Glossary · Network operations vocabulary
Change management (change enablement)
The practice of assessing, authorizing and scheduling changes to minimize risk.
In REAP
Change Assurance adds evidence before (impact analysis) and after (verification) the CAB decision.
Source ITIL 4, paraphrased
Related terms
More in network operations vocabulary
- Alert noise
- Alert prioritization
- Change advisory board (CAB)
- Change record
- Escalation rate
- Incident
- Incident management
- Mean time to detect (MTTD)
- Mean time to resolve (MTTR)
- Multi-vendor estate
- Network automation
- P1 / P2 (high-impact incident)
- P50 / P95
- Problem management
- Redundancy compromised
- Repeat incident
- Tier-1 resolution
- Time to answer
- Tools per investigation
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.