Blog
Practitioner writing, not marketing: what we have learned running and reasoning about networks. New posts about twice a month.
Incident, problem, and change management are separate for good reasons. Most of the avoidable cost is in the handoffs between them, where evidence and context get rebuilt from scratch.
Read the postGetting an agent to work in a demo is easy. Operating it safely for years is the product. What you take on when you build, and what you should own either way.
Read the postChange completion is not proof. Why post-change verification matters more than execution, what the 2026 outage data shows, and where AI actually helps.
Read the postTwo products can both call themselves AI-powered while doing fundamentally different jobs. The way to tell them apart is to ask who decides the next step.
Read the postComing next
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Raja, Nata, and Rishit will be in New York on October 28–29. Book twenty minutes.