Glossary · Reasoning and evidence
Investigation Window
REAP’s primary output for an incident: what changed, why it broke, what is affected, the next best action, and the evidence behind each.
In REAP
Written into the ServiceNow (opens in a new tab) or Jira (opens in a new tab) record; the artifact engineers arrive to instead of six tools.
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.