Glossary · Governance, autonomy and safety
Natural-language runbook
A runbook authored in plain language from an existing SOP rather than in code, so tier-1 and tier-2 teams can run consistent steps.
In REAP
Turns escalations into resolutions; measured as human effort and tier-1 resolution.
Related terms
Bring us your last P1.
Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value.