Glossary · Reasoning and evidence
What changed
The first question REAP answers in any investigation: which configuration, state or environment change preceded the symptom, made by whom or what, and when.
In REAP
Configuration history and change records are first-class evidence because most outages are explained by a change nobody connected to the symptom.
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.