Glossary · Network operations vocabulary
Tools per investigation
The number of separate consoles an engineer opens to explain one incident.
In REAP
Often six or more in the discovery conversations behind this site; a pilot target is one or two, measured against the baseline.
Related terms
More in network operations vocabulary
- Alert noise
- Alert prioritization
- Change advisory board (CAB)
- Change management (change enablement)
- Change record
- Escalation rate
- Incident
- Incident management
- Mean time to detect (MTTD)
- Mean time to resolve (MTTR)
- Multi-vendor estate
- Network automation
- P1 / P2 (high-impact incident)
- P50 / P95
- Problem management
- Redundancy compromised
- Repeat incident
- Tier-1 resolution
- Time to answer
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.