Glossary · Reasoning and evidence
Root cause
The underlying condition whose correction prevents the incident from recurring, as distinct from the symptom that was restored.
In REAP
REAP’s output is an evidence-backed root cause, with time to answer reported as P50 and P95 in a pilot; “restored” without a root cause is the “restored ≠ fixed” gap.
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.