Managed service providers
A multi-organization console for your customer estates (per-operator customer scoping in development); partner-led 60-day pilots across three to five of your customers; partner pricing; the pilot kit and enablement.
Partners
Regional MSPs and managed-network providers operate many enterprise estates with lean senior teams. REAP gives your tier 1 evidence-backed investigations, gives your customers before-and-after evidence on the changes you make for them, and lets your engineers switch between customer estates from one console. The number to measure in a partner pilot: customer networks per senior engineer.
A multi-organization console for your customer estates (per-operator customer scoping in development); partner-led 60-day pilots across three to five of your customers; partner pricing; the pilot kit and enablement.
Bring REAP into network modernization, cloud and security programs, and into managed-services takeovers where discovery shows what you inherited: devices, OS versions, topology and posture findings.
ITSM, PAM, identity, collaboration and network platforms: REAP reads from and writes evidence back to the systems your customers already run.
The partner pilot
| Element | Standard |
|---|---|
| Scope | Three to five partner customers, one production domain each; ITSM and one telemetry source per customer |
| Deployment | REAP Cloud with a connector cluster in each customer network; the partner’s own cloud account by arrangement |
| Measures | The same eight scorecard categories as an enterprise pilot, reported per tenant |
| Commercial | Partner model (resell, refer, or run REAP inside your managed service) and margin set in the partner agreement; the pilot fee credited against the first-year agreement |
| Enablement | Solutions-engineering support, demo paths, the champion business-case template, the value calculator |
A partner pilot proves the pattern on real customers before you build the practice.