Observe
Deterministic conditions on the telemetry REAP collects raise qualified incidents, each with a first analysis attached. Posture findings flag standby pairs that are out of sync before the second failure.
For mid-sized companies
Your best engineer’s method, on every shift
For teams of 3 to 10 network engineers running many sites and 3 or more vendors without a 24x7 NOC. REAP opens incidents with what changed, why it broke and what is affected, with the evidence attached, so whoever is on call starts from an answer instead of 6 tools.
The lean-team problem
The same 2 engineers on every P1
Your network runs production, but network engineering is not what your company sells. The team is small, the estate keeps growing, and the hard incidents go to the same 2 senior engineers. After hours, whoever is on call opens 6 tools and reads configuration history by hand. Runbooks live in documents. If one of the 2 leaves, what they know leaves too.
New Relic (opens in a new tab)’s 2026 Observability Forecast (opens in a new tab) found that engineers spend 37% of their time addressing disruptions. At that rate, a team of 6 spends more than 2 engineers’ worth of time reacting instead of improving the network.
At 2 a.m. the difference is concrete. Instead of opening 6 tools, the engineer on call reads what changed, why it broke and what is affected, checks the evidence behind each answer and decides what to do. In the morning, the senior engineers review that evidence instead of collecting it.
REAP is software, not a 24x7 NOC. It does not staff your nights. It makes the time someone does spend at 2 a.m. start from evidence.
The daily loop
Observe · Reason · Act · Prove, for a small team
What changes on an ordinary day, with each capability’s status in the September 2026 release.
Reason
The Investigation Window answers what changed, why it broke and what is affected, with the evidence one click away, and a summary reaches the engineer on call in Slack (opens in a new tab) or Microsoft Teams (opens in a new tab). The topology-aware assistant answers the next question.
Act
Diagnostic runbooks compiled from your own procedures let tier 1 close what used to escalate. Remediation runs only inside an approved runbook, behind a confirmation.
Prove
Read-only by default, with every conclusion linked to its evidence and every runbook run logged with the device output. Autonomous execution without approval is Not offered.
Follow a day with REAPNot yet. Correlation and prioritization of the alert streams your existing monitoring produces is In development; today, incidents your monitoring raises reach REAP through ServiceNow (opens in a new tab) or Jira (opens in a new tab). Backup-path capacity and continuous failover-readiness proof are In development; backup-path capacity is delivered as a pilot finding where interface telemetry is available.
Built for this size
Sized for the team you have
- Priced by environment, never per engineer. Price follows the managed environment and the capability tier, so every engineer, every tier-1 analyst and every approver can use REAP.
- Nothing to replace. Your monitoring, ITSM and automation stay. REAP reads from them and writes its evidence back into ServiceNow (opens in a new tab) or Jira (opens in a new tab).
- Light to deploy. REAP Cloud runs on AWS (opens in a new tab) in U.S. regions (Available). A connector cluster inside your network opens an outbound TLS tunnel, so no inbound firewall rule is needed. Credentials are read-only and can be brokered through CyberArk (opens in a new tab).
- Small to start. A pilot covers one production domain of 50–250 devices and asks your technical champion for about 3 hours a week. REAP brings a named solutions engineer and 2 working sessions a week.
How to start
3 steps, smallest first
Each step stands on its own. Stop after any of them.
Bring us your last P1
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.
Take the self-assessment
20 questions in 10 minutes: a stage, your 3 largest gaps and the first door to open. Nothing you enter leaves your browser unless you send it.
Run a 45-day proof of value
One domain, your baseline in week 0, 8 measures, and BUY, EXTEND or STOP in week 6. A paid proof of value is credited in full against the first annual subscription when the order is signed within 30 days of the business review.
Questions
Questions small teams ask
Will an AI agent change our network at 2 a.m.?
Not unless your team approved the runbook and confirms the run. REAP is read-only by default; any write runs inside an approved runbook, behind a confirmation, logged with the device output. Autonomous execution without approval is Not offered.
Does REAP replace our monitoring?
No. Your monitoring keeps raising incidents; they reach REAP through ServiceNow (opens in a new tab) or Jira (opens in a new tab), and REAP writes its findings and evidence back to the ticket. Correlation and prioritization of third-party alert streams is In development.
Do we need a NOC to use REAP?
No. Incidents that REAP raises, or that reach it from your ITSM, open with the evidence attached, and the engineer on call gets a summary in Slack (opens in a new tab) or Microsoft Teams (opens in a new tab). Whoever answers starts from the evidence, NOC or not.
What if REAP is wrong?
Then you can see why. Every conclusion shows the commands, outputs and timestamps it rests on, so a wrong answer is visible instead of hidden in a confident sentence. In a pilot, your senior engineers score every conclusion, including the wrong ones.
Sources
- New Relic, 2026 Observability Forecast, press release of September 22, 2026: engineers spend 37% of their time addressing disruptions. https://secure.businesswire.com/news/home/20260922268747/en/New-Relic-Report-Finds-High-Impact-IT-Outages-Drain-$74-Million-Annually-from-Businesses (opens in a new tab)
Download the one-pager: REAP for mid-sized companies PDF · one page · to share with your team
Start with the incident that cost you the most.
Bring us your last P1. Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.