Glossary · Measurement, pilots and economics
Cost per hour of an outage
The customer’s own figure for the business cost of one hour of a high-impact outage: revenue at risk × share lost, plus productivity of affected staff, plus direct costs.
In REAP
Industry references: a mean of $1.85M per hour for a high-impact outage (New Relic (opens in a new tab), 2026 Observability Forecast (opens in a new tab)). Uptime Institute (opens in a new tab), Annual Outage Analysis 2026 (opens in a new tab): 57% of respondents said their most recent major outage cost more than $100,000; one in five, more than $1 million. Build your own in the calculator.
Source New Relic, 2026 Observability Forecast; Uptime Institute, Annual Outage Analysis 2026
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