Glossary · Measurement, pilots and economics
Business criterion
The pre-agreed rule for proceeding: at least five of six technical and operational objectives met and annualized value of at least three times the proposed subscription → the customer signs the order form agreed in form at kickoff, within ten business days of the business review (the pilot fee is credited when it is signed within 30 days).
In REAP
Agreed in writing before kickoff, with the value method agreed with finance.
Related terms
More in measurement, pilots and economics
- Baseline
- Business review
- Context completeness
- Cost per hour of an outage
- Design target
- Diagnosis quality
- Economic buyer
- Economics
- Eight measures
- Engineer capacity
- Entry criteria
- Founding-customer terms
- FTE-equivalent
- Hard-dollar value
- Human effort
- Incident replay
- Key performance indicator (KPI)
- Lighthouse exchange
- Maturity stage
- Measured result
- Network Assurance Pilot
- P1 walkthrough
- Prevention
- Proof of value (PoV)
- Realization factor
- Return on investment (ROI)
- Risk-adjusted value
- Self-assessment
- Service-level agreement (SLA)
- Trust
- Value model
- Week 0
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.