Glossary · Measurement, pilots and economics
Hard-dollar value
Engineer capacity returned, valued at loaded cost, plus anything the customer would actually stop paying for.
In REAP
Reported separately from business impact; capacity is FTE-equivalents redeployed, not headcount reduction.
Related terms
More in measurement, pilots and economics
- Baseline
- Business criterion
- Business review
- Context completeness
- Cost per hour of an outage
- Design target
- Diagnosis quality
- Economic buyer
- Economics
- Eight measures
- Engineer capacity
- Entry criteria
- Founding-customer terms
- FTE-equivalent
- Human effort
- Incident replay
- Key performance indicator (KPI)
- Lighthouse exchange
- Maturity stage
- Measured result
- Network Assurance Pilot
- P1 walkthrough
- Prevention
- Proof of value (PoV)
- Realization factor
- Return on investment (ROI)
- Risk-adjusted value
- Self-assessment
- Service-level agreement (SLA)
- Trust
- Value model
- Week 0
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.