Glossary · The three doors and their outputs

Restored ≠ Fixed

The principle that an incident closed when service came back, without a verified root cause, will recur.

In REAP

The first of REAP’s three sentences (with Completed ≠ Verified and Configured ≠ Compliant); the “restored ≠ fixed · completed ≠ verified · configured ≠ compliant” index in the self-assessment measures the exposure.

Related terms

Bring us your last P1.

Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.