridged by expert people and hard-coded automation.
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.