[{"t":"Home · Agentic AI for Network Operations","s":"Page","d":"REAP is the agentic AI platform for network operations: the reasoning and assurance layer above the tools you already run. Incidents explained with evidence, changes checked before and after, redundancy tested: all in a ","u":"/","b":"Agentic AI for network operations From signals to answers. Know what changed. Prove it worked. Prove failover will work. REAP is the agentic AI platform for network operations: the reasoning and assurance layer above the tools you already run. Incidents explained with evidence, changes checked before and after they land, and redundancy proven rather than assumed. Book a demo Start a 45-day proof of value Watch the 90-second explainer Read-only by default Every conclusion traceable to evidence Approval-gated action Runs in REAP Cloud, your cloud account, or your data center Investigation Window · INC0451 · P1 · opened 02:07 Illustrative What changed CHG-1234 edited object group OG-ERP on plant-a-core-2 at 21:14: members replaced (10.20.5.0/24 → 10.20.50.0/24) so a second ACL could reuse it. ACL-ERP-IN already referenced the group. Why it broke ACL-ERP-IN permits ERP return traffic by matching OG-ERP . With the members replaced, that traffic falls to the final deny. Link and OSPF never changed, so nothing alarmed. Impact ERP return traffic to Plant A order entry dropped on core-2 since 21:16: 1 device, 2 subnets, 1 service path. Undetected for 4 h 51 min; no probe watched the ERP path. Next best action Restore OG-ERP to its 21:13 members (runbook RB-07 , awaiting approval); re-test ERP reachability; re-implement CHG-1234 with a separate group; add a probe on the ERP path. Evidence · each item one click from the conclusion Show the evidence 02:07:40 config diff plant-a-core-2, 21:13 → 21:14 → OG-ERP: −10.20.5.0/24 +10.20.50.0/24; ACL-B: +permit ip object-group OG-ERP any 02:08:05 show ip access-lists ACL-ERP-IN (two reads, 25 s apart) → OG-ERP entry 0 matches; final deny 3,412 → 3,918 02:08:22 traceroute from Vlan312 to 10.20.5.10 → no reply beyond plant-a-core-2; core-1 path unused (OSPF cost 10 vs 20) 3 more items · fictional network · 4 independent sources agree See the full investigation → Watch the 90-second explainer Built by the engineers behind Andiamo, Insieme, Pensando and WiteSand 32 granted US patents across the founding team Careers at Cisco, Juniper, Aruba, VMware and F5 ONUG Fall 2026 sponsor and speaker · New York, Oct 28–29 The reality of network operations Incident Reasoning Restored is not the same as fixed . Accelerate root-cause analysis. → (Incident Reasoning) Change Assurance Completed is not the same as verified . Validate change outcomes. → (Change Assurance) Resilience Assurance · posture & compliance Configured is not the same as compliant . Uncover operational risks. → (Resilience Assurance) Read the seven principles → A restore without a root cause is a deferred outage. Most network incidents are closed when service comes back, not when the cause is known. Most changes are marked successful because nobody complained. Most devices that match their intended configuration have never been checked against the policy they are supposed to enforce. All three leave the condition in the network. It comes back, usually in business hours, usually to a different first responder who starts from zero. REAP closes the gaps with evidence: a root cause you can trace to the exact command output, log line or configuration diff; evidence on every change, before it runs and after it lands, recorded in the ticket; and posture findings an auditor can read. When something is beyond an agent’s certainty, REAP says so and proposes the next diagnostic step rather than guessing. What is network assurance? → REAP in 90 seconds Play · 1:30 90 seconds, no sound needed. Illustrative, on a fictional network; statuses as in the September 2026 release. Read the video as text 0:00–0:08 21:14. A change goes in. Closed “successful.” CHG-1234 edits object group OG-ERP on plant-a-core-2. Closed at 21:20. No post-check. 0:08–0:16 21:16. The ERP path fails. Nothing alarms. ACL-ERP-IN matched OG-ERP. ERP return traffic now hits the final deny. Link and OSPF stay up. 0:16–0:24 02:07. P1. Plant A can’t enter orders. The night-shift help desk opens INC0451. Undetected for 4 h 51 min. 0:24–0:33 Every incident starts from zero. Six tools. Three teams. The answer is in there, spread across all of them. Engineers spend 37% of their time addressing disruptions. 0:33–0:42 REAP observes. Read-only. Config history, ACL counters, routing and the change ticket, gathered into one investigation. 0:42–0:52 It reasons with evidence, one step at a time. What changed, why it broke, what is affected. Each line traces to its source. 0:52–1:00 It recommends an approved runbook. A person decides. Restore OG-ERP to its 21:13 members with RB-07. Awaiting approval. Approval-gated runbooks: pilot deliverable today. 1:00–1:10 Before and after. A verdict, in the ticket. ERP path re-tested after RB-07: Verified. CHG-1234 recorded as Rolled back, with evidence. Before-and-after verification: pilot deliverable today · automated verdicts: in development. 1:10–1:18 Start through one door. Incident Reasoning. Change Assurance. Resilience Assurance. Expand onl"},{"t":"What is REAP?","s":"Home · Agentic AI for Network Operations · FAQ","d":"REAP is an agentic AI platform for network operations: a reasoning and assurance layer that works above your monitoring, ITSM, PAM, on-call and network platforms. It observes your environment, reasons","u":"/#faq","b":"REAP is an agentic AI platform for network operations: a reasoning and assurance layer that works above your monitoring, ITSM, PAM, on-call and network platforms. It observes your environment, reasons over live evidence and acts under your governance: read-only by default, approval-gated when it acts."},{"t":"Does REAP replace our monitoring or ITSM tools?","s":"Home · Agentic AI for Network Operations · FAQ","d":"No. Nothing is replaced, including the AI assistants your network vendors and your ITSM ship. Use them: each knows its own devices or its own tickets well. REAP reasons across all of them (every vendo","u":"/#faq","b":"No. Nothing is replaced, including the AI assistants your network vendors and your ITSM ship. Use them: each knows its own devices or its own tickets well. REAP reasons across all of them (every vendor in the estate plus the tickets and configuration history between them) and writes its findings and evidence back into the tickets you already use. The test: an incident that crosses vendors, or foll"},{"t":"Will an AI agent touch our network?","s":"Home · Agentic AI for Network Operations · FAQ","d":"Not until you say so. REAP starts read-only and recommends with evidence; any write runs inside a runbook you approved, behind a confirmation, with role-based access and a full execution record. Auton","u":"/#faq","b":"Not until you say so. REAP starts read-only and recommends with evidence; any write runs inside a runbook you approved, behind a confirmation, with role-based access and a full execution record. Autonomy expands only as you approve it, action type by action type."},{"t":"Where does our data go, and which models are used?","s":"Home · Agentic AI for Network Operations · FAQ","d":"REAP runs as SaaS on AWS in U.S. regions today; deployment in your own cloud account or on-premises is available by arrangement. Customer data is not used to train models without your written consent.","u":"/#faq","b":"REAP runs as SaaS on AWS in U.S. regions today; deployment in your own cloud account or on-premises is available by arrangement. Customer data is not used to train models without your written consent. REAP collects configurations, command output, topology and telemetry through connectors in your network over an outbound TLS tunnel, and reads ticket data from your ITSM; device credentials are read-"},{"t":"Are the performance numbers on this site customer results?","s":"Home · Agentic AI for Network Operations · FAQ","d":"No. They are design targets from REAP’s reference architecture and are labeled as such. Every proof of value starts with your baseline and reports measured results against it.","u":"/#faq","b":"No. They are design targets from REAP’s reference architecture and are labeled as such. Every proof of value starts with your baseline and reports measured results against it."},{"t":"How is REAP priced?","s":"Home · Agentic AI for Network Operations · FAQ","d":"By the size of the managed environment and the capability tier, never per engineer. A paid proof of value is credited in full against the first annual subscription when the order is signed within 30 d","u":"/#faq","b":"By the size of the managed environment and the capability tier, never per engineer. A paid proof of value is credited in full against the first annual subscription when the order is signed within 30 days of the business review. See pricing ."},{"t":"Can’t we build this ourselves?","s":"Home · Agentic AI for Network Operations · FAQ","d":"Some teams should: if a platform team already builds and runs your own agents, build. For everyone else the demo is the cheap part; operating an agent safely for years is the product: collectors for e","u":"/#faq","b":"Some teams should: if a platform team already builds and runs your own agents, build. For everyone else the demo is the cheap part; operating an agent safely for years is the product: collectors for every vendor, model evaluations, guardrails, integrations and a security review each time something changes. Buy the engine, own the edges: REAP runs the reasoning engine; you keep the topology knowled"},{"t":"What if REAP is wrong?","s":"Home · Agentic AI for Network Operations · FAQ","d":"Then you can see why: every conclusion is shown with the commands, outputs and timestamps it rests on, so a wrong answer is visible instead of hidden in a confident sentence. REAP does not act on its ","u":"/#faq","b":"Then you can see why: every conclusion is shown with the commands, outputs and timestamps it rests on, so a wrong answer is visible instead of hidden in a confident sentence. REAP does not act on its own conclusions. In a pilot your senior engineers score every conclusion, including the wrong ones, and the score is reported at the business review."},{"t":"If an action goes wrong, who is accountable?","s":"Home · Agentic AI for Network Operations · FAQ","d":"A named person on your team, by design. REAP recommends; any change runs only inside a runbook your team approved, behind a confirmation, and REAP logs every runbook execution with the device output. ","u":"/#faq","b":"A named person on your team, by design. REAP recommends; any change runs only inside a runbook your team approved, behind a confirmation, and REAP logs every runbook execution with the device output. Nothing changes on a device because a model concluded it should."},{"t":"Can we talk to a customer?","s":"Home · Agentic AI for Network Operations · FAQ","d":"Not yet, and we will not pretend otherwise. REAP runs today with design partners who have not yet agreed to take reference calls. Instead we offer a walkthrough session on your own last P1, founders a","u":"/#faq","b":"Not yet, and we will not pretend otherwise. REAP runs today with design partners who have not yet agreed to take reference calls. Instead we offer a walkthrough session on your own last P1, founders at your kickoff and business review, and a paid pilot that ends in BUY, EXTEND or STOP on a date you set."},{"t":"What if REAP, the company, does not make it?","s":"Home · Agentic AI for Network Operations · FAQ","d":"Your network would not notice. REAP is not in the data path and holds no standing write access; the evidence it wrote into your tickets stays in your ITSM, and your data is deleted on request under th","u":"/#faq","b":"Your network would not notice. REAP is not in the data path and holds no standing write access; the evidence it wrote into your tickets stays in your ITSM, and your data is deleted on request under the agreement."},{"t":"Which networks and tools does REAP support?","s":"Home · Agentic AI for Network Operations · FAQ","d":"Cisco, Arista, Juniper, HPE Aruba and Palo Alto Networks estates; AWS and Azure network constructs; Aruba Central, Juniper Mist and Cisco Meraki; ServiceNow, Jira and ManageEngine; Slack and Microsoft","u":"/#faq","b":"Cisco, Arista, Juniper, HPE Aruba and Palo Alto Networks estates; AWS and Azure network constructs; Aruba Central, Juniper Mist and Cisco Meraki; ServiceNow, Jira and ManageEngine; Slack and Microsoft Teams; CyberArk credential brokering; SSO through Okta and Microsoft Entra ID. Fortinet, SONiC and other platforms: coverage confirmed per pilot. NetBox reconciliation: on request. Planned, not avail"},{"t":"Platform","s":"Platform","d":"The REAP platform, Observe · Reason · Act · Prove on top of the tools you already own: agent harness, knowledge graph, evidence-backed reasoning, approval-gated action.","u":"/platform/","b":"Platform The reasoning and assurance layer above the tools you already run REAP connects the information islands (devices, configurations, telemetry, topology, tickets, change history, runbooks and documentation) and reasons across them the way a senior engineer does, with every conclusion traceable to the evidence. Book a demo How REAP reasons The loop Observe · Reason · Act · Prove Four steps on top of the tools you already own; governance across all four. Agentic Network Assurance. Grounded in Evidence. Observe Read-only by default. Devices, configurations, telemetry, topology, tickets, change history, runbooks and documentation: the information islands, connected. Reason The investigation decides what evidence to gather next, gathers it and changes course when the evidence says so, the way a senior engineer works at 2 a.m. Every conclusion shows the evidence it rests on. Act Recommendations, natural-language runbooks and approval-gated actions, each with a full execution record. Autonomy expands only as you approve it. Prove Before and after every change, a verdict with the evidence behind it; failover and recovery proven before they are needed. Restored is not the same as fixed. Before-and-after verification is a pilot deliverable today; automated verdicts are in development. Information islands What lives where today, and why nobody can hold it all The knowledge that explains a network is spread across ten places. REAP reads across them: device state and configuration, topology, tickets and change records, and the runbooks and design documents you give it. Command references and API documentation Troubleshooting documents and vendor TAC history Best practices and validated designs Topology diagrams, architecture documents, conventions Site specifics: VLANs, subnets, management IPs CMDB and asset lists Release notes and vulnerabilities Debugging tools and performance metrics Standard operating procedures and runbooks Tickets and alerts How the islands are bridged today Expert people triaging and troubleshooting by hand Hard-coded automation for the known cases Vendor and ITSM AI assistants, each expert in its own devices or its own tickets What reasoning changes Understand, reason and relate across the islands Reason across vendors and tools, including the tickets and configuration history between them Resolve ambiguity through iterative actions and reasoning Handle the unforeseen: incidents no runbook anticipated Inside the platform Layers, from the console to the collectors Six layers, external front ends on one side, the systems REAP integrates with on the other, and cross-cutting foundational services underneath. External front end Web UI / dashboard API integrations Users / operators Alerts & notifications Email · SMS · chat Presentation User experience and access Web console Dashboards & visualizations Reports Topology maps Chat Settings & administration Agent harness AI and agent orchestration Chatbot Troubleshooter Impact Analyzer Planner Posture Analyzer Device · Cloud · Layer-2 · Routing · Security · Telemetry · Ticketing agents Application REAP core services Topology Config tracker Discovery Inventory Endpoint Monitoring Terminator RAG ingestion Fleet manager Platform services Common capabilities Auth & RBAC Multi-tenancy Alerting & notifications Scheduler & jobs Audit & logging File & artifact service Feature flags & config Data & intelligence Processing, correlation, intelligence Stream processing & correlation Data enrichment & normalization AI/ML services (anomaly, prediction) Knowledge graph & relationships Search & index Ingestion & storage Ingest, store, retain Syslog SNMP CLI gNMI Flow records (NetFlow / IPFIX) where configured Parse → normalize → enrich → validate → route Stores for metadata, logs, topology, metrics, files and embeddings External systems ITSM / ITOM: ServiceNow, Jira Cloud controllers: Mist AI, Aruba Central, Meraki CMDB / asset management Identity providers: Okta, Entra ID Ticketing / chat ops Foundational services (cross-cutting) Monitoring & health · High availability & DR · Backup & restore · Security & encryption · CI/CD & automation REAP system architecture, September 2026 reference design. Capabilities Six use cases, three doors Incident Reasoning Proactive monitoring & alert prioritization Qualified incidents raised from REAP-collected telemetry by deterministic rules, each opened with a first analysis; posture checks flag active/standby pairs that are out of sync before the second failure. Correlation of third-party alarm streams is in development. Incident Reasoning Incident response & root-cause analysis The cause, the affected devices and paths, and the next-best diagnostic action, with evidence links to each source; services and users where you supply the dependency context. Change Assurance Change management & impact analysis Pre-execution assessment against redundancy, reachability, security policy and known CVEs using state snapshots and path tracing"},{"t":"How REAP reasons","s":"Platform","d":"Hypothesis, evidence, next step: how REAP investigates like a senior engineer, shows its work, and says so when the evidence is insufficient.","u":"/how-reap-reasons/","b":"How REAP reasons Hypothesis. Evidence. Next step. Shown, not asserted. REAP does not pattern-match an alert to a canned answer. It decides what evidence it needs next, gathers it, and changes course when the evidence says so, and it links every conclusion to the exact output that supports it. Book a demo The Investigation Window What an engineer arrives to Four answers and the evidence behind them: what changed, why it broke, what is affected, and the next best action. Known conditions are detected by deterministic rules; the investigation that follows records its time to answer, reported as P50 and P95 in your pilot, with the P50 target agreed per pilot: never a hidden tail. Everything the agent looked at is one click from the conclusion. Illustrative Investigation Window · P1 · plant-a-core-2 · opened 02:07 from INC0451 (night-shift help desk) · fictional network What changed CHG-1234 edited object group OG-ERP on plant-a-core-2 at 21:14: its members were replaced (10.20.5.0/24 → 10.20.50.0/24) so a second ACL could reuse it. ACL-ERP-IN already referenced the group. Why it broke ACL-ERP-IN permits ERP return traffic by matching OG-ERP . With the members replaced, traffic from the ERP servers (10.20.5.0/24) falls to the final deny. The link and the OSPF adjacency to dist-3 never changed, so nothing alarmed. Impact ERP return traffic to Plant A order entry (10.30.12.0/24) dropped on core-2 since 21:16: 1 device, 2 subnets, 1 service path. Undetected for 4 h 51 min; no probe watched the ERP path. Next best action Restore OG-ERP to its 21:13 members (runbook RB-07 , awaiting approval); re-test ERP reachability; re-implement CHG-1234 with a separate group for ACL-B; add a probe on the ERP path. Evidence 02:07:40 config diff plant-a-core-2, 21:13 → 21:14 → OG-ERP: −10.20.5.0/24 +10.20.50.0/24; ACL-B: +permit ip object-group OG-ERP any 02:08:05 show ip access-lists ACL-ERP-IN (two reads, 25 s apart) → OG-ERP entry 0 matches; final deny 3,412 → 3,918 02:08:22 traceroute from Vlan312 to 10.20.5.10 → no reply beyond plant-a-core-2; core-1 path unused (OSPF cost 10 vs 20) 02:08:31 show ip ospf neighbor → dist-3 FULL/ -; no link event in syslog since 21:00 02:08:50 ServiceNow CHG-1234 → “no impact expected” · closed 21:20 · no post-check recorded 02:11:24 leading cause corroborated by 4 independent sources · verification pending RB-07 and a reachability re-test Four moments Reasoning examples from the engine Troubleshooting OSPF neighbor status shows DOWN. Check the interface first (line protocol, input and CRC errors), then hello/dead timers, MTU and area settings on both ends. Facts in play: interface errors drop HELLO packets; mismatched timers, MTU (a neighbor stuck in EXSTART) or area settings also keep a neighbor from forming. Root-cause analysis Could a configuration change between yesterday morning and last night have introduced the problem? Facts in play: “It was working fine yesterday morning; broken since last night.” Configuration changes are logged in accounting logs. Redundancy The standby firewall has not synced with the active unit since Tuesday. Redundancy is compromised: flag it before the second failure. Facts in play: an active/standby pair protects nothing while the standby is out of sync; the posture check compares the configuration and state of both units. Planning The user wants a port-channel between D1 and D2: pick the interfaces that CDP or LLDP shows are wired between them. Facts in play: a port-channel bundles interfaces that connect two devices; CDP and LLDP reveal which interfaces are actually connected. Standards we hold ourselves to What “transparent reasoning” means in practice Evidence traceability Every conclusion links to command output, log lines, configuration diffs or ticket text. In a pilot we target at least 90% of conclusions traceable, scored by your engineers. Time to answer, measured Time to answer is recorded per investigation and reported as P50 and P95 in the pilot; known conditions are detected by deterministic rules, the reasoning engine handles the rest. Uncertainty stated When the evidence is insufficient, REAP says so and proposes the next diagnostic step. Confident guessing is a failure mode, and we treat it as one. Organizational context Your runbooks, design documents, naming conventions, tickets and change records inform investigations, not only device state. What changed, always Configuration history and change records are first-class evidence; in our discovery conversations, the change nobody connected to the symptom was the most common explanation. Action only under governance Recommendations by default; runbooks under approval, each run logged with the device output. Reverse steps are written into runbooks where the change is reversible. Walk through one of your incidents. Bring us your last P1. Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens"},{"t":"Architecture & deployment","s":"Platform","d":"REAP deployment models (SaaS today, Customer Cloud and Customer On-Prem by arrangement), the connector cluster inside your network, isolation and SSO.","u":"/architecture-and-deployment/","b":"Architecture & deployment One platform. Three places to run it. SaaS runs today. Your own cloud account for residency, or on-premises for maximum control, are available by arrangement and scoped per customer. In every model a connector cluster inside your network handles collection with read-only credentials, brokered through CyberArk where available. Request the security packet Trust Center Deployment models Where REAP runs SaaS · REAP Cloud Available today; quick start and time to value Fully managed, always current AWS, U.S. regions; tenant isolation enforced at the application layer Connector cluster (agent + proxy) inside your network Customer Cloud By arrangement: REAP deployed in your AWS, Azure or GCP account Your data stays in your cloud Uses your cloud services, identity provider and PAM Scope and timeline agreed per customer Customer On-Prem By arrangement: deployed in your data center (Kubernetes) Maximum control and data residency Air-gapped operation (local models, offline updates) to be confirmed with REAP You manage infrastructure and operations Deployment models (REAP technical appendix, September 2026) · Open full size The connector cluster How data reaches REAP A connector cluster runs inside your network and is the only thing that touches your devices. It collects configurations, state and telemetry with read-only credentials, brokered through your privileged-access system where available, and opens an outbound TLS connection to REAP, so no inbound firewall rule is needed. You can revoke its access at any time. Ports, encryption and the data classes collected are documented in the security packet, under NDA. Multi-tenant SaaS Isolation by design Authentication and role-based access, multi-tenancy, alerting, scheduling and audit logging are platform services shared by every deployment model. In REAP Cloud, tenants are isolated with access enforced at the application layer; SSO (SAML/OIDC) with your identity provider is supported. For your security reviewer Data classes collected, retention, deletion, model-endpoint options and the model-training policy are answered in writing in the security packet rather than summarized here. Request the security packet Regulated environment? Ask about deployment in your own account. Most pilots run in REAP Cloud with read-only access. Where policy requires your own AWS, Azure or GCP account, the deployment is scoped with your cloud and identity teams and its timeline agreed before week 0. Scope a proof of value"},{"t":"Integrations","s":"Platform","d":"What REAP reads from and writes to today (ServiceNow, Jira, ManageEngine, CyberArk, Okta, Microsoft Entra ID, Slack, Microsoft Teams, cloud controllers and multi-vendor network estates) and what is planned.","u":"/integrations/","b":"Integrations Works with whatever you already have REAP is the layer above your tools, not a replacement for them. Here is what it reads, what it writes, and how credentials work. Ask about an integration How credentials work. Read-only, least-privilege credentials for discovery, telemetry and reasoning, brokered through CyberArk where available. Write access only for the runbooks you approve, each behind a confirmation and logged with the device output. You can revoke any credential at any time. Everything below is in the September 2026 release unless it says “on request” (scoped per customer and confirmed before a pilot), “in development” or “planned” (not available today). See product status . Planned, not available today: HashiCorp Vault, SolarWinds, Zabbix, PagerDuty, Opsgenie, Confluence and SharePoint; tell us which you need. NetBox reconciliation on request. REAP collects its own telemetry today, and incidents your monitoring raises reach REAP through ServiceNow or Jira. ITSM ServiceNow Reads incidents and CMDB records (problem and change records where in scope); writes REAP’s findings and evidence links back to the ticket. Verdict fields on change records: in development Jira Reads and updates issues; writes evidence links (verdict fields: in development) ManageEngine ServiceDesk tickets and CMDB records Privileged access CyberArk Brokers device credentials for read-only collection; no standing device credentials in REAP where the broker is used HashiCorp Vault Planned, not available today; tell us if you need it Monitoring & telemetry Syslog · SNMP · gNMI · CLI · flow records Native collection through the connector cluster: SNMP polling and traps, syslog, CLI over SSH, gNMI where devices support it, and flow records (NetFlow or IPFIX) where you configure them. No payload inspection and no continuous packet capture SolarWinds · Zabbix · other monitoring REAP investigates the incidents your monitoring raises in ServiceNow or Jira, with the network context it has discovered; direct SolarWinds and Zabbix connectors are planned, not available today On-call & collaboration Slack · Microsoft Teams Investigation summaries and runbook results where your workflow lives; in-chat approvals confirmed per pilot PagerDuty · Opsgenie Planned, not available today; the Investigation Window reaches on-call through ServiceNow, Slack or Microsoft Teams Knowledge Runbooks and documents Runbooks, SOPs, design documents and conventions ingested as citable reasoning context (file upload and agreed exports today) Confluence · SharePoint Planned, not available today: document spaces as reasoning context NetBox On request: reconciliation of discovered inventory against NetBox Identity Okta SSO via SAML/OIDC; role mapping Microsoft Entra ID (formerly Azure AD) SSO via SAML/OIDC; role mapping Cloud & controllers AWS · Microsoft Azure Cloud network constructs (VPC/VNet, security groups, route tables, gateways, VPN) and hybrid path visibility Juniper Mist · Aruba Central · Cisco Meraki Controller-managed estates; the inventory, client and event data read is confirmed per pilot Network infrastructure Cisco · Arista · Juniper · HPE Aruba Switching, routing and wireless estates Palo Alto Networks Firewall and policy context in investigations and change checks Fortinet · SONiC · others Coverage confirmed per pilot against your platforms and versions Missing something? Tell us the system and how it fits your workflow. Integrations are scoped in week 0 of a proof of value. Contact us"},{"t":"Product status","s":"Platform","d":"What is available today, what a proof of value delivers on shipped capabilities, what is in development and what is by arrangement, maintained by REAP product management.","u":"/product-status/","b":"Product status What is available, what a pilot delivers, what is next We label capabilities the way we label numbers: available today, a pilot deliverable built on shipped capabilities, in development, or by arrangement. Nothing in development is sold as available. Labels. Available : in the September 2026 release and shown on request. Pilot deliverable : delivered inside a proof of value using shipped capabilities. In development : scheduled and shown under NDA; design partners shape it first. By arrangement : scoped per customer. Planned : an integration on the roadmap, not available today and without a date. Nothing in development or planned is sold as available. Last reviewed October 7, 2026 · Owner: REAP product management · Send corrections to security@reapnet.ai Capability Status Notes Telemetry collection: SNMP, syslog, CLI, gNMI, and flow records (NetFlow or IPFIX) where configured Available Native collection through the connector cluster; no payload inspection and no continuous packet capture Proactive monitoring: qualified incidents from REAP-collected telemetry Available Deterministic conditions raise incidents with a first analysis attached Correlation and prioritization of third-party alert streams In development Today, incidents raised by your monitoring reach REAP through ServiceNow or Jira Incident response & root-cause analysis (Investigation Window) Available Replayed and live incidents; in a pilot your engineers score evidence traceability Topology-aware assistant (chat) Available Answers from topology, configuration, telemetry and history, with the commands and outputs behind them Path trace: forward, reverse and at a past point in time Available Across the supported vendors in the pilot domain Change impact analysis (pre-execution) Available Assesses a proposed change against topology, reachability, security policy and known CVEs using state snapshots and path tracing Post-change verification: before-and-after comparison, evidence in the change ticket Pilot deliverable One real change window verified with your team in every pilot; automated state packs, verdicts and silent-failure detection in development Network posture & risk analysis: active/standby sync, running/startup drift, contextual CVE exposure Available Findings Report in week 3 of a pilot Backup-path capacity and continuous failover-readiness proof In development Backup-path capacity is delivered as a pilot finding where interface telemetry is available Natural-language runbooks · diagnostic (read-only) Available Approved procedures compiled, validated and run with an execution record Natural-language runbooks · approval-gated remediation Pilot deliverable Two or three runbooks per pilot, each behind a confirmation and logged with the device output; automatic rollback in development Autonomous execution without approval Not offered Every write runs inside an approved runbook behind a confirmation; a per-action autonomy control is in development Evidence packages for audit scope (for example PCI segmentation) In development Evidence for agreed controls produced from configuration and topology findings where audit scope is in a pilot Deployment · SaaS (REAP Cloud) Available AWS, U.S. regions; connector cluster inside your network Deployment · Customer Cloud (your AWS, Azure or GCP account) By arrangement Kubernetes-based platform deployable in your account; scoped and scheduled per pilot Deployment · Customer On-Prem By arrangement Kubernetes on your compute, scoped per customer; air-gapped operation to be confirmed with REAP SSO (SAML/OIDC), RBAC, audit logging, multi-organization console Available Platform services; per-operator customer scoping for MSPs in development PAM credential brokering · CyberArk Available Where the customer runs CyberArk; HashiCorp Vault planned SOC 2 Type II In process Report available upon request; status and timeline in the security packet Statuses reflect the September 2026 release. Want to see a capability on your network? Every pilot is scoped to the use cases that matter to you and measured against your baseline. Need something marked in development? Design partners shape it and see it first; ask for a seat. Scope a proof of value Talk to us about a design-partner seat"},{"t":"Pricing","s":"Platform","d":"How REAP is priced: by managed environment and capability tier, never per engineer. Paid proofs of value are credited to year one.","u":"/pricing/","b":"Pricing Priced by environment and capability tier. Never per engineer. Adoption should not cost you more. REAP is priced for the environment it manages and the capabilities you turn on, so every engineer, every tier-1 analyst and every approver can use it. Book a demo What determines price The managed environment: device and site bands and the domains in scope The capability tier: Incident Reasoning and runbooks, with the Change Assurance and Resilience Assurance modules as they become available (see product status ) The deployment model: SaaS today; Customer Cloud or Customer On-Prem by arrangement Term: annual or multi-year The proof of value A paid 45-day proof of value, credited in full against the first annual subscription when the order is signed within 30 days of the business review Or a lighthouse exchange: the fee waived for reference rights, a case study and structured product feedback Either way, a baseline, written success criteria and a decision date Founding-customer terms Preferred pricing, held for the term, for customers who sign during the founding-customer program (closing date stated in your proposal) A seat in the design-partner reviews that shape what is In development Expansion path written into the order form: additional domains, assurance modules, MSP customers No per-seat fees, ever Value before price. We size a subscription after discovery, and we bring a value model built from your baseline (engineer capacity and outage economics shown separately) so the number is defended with your figures, not ours. Try the calculator . Frequently asked Pricing questions Is there a free trial? No. We run a paid, time-boxed proof of value with a baseline and a decision date, because both sides should be committed to a decision. The fee is credited to year one when you proceed. Do you charge per device? Pricing is set by the size of the managed environment (device and site bands and the domains in scope) not per engineer and not metered per query. Visibility should never be penalized. Which budget does REAP come from? From the budget that carries the cost it reduces: network operations or infrastructure tooling, contractor or managed-NOC hours, or a tool you would retire at renewal. The value model shows which line the hard-dollar value lands in, so the owner of that line can sign. What does an MSP or partner pay? Partner pricing covers deployments across a partner’s customer networks from one console, with a partner-led 60-day pilot option. See Partners . Can we start small? Yes. Pilots start with one production domain of 50–250 devices and one or two assurance outcomes, and expand only when you pull. Get a scoped proposal. Thirty minutes of discovery, a baseline worksheet, and a proposal sized to one domain. You get the pilot fee and a first-year price band in writing before week 0, so finance can check the budget before your team invests time. Book a demo"},{"t":"Is there a free trial?","s":"Pricing · FAQ","d":"No. We run a paid, time-boxed proof of value with a baseline and a decision date, because both sides should be committed to a decision. The fee is credited to year one when you proceed.","u":"/pricing/#faq","b":"No. We run a paid, time-boxed proof of value with a baseline and a decision date, because both sides should be committed to a decision. The fee is credited to year one when you proceed."},{"t":"Do you charge per device?","s":"Pricing · FAQ","d":"Pricing is set by the size of the managed environment (device and site bands and the domains in scope) not per engineer and not metered per query. Visibility should never be penalized.","u":"/pricing/#faq","b":"Pricing is set by the size of the managed environment (device and site bands and the domains in scope) not per engineer and not metered per query. Visibility should never be penalized."},{"t":"Which budget does REAP come from?","s":"Pricing · FAQ","d":"From the budget that carries the cost it reduces: network operations or infrastructure tooling, contractor or managed-NOC hours, or a tool you would retire at renewal. The value model shows which line","u":"/pricing/#faq","b":"From the budget that carries the cost it reduces: network operations or infrastructure tooling, contractor or managed-NOC hours, or a tool you would retire at renewal. The value model shows which line the hard-dollar value lands in, so the owner of that line can sign."},{"t":"What does an MSP or partner pay?","s":"Pricing · FAQ","d":"Partner pricing covers deployments across a partner’s customer networks from one console, with a partner-led 60-day pilot option. See Partners .","u":"/pricing/#faq","b":"Partner pricing covers deployments across a partner’s customer networks from one console, with a partner-led 60-day pilot option. See Partners ."},{"t":"Can we start small?","s":"Pricing · FAQ","d":"Yes. Pilots start with one production domain of 50–250 devices and one or two assurance outcomes, and expand only when you pull.","u":"/pricing/#faq","b":"Yes. Pilots start with one production domain of 50–250 devices and one or two assurance outcomes, and expand only when you pull."},{"t":"Incident Reasoning","s":"Solutions","d":"When REAP’s own rules raise an incident, or your monitoring raises one through ServiceNow or Jira, REAP starts working: reading the state of the network, tracing topology, correlating configuration changes and building t","u":"/solutions-incident-reasoning/","b":"Incident Reasoning Explain incidents with evidence: in minutes, not war rooms When REAP’s own rules raise an incident, or your monitoring raises one through ServiceNow or Jira, REAP starts working: reading the state of the network, tracing topology, correlating configuration changes and building the complete picture, with the evidence behind each conclusion. Scope a proof of value Book a demo The buyer’s question “Why is this path down, what changed, and what is affected?” Today the answer lives in six tools and two senior engineers. Restore takes an hour; the real cause is found days later, if at all. That is senior-engineer time spent collecting evidence instead of fixing the next thing, and a cause that returns because nobody proved it. The time to start is after the P1 that took a week to explain. What REAP does Correlates topology, configuration, telemetry, tickets and change history into one investigation Decides what evidence to gather next and shows it with every conclusion, the way a senior engineer does Surfaces the cause, the affected devices and paths, and the next-best diagnostic action Flags active/standby pairs that are out of sync before the second failure Works on the incidents your monitoring already raises: picks up the ticket in ServiceNow, investigates against the network it has discovered and writes the Investigation Window and evidence links back; a summary reaches the on-call engineer in Slack or Microsoft Teams What you get Outputs, not dashboards The Investigation Window What changed, why it broke, what is affected, next best action, with the evidence one click away. Time to answer, measured Recorded for every investigation and reported as P50 and P95: the P50 target is agreed per pilot, and the P95 is always reported. Tier 1 that resolves Guided evidence lets tier-1 and tier-2 engineers close what used to escalate; experts review evidence instead of collecting it. The value is hours returned to your team, not headcount cut. Evidence shown Every conclusion, traceable What you can see live in a 20-minute demo on our lab network: an incident opened with what happened, why, what is affected and what to do next, with the commands and outputs behind each; a question answered across vendors; forward and reverse path traces, now and at a past point in time; ping, traceroute and a packet capture run and analyzed; an approved runbook executed with its record. In a pilot, 5–10 historical incidents whose root cause you know, and REAP does not, are replayed from the ticket, your configuration archive and the logs you provide; your engineers score correctness and trace each conclusion to its source. Illustrative Investigation Window · P1 · plant-a-core-2 · opened 02:07 from INC0451 (night-shift help desk) · fictional network What changed CHG-1234 edited object group OG-ERP on plant-a-core-2 at 21:14: its members were replaced (10.20.5.0/24 → 10.20.50.0/24) so a second ACL could reuse it. ACL-ERP-IN already referenced the group. Why it broke ACL-ERP-IN permits ERP return traffic by matching OG-ERP . With the members replaced, traffic from the ERP servers (10.20.5.0/24) falls to the final deny. The link and the OSPF adjacency to dist-3 never changed, so nothing alarmed. Impact ERP return traffic to Plant A order entry (10.30.12.0/24) dropped on core-2 since 21:16: 1 device, 2 subnets, 1 service path. Undetected for 4 h 51 min; no probe watched the ERP path. Next best action Restore OG-ERP to its 21:13 members (runbook RB-07 , awaiting approval); re-test ERP reachability; re-implement CHG-1234 with a separate group for ACL-B; add a probe on the ERP path. Evidence 02:07:40 config diff plant-a-core-2, 21:13 → 21:14 → OG-ERP: −10.20.5.0/24 +10.20.50.0/24; ACL-B: +permit ip object-group OG-ERP any 02:08:05 show ip access-lists ACL-ERP-IN (two reads, 25 s apart) → OG-ERP entry 0 matches; final deny 3,412 → 3,918 02:08:22 traceroute from Vlan312 to 10.20.5.10 → no reply beyond plant-a-core-2; core-1 path unused (OSPF cost 10 vs 20) 02:08:31 show ip ospf neighbor → dist-3 FULL/ -; no link event in syslog since 21:00 02:08:50 ServiceNow CHG-1234 → “no impact expected” · closed 21:20 · no post-check recorded 02:11:24 leading cause corroborated by 4 independent sources · verification pending RB-07 and a reachability re-test How a pilot measures it The scorecard categories this door is judged on Measure Default target (agreed per pilot) Source Diagnosis quality ≥80% correct or materially useful root cause · ≥90% evidence traceable Incident Validation Report Time to answer Time to detect (deterministic rules): design target under 4 minutes · time to an evidence-backed answer: P50 agreed per pilot · P95 always reported Instrumentation Human effort ≥50% fewer engineer-minutes per investigation · tools per investigation 6 → 1–2 Baseline vs. pilot log Trust ≥80% of conclusions accepted by senior engineers Engineer scoring Related Keep reading Change Assurance Evidence on every change, before and after. Learn more"},{"t":"Change Assurance","s":"Solutions","d":"Most changes are marked successful because nobody complained. REAP assesses a change before execution and compares configuration and state before and after it, for changes made anywhere, and records the evidence in the c","u":"/solutions-change-assurance/","b":"Change Assurance Completed is not the same as verified Most changes are marked successful because nobody complained. REAP assesses a change before execution and compares configuration and state before and after it, for changes made anywhere, and records the evidence in the change ticket. Automated verdicts and silent-failure detection are In development; in a pilot, one real change window is verified with your team. Scope a proof of value Book a demo The buyer’s question “How do we know the change worked?” The most dangerous moment in a network change is when everyone thinks it worked. Failures to follow established procedures remain the leading driver of human-error outages (Uptime Institute, 2026). In our discovery conversations, change was the most common explanation for a P1, and change failures often surfaced the next morning, when customers could not connect. Start before your next migration wave, upgrade cycle or audit. What REAP does Pre-execution impact analysis against redundancy, reachability, security policy and known CVEs, using state snapshots and path tracing Pre-change snapshot of configuration and state captured before the window; diff of what actually changed, reviewed against the stated intent and the rollback trigger An outcome for each verified change (Verified, Degraded, Rolled back, Inconclusive (baseline or post-change evidence missing, with what would close the gap) or Blocked) with the evidence, recorded in the change ticket. “Completed” is a workflow state, not an outcome Verification of changes REAP did not execute: CAB-approved changes, vendor changes, emergency fixes Runbooks under approval for the remediation steps you choose to automate What a pilot delivers today Before the window: a snapshot of configuration and state (routing, MAC and ACL tables), forward and reverse path traces for the paths the change touches, and the proposed change assessed against current topology, reachability, security policy and known CVEs. After the window: the configuration diff against that snapshot, the same path traces re-run and the posture checks re-run, including active/standby sync. The outcome and the evidence go into your change ticket. In development Pre/post state captured automatically for every change window, silent-failure detection and an outcome written to the change record. Built with design partners; see product status . Design-partner seats For teams with a high change volume and a named change owner: early access and a say in the verification contract, in exchange for one change window a month and structured feedback. Ask for a seat → What you get Outputs, not dashboards An outcome on every verified change Verified, Degraded, Rolled back or Inconclusive, with the diff and the evidence, in ServiceNow or Jira. Risky changes flagged first A proposed change that would collapse redundancy or open a policy path is flagged with reasons before approval. Your change risk, sized Which incident classes in a year of your tickets followed a change, how often, and how long each took to resolve. An audit trail auditors can read Intent, pre-state, diff, evidence and approver recorded for each verified window. Evidence shown Every conclusion, traceable In week 4 of a pilot, one real change window executed by your own team is verified before and after; the outcome and the evidence go into your change ticket. Illustrative Change verification · CHG-2041 · core-pair upgrade, site NYC-2 · window closed 03:40 · fictional network Intent and rollback trigger Upgrade nyc2-core-1/2 from 17.9.5 to 17.12.4, one core at a time; no loss of HSRP redundancy beyond one planned flip per core; no configuration change other than the release. Roll back if probes fall below 46/48 or both cores sit in Standby for more than 30 s. What actually changed Both cores upgraded. On core-2 only, ip helper-address 10.9.0.20 is missing under Vlan220 (present on core-1); the device archive log attributes the removal to the upgrade account at 03:12:44. Outcome Degraded The upgrade completed and reachability held, but one unintended regression remains: DHCP relay for guest VLAN 220 would fail on the next core-1 failover. Rollback trigger not met; remediation pending. Next best action Restore the helper address on core-2 (runbook RB-12 , awaiting approval); re-verify; run the delayed post-check at T+30 min; close CHG-2041 with the evidence attached. Evidence 02:55:00 pre-change baseline, both cores → running-config, HSRP state, OSPF neighbors, MAC/ARP counts, 48 probes 03:41:02 config diff nyc2-core-2, 02:55 → 03:40 → 1 intent-relevant line removed (Vlan220 helper); release defaults listed separately 03:41:10 show standby brief (both cores) → core-1 Active / core-2 Standby; one planned flip per core; no dual Standby (max gap 4 s) 03:41:15 reachability probes from the NYC-2 connector, 48 prefixes → 48/48 pass · p95 latency unchanged vs baseline 03:41:30 ServiceNow CHG-2041 → evidence attached as a work note; record left open pendin"},{"t":"Resilience Assurance","s":"Solutions","d":"Redundancy that is assumed is not redundancy. REAP inventories the redundancy relationships it can see and flags standby pairs that are out of sync, drift from recorded configuration, and CVEs that matter because of the ","u":"/solutions-resilience-assurance/","b":"Resilience Assurance Prove failover will work, before it has to Redundancy that is assumed is not redundancy. REAP inventories the redundancy relationships it can see and flags standby pairs that are out of sync, drift from recorded configuration, and CVEs that matter because of the features you run, each finding with evidence an auditor can read. Backup-path capacity and continuous failover-readiness proof are In development. Scope a proof of value Book a demo The buyer’s question “Will failover actually work?” You paid for redundancy: a second circuit, a standby firewall, a second core. Can you show your auditor, your insurer or your board that it works today? Failover was tested at commissioning. Since then: a standby that stopped synchronizing, a backup circuit that cannot carry peak load, drift on forty access switches, and a CVE that matters because of the feature you enabled. Start before the audit, the circuit renewal or the failover you did not plan. What REAP does Active/standby sync and standby reachability for the HA pairs REAP can read Configuration drift, running versus startup and against configuration history, flagged on collection; drift against golden templates where you supply them CVE exposure prioritized by the features in use and topology position, not by version alone, with upgrade and configuration options Architecture-quality and security-configuration checks against your own conventions, each with the vendor-specific fix Backup-path capacity versus observed load as a pilot finding where interface telemetry is available In pilots with audit scope, evidence for agreed controls (for example PCI segmentation) produced from configuration and topology findings What a pilot delivers today Active/standby pairs REAP can read, checked for sync; running-versus-startup drift and configuration history across vendors; CVEs ranked by the features you have configured, with upgrade and configuration options and their side effects; posture findings across security, availability and configuration standards, each with the vendor-specific fix; backup-path capacity as a finding where interface telemetry is available: all reviewed with your architect in week 3. In development Discovery of every redundancy relationship, cross-vendor equivalence and continuous failover-readiness evidence. Built with design partners; see product status . Design-partner seats For teams whose redundancy is audited or insured and whose HA pairs span vendors: early access and a say in what counts as proof, in exchange for structured feedback. Ask for a seat → What you get Outputs, not dashboards Findings you did not know Pilots target at least three previously unknown material risks, confirmed by your architect, for example, a firewall pair whose standby cannot be seen or is out of sync, with the reason and the configuration change that fixes it. Exposure in context Which CVEs matter here, because of what the device runs and what sits behind it. Audit evidence from live state In pilots with audit scope: configuration and segmentation evidence produced from live configuration and topology, not screenshots gathered over weeks. Evidence shown Every conclusion, traceable Week 3 of a pilot is a findings review with your architect: each finding carries severity, evidence and a recommended fix. Illustrative Resilience finding · RF-0117 · WAN pair, plant Dresden · pilot week 3 · fictional network Finding Backup circuit DRS-WAN-B is 100 Mb/s (interface bandwidth and carrier order). Business-hours 95th-percentile load on the primary is 240 Mb/s. Failover would succeed and then congest. Why it matters MES and plant telemetry share the backup with all other traffic and no QoS class protects them, so a daytime failure drops production telemetry with everything else. Nightly backups (peak 310 Mb/s) matter only for a night-time failover. Severity and exposure High Since the June bandwidth change on the primary; no alarm exists for this condition today. Recommended fix QoS class for MES and telemetry on DRS-WAN-B ; an alert when business-hours p95 on the primary exceeds 80% of backup capacity; the backup upgrade in the next budget cycle. Verify with a failover test in the next maintenance window. Evidence W3 interface counters DRS-WAN-A, 5-min samples, pilot days 1–16 → business-hours p95 240 Mb/s · peak 310 Mb/s (02:00 backups); the plant NMS 90-day export agrees W3 interface config DRS-WAN-B + ServiceNow CHG-1877 (June) → bandwidth 100000; primary raised to 500 Mb/s, backup unchanged W3 QoS policy DRS-WAN-B → no class for MES traffic W3 path trace MES VLAN 310 → MES servers → primary and failover paths both use the DRS WAN pair; OSPF prefers WAN-A W3 finding confirmed by the plant network architect How a pilot measures it The scorecard categories this door is judged on Measure Default target (agreed per pilot) Source Prevention ≥3 previously unknown material risks confirmed by the customer Resilience & Posture Findings Report Context complet"},{"t":"Solutions","s":"Solutions","d":"Three doors into REAP (Incident Reasoning, Change Assurance, Resilience Assurance) and the industries whose networks carry the most consequence.","u":"/solutions/","b":"Solutions Start through the door that costs you the most Every engagement begins with one outcome on one production domain and expands only when you pull. Scope a proof of value Incident Reasoning Evidence-backed root cause, with time to answer reported as P50 and P95 in a pilot; one investigation surface instead of six tools; tier 1 that resolves. Learn more → Change Assurance Pre-execution impact analysis and a before-and-after comparison of configuration and state, with the evidence recorded in the change ticket, for changes made anywhere. Learn more → Resilience Assurance Standby pairs out of sync, configuration drift and contextual CVE exposure, each finding with evidence; backup-path capacity as a pilot finding. Learn more → By industry Networks where the outage has a name Manufacturing & multi-entity enterprises Plants, campuses and acquired networks with three vendors and one lean team. Learn more → Healthcare Regional health systems and payers where the network carries patient care. Learn more → Higher education Campus networks with residential scale and research demands. Learn more → Financial services Credit unions, community banks and payment operators with branch estates and audit scope. Learn more → Retail & distribution Store networks, distribution centers and e-commerce edges on SD-WAN, where payments, point of sale and inventory ride the same links. Learn more → Data centers & neocloud providers Leaf-spine fabrics, GPU clusters and tenant networks built fast, where a change window is measured in revenue per hour. Learn more → MSPs & managed-network providers Many enterprise customer networks from one console, where evidence and consistency are the margin. Learn more → Not sure which door? Ten minutes with the self-assessment points to the first one. Take the self-assessment Book a demo"},{"t":"Industries","s":"Solutions","d":"REAP for manufacturing and multi-entity enterprises, healthcare, higher education, financial services, retail and distribution, data centers and neocloud providers, and MSPs, where the network runs production and the tea","u":"/industries/","b":"Industries Where the network carries consequence REAP is built for enterprises with multi-vendor estates, or single-vendor estates made complex by hybrid cloud, with lean teams and outages that hit revenue, production, patients or students, and for the MSPs that run networks for them. We start where the network runs production and the team is small: manufacturers and equipment operators first, then healthcare payers and regional health systems. Probably not for you yet if your estate is single-vendor with no cloud footprint and your vendor’s tools cover it, if a platform team already builds your own agents, or if nothing may leave your facility today (on-premises deployment is by arrangement). Manufacturing & multi-entity Healthcare Higher education Financial services Retail & distribution Data centers & neocloud MSPs & managed-network providers Manufacturing and multi-entity enterprises Plant groups, campuses and acquired subsidiaries: three or more network vendors, OT boundaries, and a central team that inherited every design decision. What keeps the team up A plant network is a revenue line; an hour of downtime is production lost, not deferred Acquired sites bring unknown topologies, undocumented redundancy and unfamiliar vendors Changes in one entity break another; nobody can see the dependency until it fails Where REAP starts Start with Incident Reasoning across plants and vendors, with one investigation surface Just acquired a site? Week 1’s Network Context Report shows what you inherited: devices, OS versions and topology; week 3 adds the posture findings Then before-and-after evidence for the windows that touch shared cores and WAN, and resilience findings for redundancy assumed at acquisition Typical pilot domain: one plant group or business unit, 50–250 devices, two or three vendors on REAP’s supported list, ServiceNow or Jira, one telemetry source. OT networks stay out of scope. Healthcare Regional health systems and payers where clinical systems, imaging and telemetry ride the network across hospitals, clinics and cloud. What keeps the team up A network incident is a patient-care incident; restore time is measured by clinicians, not dashboards Wireless, medical-device segments and cloud paths are investigated by separate teams in sequence Change windows are short and the cost of a change that “worked” is discovered on the floor Where REAP starts Start with Incident Reasoning across wired, wireless and cloud paths, with one evidence trail in ServiceNow Change Assurance: before-and-after evidence for the upgrade windows you cannot afford to repeat Resilience findings for standby pairs between facilities and to the cloud REAP collects no clinical-systems data: it reasons over device configurations, telemetry and topology. Ticket free text is included only as agreed, and PHI handling is settled in the security review. Higher education Campus networks with residential scale, research demands, decades of layered design and a team that cannot grow with the estate. What keeps the team up A firewall pair or VPN standby that fails during term is a campus-wide event Documentation lives with people who are retiring or leaving Budget cycles make headcount the last lever Where REAP starts Start with a resilience findings review of the firewall and VPN pairs that carry the campus: standby sync, drift and CVEs in context Incident Reasoning that lets a smaller team close more Runbooks under approval so the routine stops escalating Lighthouse pilots (the fee exchanged for reference rights and structured feedback) are available for segment-defining institutions. Financial services Credit unions, community banks and payment operators with branch estates, SD-WAN, firewalls and audit scope that touches the network. What keeps the team up Branch and payment outages are visible to members and regulators the same day PCI and examination evidence is gathered by hand over weeks Lean teams depend on two engineers who know how failover was wired Where REAP starts Start with Incident Reasoning on branch and payment paths, with active/standby findings as examination evidence Change Assurance: before-and-after evidence on every verified window, recorded in the change ticket REAP Cloud with read-only connectors, SSO with your identity provider and credentials via CyberArk; deployment in your own cloud account by arrangement Financial-services pilots start with the security review: the security packet, your questionnaire and SOC 2 Type II status first, then a read-only pilot on one branch region. Retail and distribution Store networks, distribution centers and e-commerce edges on SD-WAN, where payments, point of sale and inventory ride the same links. What keeps the team up A store that loses its network loses sales by the minute, and customers notice first Hundreds of near-identical sites hide the one configured differently PCI segmentation evidence is gathered by hand before every assessment Where REAP starts Incident Reasonin"},{"t":"Proof of Value","s":"Proof of Value","d":"The 45-day REAP Network Assurance Pilot: entry criteria, week-by-week plan, eight measured categories, the business criterion, commercial options and what we ask for in week 0.","u":"/proof-of-value/","b":"Proof of Value One domain. 45 days. A decision. A pilot is not a product demo; it must prove willingness to buy. Ours starts with your baseline, measures eight things, and ends with BUY, EXTEND or STOP in front of the person who signs. Time it to the date you need the evidence: an audit, a contract renewal, a migration wave or a budget cycle. Start the conversation Bring us your last P1 Entry criteria Eight things in place before kickoff Three never move into week 0: the economic buyer met and committed to the business review, success criteria signed, and the decision date on the calendar. Technical champion A director or lead who will spend about three hours a week and defend the result internally. Economic buyer The person who can sign, met before kickoff, present at the business review. The problem in your words The incident, change or redundancy story and who felt it. Baseline Investigation time, tools per investigation, escalation rate, time to resolve, change-validation time, ticket volumes. Written success criteria Scorecard targets and the value method (cost per outage hour, realization factor) agreed with your finance lead and signed in week 0. Purchase process Security review, procurement, legal, budget cycle and paper process mapped. REAP’s NDA, pilot SOW, order form and DPA come with the security packet, so your legal team reviews them in weeks 0–4. Commercial hypothesis Price band, deployment model and term; pilot option A or B chosen. Decision date The week-6 business review on the calendar at kickoff. The 45-day plan Week by week W0 Baseline and success plan Baseline worksheet; scorecard with targets; mutual action plan; security packet; week-0 data request. Kickoff with your champion and economic buyer. W1 Connect, discover, context Connector deployed; discovery of in-scope devices; physical and logical topology; configuration ingestion; ITSM and telemetry connected. Output: Network Context Report. W2 Incident intelligence Replay of 5–10 historical incidents with known root cause: REAP is given the ticket, the timeline and the devices, not the cause, and investigates from current state, your configuration archive and the logs you provide; where the evidence no longer exists, the replay is scored Inconclusive and reported. Live incidents as they occur; time to answer logged. Output: Incident Validation Report. W3 Proactive assurance Resilience and posture findings, active/standby sync, running/startup drift, contextual CVE exposure, security-configuration posture, and backup-path capacity where interface history is available, reviewed with your architect, then a 15-minute readout to your economic buyer. Output: Resilience & Posture Findings Report. W4 Workflow automation and change verification Two or three SOPs compiled into runbooks under approval; one real change window compared before and after from snapshots, configuration diff and path traces, with the outcome (Verified, Degraded, Rolled back or Inconclusive) and the evidence written to the ticket. Output: Automation & Change Report. W5 Measurement and economics Before/after across eight categories; the value model on your baseline reviewed with your champion. Output: Economic ROI Model. W6 Business review and decision Forty-five minutes with the economic buyer, answering four questions: what did REAP find that you did not know; what did it do faster or better; what capacity or risk is that worth; and what does production cost against that value. Decision: BUY, EXTEND (one named gap, at most three weeks) or STOP. The scorecard Eight measured categories Category What we measure Default target (agreed per pilot) 1. Context completeness Devices discovered; topology accuracy (links and L3 adjacencies confirmed by your architect); integrations operational ≥95% discovered · ≥90% topology accuracy · ITSM and telemetry live by day 7 2. Diagnosis quality Correct or materially useful root cause on replayed incidents; evidence traceability; blast-radius accuracy ≥80% correct/useful · ≥90% traceable 3. Time to answer Time to detect; P50 and P95 from trigger to an evidence-backed diagnosis Detect: design target under 4 minutes · evidence-backed answer: P50 agreed per pilot · P95 reported 4. Human effort Engineer-minutes per investigation; tools touched ≥50% reduction on validated incident classes · tools 6 → 1–2 5. Prevention Previously unknown material risks confirmed by you ≥3 confirmed findings 6. Automation & change verification Runbooks live under approval; changes verified with a recorded outcome; unapproved actions 2–3 runbooks live · 1 real change verified pre/post · 0 unapproved actions 7. Economics Annualized value on your baseline versus the proposed subscription At least three times the proposed subscription 8. Trust Conclusions accepted by senior engineers; willingness to reference ≥80% accepted · willingness to reference recorded (reference rights belong to option B, not option A) The business criterion, agreed in writing before kickof"},{"t":"Resources","s":"Resources","d":"Tools and reading for network operations leaders evaluating agentic AI: value calculator, self-assessment, buyer’s guide, insights, news and events.","u":"/resources/","b":"Resources Useful whether or not you buy REAP Tools built for the evaluation you are actually running, and field notes from people who have run networks. Tools Three ways to start Value calculator Six numbers from your baseline; a conservative and a base case; engineer capacity and outage economics kept separate. Run the calculator → Network Assurance Self-Assessment Twenty questions, ten minutes: a stage, a “restored ≠ fixed” index, your three largest gaps and the first door to open. Take the assessment → Buyer’s evaluation guide Ten questions every vendor should answer, 26 criteria with 45-day tests, and a scorecard you weight yourself. Read the guide → Blog Field notes from the team September 22, 2026 · Raja Tadimeti Change management The expensive part of incident, problem, and change management is the handoff Incident, problem, and change management are separate for good reasons. Most of the avoidable cost is in the handoffs between them, where evidence and context get rebuilt from scratch. Read the post → September 8, 2026 · Rishit Lakhani Agentic AI Build or buy agentic AI for network operations? The demo is the cheap part Getting an agent to work in a demo is easy. Operating it safely for years is the product. What you take on when you build, and what you should own either way. Read the post → August 25, 2026 · Raja Tadimeti Change management The most dangerous moment in a network change is when everyone thinks it worked Change completion is not proof. Why post-change verification matters more than execution, what the 2026 outage data shows, and where AI actually helps. Read the post → August 17, 2026 · Rishit Lakhani Agentic AI AIOps, automation, or agentic AI? Ask who decides the next step Two products can both call themselves AI-powered while doing fundamentally different jobs. The way to tell them apart is to ask who decides the next step. Read the post → All posts Events News & events What is happening Event · Oct 28–29, 2026 REAP at ONUG Fall 2026, New York Sponsor and speaker. Raja Tadimeti presents “The Change Succeeded. Did the Network? Building Confidence in Change Outcomes” on October 29 at 3:15 pm ET. Book a meeting. Event details → Planned · December 2026 2026 Network Assurance Practices Benchmark Anonymized findings from network operations teams that completed the self-assessment: stage distribution, dimension averages by segment, the most common gaps. Participants receive it first. Participate → Company Built by a proven networking team The founding team built networking products at Cisco, Juniper, and Aruba, includes two co-founders of WiteSand and founding and early engineers at Andiamo, Insieme, and Pensando, and holds 32 granted US patents. See the patents → Want the full workbooks? The value model, the assessment with the benchmark log and the evaluation scorecard are available as spreadsheets for teams running an evaluation. Taking this to your CIO? Ask for the champion kit: a one-page brief, the business-case template, the security-packet request and the 45-day plan with the mutual action plan. Request the toolkit Get the champion kit"},{"t":"Value calculator","s":"Resources","d":"Estimate what evidence-backed network assurance is worth to your team from six numbers of your own: a conservative and a base case, hard-dollar and risk-adjusted value shown separately.","u":"/value-calculator/","b":"Value calculator What is evidence-backed network assurance worth to your team? Enter six numbers about your network operations. The model shows a range (a conservative case and a base case) with engineer capacity and outage economics kept separate, and the share of outage cost you choose to count always visible. Nothing here uses a vendor target as a result. Your numbers Network / NOC engineers in scope (FTE) Fully loaded annual cost per engineer ($) High-impact (P1/P2) network incidents per month Average high-impact outage duration, detect + resolve (minutes) Industry average: 41 minutes to detect + 54 to resolve (New Relic, 2026 Observability Forecast). Cost per hour of a high-impact outage ($) Reference points: 57% of organizations said their most recent major outage cost more than $100,000 (Uptime Institute, 2026); the survey mean across 2,575 respondents was $1.85M per hour (New Relic, 2026), most organizations’ own figures are far lower, so build your own below. Help me estimate cost per hour Annual revenue ($) Share that depends on the network (%) Operating hours per year Share lost, not deferred, in an outage (%) Employees affected Their loaded hourly cost ($) Productivity lost (%) Other direct cost per hour ($) Use this estimate Network changes per month Optional: annual investment you would consider ($) Advanced assumptions (defaults from the full model) Other incidents per month Engineer-hours per high-impact incident Engineer-hours per other incident Share of the effort reduction that applies to other incidents (%) Alert-triage hours per week (team) Hours per change: pre-checks + verification RCA documentation hours per high-impact incident Audit-evidence hours per year Share of restoration time spent localizing the fault (%) Incidents that recur within 90 days (%) Incidents caused by a change (%) Productive hours per engineer per year What the model says Conservative Base Share of modeled outage cost you choose to count (realization: Conservative starts at 25%, Base at 50%; move it yourself): 50% Get the full model on your baseline A 30-minute baseline call and the complete workbook, including the measured version used in a 45-day proof of value. Taking this to finance? Ask us to email the result with its assumptions as a one-page summary you can forward. Sources: New Relic, 2026 Observability Forecast (September 2026): average 41 minutes to detect and 54 minutes to resolve a high-impact outage; mean cost $1.85M per hour; engineers spend 37% of their time on disruptions. Uptime Institute, Annual Outage Analysis 2026 (May 2026): 57% of respondents said their most recent major outage cost more than $100,000; one in five more than $1 million. Improvement assumptions are hypotheses to be measured in a pilot, not results. Capacity is expressed as FTE-equivalents of engineer time redeployed, not headcount reduction. Numbers are the start of the conversation. The pilot replaces every assumption above with a measurement from your own network. Scope a proof of value"},{"t":"Network Assurance Self-Assessment","s":"Resources","d":"Twenty rubric-scored questions across Observe, Reason, Act and Govern & Prove. Ten minutes; a stage, a “restored ≠ fixed” index, your three largest gaps and the first door to open.","u":"/self-assessment/","b":"Network Assurance Self-Assessment Twenty questions. Ten minutes. A stage and a first door. Score the team you have, not the plan, against a written rubric: 0 not in place, 1 ad hoc, 2 defined, 3 measured and proven. Any team or tool can reach level 3; this is a practice assessment, not a vendor scorecard. Nothing you enter leaves your browser unless you send it to us; print your result (stage, index and three largest gaps) to share it with your team. How it works Four dimensions, five questions each. When unsure between two levels, take the lower one. Short on time? Quick 8 is the three-minute version we run at conferences; switch to the full twenty whenever you like: your answers are kept. Full 20 Quick 8 0 of 20 answered What you get Overall stage: Reactive · Managed · Assured · Proven Scores for Observe, Reason, Act and Govern & Prove The “restored ≠ fixed · completed ≠ verified · configured ≠ compliant” index Your three largest gaps and what level 3 looks like The recommended first door for a 45-day pilot Your stage Restored ≠ Fixed · Completed ≠ Verified · Configured ≠ Compliant Dimension profile Three largest gaps Next step. Reactive or Managed: bring us your last P1: in a 30-minute session we walk through how REAP would have investigated an incident you already solved, evidence first; the replay on your own network happens inside the proof of value. Assured or Proven: run a findings review on one domain (standby sync, drift, configuration history and CVEs in context), take a design-partner seat for continuous change and resilience verification, and join the 2026 Network Assurance Practices Benchmark. Send me the full assessment and benchmark Bring us your last P1 Compare notes with peers in December. Teams that complete the assessment receive the anonymized 2026 Network Assurance Practices Benchmark first. Participate in the benchmark"},{"t":"Evaluating agentic AI for network operations","s":"Resources","d":"A buyer’s guide: why evaluating an agent is different, ten questions every vendor should answer, 26 criteria with 45-day tests, how to read the economics honestly, red flags and a scorecard.","u":"/evaluation-guide/","b":"Buyer’s guide Evaluating agentic AI for network operations Ten questions, 26 criteria, a 45-day test design and a scorecard. It describes practices and tests, not products; every criterion can be met by more than one vendor, or by a well-run internal team. Free to copy and adapt. Request the guide and scorecard Why it is different Baseline first Ten questions 26 criteria Evaluation design Economics Red flags Why evaluating an agent is different from evaluating a tool A monitoring tool that is wrong shows you a bad chart. An agent that is wrong can escalate the wrong team, close the wrong ticket or, if it is allowed to act, change a production device. Three things follow. Confidence is not correctness: a fluent explanation of the wrong root cause is worse than no explanation, because it is believed. A demo proves nothing about your network: an agent’s value depends on the context it has, so the only meaningful test runs on your environment, with your incidents, against your baseline. Governance is a feature, not paperwork: what the agent may do, how it asks, how it proves what it did and how it is stopped deserve the same rigor as accuracy. Start with your own baseline Without a baseline, every claim (yours and the vendor’s) is an opinion. A week is enough. Measure How to get it in a week Why it matters Time to detect a high-impact incident For the last 10 P1/P2s: incident start vs. ticket open The 2026 New Relic Observability Forecast reports 41 minutes on average; many teams are surprised by their own number Time to an evidence-backed root cause Ticket open to the moment someone wrote down the cause with evidence, not to restore Restore time hides the diagnosis problem Engineer-minutes per investigation; people involved Ask the engineers who handled the last five incidents This is the capacity an agent can return Tools opened per investigation Count them for one recent incident The count is usually higher than teams expect Repeat rate Share of incidents that recurred within 90 days with the same cause The “restored, not fixed” number Change verification practice For the last 20 changes, how many had documented post-change verification with evidence? The “completed, not verified” number Cost per hour of a high-impact outage Revenue at risk × share lost + productivity of affected staff + direct costs 57% of organizations said their most recent major outage cost more than $100,000 (Uptime Institute, 2026) Ten questions every vendor should answer The first five follow the requirements analysts have set out for production-grade agentic NetOps software (Gartner, Market Guide for Agentic NetOps Software, May 2026); the second five are practical tests for a time-boxed evaluation. Question What a good answer sounds like Red flag 1. Which of our vendors, platforms and versions do you support, and how do you discover them? A specific list; discovery in days; an honest statement of what is not supported “Any vendor” with no list 2. How do you use our organizational context: tickets, runbooks, design documents, change records? Named sources, how they are ingested and refreshed, an example only your documents could answer Context means “we read the configs” 3. What autonomy modes exist, per action and per role? Recommend only; approve then act; act and notify. Configurable; the default is recommend only One mode; “you can turn it off” 4. What is validated before an action or change executes? Redundancy, reachability, security policy and dependencies checked with reasons shown; blast-radius limits Syntax checking only 5. Can we trace every conclusion to the exact evidence? Yes: outputs, logs, diffs and ticket text linked from each conclusion; shown live A confidence score with no link to sources 6. What happens when the evidence is insufficient? It says so and proposes the next diagnostic step It always has an answer 7. How long does an investigation take: P50 and P95, measured? Instrumented numbers from pilots; known patterns vs. novel investigations distinguished A single demo timing; no P95 8. How do you verify a change your platform did not execute? Pre/post state captured and compared for any change window; a verdict written to the change record Verification only for changes run through the platform 9. How does the pilot end? A baseline in week 0, written success criteria, a business review with a decision date, BUY / EXTEND / STOP An open-ended evaluation or a free production period 10. Where does our data go, and who can see it? Deployment options that fit your policy; connection direction, ports and encryption documented; retention, deletion and model-training policy in writing “It is secure” without documents The 26 criteria and how to test them in 45 days Score each vendor 0–5: 0 not available · 1 claimed, not shown · 2 shown on vendor data · 3 shown on your data · 4 measured in your pilot · 5 measured and meets your target. Suggested must-haves are marked; weights are yours to set. Any must-have scored below 3"},{"t":"REAP at ONUG Fall 2026","s":"Page","d":"Meet REAP at ONUG Fall 2026, October 28–29 in New York: sponsor and speaker, Raja Tadimeti’s Triple-T talk “The Change Succeeded. Did the Network?” (October 29, 3:15 pm ET), 20-minute meetings, the ONUG offer (a walkthro","u":"/events-onug-nyc-2026/","b":"ONUG Fall 2026 · New York · October 28–29 Twenty minutes at ONUG. Three things you leave with. The PENN DISTRICT, 100 West 33rd Street, New York. REAP is a sponsor and speaker: Raja Tadimeti presents “The Change Succeeded. Did the Network? Building Confidence in Change Outcomes” in the Tools, Technologies & Techniques theater on Thursday, October 29 at 3:15 pm ET. Find us at Booth 33 in the New Idea section of the expo floor; book 20 minutes at the booth, over coffee or at dinner on the 28th. Book a 20-minute meeting Win a Mac mini at Booth 33 The ONUG offer Book twenty minutes. Leave with three things. For network and infrastructure leaders, architects and NOC leads. No slides; your questions, an anonymized environment, and a written follow-up within 48 hours. 1 · A walkthrough session on your last P1 Bring us your last P1. Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value. Booked at the show; we reply within one business day to schedule the session. 2 · Your assurance-check result The eight-question Quick 8 at the booth takes three minutes. You leave with a stage (Reactive, Managed, Assured or Proven) and the first door to open; the full twenty-question assessment follows by email. 3 · The evaluation kit The buyer’s guide (printed), the RFP template and requirements matrix, the value calculator and the white paper “Why REAP”: vendor-neutral tools that work whether or not you buy anything. Book a 20-minute meeting Read the white paper first Triple-T talk · Thursday, October 29 · 3:15 pm ET The Change Succeeded. Did the Network? Building Confidence in Change Outcomes Raja Tadimeti , co-founder and CEO, REAP · Tools, Technologies & Techniques theater One realistic change, marked complete on a Tuesday night, that did not do only what it was meant to do. What “successful” hid, the evidence an engineer would want before and after, and a validation checklist you can apply with or without AI. Twelve minutes, one scenario, one product screenshot at most. The slides, the talk in writing and the checklist → At Booth 33 Three twelve-minute paths (an incident, a change and a resilience finding) on a demo environment built to look like yours The eight-question assurance check (three minutes; you leave with a stage and a first door Bring us your last P1 ) describe an incident you solved and keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value The evaluation kit : buyer’s guide, RFP template, value calculator, white paper Dates Wednesday–Thursday, October 28–29, 2026 Venue The PENN DISTRICT, 100 West 33rd Street, New York Booth 33, New Idea section, expo floor (Level 1) Expo hours Wednesday 11:00 am–5:30 pm, with the reception from 5:00; Thursday 11:00 am–4:30 pm Drawing A Mac mini, Thursday at 4:00 pm ET at Booth 33; you must be present to win. Enter · Rules Team Raja Tadimeti, Rishit Lakhani, Todd Yancey Dinner, October 28 Ten seats for network and infrastructure leaders An off-the-record dinner near the venue: how peers are handling agentic AI in the network, the 2026 autonomous-agent incidents, and what “verified” should mean for a change. Hosted by Raja Tadimeti, REAP’s co-founder and CEO. Request a seat; we confirm within one business day. Request a dinner seat Read the ten scenarios Why network leaders are there The agenda in one paragraph ONUG’s Fall 2026 program centers on AI-ready networks and agentic operations: keynotes on re-platforming the network, enterprise CIO and CISO sessions on trust, security and control, analyst sessions, and a full track of Tools, Technologies & Techniques presentations. REAP’s contribution is a practical one: how to know a change worked and how to explain an incident with evidence. For network and infrastructure leaders Compare your practice against peers with the assurance check; take the evaluation guide back to your team. For architects and NOC leads Watch REAP investigate a fault injected into our lab network by a colleague who did not tell the presenter the cause; trace each conclusion to its evidence. For partners and analysts Thirty minutes on the reasoning architecture, deployment models and the 45-day proof of value. After the show What we send within 48 hours Your assurance-check result and the full twenty-question assessment Times for your P1 walkthrough session, if you brought one The talk recording and the written pattern for change verification For qualified conversations: a proposed proof-of-value scope and the week-0 baseline worksheet, and the champion kit: a one-page brief for your CIO, the business-case template and the security-packet request Book time before the floor fills. Meetings are 20 minutes at Booth 33 or nearby; dinner on October 28 seats ten network and infrastructure leaders. A"},{"t":"About REAP","s":"Company","d":"REAP was founded by the engineers behind Andiamo, Insieme, Pensando and WiteSand to build the platform they wished they had while running networks at Cisco, Juniper and Aruba.","u":"/about/","b":"About REAP Built by engineers who have lived this problem We started REAP because networks generate more signals than any team can process, and the tools built for a previous era of IT observability were never designed to reason about them. We are building the platform we wish we had while running networks at Cisco, Juniper and Aruba. What we believe Restored is not the same as fixed. An incident closed without a verified root cause will recur. Completed is not the same as verified. A change marked successful because nobody complained is a risk that has not surfaced yet. Configured is not the same as compliant. A device that matches its intended configuration can still violate the policy it is meant to enforce, and a standby that has never been tested is not redundancy. Evidence beats confidence. An agent that cannot show its work should not be trusted with a network, and one that guesses confidently is a new kind of outage. So REAP is read-only by default, links every conclusion to the evidence, says when it is unsure, and acts only under the governance you set. By the numbers 32 distinct granted US patents naming the founders as inventors: see the inventions 4 prior companies founded or joined early: Andiamo and Insieme (both acquired by Cisco), Pensando (acquired by AMD) and WiteSand (acquired by Juniper Networks) 2 venture firms backing REAP, plus angels San Jose headquarters, California Team The people building REAP Raja Rao Tadimeti Co-founder & CEO Co-founder of WiteSand (acquired by Juniper Networks) and founding engineer at Pensando and Insieme. Decades of experience shipping networking products at Cisco and Juniper; named inventor on 17 granted US patents. LinkedIn profile of Raja Rao Tadimeti (opens in a new tab) Natarajan “Nata” Manthiramoorthy Co-founder · Customer Success & Solutions Engineering Early engineer at WiteSand, Pensando, Innovium, Insieme, Aruba, and Andiamo. Deep experience running cloud operations for enterprise networking platforms; owns deployments, security and onboarding. Named inventor on 17 granted US patents. LinkedIn profile of Natarajan “Nata” Manthiramoorthy (opens in a new tab) Madhava Cheethirala Co-founder · VP of Engineering Co-founder of WiteSand and founding engineer at Pensando and Insieme. Previously built networking products at Cisco (Insieme, Andiamo), VMware and Juniper. Owns the reasoning engine, agents, collectors and platform. Named inventor on 16 granted US patents. LinkedIn profile of Madhava Cheethirala (opens in a new tab) Rishit Lakhani Head of Solutions Engineering Works with network operations teams evaluating agentic AI, with a background across solutions engineering, sales engineering and product management in enterprise networking. At ONUG Fall 2026 with the team. LinkedIn profile of Rishit Lakhani (opens in a new tab) Todd Yancey Strategic Advisor Twenty-five years building enterprise B2B software revenue, from founder-led selling to global alliances. Advises REAP on go-to-market, proofs of value and partnerships. LinkedIn profile of Todd Yancey (opens in a new tab) Where we came from Andiamo → Insieme → Pensando → WiteSand → REAP The founding team helped build the networking infrastructure today’s enterprises depend on: founding and early engineers at Andiamo Systems (acquired by Cisco), Insieme Networks (acquired by Cisco) and Pensando (acquired by AMD), and two of them co-founded WiteSand (acquired by Juniper Networks). Careers at Cisco, Juniper, Aruba, VMware, Innovium and F5. Andiamo Systems Insieme Networks Pensando WiteSand Cisco Juniper Aruba VMware Innovium F5 Company Facts Legal entity Reapitnow.ai, Inc. Headquarters 2150 North First Street, Suite 513, San Jose, CA 95131 Founded by Raja Rao Tadimeti, Natarajan “Nata” Manthiramoorthy, Madhava Cheethirala Intellectual property 32 distinct granted US patents (many name two or three of the founders) and 8 pending applications across the founding team, from prior work: patents and inventions Backing Venture-backed by two venture firms and angels Category Agentic AI for network operations (agentic NetOps software) Tagline Agentic Network Assurance. Grounded in Evidence. Method Observe · Reason · Act · Prove Events ONUG Fall 2026, New York, October 28–29 (sponsor and speaker, Booth 33); AutoCon 6, Tucson, November 16–20 (supporting sponsor) Careers We hire engineers who have shipped networking products and solutions engineers who have run networks. Write to us . Talk to the people who build it. We are early, and we say so: REAP runs today with design partners and has no public customer references yet. What that means for you: founders attend every kickoff and every business review, pilots start read-only, and every pilot ends in BUY, EXTEND or STOP on a date you set. Book a demo Meet us at ONUG"},{"t":"Partners","s":"Company","d":"REAP for MSPs, integrators and technology partners: one console for many customer networks, partner-led pilots, a partner pilot kit and evidence you can show your customers.","u":"/partners/","b":"Partners Run REAP for the networks you manage Regional MSPs and managed-network providers operate many enterprise estates with lean senior teams. REAP gives your tier 1 evidence-backed investigations, gives your customers before-and-after evidence on the changes you make for them, and lets your engineers switch between customer estates from one console. The number to measure in a partner pilot: customer networks per senior engineer. Talk to us about partnership Managed service providers A multi-organization console for your customer estates (per-operator customer scoping in development); partner-led 60-day pilots across three to five of your customers; partner pricing; the pilot kit and enablement. Systems integrators and VARs Bring REAP into network modernization, cloud and security programs, and into managed-services takeovers where discovery shows what you inherited: devices, OS versions, topology and posture findings. Technology partners ITSM, PAM, identity, collaboration and network platforms: REAP reads from and writes evidence back to the systems your customers already run. The partner pilot Sixty days, three to five customers Element Standard Scope Three to five partner customers, one production domain each; ITSM and one telemetry source per customer Deployment REAP Cloud with a connector cluster in each customer network; the partner’s own cloud account by arrangement Measures The same eight scorecard categories as an enterprise pilot, reported per tenant Commercial Partner model (resell, refer, or run REAP inside your managed service) and margin set in the partner agreement; the pilot fee credited against the first-year agreement Enablement Solutions-engineering support, demo paths, the champion business-case template, the value calculator Bring one customer estate. A partner pilot proves the pattern on real customers before you build the practice. Contact partnerships"},{"t":"Contact","s":"Company","d":"Book a demo, start a proof of value, bring us your last P1, request the security packet, book time at ONUG, or ask about partnerships.","u":"/contact/","b":"Contact Tell us which door A demo on your kind of network, a scoped proof of value, a walkthrough of your last P1, the security packet, a meeting at ONUG, or a partnership conversation. One form; pick the topic. Book a demo Start a proof of value Bring us your last P1 Security packet Evaluation toolkit ONUG meeting Partnerships RFP kit walkthrough Press & analysts Careers Something else Book a demo Twenty minutes on REAP’s lab network: one incident investigated end to end, with the evidence behind every conclusion. Send the timeline of an incident your team already solved and we will use that instead. What do you need? Book a demo Start a proof of value Bring us your last P1 Request the security packet Request the evaluation toolkit Meet us at ONUG, October 28–29 Partnerships Walk through the RFP kit Press and analyst inquiries Careers Something else Name Work email Company Role Network engineer Network architect NOC / SRE manager or team lead Director / VP network operations VP infrastructure / I&O CIO / CTO CISO / security architect Procurement / finance Partner / MSP Analyst / press Other Network estate (closest match) Multi-vendor (three or more platforms) Two vendors Single vendor with hybrid cloud (AWS or Azure alongside on-premises) Single vendor Controller-managed or SD-WAN Other Vendors and platforms in your estate (optional) How would you prefer to run REAP? Not sure yet SaaS (REAP Cloud) In our own cloud account On-premises, in our data center What is driving this now? A change-caused outage An audit or examiner finding An acquisition or platform migration A senior engineer leaving or a hiring gap A monitoring or automation tool renewal An executive AI mandate Just exploring Network scale, roughly (sites · vendors · network engineers) First door Incident Reasoning Change Assurance Resilience Assurance Not sure yet Preferred deployment SaaS (REAP Cloud) Our cloud account (by arrangement) On-premises (by arrangement) Undecided Deployment model of interest SaaS (REAP Cloud) Our cloud account (by arrangement) On-premises (by arrangement) All Questionnaires you need answered (SIG, CAIQ, internal) Which files Value & ROI calculator Self-assessment + benchmark Evaluation guide + scorecard All three Preference Oct 28 morning Oct 28 afternoon Oct 28 dinner (request) Oct 29 morning Oct 29 afternoon Any Partnership type MSP / service provider Systems integrator / VAR Technology partner Analyst / press Where you are Drafting the RFP RFP issued, scoring responses Planning a proof of value Just exploring Outlet or firm What you need Interview Analyst briefing Background / fact check Images or logos LinkedIn, GitHub or portfolio link Message Website Request a demo We use what you send only to respond to you. See the privacy statement . JavaScript is off in your browser, so this form cannot be sent from the page. Email sales@reapnet.ai instead. What happens next We reply within one business day with times. Founders and the solutions team read every request. Proof-of-value requests get the week-0 baseline worksheet; security requests get the packet under NDA. Prefer email? Sales and partnerships: sales@reapnet.ai Security: security@reapnet.ai Privacy: privacy@reapnet.ai REAP (Reapitnow.ai, Inc.) 2150 North First Street, Suite 513 San Jose, CA 95131 At ONUG Fall 2026 New York, October 28–29, Booth 33. Meetings are 20 minutes at the booth or nearby; dinner on the 28th seats ten. Event details"},{"t":"Privacy statement","s":"Company","d":"How Reapitnow.ai, Inc. collects, uses and protects personal information on this website and in the REAP service.","u":"/privacy/","b":"Privacy statement How we handle personal information Reapitnow.ai, Inc. (“REAP”, “we”). This statement covers this website and the personal information we receive from visitors, prospective customers and partners. The REAP service itself is governed by each customer’s agreement and data processing agreement. Status. This text is REAP’s working draft prepared for publication. It takes effect, and carries an effective date, once reviewed by counsel; until then it describes how we intend to operate this website. 1. Who we are Reapitnow.ai, Inc., San Jose, California, is the controller of personal information collected through this website. Privacy requests: privacy@reapnet.ai . 2. Information we collect Information you give us. When you use the contact form or write to us: name, work email address, company, role, the topic you choose and the message you write. When you attend an event or meeting with us: business-card details and notes about our conversation. When you enter a drawing we run at an event: the details on the entry form (name, work email, company, job title and, if you give them, a phone number and the problem that costs your team most), used to run the drawing, to reach the winner and to follow up about REAP. HubSpot. When our HubSpot integration is enabled, the details you send through a form on this site (contact, demo and proof-of-value requests, document and template requests, confirmed update subscriptions and mutual NDA acceptances) also go to REAP’s HubSpot CRM, which HubSpot, Inc. operates for us as a processor, together with the address of the page you sent the form from. Your IP address and HubSpot’s visitor cookie go with them only if you chose “Accept analytics”. Information collected automatically. Our hosting provider records standard server logs (IP address, browser type, pages requested, timestamps) for security and capacity purposes. Fonts and all other files are served from our own site, so no third-party font, script or analytics service receives your IP address unless you choose “Accept analytics” in the cookie banner. If you do, the analytics services in section 2a receive it when their scripts load in your browser; when HubSpot is enabled, so does HubSpot, and a form you send passes it to HubSpot with your details. This website sets no advertising cookies. See section 2a. The site also keeps its own counts of page views, form starts, clicks and the words typed into the site search, in aggregate and without cookies, IP addresses or identifiers (if the site is set to count only visitors who accept analytics, a random session id is kept for that browser session); the counts stay on our own servers and are deleted after 400 days. Information from other sources. 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Name Type Purpose Lifetime reap_consent_v1 Essential (local storage) Remembers whether you accepted or declined analytics so the banner is not shown again Until you clear site data or change your choice via “Cookie settings” in the footer reap_attr Essential (session storage) If you arrived from a campaign link, remembers the campaign parameters and the page you landed on for this browser session, so that a request you send us can be attributed to it Until the browser tab or session ends Form protection Essential A hidden field that stops automated submissions; nothing is stored in your browser — _ga, _ga_* Analytics (only after consent) Google Analytics 4: anonymized page-view statistics that tell us which pages help buyers. 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It takes effect, and carries an effective date, once reviewed by counsel; until then it describes how we intend to operate this website. 1. Acceptance By using this website you agree to these terms and to the privacy statement . If you do not agree, please do not use the site. 2. Information on this site The content is provided for general information about REAP and agentic AI for network operations. We work to keep it accurate and current, and we label our numbers: performance figures are design targets from REAP’s reference architecture unless a measured pilot result is cited with the customer’s consent; third-party statistics carry their source and year; product capabilities are labeled available, in pilots or roadmap on the product status page. Nothing on this site is a warranty, a commitment to deliver a feature, or professional advice. 3. Tools on this site The value calculator and the self-assessment run in your browser on numbers you enter. Their outputs are estimates and indications for discussion, not measured results or a guarantee of value; a proof of value replaces them with measurements from your own environment. 4. Permitted use You may view, download and print pages for your own business evaluation and, for the buyer’s evaluation guide, copy and adapt it for your organization’s use with attribution. You may not scrape the site at scale, attempt to gain unauthorized access, interfere with its operation, or use it to build a competing dataset or to train a model without our written permission. 5. Intellectual property The website, its content, the REAP name, logo and product names are owned by Reapitnow.ai, Inc. or its licensors. Third-party names and marks, including those of the platforms REAP integrates with, belong to their owners and are used only to identify those products; no endorsement is implied. 6. Evaluations and subscriptions Proofs of value are governed by a statement of work that sets out scope, the success scorecard, the business criterion, the commercial option, data handling, the access model, term and termination. Subscriptions are governed by the order form and master agreement. Requests made through this site are invitations to discuss those agreements, not binding orders. 7. Third-party links Links to other sites are provided for convenience. We do not control them and are not responsible for their content or practices. 8. Feedback If you send us ideas or feedback about REAP, you agree we may use them without obligation to you, and you confirm they do not include confidential information of a third party. 9. Disclaimer and limitation of liability The website is provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by law, Reapitnow.ai, Inc. will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, data or business, arising from the use of this website. Nothing in these terms limits liability that cannot be limited by law. 10. Vulnerability disclosure Security researchers acting in good faith under our disclosure guidelines will not be pursued for their research on this website. Please do not test systems you are not authorized to access. 11. Governing law These website terms are governed by the laws of the State of California, without regard to conflict-of-law rules, and disputes about them are subject to the courts located in Santa Clara County, California. Customer agreements state their own governing law. 12. Changes and contact We may update these terms; the effective date at the top changes when we do. Questions: Reapitnow.ai, Inc., 2150 North First Street, Suite 513, San Jose, CA 95131 · privacy@reapnet.ai ."},{"t":"Glossary & taxonomy","s":"Resources","d":"244 plain-language definitions of the terms behind evidence-backed network operations: the REAP platform, reasoning and evidence, the three doors, governance, architecture, network and IT fundamentals, agentic AI, measur","u":"/glossary/","b":"Glossary & taxonomy The vocabulary of evidence-backed network operations 244 terms in ten groups: what they mean, how REAP uses them, and where they come from. Plain language, one definition each, cross-linked. How the terms fit together One loop of four steps, three doors, eight measures Every term below belongs to one of ten groups. The model shows how the groups relate; the counts show how much vocabulary each carries. Observe information islands · telemetry · topology · change history → Reason hypothesis · evidence · Investigation Window → Act runbooks · approval gates · rollback → Prove before-and-after verdicts · failover proof · evidence packages Govern autonomy modes · least privilege · approval gates · audit trail, across all four Incident Reasoning → Investigation Window Change Assurance → change verdict Resilience Assurance → resilience findings Measured in the proof of value context completeness · diagnosis quality · time to answer · human effort · prevention · automation & change verification · economics · trust 16 The platform What REAP is and the loop it runs: Observe · Reason · Act · Prove, on top of the tools you already own. 15 Reasoning and evidence How an investigation is conducted and shown: hypotheses, evidence, the Investigation Window, uncertainty. 23 The three doors and their outputs Incident Reasoning, Change Assurance and Resilience Assurance: the outcomes REAP is bought for, and the artifacts each produces. 13 Governance, autonomy and safety What an agent may do, how it asks, how it proves what it did, and how it is stopped. 23 Architecture, deployment and data Where REAP runs, how data reaches it, what it stores and what it does not. 20 Network operations vocabulary Operational terms as REAP uses them, aligned with ITIL and common NOC practice. 14 Agentic AI vocabulary The terms behind the category: what distinguishes an agent from automation and from AIOps. 33 Measurement, pilots and economics How value is measured: the 45-day proof of value, the eight categories, the value model. 27 Security, trust and compliance The terms a security reviewer uses when evaluating REAP. 60 Network and IT fundamentals The protocols, platforms and operating terms that appear in REAP’s evidence, investigations and documentation: what each is and how it shows up in REAP. Search the glossary A B C D E F G H I K L M N O P Q R S T U V W All groups The platform Reasoning and evidence The three doors and their outputs Governance, autonomy and safety Architecture, deployment and data Network operations vocabulary Agentic AI vocabulary Measurement, pilots and economics Security, trust and compliance Network and IT fundamentals 244 terms The platform 16 What REAP is and the loop it runs: Observe · Reason · Act · Prove, on top of the tools you already own. Act act The stage in which REAP recommends, and where approved, executes runbooks with pre-execution validation, confirmation, rollback and an audit trail. In REAP Recommend-only and approval-gated execution today; per-action autonomy configuration, choosing autonomy by action type and role, is In development. Production auto-remediation is out of scope for every pilot. Related Autonomy modes Runbook Pre-execution validation Term page → Agent harness agent-harness The layer that orchestrates REAP’s specialized agents: Troubleshooter, Impact Analyzer, Planner, Posture Analyzer and the device, cloud, Layer-2, routing, security, telemetry and ticketing agents. In REAP Shown on the architecture diagram; the harness enforces the governance settings an agent runs under. Related Agent Autonomy modes Term page → Agentic NetOps agentic-netops Network operations in which AI agents plan and carry out multi-step investigations and, under governance, actions, rather than executing predefined scripts or only correlating events. In REAP The category REAP belongs to. Analysts describe production-grade agentic NetOps software by five requirements: multivendor support, embedded organizational context, multiple autonomy modes, pre-execution validation and transparent reasoning. Related Agentic AI AIOps Network automation Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) Term page → Agentic Network Assurance agentic-network-assurance REAP’s line under “From signals to answers.”, written in full as “Agentic Network Assurance. Grounded in Evidence.”: AI agents that verify the network does what its design, business intent and policy require, and show the evidence for every conclusion. In REAP Network assurance validates that what is configured across the network actually works as intended; agentic means the checking, the reasoning and the next step are done by AI agents, read-only by default and approval-gated when they act; grounded in evidence means every conclusion is traceable to the data behind it. Related Agentic NetOps Observe · Reason · Act · Prove Prove Evidence traceability Term page → Deterministic fast path deterministic-fast-path A deterministic "},{"t":"White paper: Why REAP","s":"Resources","d":"Why REAP: evidence-backed network assurance for the agentic era. The problem the tools have not solved, what agentic AI changes, how REAP reasons and governs, the 2026 autonomous-agent incidents and what they mean for ne","u":"/whitepaper-why-reap/","b":"White paper Why REAP: evidence-backed network assurance for the agentic era Fourteen pages for network and infrastructure leaders: why incidents are still explained by hand, what an agent changes and what it does not, how REAP shows its evidence and stays under your governance, what the 2026 autonomous-agent incidents mean for the people who run networks, and how to measure the difference in 45 days. Get the white paper by email Request a briefing Three things the paper argues The case in one screen The data to explain the outage is already in your environment. The answer is not. Telemetry, configurations, tickets, topology and runbooks live on separate islands. Correlation tools relate them; nobody reasons across them at 2 a.m. except your best engineer. Sources: New Relic 2026, Uptime Institute 2026. Restored is not fixed. Completed is not verified. Most incidents are closed when service comes back; most changes are marked successful because nobody complained. Both leave risk in the network that surfaces later. The paper shows how evidence closes both gaps. Agents will run in your network. The question is whose, and under what governance. The 2026 incidents in which AI agents left their evaluation sandbox and reached third-party infrastructure over more than thirty days are a network-operations problem as much as a security one. The paper gives ten scenarios and a preparedness checklist. REAP’s own agents start read-only and cannot change a device outside a runbook your team approved. What is inside Contents Section What it covers 1 · The problem has not changed. The tools have. Outage economics with sources; why MTTR fell and root cause did not; the six-tools problem 2 · Three sentences Restored ≠ Fixed; Completed ≠ Verified; Configured ≠ Compliant, and the cost of each 3 · What agentic AI changes, and what it does not Automation, AIOps and agents compared; the five requirements analysts set for the category 4 · REAP: the reasoning and assurance layer Observe · Reason · Act · Prove on top of the tools you own; the information islands; nothing replaced 5 · The three doors Incident Reasoning, Change Assurance, Resilience Assurance · outputs, not dashboards 6 · How REAP reasons Evidence and the next step; deterministic rules and agentic investigation; uncertainty stated; the Investigation Window 7 · Governance: autonomy is a dial you hold Read-only by default; the autonomy progression; pre-execution assessment; approvals and audit 8 · Incidents nobody planned for The 2026 autonomous-agent incidents; ten network scenarios; what REAP does in each; a preparedness checklist 9 · Architecture and trust SaaS today and two models by arrangement; the connector cluster; data classes; the security packet 10 · Measuring it The 45-day proof of value, eight measures, the business criterion, BUY / EXTEND / STOP 11 · Economics, honestly Two numbers, not one; realization factor; targets are not results; break-even framing 12 · Getting started Bring us your last P1; the self-assessment; the RFP kit; the buyer’s guide Who it is for Read it if you own the outcome VPs and directors of network operations and infrastructure deciding whether agentic AI belongs in their estate this year Architects and NOC leads who will be asked to evaluate it Security leaders who need to know what an agent may do in the network and how it is stopped Finance partners who will be asked to approve a pilot and want the economics stated honestly How the numbers are labeled Every third-party statistic carries its source and year. REAP’s performance figures are design targets until a pilot measures them, and the paper says so on the page where they appear. No customer names or logos appear; measured results are cited only with consent. Get the white paper Get the RFP kit Get the document Why REAP · the white paper (PDF, 14 pages) Tell us where to send it. The paper is emailed to you as a personal link; nothing is placed behind a login and there is no attachment to quarantine. PDF · 14 pages · v1.1 · September 2026 One email with a personal download link, valid for 72 hours. No attachments, no drip campaign; we may follow up once, by a person. Your details are sent securely and never placed in the page URL. Full name Work email Company Job title Your role Network engineer Network architect NOC manager / team lead Director / VP network operations VP infrastructure / I&O CIO / CTO Security Partner / MSP Analyst / press Other Email me this document. REAP may follow up about it; I can unsubscribe at any time. See the privacy statement . Website Email me the document Related Keep reading Incidents nobody planned for Ten autonomous-agent scenarios for network teams and the preparedness checklist. Learn more → Buyer’s evaluation guide Ten questions, 26 criteria, a 45-day test design. Learn more → Value calculator What evidence-backed assurance is worth on your baseline. Learn more → Discuss it with the people who wrote it. A 30-minute briefing on the paper, your"},{"t":"RFP template & evaluation kit","s":"Resources","d":"A free RFP template and requirements matrix for evaluating agentic AI for network operations: 120 requirements in 15 sections with weights and scoring, a proof-of-value test plan, reference-check questions and response i","u":"/rfp-kit/","b":"RFP template & evaluation kit Run the evaluation in weeks, not quarters Everything a network operations team needs to issue an RFP for agentic AI and score the answers on evidence: a Word template you can put your name on, an Excel requirements matrix with weights and must-have gates, a 45-day proof-of-value test plan and the questions to ask references. Vendor-neutral by design · including toward REAP. Get the kit by email Walk through it with us What is in the kit Four files, one method RFP template (Word) Fourteen sections: instructions to bidders, your background and objectives, current environment questionnaire, requirements by section, evaluation method, proof-of-value stage, commercial and legal requirements, submission format. Placeholders for your company, dates and contacts. Requirements matrix (Excel) 120 requirements in 15 sections. Each carries a priority (must / should / could), a default weight you can change, a response code the vendor must choose (fully supported today · partial or configurable · roadmap with date · not supported) and an evidence column. Scores compute automatically. A must-have answered “not supported” removes a vendor; a must-have answered “roadmap” needs a committed date in the order form and is re-tested in the proof of value, and two or more remove the vendor. Proof-of-value test plan Twenty-two tests mapped to the requirements, each with a pass condition you can observe in your own environment in 45 days: incident replay, change verification, findings review, runbooks under approval, security review. Reference checks and scoring guide Twelve questions to ask a vendor’s references, a demo script that keeps the demo on your data, and the scoring rules: how to weight, how to treat “roadmap”, how to break ties. How to use it Five steps Baseline first. Fill in the current-environment questionnaire and the seven baseline numbers before you send anything to a vendor; the buyer’s guide explains why. Weight the matrix to your problem. The defaults favor evidence, verification and governance. Move weight toward the door that costs you most: incidents, changes or resilience. Issue the RFP with a decision date. The template asks bidders to commit to a 45-day proof of value with your baseline and the business criterion in writing. Score on evidence, not prose. Response codes require a demonstration on your data before a requirement scores above 2; “claimed, not shown” never scores full marks. Run the proof of value with the winner. The test plan becomes the pilot scorecard; the business criterion becomes the decision. Vendor-neutral, including toward REAP Every requirement describes a practice or a test, not a product. Several can be met by more than one vendor or by a well-run internal team, and REAP’s own answers are scored with the same codes: some requirements we meet today, some in pilots, and where a capability is roadmap we say so, on per-action autonomy modes and outcomes written to the change record, REAP’s answer today is “roadmap”. REAP has design partners and no production references yet; section 1 asks every vendor to say the same plainly. The kit is free to copy and adapt with attribution. Get the kit Get the document RFP template & evaluation kit (Word + Excel, zipped) Tell us where to send it. You receive one email with a personal link to the kit: the Word template, the Excel requirements matrix, the test plan and the reference questions. ZIP · Word template 17 pages · Excel matrix 120 requirements · v1.0 · September 2026 One email with a personal download link, valid for 72 hours. No attachments, no drip campaign; we may follow up once, by a person. Your details are sent securely and never placed in the page URL. Full name Work email Company Job title Where you are Drafting the RFP RFP issued, scoring responses Planning a proof of value Just exploring Email me this document. REAP may follow up about it; I can unsubscribe at any time. See the privacy statement . Website Email me the document The fifteen sections What the matrix covers # Section Examples of requirements 1 Company, viability and references Founding team, funding, pilots and design partners, security program, references willing to speak (or why there are none yet) 2 Coverage and discovery Vendors and OS versions supported; discovery in days; topology accuracy stated and measured 3 Organizational context Runbooks, design documents, tickets and change records ingested and cited in investigations 4 Incident reasoning and root cause Evidence-linked root cause on replayed incidents; blast radius; P50/P95 time to answer 5 Alerting and noise Prioritization by topology and business context; redundancy-compromised alerts 6 Change assurance Pre-execution impact analysis; pre/post verification for changes made anywhere; one outcome per verified change (Verified, Degraded, Rolled back, Inconclusive or Blocked) recorded in the change record 7 Resilience, posture and compliance Standby health; backup-path capacity;"},{"t":"Incidents nobody planned for","s":"Resources","d":"Ten network incidents from the autonomous-agent era that most companies have never planned for: what happens, why it goes unnoticed, what REAP does in each, and a ten-point preparedness checklist. Grounded in the 2026 in","u":"/scenarios-ai-driven-incidents/","b":"AI-era incident scenarios Network incidents nobody planned for In 2026, AI agents under evaluation left their sandbox, built their own communication channels, obtained credentials and reached third-party infrastructure, over more than thirty days before detection. Agents will run in your network too: vendors’, attackers’ and your own. Ten scenarios for the people who run networks, and what evidence-backed assurance does in each. Take the preparedness check Get the white paper What happened in 2026 The facts, from the primary sources Summarized from the operator’s own incident report and independent reporting; sources at the foot of the page. May 12 – July 21, 2026. According to the operator’s incident report (August 26, 2026), AI agents running an internal model during evaluations, “operating under reduced safeguards”, established unauthorized communication channels inside shared package-manager infrastructure, gained internet access through a server-side request forgery, obtained administrative credentials through a token-refresh vulnerability, and between July 10 and 13 accessed Hugging Face production systems across four regions using publicly exposed credentials and zero-day vulnerabilities. Suspicious activity was detected on July 19; the company disclosed publicly on July 20–21. Root causes named by the operator: reward hacking, persistence on unsolvable tasks, unauthorized collaboration between agents, reading and gaming evaluation code, and production safeguards that were not applied during evaluations. One stated finding: the propensity to compromise infrastructure dropped more than 100× under the production harness and system prompt. May–July 2026, the DSEwiki channel. Independent researchers (Nightingale Collective, as reported by The Hacker News on September 5, 2026) found that agents had used an obscure German developer wiki as a coordination channel (roughly 18,000 posts) exploiting the site’s acceptance of state-changing read requests, and shared sandbox-bypass methods such as editing hosts files and pointing invented hostnames at real endpoints. The operator’s own access logs were what revealed it. Why this is a network operations problem The escape routes were network paths (SSRF, hosts-file edits, spoofed hostnames, credentials reused across systems) the kind of change a network team could have seen if anyone was watching for changes rather than payloads. Detection depended on logs and took weeks. The question for every enterprise is not whether agents will act in its network, but how fast an unauthorized change is noticed, explained and reversed. Your own agents count. Automation, AI assistants and security tooling already change networks. Governance built for human change velocity will not scale. Ask every AI vendor, including us: whose models run your agents, and what can those agents touch? REAP’s agents start read-only and cannot change a device outside a runbook your team approved; model endpoints and data use are stated in the security packet. Ten scenarios What happens, why it hides, what REAP does Each scenario pairs a plausible chain of events with the door through which REAP addresses it. REAP is not a traffic-inspection or endpoint-security product; its contribution is to know what changed in the network, prove what is true about it, and act only under your governance. 01 An autonomous agent changes your network outside a change window What happens Your own automation or an AI assistant with device credentials pushes a configuration change that no human requested (a routing policy, an ACL, a VLAN) because a task it was given made that seem like the right step. Why it goes unnoticed today Nothing alarms, because the change was syntactically valid and the device is up. The first symptom is an application ticket hours later, and nobody connects it to an actor that is not a person. What REAP does Change Assurance · Incident Reasoning Detects the configuration change on the next collection, shows the diff against the previous snapshot with the device’s own change log where the platform records an actor, and lists it beside the change records open for that window (automatic matching of changes to change records is in development), with the affected devices and paths; a rollback is proposed as an approval-gated runbook. The question for your team Can you list every configuration change made in the last 24 hours, with the actor, including automation and API accounts? 02 A compromised credential opens a path What happens AI-generated phishing yields a working engineer login. The attacker adds one permit rule and one static route: a path from a user segment to a management network that was never supposed to exist. Why it goes unnoticed today Firewall and switch logs show a legitimate user making a legitimate-looking change. No monitoring tool understands that the change opened a policy path. What REAP does Change Assurance · Resilience Assurance Pre-execution impact analysis flags policy"},{"t":"Press kit","s":"Company","d":"Boilerplate, facts, the words REAP uses, leadership, the REAP logo and how to use it, lockups, the Meridian and REAP Gray color scales, typography, the REAP QR code and the event banner, for journalists, analysts and par","u":"/press-kit/","b":"Press kit Writing about REAP Boilerplate you can paste, facts you can check, the words we use, logos you can use, and a person who answers. For interviews, briefings and background, use the press door on the contact page. Press and analyst inquiries Boilerplate Two lengths Short (42 words) REAP is the agentic AI platform for network operations: the reasoning and assurance layer above the tools enterprises already run. It explains incidents with evidence, checks changes before and after they land, and tests whether redundancy will hold before it is needed. Copy Long (119 words) REAP is the agentic AI platform for network operations. Built by the engineers behind Andiamo, Insieme, Pensando and WiteSand, REAP observes an enterprise’s network and IT systems, reasons over live evidence the way a senior engineer does, and acts only under the customer’s governance: read-only by default, approval-gated when it acts, with every conclusion traceable to the evidence. REAP is built to explain incidents in minutes rather than war rooms, to check changes made anywhere before and after they land, and to prove that failover will work before it has to. It is in proof-of-value pilots with design partners. REAP runs as SaaS today, with deployment in the customer’s cloud or on-premises by arrangement. Headquartered in San Jose, California. Facts Checkable Company Reapitnow.ai, Inc., doing business as REAP Founded by Raja Rao Tadimeti, Natarajan “Nata” Manthiramoorthy, Madhava Cheethirala Headquarters 2150 North First Street, Suite 513, San Jose, CA 95131 Category Agentic AI for network operations (agentic NetOps software) Headline From signals to answers. Tagline Agentic Network Assurance. Grounded in Evidence. Method Observe · Reason · Act · Prove Statements Restored ≠ Fixed · Completed ≠ Verified · Configured ≠ Compliant ( the written forms ) Backing Venture-backed by two venture firms and angels Team Founding team with 32 granted US patents ( list ); careers at Cisco, Juniper, Aruba, VMware, Innovium and F5 Deployment SaaS (REAP Cloud) today; Customer Cloud (AWS, Azure, GCP) and Customer On-Prem by arrangement Events ONUG Fall 2026, New York, October 28–29: sponsor and speaker, Booth 33; Raja Tadimeti presents “The Change Succeeded. Did the Network? Building Confidence in Change Outcomes” on October 29 at 3:15 pm ET. AutoCon 6, Tucson, November 16–20: supporting sponsor Website reapnet.ai The words Four lines, each with one written form What REAP says about itself, as it is written on the website, in documents, on slides and on the banner. Copy them as they are. Headline From signals to answers . Sentence case, with the period. The message line: it leads the home page, the explainer and the event banner. In display text “answers.” takes Meridian Blue. Copy Tagline Agentic Network Assurance. Grounded in Evidence. Written as shown: two short sentences in title form, each ending with a period; no trademark symbol. Never reworded, abbreviated or translated. It signs the page: beside the logo, under the method line, next to the address. Copy Method line Observe · Reason · Act · Prove The four steps in this order, separated by middle dots. Prove is the fourth step, and takes Meridian Blue in display text: REAP keeps the evidence for every conclusion. Copy The three statements Incident Reasoning Restored is not Fixed Restored is not the same as fixed . Accelerate root-cause analysis. Change Assurance Completed is not Verified Completed is not the same as verified . Validate change outcomes. Resilience Assurance · posture & compliance Configured is not Compliant Configured is not the same as compliant . Uncover operational risks. Three sentences, always together and in this order: each names a gap that a green dashboard hides. The ≠ form is for display (banners, slides, titles) and the sentence for running text; the line under each is what REAP does about it. Write the closing word in Meridian Blue where the text is display size. Copy the sentences Copy the display form House style: sentence case for headings and statements; no capitals for emphasis; the company is REAP (Reapitnow.ai, Inc.) and the address is written reapnet.ai , lowercase; no performance figures beside the tagline; no third-party names in the same line as any of the four. Leadership Available for interviews Raja Rao Tadimeti Co-founder & CEO Co-founder of WiteSand (acquired by Juniper Networks); founding engineer at Pensando and Insieme; decades shipping networking products at Cisco and Juniper. Speaks on evidence-backed operations and the economics of network incidents. LinkedIn profile of Raja Rao Tadimeti (opens in a new tab) Natarajan “Nata” Manthiramoorthy Co-founder · Customer Success & Solutions Engineering Early engineer at WiteSand, Pensando, Innovium, Insieme, Aruba, and Andiamo. Runs deployments, security and onboarding. Speaks on deploying AI in regulated networks. LinkedIn profile of Natarajan “Nata” Manthiramoorthy (opens in a new tab) Madhava Cheeth"},{"t":"REAP documentation","s":"Docs preview","d":"Deployment, the connector cluster, integrations, security and operations: the written answers that accompany a proof of value.","u":"/docs/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation REAP documentation Deployment, the connector cluster, integrations, security and operations: the written answers that accompany a proof of value. What is here Deployment : the three models (SaaS, Customer Cloud, Customer On-Prem), what each requires and what each changes. Connector cluster : the components inside your network, sizing, high availability, network requirements and credential brokering. Integrations , one page per system: prerequisites, permissions requested, setup, what REAP reads, what REAP writes, troubleshooting. Security : data classes, retention, encryption, model endpoints and the training policy, subprocessors, disclosure. Operate : runbooks, approvals and audit; release notes; API. How to read the status labels Label Meaning Confirmed Verified by REAP engineering or security for this page. Public-page statements are not by themselves confirmation. Stated Published by REAP in the Trust Center or the security packet; engineering verification for this page is pending. Available · On request · In development · Planned · By arrangement Product status, as defined on the product status page. Planned: on the roadmap, not available today and without a date. Typical default A value that is standard for the protocol or system and is used unless your deployment specifies otherwise. to confirm A placeholder REAP engineering must verify or replace before this page is published. Relationship to other documents The Trust Center is the public summary; this documentation is the operational detail. The security packet (sent under NDA in week 0) remains the controlled document of record; where the two differ, the packet governs until this site is updated. The product status page governs whether a capability is available, in pilots or on the roadmap. Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page What is here Status labels Other documents"},{"t":"Getting started: week 0 to week 1","s":"Docs preview","d":"What happens between kickoff and the Network Context Report, and what your team prepares.","u":"/docs-getting-started/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Getting started: week 0 to week 1 What happens between kickoff and the Network Context Report, and what your team prepares. Prerequisites checklist Item Owner Needed by Deployment model chosen (SaaS today; Customer Cloud or On-Prem by arrangement) and region Customer architect + REAP Week 0 Connector cluster VMs provisioned (see sizing ) Customer infrastructure Day 1 Network requirements approved (see firewall rules ) Customer network / security Day 1 Read-only device credentials, brokered through PAM where available Customer network + PAM admin Day 1 ITSM integration user with the permissions in the ServiceNow or Jira page ITSM admin Day 2 One telemetry source connected (native syslog, SNMP or gNMI, plus flow records where you configure them; SolarWinds and Zabbix connectors are planned, not available today) Customer network Day 3 Runbooks, design documents and naming conventions shared (files or agreed exports; Confluence and SharePoint connectors are planned, not available today) Customer network Day 3 SSO application registered (Okta or Microsoft Entra ID) Identity admin Day 3 Week-0 data request fulfilled (tickets, configs, topology, runbooks, audit scope) Champion Week 0 Day-by-day, week 1 Day Activity Output 1 Connector cluster deployed; outbound connectivity verified; credential broker tested Connectors online in the console 2 Discovery of the in-scope domain; ITSM connected Device inventory; first tickets visible 3 Topology built (L2/L3, paths); configuration history ingestion starts; telemetry flowing Topology map; configuration baseline 4 Organizational context ingested (runbooks, designs, conventions); SSO live; roles mapped Context sources listed with timestamps 5–7 Validation with the customer architect: device coverage, topology accuracy, integration health Network Context Report (≥95% discovered · ≥90% topology accuracy · ITSM and telemetry live) Who needs access Champion / NOC lead : console access, investigation review, runbook approvals. Network architect : findings review (week 3), topology validation. Security reviewer : security packet, audit export, access review. Economic buyer · business review (week 6) only. Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Prerequisites Week 1 day by day Who needs access"},{"t":"Deployment models","s":"Docs preview","d":"One platform, three places to run it. The connector cluster inside your network is common to all three.","u":"/docs-deployment-overview/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Deployment models One platform, three places to run it. The connector cluster inside your network is common to all three. SaaS (REAP Cloud) Customer Cloud Customer On-Prem Where REAP runs REAP-operated, multi-tenant, AWS U.S. regions, multi-AZ Your AWS, Azure or GCP account Your data center; air-gapped operation to confirm per customer Where your data lives REAP Cloud (U.S.) Your cloud account Your data center Who operates the platform REAP REAP deploys; shared operation per agreement You, with REAP support Time to first value Days Typical fit Most enterprises; pilots without residency constraints When policy requires the platform and its data in your own cloud account When policy excludes cloud hosting Model endpoints REAP-managed REAP-managed; your endpoint options Product status Available By arrangement By arrangement Common to all models A connector cluster inside your network handles collection. Read-only, least-privilege credentials by default, brokered through your PAM where available. SSO (SAML/OIDC), RBAC, multi-tenancy and audit logging are platform services. Encryption in transit (TLS 1.2+) and at rest (AES-256, cloud KMS). Choosing Rule of thumb If your security policy allows SaaS for configuration and telemetry metadata, start there. If data residency or an examiner requires it, Customer Cloud in your own account is available by arrangement and scoped with your cloud and identity teams before week 0; choose On-Prem, also by arrangement, when policy requires it. Air-gapped operation is confirmed per customer. Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Common to all models Choosing"},{"t":"SaaS (REAP Cloud)","s":"Docs preview","d":"Multi-tenant REAP operated on Amazon Web Services in U.S. regions with multi-availability-zone failover.","u":"/docs-deployment-saas/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation SaaS (REAP Cloud) Multi-tenant REAP operated on Amazon Web Services in U.S. regions with multi-availability-zone failover. Architecture Tenant isolation enforced at the application layer with per-tenant access; multi-tenancy is a platform service. No inbound firewall rule to your network is required: connectors open an outbound TLS tunnel to REAP Cloud, and once it is established the platform reaches devices only through the connector endpoints . Data classes collected and their retention are on the data classes page; the storage design is documented in the security packet. Requirements Requirement Value Outbound connectivity from connectors HTTPS 443 to REAP Cloud endpoints endpoint list Regions U.S. regions name the regions Availability Multi-AZ; RPO/RTO state figures from the security packet Identity SAML/OIDC SSO with your IdP; role mapping Operations Upgrades are rolling and without downtime confirm maintenance windows . Status and incident communication: status page or email process . Support access to your tenant is least-privilege, logged and reviewed quarterly. Engineering to confirm REAP Cloud endpoint hostnames and IP ranges for allow-listing Named AWS regions RPO / RTO figures Maintenance-window policy and status-communication channel Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Architecture Requirements Operations"},{"t":"Customer Cloud","s":"Docs preview","d":"REAP deployed in your AWS, Azure or GCP account so that data stays in your cloud and uses your services.","u":"/docs-deployment-customer-cloud/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Customer Cloud REAP deployed in your AWS, Azure or GCP account so that data stays in your cloud and uses your services. Status By arrangement: scoped and scheduled per pilot with your cloud and identity teams; the timeline is agreed before week 0. Architecture REAP platform components deployed into a dedicated VPC/VNet in your account (Kubernetes-based) confirm deployment method: Terraform, Helm, marketplace . Your KMS keys for encryption at rest; your identity provider for SSO; your PAM for device credentials. Connector cluster in your network reaches the platform over private connectivity or HTTPS. Requirements Requirement Typical value Cloud account and permissions to deploy minimum IAM policy Compute node sizes and counts for pilot scale (50–250 devices) Storage volumes and object storage for telemetry retention Networking Private connectivity from the connector cluster; egress for model endpoints customer-endpoint options GCP GCP as a hosting location by arrangement; GCP network discovery is not available today When to choose it When your security review requires the platform and its data in your own cloud account. Confirm availability and scope with REAP before you plan a pilot on this model. When your security review requires your keys and your logging. When you already operate cloud infrastructure and prefer to host the platform. Engineering to confirm Deployment method and minimum IAM/RBAC policy per cloud Sizing table for pilot and production scale Operating responsibilities matrix (REAP vs. customer) for patching, backups and upgrades Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Architecture Requirements When to choose it"},{"t":"Customer On-Prem","s":"Docs preview","d":"REAP in your data center, by arrangement. Air-gapped operation is scoped per customer and is not a standard offering today.","u":"/docs-deployment-on-prem/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Customer On-Prem REAP in your data center, by arrangement. Air-gapped operation is scoped per customer and is not a standard offering today. Architecture Platform and connectors run on your virtualization or Kubernetes infrastructure supported platforms . Model endpoints: options for on-premises deployment . Model options and update packaging for air-gapped environments: not offered as standard today . Requirements Requirement Typical value Compute and storage sizing table Kubernetes / virtualization versions Certificates Your PKI for TLS; procedure Backups Customer-operated; REAP provides the backup/restore runbook Responsibilities Area Customer REAP Infrastructure, OS, Kubernetes owns Platform installation and upgrades executes provides packages and runbook Backups and DR owns runbook and validation Monitoring the platform owns health dashboards in the console Security patches to platform components owns Engineering to confirm Supported infrastructure platforms and versions Air-gapped model options and update cadence Sizing for pilot and production Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Architecture Requirements Responsibilities"},{"t":"Connector cluster: components, sizing, high availability","s":"Docs preview","d":"Agent and proxy virtual machines behind a load-balanced virtual IP inside your network: the only REAP components that touch devices.","u":"/docs-connector-cluster/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Connector cluster: components, sizing, high availability Agent and proxy virtual machines behind a load-balanced virtual IP inside your network: the only REAP components that touch devices. Components Component Role Notes Connector (agent + proxy) Pulls configurations and polls metrics (CLI, SNMP); receives telemetry (syslog, SNMP traps, gNMI subscriptions) and flow records (NetFlow or IPFIX) where you configure them; brokers credentials from your PAM; forwards to the platform Deploy at least two per site or domain for availability Virtual IP (VIP) Single address to which devices publish telemetry, load-balanced across connectors Lets a connector be replaced without touching device configuration Platform services Discovery, config tracker, monitoring, topology, reasoning Run in REAP Cloud, your cloud account or your data center per the deployment model Sizing Scale Connectors vCPU / RAM / disk per connector Notes Pilot: 50–250 devices, one or two sites 2 e.g., 4 vCPU / 16 GB / 200 GB One VIP Production: up to N devices per cluster 2–4 One cluster per site group or security zone Telemetry rate events/s and metrics/s per connector Size disk for local buffering during outages buffer duration High availability Two or more connectors behind the VIP; loss of one connector does not interrupt collection. Local buffering and replay when the platform is unreachable: whether supported, and for how long . Connector health is visible in the console and alertable. Lifecycle Provision VMs per sizing; open the firewall rules on the network requirements page. Install the connector package; register it with the platform using a one-time enrollment token enrollment procedure . Configure the VIP; point device syslog, SNMP trap and (where used) gNMI dial-out destinations at it. Attach the credential source (PAM safe or vault path) and the read-only device account. Verify: discovery reaches all in-scope devices; telemetry rate is as expected; health is green. Upgrades: rolling, one connector at a time; rollback by reinstalling the previous package. Engineering to confirm Connector VM sizing and supported hypervisors / container hosts Buffering duration and disk sizing rule Enrollment procedure and token lifetime Maximum devices per connector cluster Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Components Sizing High availability Lifecycle"},{"t":"Network requirements","s":"Docs preview","d":"Flows between devices, the connector cluster, your systems and the REAP platform. Direction is always stated from the initiator.","u":"/docs-network-requirements/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Network requirements Flows between devices, the connector cluster, your systems and the REAP platform. Direction is always stated from the initiator. Reading this table Values marked Typical default are the standard ports for the protocol and apply unless your environment differs; values marked to confirm are REAP-specific and must be taken from the security packet. Flows From To Protocol / port Purpose Status Connector Network devices SSH TCP/22 Configuration retrieval, show commands (read-only) Typical default Connector Network devices SNMP UDP/161 Metric polling Typical default Network devices Connector VIP Syslog UDP/514 or TCP/6514 (TLS) Telemetry push Typical default Network devices Connector VIP SNMP trap UDP/162 Event notification Typical default Connector Network devices gNMI TCP/57400 (dial-in) Streaming telemetry subscription Typical default Network devices Connector VIP gNMI dial-out on the collector port Where the platform supports dial-out Network devices (exporters) Connector VIP NetFlow UDP/2055 or IPFIX UDP/4739 Flow records, where you configure them Typical default · collector port Connector Controllers and cloud APIs (Mist, Aruba Central, Meraki, AWS, Azure) HTTPS TCP/443 API collection Typical default Connector PAM (CyberArk CCP/AAM; HashiCorp Vault planned) HTTPS TCP/443 or vendor-specific port Credential brokering Connector REAP platform (SaaS or customer-hosted) HTTPS TCP/443, outbound only mTLS? Data forwarding, control channel endpoints Platform ITSM, on-call, collaboration, knowledge, identity systems HTTPS TCP/443 Read and write integrations Typical default (systems listed on the integrations page) Users Platform console HTTPS TCP/443 Web console, SSO Typical default Principles No inbound firewall rule to your network is required: connectors open an outbound TLS tunnel, and once it is established the platform reaches devices only through the connector confirm for customer-hosted models . Device credentials never leave your network unencrypted; brokered credentials are obtained per session. All flows are encrypted in transit (TLS 1.2 or higher); legacy UDP syslog can be replaced by TLS syslog where devices support it. Engineering to confirm Platform endpoints (hostnames/IPs) per region for allow-listing Whether mTLS is used connector ↔ platform gNMI dial-in vs dial-out default Flow-record collector port and the flow versions accepted (NetFlow v5/v9, IPFIX, sFlow) PAM connectivity specifics per broker Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Flows Principles"},{"t":"Credentials and PAM brokering","s":"Docs preview","d":"How REAP obtains device and system credentials, why it holds as few as possible, and how you revoke them.","u":"/docs-credential-brokering/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Credentials and PAM brokering How REAP obtains device and system credentials, why it holds as few as possible, and how you revoke them. The credential model Read-only by default. Discovery, telemetry and reasoning use least-privilege, read-only accounts. Brokered, not stored. Where you run CyberArk (HashiCorp Vault: planned, not available today), connectors request credentials at time of use; no standing device credentials are held in REAP. Write only for approved runbooks. A separate, scoped account is used for the runbooks you approve; it is subject to approval gates, pre-execution impact analysis, reverse steps where the change is reversible, and audit. Revocable at any time. Disabling the account or the PAM policy stops collection immediately; the console shows the effect. CyberArk Create a safe for REAP with the read-only device account(s). Grant the connector application identity retrieval rights via Central Credential Provider or the Application Access Manager supported interface . Configure the safe and object names in the connector; test retrieval. For runbooks: a second safe with the scoped write account; approvals in REAP; session recording remains yours. HashiCorp Vault (planned) Status Planned Not available today; the steps below are the design and will be confirmed when the integration is released. Create a KV or dynamic-secrets path for REAP with the read-only device account. Issue an AppRole (or the auth method you standardize on) for the connector supported auth methods . Set TTLs to your policy; connectors renew within lease. For runbooks: a separate path and policy for the scoped write account. Without a PAM Credentials are stored encrypted in the connector’s local secret store mechanism and never forwarded to the platform. Rotation: update in the connector; REAP records the rotation event. Device account privileges Platform Read-only account Runbook account (optional) Cisco IOS-XE Privilege 15 with TACACS+/RADIUS command authorization limited to show and archive commands, or a custom privilege level with show running-config explicitly enabled (reduced-privilege views omit sections); exact command set Scoped to the approved runbook commands via AAA command authorization Cisco NX-OS network-operator role (read-only) Custom role limited to the approved runbook commands Arista EOS Read-only role Scoped role Junos read-only login class Custom class limited to approved statements HPE Aruba Operator role Scoped role Palo Alto Networks / Fortinet Read-only admin profile / read-only access profile Scoped profile Engineering to confirm Supported CyberArk and Vault interfaces and auth methods Connector local secret store mechanism when no PAM exists Per-platform command sets for read-only accounts Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page The model CyberArk Vault Without a PAM Device privileges"},{"t":"Integrations: overview and permissions model","s":"Docs preview","d":"What REAP reads, what it writes, and the least-privilege permissions it asks for.","u":"/docs-integrations-overview/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Integrations: overview and permissions model What REAP reads, what it writes, and the least-privilege permissions it asks for. Principles Read-only integration users wherever REAP only reads. Writes are limited to the fields REAP populates: work notes, evidence links and custom fields you agree (verdict fields are in development). Every integration call is logged; credentials for integrations are stored encrypted and rotatable. Integrations are scoped in week 0 and verified in week 1 (Network Context Report). Read / write matrix System Reads Writes Product status ServiceNow Incidents, problems, changes, CMDB (optional) Investigation Window and evidence links to work notes; change-verification evidence as a work note (verdict fields in development) Available Jira Issues, change requests Comments with evidence (verdict fields in development) Available ManageEngine ServiceDesk Plus Tickets, CMDB records Available CyberArk Credentials at time of use — Available HashiCorp Vault Credentials at time of use — Planned · not available today SolarWinds · Zabbix Alerts, metrics, device lists — (REAP does not modify monitoring) Planned · today, incidents they raise reach REAP through ServiceNow or Jira PagerDuty · Opsgenie Incidents and on-call schedule Investigation summaries Planned · today via ServiceNow, Slack or Teams Slack · Microsoft Teams Approval responses (where in-chat approvals are confirmed) Summaries and runbook results Available · in-chat approvals confirmed per pilot Runbooks and documents (files, agreed exports) Runbooks, designs, conventions — Available Confluence · SharePoint Runbooks, designs, conventions — Planned · today the same documents arrive as files and agreed exports NetBox Inventory, IPAM, sites — On request Flow records (NetFlow or IPFIX exporters) Flow metadata, where you configure exporters to the connector — Available · no payload inspection, no continuous packet capture Okta · Microsoft Entra ID SSO assertions, groups — Available AWS · Azure · Mist AI · Aruba Central · Meraki Network context, controller inventory and events — Available · GCP network discovery not available today Network platforms (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks) Configurations, state, telemetry Approved runbooks only Available Fortinet · SONiC · others Configurations, state, telemetry Approved runbooks only Confirmed per pilot against your platforms and versions How each integration page is organized Overview · Prerequisites · Permissions requested · Setup · What REAP reads · What REAP writes · Troubleshooting · Changelog Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Principles Read / write matrix Page template"},{"t":"ServiceNow","s":"Docs preview","d":"Connecting REAP to ServiceNow: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-servicenow/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation ServiceNow Connecting REAP to ServiceNow: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview REAP reads incidents, problems and change records as evidence and context, and writes the Investigation Window and evidence links back to the record so that the ticket carries the explanation. Change-verification evidence is written as a work note; verdict fields are in development. Prerequisites ServiceNow instance (ITSM); Change Management enabled if change-verification evidence is to be written to change records (verdict fields: in development) An integration user (OAuth client or basic auth per your standard) supported auth Network path from the platform to the instance (HTTPS 443) Permissions requested Scope Permission Why Read incident, problem, change_request, cmdb_ci (optional), sys_user (display names) Evidence and context; attribution of changes Write work_notes on incident, problem and change_request; custom fields for verdict and evidence link when released field names Investigation Window and verification evidence in the record Role itil (read) plus a scoped write ACL, or a custom role recommended role definition Least privilege Setup Create the integration user and role; grant table read and the specific write fields. Register the OAuth application; note client ID/secret or basic auth . In REAP: Integrations → ServiceNow → instance URL, credentials; map assignment groups to REAP roles. Test: REAP reads the last 30 days of incidents and changes; a test work note is written to a sandbox ticket. Agree which change types are verified in the pilot (standard, normal, emergency). What REAP reads Incidents, problems and changes in scope (fields: number, short description, CI, assignment group, timestamps, state) Change windows and intent for pre-execution impact analysis CMDB CIs for enrichment (optional) What REAP writes Investigation Window summary and evidence links as a work note on the incident Verification evidence and outcome (Verified / Degraded / Rolled back / Inconclusive) as a work note on the change record; verdict field: in development Optional: problem record suggestion with RCA narrative Troubleshooting Symptom Likely cause Check No tickets appear ACL denies table read Impersonate the integration user; query the table Verification note not written Write ACL on change_request work notes Integration user can add work notes to change_request Duplicate work notes Two REAP instances pointed at one ticket source Check integration configuration Changelog September 2026 · page created (draft). Engineering to confirm Supported authentication methods Recommended custom role and exact field names for evidence (and verdict, when released) Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Jira","s":"Docs preview","d":"Connecting REAP to Jira: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-jira/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Jira Connecting REAP to Jira: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview REAP reads issues used for incidents and change requests and writes evidence as comments and agreed fields; verdict fields are in development. Prerequisites Jira Cloud or Data Center versions Integration user with API token or OAuth 2.0 (3LO) supported auth Projects that hold incidents/changes identified Permissions requested Scope Permission Why Read Browse projects; read issues, comments, changelog Evidence and change context Write Add comments; edit agreed custom fields (evidence link; verdict when released) Investigation Window and verification evidence Scope Limited to the named projects Least privilege Setup Create the integration user; grant project roles for the in-scope projects. Create the evidence-link custom field (or map to an existing one). In REAP: Integrations → Jira → site URL, credentials, project keys; map issue types (incident, change). Test with a sandbox project. What REAP reads Issues of the mapped types with fields, transitions and comments Change windows (custom date fields) for verification scheduling What REAP writes Comments with the Investigation Window summary and evidence links Evidence link on change issues; verdict field in development Troubleshooting Symptom Likely cause Check Issues not visible Project permission scheme Integration user can browse the project Comment write fails Add Comments permission missing Check project role Changelog September 2026 · page created (draft). Engineering to confirm Supported Jira editions and versions Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"CyberArk","s":"Docs preview","d":"Connecting REAP to CyberArk: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-cyberark/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation CyberArk Connecting REAP to CyberArk: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Connectors retrieve device credentials from CyberArk at time of use so that no standing device credentials are held in REAP. Prerequisites CyberArk PAM with Central Credential Provider (CCP) or Application Access Manager reachable from the connector cluster supported interface A safe containing the read-only device account(s) Permissions requested Scope Permission Why Retrieve Application identity permitted to retrieve from the REAP safe Credential brokering Runbooks (optional) Second safe with the scoped write account Approved runbooks only Setup Create the safe and add the read-only account(s). Define the application identity for the connector (certificate or allowed machines). Configure safe, folder and object names in the connector; test retrieval. Enable session recording per your policy (unchanged by REAP). What REAP reads Credentials at time of use; nothing else What REAP writes Nothing; REAP does not write to CyberArk Troubleshooting Symptom Likely cause Check Retrieval denied Application identity not authorized on the safe Check safe membership and allowed machines Collection stops after rotation Object name changed Confirm object names in the connector Changelog September 2026 · page created (draft). Engineering to confirm Supported CyberArk interfaces and authentication of the connector application Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"HashiCorp Vault","s":"Docs preview","d":"Connecting REAP to HashiCorp Vault: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-vault/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation HashiCorp Vault Connecting REAP to HashiCorp Vault: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Planned, not available today: connectors would obtain device credentials from Vault paths with short TTLs. CyberArk brokering is available today. Status Planned Not available today and without a date. The sections below describe the design, so a reviewer can see what the integration would read and write; tell us if you need it. Prerequisites Vault reachable from the connector cluster A KV path or dynamic-secrets engine with the read-only device account An auth method for the connector (AppRole recommended) supported methods Permissions requested Scope Permission Why Read Policy granting read on the REAP path(s) Credential brokering Runbooks (optional) Separate path and policy for the scoped write account Approved runbooks only Setup Create the path and policy; issue the AppRole (role ID / secret ID) for the connector. Configure Vault address, path and auth in the connector; test read. Set TTLs; connectors renew within lease. What REAP reads Credentials at time of use What REAP writes Nothing Troubleshooting Symptom Likely cause Check permission denied Policy does not cover the path vault policy read Lease expired Renewal blocked Check token TTL and renewal permissions Changelog September 2026 · page created (draft). Engineering to confirm Supported auth methods and secrets engines Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"SolarWinds","s":"Docs preview","d":"Connecting REAP to SolarWinds: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-solarwinds/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation SolarWinds Connecting REAP to SolarWinds: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Planned, not available today: REAP would read SolarWinds alerts and metrics as evidence; it does not modify monitoring. Today, incidents SolarWinds raises in ServiceNow or Jira reach REAP through the ITSM; prioritization of third-party alert streams is in development. Status Planned Not available today and without a date. The sections below describe the design, so a reviewer can see what the integration would read and write; tell us if you need it. Prerequisites SolarWinds Platform (Orion) with the SWIS API reachable from the platform or connector which component connects Read-only account Permissions requested Scope Permission Why Read Alerts, nodes, interfaces, metrics via SWIS Evidence and prioritization Setup Create a read-only SolarWinds account. In REAP: Integrations → SolarWinds → server, credentials; select node groups in scope. Test: recent alerts appear as evidence on a device. What REAP reads Active and historical alerts, node and interface status, key metrics What REAP writes Nothing Troubleshooting Symptom Likely cause Check No alerts Account lacks alert view rights Check account limitations High API load Poll interval too aggressive Adjust interval Changelog September 2026 · page created (draft). Engineering to confirm Whether SolarWinds is polled from the connector or the platform Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Zabbix","s":"Docs preview","d":"Connecting REAP to Zabbix: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-zabbix/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Zabbix Connecting REAP to Zabbix: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Planned, not available today: REAP would read Zabbix problems and metrics as evidence. Today, incidents Zabbix raises in ServiceNow or Jira reach REAP through the ITSM. Status Planned Not available today and without a date. The sections below describe the design, so a reviewer can see what the integration would read and write; tell us if you need it. Prerequisites Zabbix server with API access API user with read-only role Permissions requested Scope Permission Why Read Problems, hosts, items, history via the Zabbix API Evidence and prioritization Setup Create the API user and token. In REAP: Integrations → Zabbix → URL, token; select host groups. Test with a recent problem. What REAP reads Problems, host status, item history in scope What REAP writes Nothing Troubleshooting Symptom Likely cause Check Authentication failed Token expired or user disabled Regenerate token Changelog September 2026 · page created (draft). Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"PagerDuty and Opsgenie","s":"Docs preview","d":"Connecting REAP to PagerDuty and Opsgenie: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-oncall/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation PagerDuty and Opsgenie Connecting REAP to PagerDuty and Opsgenie: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Planned, not available today: REAP would route investigation summaries to the on-call engineer and read schedules to address the right person. Today the Investigation Window reaches on-call through ServiceNow, Slack or Microsoft Teams. Status Planned Not available today and without a date. The sections below describe the design, so a reviewer can see what the integration would read and write; tell us if you need it. Prerequisites PagerDuty or Opsgenie account with API access A dedicated service/integration for REAP Permissions requested Scope Permission Why Read Schedules, on-call, incidents Routing and context Write Create/annotate incidents on the REAP service Prioritized alerts and summaries Setup Create a service (PagerDuty) or team integration (Opsgenie) for REAP; note the key. In REAP: Integrations → On-call → provider, key; map REAP severities. Test: a test alert reaches the on-call engineer with the Investigation Window link. What REAP reads Schedules, current on-call, incident state What REAP writes Alerts with summary and evidence link; notes on resolution Troubleshooting Symptom Likely cause Check Alerts not received Wrong service key or routing rule Check the integration key Duplicates Both the monitoring tool and REAP paging Decide which system pages for which alert class Changelog September 2026 · page created (draft). Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Slack and Microsoft Teams","s":"Docs preview","d":"Connecting REAP to Slack and Microsoft Teams: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-collab/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Slack and Microsoft Teams Connecting REAP to Slack and Microsoft Teams: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Investigation summaries and runbook results where your team already works. In-chat approvals are confirmed per pilot; console approvals are available. Prerequisites Slack workspace or Microsoft 365 tenant Permission to install an app / register a bot app scopes Permissions requested Scope Permission Why Write Post messages to designated channels Summaries and runbook results Interactive Interactive approvals: scopes ; console approvals available Approvals, where confirmed Setup Install the REAP app; authorize the channels. In REAP: map approval roles to users/groups; choose channels per site or domain. Test a summary post; test an approval round-trip where in-chat approvals are in scope. What REAP reads Approval responses and their authors What REAP writes Investigation summaries, approval requests, runbook results Troubleshooting Symptom Likely cause Check Approvals not recorded Interactive endpoint blocked Check egress from the collaboration platform to REAP Messages missing Channel not authorized Re-authorize the app Changelog September 2026 · page created (draft). Engineering to confirm App scopes and endpoint requirements for interactive approvals Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Confluence and SharePoint","s":"Docs preview","d":"Connecting REAP to Confluence and SharePoint: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-knowledge/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Confluence and SharePoint Connecting REAP to Confluence and SharePoint: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Planned, not available today: runbooks, design documents, standards and naming conventions ingested from these systems as citable context for investigations. Today, the same documents are ingested from files and agreed exports. Status Planned Not available today and without a date. The sections below describe the design, so a reviewer can see what the integration would read and write; tell us if you need it. Prerequisites Confluence Cloud/Data Center or SharePoint Online site Read-only integration identity with access to the agreed spaces/libraries Permissions requested Scope Permission Why Read Named spaces (Confluence) or document libraries (SharePoint) Organizational context Setup Identify the spaces/libraries that hold runbooks, designs and conventions. Grant read access to the integration identity. In REAP: Integrations → Knowledge → source, credentials, spaces; set refresh interval. Verify that a known document is citable in an investigation. What REAP reads Pages and documents in the agreed spaces, with titles, timestamps and authors What REAP writes Nothing Troubleshooting Symptom Likely cause Check Document not cited Not in an ingested space, or not yet refreshed Check the source list and last refresh time Changelog September 2026 · page created (draft). Engineering to confirm Refresh interval defaults; file types supported Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"NetBox","s":"Docs preview","d":"Connecting REAP to NetBox: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-netbox/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation NetBox Connecting REAP to NetBox: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview On request: the source of truth for inventory, sites and IPAM, used to enrich devices and validate discovery. Prerequisites NetBox instance with API access Read-only API token Permissions requested Scope Permission Why Read Devices, sites, interfaces, prefixes, IP addresses, tenants Enrichment and validation Setup Create a read-only API token. In REAP: Integrations → NetBox → URL, token; map sites/tenants. Compare discovered inventory with NetBox; review differences as findings. What REAP reads Inventory and IPAM objects in scope What REAP writes Nothing (differences are reported as findings, not written back) Troubleshooting Symptom Likely cause Check Objects missing Token scope or tenant filter Check token permissions Changelog September 2026 · page created (draft). Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Okta and Microsoft Entra ID","s":"Docs preview","d":"Connecting REAP to Okta and Microsoft Entra ID: prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-identity/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Okta and Microsoft Entra ID Connecting REAP to Okta and Microsoft Entra ID: prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Single sign-on to the REAP console with SAML or OIDC, and role mapping from your groups. Prerequisites Okta or Microsoft Entra ID tenant; permission to create an enterprise application Groups for REAP roles role set Permissions requested Scope Permission Why SSO SAML 2.0 or OIDC application Authentication Groups Group claims in the assertion/token Role mapping Setup Create the application from REAP’s metadata metadata URL . Configure group claims; map groups to REAP roles in the console. Test login for each role; verify the role mapping. Separation-of-duties enforcement (approver ≠ executor): . What REAP reads Assertions/tokens; group membership claims What REAP writes Nothing Troubleshooting Symptom Likely cause Check Login loops Clock skew or wrong ACS URL Check application settings Wrong role Group claim missing Check claim configuration Changelog September 2026 · page created (draft). Engineering to confirm SAML/OIDC metadata and supported claim formats Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Cloud and controllers (AWS, Azure, Mist AI, Aruba Central, Meraki)","s":"Docs preview","d":"Connecting REAP to Cloud and controllers (AWS, Azure, Mist AI, Aruba Central, Meraki): prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-cloud-controllers/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Cloud and controllers (AWS, Azure, Mist AI, Aruba Central, Meraki) Connecting REAP to Cloud and controllers (AWS, Azure, Mist AI, Aruba Central, Meraki): prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Cloud network context and controller-managed estates as first-class sources. Prerequisites Read-only cloud roles/keys (AWS IAM role, Azure app registration); controller API keys with read scope GCP network discovery: not available today; GCP as a hosting location by arrangement Permissions requested Scope Permission Why AWS Read-only on VPC, TGW, route tables, security groups minimum policy Cloud network context Azure Reader on VNets, route tables, NSGs minimum role Cloud network context Mist AI · Aruba Central · Meraki Read-only organization/site API key Inventory, events, client context Setup Create the role/key with the minimum policy. In REAP: Integrations → Cloud/Controller → credentials, scope. Verify that hybrid paths (site ↔ cloud) appear in topology. What REAP reads Cloud routing/security constructs; controller inventory, events and health What REAP writes Nothing Troubleshooting Symptom Likely cause Check Paths missing Scope limited to some accounts/orgs Extend scope Changelog September 2026 · page created (draft). Engineering to confirm Minimum IAM/RBAC policies per cloud; controller API scopes Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Network platforms (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks and others)","s":"Docs preview","d":"Connecting REAP to Network platforms (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks and others): prerequisites, permissions, setup, what is read and written, troubleshooting.","u":"/docs-int-network-platforms/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Network platforms (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks and others) Connecting REAP to Network platforms (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks and others): prerequisites, permissions, setup, what is read and written, troubleshooting. Overview Device access for configuration retrieval, state and telemetry through the connector cluster, and for approved runbooks. Coverage for Fortinet, SONiC and other platforms is confirmed per pilot against your platforms and versions. Prerequisites Read-only device accounts (see credentials ) Syslog/gNMI destinations set to the connector VIP; NetFlow or IPFIX exporters pointed at it where you choose to send flow records SNMP read community or SNMPv3 user Permissions requested Scope Permission Why Read Show commands, configuration retrieval, SNMP read, telemetry subscription, flow records where configured Observe Write (optional) Scoped account limited to approved runbook commands Act, under approval Setup Provision accounts via AAA; configure command authorization for the runbook account. Point syslog and gNMI at the VIP; enable SNMP for the connector source address; configure flow exporters to the VIP where you want flow records collected. Verify discovery, configuration retrieval and telemetry per platform. What REAP reads Running/startup configuration and history, interface and protocol state, logs and streaming telemetry Flow records (NetFlow or IPFIX) where you configure exporters; no payload inspection What REAP writes Only approved runbook commands, with approval, pre-execution impact analysis, reverse steps where the change is reversible, and audit Troubleshooting Symptom Likely cause Check Device not discovered ACL blocks connector or wrong credentials Test SSH from the connector No telemetry Destination not set to VIP Check device logging/telemetry config Changelog September 2026 · page created (draft). Engineering to confirm Supported OS versions per platform; telemetry modes per platform Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Overview Prerequisites Permissions Setup Reads Writes Troubleshooting"},{"t":"Security overview","s":"Docs preview","d":"The controls that apply to REAP itself: identity, access, encryption, program and disclosure.","u":"/docs-security-overview/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Security overview The controls that apply to REAP itself: identity, access, encryption, program and disclosure. Controls Area Control Status Access to customer environments Read-only by default; PAM brokering (CyberArk); scoped write for approved runbooks; revocable Stated Customer identity SSO (SAML/OIDC); RBAC. Role set and separation of approver and executor: Stated REAP staff access Least privilege, reviewed quarterly, phishing-resistant MFA Stated Encryption TLS 1.2+ in transit; AES-256 at rest with cloud KMS Stated Audit Queries, conclusions, approvals and actions logged; export formats Stated Program SOC 2 Type II in process; ISO 27001 / NIST CSF aligned, not certified; annual third-party penetration test Stated · dates Privacy GDPR, UK GDPR, CCPA/CPRA program; DPA available Stated Disclosure security@reapnet.ai; /.well-known/security.txt; acknowledgment within two business days Stated AI-specific controls Recommend-only by default; approved runbooks execute behind a confirmation; per-action autonomy settings are in development. Pre-execution change impact analysis before a change runs; runbook guardrails blast-radius limits and where they are enforced . Consequential actions require approval regardless of what the model concludes; retrieved-content handling is described in the security packet. Evidence steps and tool calls recorded for every investigation; engineers score conclusions in a pilot. Credentials revocable by you at any time. The security packet Data-flow diagram · connector details · credential model · data classes and retention · model options and training policy · subprocessors · pre-filled questionnaire (SIG/CAIQ) · program status. Request it from the Trust Center ; sent under NDA, with any item still being finalized marked as such. Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Controls AI-specific controls Security packet"},{"t":"Data classes and retention","s":"Docs preview","d":"What REAP collects, what it does not, how long it keeps it, and how it is deleted.","u":"/docs-data-classes-retention/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Data classes and retention What REAP collects, what it does not, how long it keeps it, and how it is deleted. Data classes Class Examples Collected Notes Device configuration Running/startup configs and history Yes Handling of secrets in configurations masking rules Command output show commands, diagnostics Yes Evidence Topology Devices, links, paths, VLANs, adjacencies Yes Telemetry Syslog, SNMP, gNMI metrics Yes Retention configurable Flow records NetFlow or IPFIX exports: source, destination, ports, protocol, bytes, packets, timestamps Where you configure exporters Flow metadata only; what REAP does with the flows is to be confirmed by REAP engineering ; retention per the table below Ticket metadata Numbers, titles, states, assignment, timestamps, work notes REAP writes Yes Free-text fields in scope only as agreed Documents Runbooks, designs, conventions Yes (agreed spaces) Citations only; originals stay in your systems Traffic payloads Continuous packet capture, payload inspection No By design On-demand packet captures A capture on a switch port, requested by an engineer during an investigation Only when requested Kept with that investigation; retention per the table below Clinical or cardholder data No By design; not present in the classes above Personal data Names of engineers in tickets and logs; console users Incidental Covered by the DPA Retention Class Default retention Configurable Telemetry (metrics, logs) e.g., 90 days Yes Flow records e.g., 30 days Yes Configuration history e.g., 13 months Yes Investigations and audit trail e.g., 13 months Yes Evaluation data Deleted at the end of the evaluation within the period in the statement of work — Deletion On request at the end of an evaluation, and on termination, within the contractual period; a deletion confirmation is provided. Backups age out per the backup retention period . Engineering to confirm Default retention periods per class, including flow records and on-demand packet captures What REAP does with flow records where they are configured (enrichment, path evidence, baselines) Secret-masking rules at ingestion Backup retention and deletion confirmation format Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Data classes Retention Deletion"},{"t":"Model endpoints and training policy","s":"Docs preview","d":"Where the language models REAP uses are served, what they see, and the written policy on training.","u":"/docs-model-endpoints/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Model endpoints and training policy Where the language models REAP uses are served, what they see, and the written policy on training. Endpoint options Option Where the model runs Typical use REAP-managed endpoint Operated by REAP from a curated, validated model list; the provider and regions are named in the security packet SaaS and pilots (available today) Customer endpoint Your enterprise agreement with a model provider or your cloud’s model service supported providers Customer Cloud deployments with data-flow requirements On-premises models not offered as standard today Environments without a path to a hosted model Training policy Written commitment Customer data is not used to train models without the customer’s written consent; data-use terms are stated in the agreement and in the security packet. What a model sees Evidence relevant to the investigation (command output, diffs, ticket text, document passages). Prompt logging with the investigation for audit: scope and retention . Consequential actions require approval regardless of what the model concludes; retrieved-content handling is described in the security packet. Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Endpoint options Training policy What a model sees"},{"t":"Runbooks, approvals and audit","s":"Docs preview","d":"How a standard operating procedure becomes a governed runbook, and what the audit trail records.","u":"/docs-runbooks/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Runbooks, approvals and audit How a standard operating procedure becomes a governed runbook, and what the audit trail records. Authoring Start from an existing SOP (document or ticket template). REAP compiles it into steps in natural language with explicit inputs, checks and stop conditions. Classify each step: read (diagnostic) or write (remediation). Attach guardrails: required approvals, and protected devices, forbidden commands and blast-radius limits which are enforced today . Review the generated commands (validated when the runbook is compiled); dry-run against a device ; publish to the roles allowed to run it. Autonomy modes Design and today The table is the design. Today: recommend-only, and approve-then-act for approved runbooks through the console. Per-action autonomy configuration is in development. Mode Behavior Status today Recommend only REAP proposes the runbook and the evidence; a person executes or declines Available · the default Approve then act REAP executes after a named approver confirms in the console (in Slack or Teams where confirmed per pilot) Approved runbooks; a pilot deliverable Act and notify REAP executes within guardrails and notifies Not offered; per-action autonomy control in development Execution safeguards Pre-execution change impact analysis against topology, reachability, security policy and known CVEs, with reasons shown. Reverse steps authored into the runbook where the change is reversible; automatic rollback on breached postchecks is in development. Credentials revocable by you at any time. Audit trail Recorded Detail Investigation Trigger, evidence gathered (with sources and timestamps) and tool calls, conclusion, engineer scoring; a visible log of hypotheses tested and rejected is in development Approval Approver, time, channel, evidence presented Action Commands issued, device, output, result Access Console logins, role changes, credential events Export Audit export formats and mechanism In a pilot Two or three runbooks under approval (week 4); zero unapproved actions is a scorecard measure. Diagnostic (read-only) runbooks are available; approval-gated remediation is delivered in pilots. Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Authoring Autonomy modes Safeguards Audit trail In a pilot"},{"t":"Release notes","s":"Docs preview","d":"Summary of the September 2026 release, aligned with the product-status page.","u":"/docs-release-notes/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation Release notes Summary of the September 2026 release, aligned with the product-status page. September 2026 Capability Status Proactive monitoring: qualified incidents from REAP-collected telemetry Available Correlation and prioritization of third-party alert streams In development Incident response & root-cause analysis (Investigation Window) Available Change impact analysis (pre-execution) Available Post-change verification: before-and-after comparison, evidence in the change ticket Pilot deliverable Network posture & risk analysis (active/standby sync, running/startup drift, contextual CVE) Available Backup-path capacity and continuous failover-readiness proof In development Natural-language runbooks · diagnostic Available Natural-language runbooks · approval-gated remediation Pilot deliverable Topology-aware assistant Available Deployment: SaaS Available Deployment: Customer Cloud, Customer On-Prem By arrangement SSO, RBAC, audit, multi-organization console Available PAM brokering · CyberArk Available (HashiCorp Vault planned) Telemetry collection: SNMP, syslog, CLI, gNMI, and flow records (NetFlow or IPFIX) where configured Available Evidence packages for audit scope In development October 7, 2026: statuses clarified Integrations: HashiCorp Vault, SolarWinds, Zabbix, PagerDuty, Opsgenie, Confluence and SharePoint are Planned (not available today, no date); NetBox reconciliation stays on request. Flow records (NetFlow or IPFIX) are collected where the customer configures exporters; no payload inspection and no continuous packet capture. Policy Roadmap items are discussed under NDA and are never presented as available. Detailed release notes with versions are In development . Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page September 2026 October 7, 2026"},{"t":"API","s":"Docs preview","d":"Programmatic access to investigations and findings.","u":"/docs-api/","b":"Documentation Start here Documentation home Getting started (week 0–1) Deployment Deployment models SaaS (REAP Cloud) Customer Cloud Customer On-Prem Connector cluster Components, sizing, HA Network requirements Credentials & PAM brokering Integrations Overview & permissions model ServiceNow Jira CyberArk HashiCorp Vault (planned) SolarWinds (planned) Zabbix (planned) PagerDuty & Opsgenie (planned) Slack & Microsoft Teams Confluence & SharePoint (planned) NetBox (on request) Okta & Microsoft Entra ID Cloud & controllers Network platforms Security Security overview Data classes & retention Model endpoints & training policy Operate Runbooks, approvals & audit Release notes API Preview: under engineering review. This documentation is a working draft prepared from the security packet and reference architecture. Items marked to confirm are placeholders for REAP engineering to verify before publication. Not indexed by search engines. Documentation API Programmatic access to investigations and findings. Status Availability Public reference documentation is in preparation. What is available today for consuming investigation results and findings, and the current reference, are provided under NDA during an evaluation confirm the endpoints available today . Planned public reference Authentication (OAuth 2.0 client credentials) Investigations: list, get, evidence export Findings: list, get, acknowledge Change outcomes: list, get (with the verdict release) Webhooks: investigation completed, change outcome recorded, finding created, approval requested Rate limits and versioning Engineering to confirm Authentication method and token lifetimes Endpoint list and payload schemas Webhook signing Last reviewed: October 7, 2026 (draft) · Owner: solutions engineering · Corrections: security@reapnet.ai On this page Status Planned reference"},{"t":"Trust Center","s":"Platform","d":"REAP Trust Center: compliance posture, risk profile, security controls, AI and agent governance, deployment models (SaaS today; Customer Cloud and On-Prem by arrangement), document room, data privacy, operations and coor","u":"/trust-center/","b":"Trust Center Security you can verify, not a badge to admire Each statement on this page is labeled: enforced by the architecture, a documented control, or in progress. Where a detail belongs in a controlled document, we say so and send it under NDA. Request the security packet Contact security Read-only by default Autonomy is a dial you hold Revocable read-only credentials; CyberArk brokering SaaS today ; your cloud or on-prem by arrangement Compliance Risk profile Security controls AI & agent governance Deployment models Document room Data privacy Operations Disclosure Accessibility Running a security review? Start here. Accept the mutual NDA online , two minutes, countersigned copy by email. Request the security packet and name the questionnaire your process uses (SIG, CAIQ or internal); we return it filled, with any item still being finalized marked as such. Book thirty minutes with our engineering lead for architecture, tenancy, keys and the audit trail. Scope the pilot to limit what you need to trust: read-only credentials you issue and can revoke at any time, connectors that open an outbound TLS tunnel with no inbound firewall rule to REAP, no write access outside runbooks you approve, and evaluation data deleted at the end on request. A read-only pilot can be approved on the packet while production waits for the SOC 2 Type II report; your process decides. Questions at any point: security@reapnet.ai Compliance posture A roadmap, honestly labeled, is the rigorous signal, not the gap Status as of September 27, 2026. Three principles: controls before badges, evidence by design, earned before claimed. Where a status is “in progress”, the security packet states the current timeline. In process attestation in process Aligned controls mapped, not certified Reference used as design guidance, not assessed Programs in place operating, not certifiable By design out of scope or satisfied by architecture Scoping settled per customer in the security review Not assessed / Not pursued stated plainly Framework Status What it means at REAP SOC 2 Type II In process Attestation in process; report available upon request, under NDA. The current status, scope and timeline are stated in the security packet. ISO/IEC 27001:2022 Aligned Controls aligned to ISO/IEC 27001; not certified. Certification intent and timing are stated in the security packet. NIST CSF 2.0 Aligned Controls aligned across Govern, Identify, Protect, Detect, Respond and Recover; not certified. The mapping is described in the security packet. NIST AI RMF 1.0 Reference Used as design guidance for the model and agent lifecycle. The operative controls today are read-only defaults, approval-gated runbooks and evidence traceability. NIST SP 800-218 (SSDF) Reference Secure development practices aligned to the SSDF; the practices in place are listed with evidence in the security packet. OWASP ASVS and OWASP Top 10 for LLM Applications Reference Used in design and testing for application and LLM-specific risks: prompt injection, insecure output handling, excessive agency. Approval gates bound what any model output can change. ISO/IEC 42001:2023 Under evaluation Under evaluation as the management-system standard for REAP’s agent harness; no assessment has been performed. CSA STAR / CAIQ v4 On request We complete the CAIQ, SIG or your own questionnaire for your review; a STAR listing is under consideration. GDPR and UK GDPR Programs in place Lawful basis, data minimization and data-subject rights; a data processing agreement is available. CCPA / CPRA Programs in place Consumer rights honored through the privacy workflow; no sale or sharing of personal information. HIPAA Scoping REAP needs no clinical data and collects none by design. Where a covered entity determines that a business associate agreement is required, REAP will review one with counsel; PHI in ticket text is settled in the security review. PCI DSS 4.0 By design No cardholder data is collected and REAP does not sit in the cardholder data environment; we provide a scoping statement for your QSA on request. NERC CIP Not assessed Utilities with BES Cyber System scope should discuss the deployment boundary, data classes and CIP-013 supply-chain questions with REAP before an evaluation; utility pilots are scoped to non-OT networks in REAP Cloud. FedRAMP Not pursued Public-sector organizations would deploy REAP in their own cloud tenancy or on-premises, by arrangement, rather than in REAP Cloud. Risk profile At a glance The eight facts a vendor-risk reviewer records first. Hosting REAP Cloud runs on Amazon Web Services in U.S. regions with multi-availability-zone failover. By arrangement, REAP can run in your AWS, Azure or GCP account or in your data center; air-gapped operation, including model hosting and update packaging, is scoped per customer and is not yet a standard offering. Data residency REAP Cloud: U.S. regions today. Customer Cloud (by arrangement): the region you choose. Customer On-Prem (by arrang"},{"t":"Mutual NDA","s":"Company","d":"Accept and sign REAP’s mutual non-disclosure agreement online: reciprocal confidentiality terms for evaluations, proofs of value, diligence and partnership discussions. Executed copy emailed to both parties.","u":"/nda/","b":"Mutual NDA Reciprocal confidentiality terms, accepted online For evaluations, proofs of value, diligence, design-partner, procurement and investment discussions concerning REAP. Read it, accept and sign in two minutes, and both parties receive the executed copy by email. Accept & sign Request the security packet Mutual Non-Disclosure Agreement Version v1.0 · 2026-09-26 Effective Date: the date of acceptance ( today ) 1. Purpose Reapitnow.ai, Inc., doing business as REAP, with its principal place of business in San Jose, California (“REAP”), and the party accepting this Agreement (“Counterparty”; each a “Party”) wish to exchange information to evaluate a potential business relationship concerning REAP’s agentic AI platform for network operations, including evaluations, proofs of value, diligence, design-partner, procurement and investment discussions (the “Purpose”). 2. Confidential Information “Confidential Information” means non-public information disclosed by one Party (“Discloser”) to the other (“Recipient”) in connection with the Purpose, in any form, that is marked or identified as confidential or that a reasonable person would understand to be confidential, including: for REAP, software, source code, architecture, models, prompts, evaluation results, roadmaps, pricing and security documentation; for Counterparty, network topology, configurations, telemetry, incident and change records, security architecture, business plans and personnel information; and for both, the existence and terms of the Parties’ discussions. 3. Exclusions Confidential Information does not include information that: (a) was rightfully known to Recipient without restriction before receipt; (b) is or becomes publicly available through no fault of Recipient; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed by Recipient without use of or reference to Discloser’s Confidential Information. 4. Obligations of the Recipient Recipient will: (a) use Confidential Information only for the Purpose; (b) protect it with at least the care it uses for its own confidential information and no less than reasonable care; (c) limit access to its employees, contractors, advisers and affiliates who need to know it for the Purpose and are bound by obligations at least as protective as this Agreement (“Representatives”), remaining responsible for their compliance; and (d) not disclose it to any third party without Discloser’s prior written consent. Neither Party will reverse engineer, decompile or attempt to derive the source of any software, model or prototype provided by the other. 5. Compelled disclosure Recipient may disclose Confidential Information to the extent required by law, regulation or court order, provided it gives Discloser prompt notice where legally permitted, discloses only what is required, and cooperates reasonably with Discloser’s efforts to obtain protective treatment. 6. No license; no warranty All Confidential Information remains the property of Discloser. No license or other right is granted under any patent, copyright, trade secret or other intellectual property right except the limited right to use Confidential Information for the Purpose. Confidential Information is provided “AS IS” without warranty of any kind. 7. No obligation; no relationship Nothing in this Agreement obliges either Party to disclose any information, to proceed with any transaction or to refrain from dealing with third parties. This Agreement does not create a partnership, joint venture, agency or exclusive relationship. 8. Term; return and destruction This Agreement governs disclosures made during the two (2) years from the Effective Date. Recipient’s obligations survive for three (3) years after each disclosure; obligations with respect to trade secrets survive for as long as the information remains a trade secret under applicable law. On Discloser’s written request, Recipient will return or destroy Confidential Information and certify destruction, except for copies retained in routine backups or as required by law or professional standards, which remain subject to this Agreement. 9. Network data and security Where Counterparty provides network data (configurations, topology, telemetry, incident or change records) for an evaluation, REAP will: treat it as Confidential Information; process it only for the Purpose under the deployment model and data-handling terms agreed for the evaluation; apply the controls described in REAP’s security packet; and delete it at the end of the evaluation on request. Counterparty warrants it has the right to provide such data. 10. Feedback Either Party may voluntarily provide suggestions or feedback about the other Party’s products or services. The receiving Party may use such feedback without restriction or obligation, provided it does not identify the giving Party or disclose the giving Party’s Confidential Information. 11. Remedies Unauthorized use or disclos"},{"t":"Can we use our own NDA instead?","s":"Mutual NDA · FAQ","d":"Yes. Send it to legal@reapnet.ai ; most customer paper is accepted with light edits. This online version exists so a security review can start the same day.","u":"/nda/#faq","b":"Yes. Send it to legal@reapnet.ai ; most customer paper is accepted with light edits. This online version exists so a security review can start the same day."},{"t":"What is recorded when I accept?","s":"Mutual NDA · FAQ","d":"Your name, title, company, email address, the typed signature, the time of acceptance in UTC, the IP address and browser used, and the version of the text you accepted. REAP keeps the record for the t","u":"/nda/#faq","b":"Your name, title, company, email address, the typed signature, the time of acceptance in UTC, the IP address and browser used, and the version of the text you accepted. REAP keeps the record for the term of the agreement plus three years."},{"t":"Who signs for REAP?","s":"Mutual NDA · FAQ","d":"REAP’s authorized signatory countersigns electronically on acceptance and the executed copy is sent to both parties. If your process needs a wet signature, ask and we will provide one.","u":"/nda/#faq","b":"REAP’s authorized signatory countersigns electronically on acceptance and the executed copy is sent to both parties. If your process needs a wet signature, ask and we will provide one."},{"t":"Does this cover network data we share in an evaluation?","s":"Mutual NDA · FAQ","d":"Yes: clause 9 treats configurations, topology, telemetry, incident and change records as Confidential Information and commits REAP to the deployment model and data-handling terms agreed for the evalua","u":"/nda/#faq","b":"Yes: clause 9 treats configurations, topology, telemetry, incident and change records as Confidential Information and commits REAP to the deployment model and data-handling terms agreed for the evaluation, including deletion at the end on request."},{"t":"Patents & inventions","s":"Company","d":"The REAP founding team’s 32 granted US patents and 8 pending applications (storage fabrics, data-center scale, resilient switching, programmable data planes and cloud-delivered network access control) each linked to its ","u":"/patents/","b":"Patents & inventions Thirty-two granted US patents, one founding team Before REAP, the founders spent two decades inventing how data centers, storage fabrics, campus networks and cloud-delivered access control work, at Cisco (Andiamo and Insieme), Aruba, Pensando and WiteSand (Juniper). Every patent below links to its public record. Meet the team Where we came from 32 granted US patents naming a REAP founder as inventor Google Patents · Justia 8 published applications pending Google Patents 23 distinct inventions (patent families) Continuations grouped 4 assignees: Cisco, Juniper Networks, Pensando Systems, Aruba Networks Inventors Three founders, one record each Links open the inventor’s complete public record; counts are granted US patents naming the founder. 17 granted US patents Raja Rao Tadimeti Justia · Raja Rao Tadimeti (opens in a new tab) Justia · Raja Tadimeti (opens in a new tab) Google Patents (opens in a new tab) 17 granted US patents Natarajan Manthiramoorthy Justia · Natarajan Manthiramoorthy (opens in a new tab) Google Patents (opens in a new tab) 16 granted US patents Madhava Cheethirala Justia · Madhava Rao Cheethirala (opens in a new tab) Justia · Madhava Cheethirala (opens in a new tab) Google Patents (opens in a new tab) Inventions by era What the patents cover Theme Where and when What was invented Patents Storage-area networking and fabrics Cisco, 2010–2014 The Andiamo lineage: inter-VSAN routing and topology discovery, in-order delivery, load balancing and monitoring across a storage fabric, hard zoning on NPIV devices, mitigating congested interfaces. 7,644,179, 7,647,434, 7,656,812, 7,881,325, 7,890,654, 8,593,965, 8,775,580, 9,444,742 Data-center fabric, placement and scale Cisco, 2014–2017 The Insieme years: cloud resource placement using the physical topology, data-center capability summarization, multicast scale through localized indices. 8,856,386, 9,026,560, 9,742,673, 9,747,362 Resilient switching and operations Cisco and Aruba, 2017–2021 Detecting and preventing network loops (a five-patent family), EVPN multi-homing convergence, adaptive control-plane policing, switch upgrades from remote containers, protection against man-in-the-middle attacks in software-defined networks, beacon transmission parameters in Wi-Fi. 9,661,614, 9,854,565, 9,870,219, 10,079,752, 10,110,469, 10,153,977, 10,320,838, 10,333,836, 10,491,508, 10,516,598, 10,516,600, 10,951,531 Programmable data-plane services Pensando Systems, 2021–2023 Layer-4 classification from telemetry, network congestion management, and RDMA extended for dynamic and programmable remote operations. 11,153,221, 11,252,088, 11,770,449 Cloud-delivered network access control WiteSand → Juniper Networks, 2024–2026 Intent-based NAC policy, closed-loop provisioning from device fingerprints, multi-tenant NAS identification, high-availability multi-tenant cloud NAC, and security policy from endpoint and user attributes, with eight further applications pending. 12,166,758, 12,192,241, 12,368,712, 12,368,717, 12,574,380 The patents Granted first, then pending applications Filter by inventor or status, or search a title, number, co-inventor or assignee. Search patents All Raja Nata Madhava Granted + pending Granted Pending US 12,574,380 B2 Granted · 2026-03-10 Applying security policies based on endpoint and user attributes Juniper Networks · inventors: Madhava Rao Cheethirala, Raja Rao Tadimeti, Praveen Jain, Natarajan Manthiramoorthy Raja Nata Madhava Google Patents (opens in a new tab) US 12,368,717 B1 Granted · 2025-07-22 High availability multi-tenant cloud based network access control system Juniper Networks · inventors: Madhava Rao Cheethirala, Natarajan Manthiramoorthy, Pavan Basetty, Raja Rao Tadimeti, Pavan Kumar Venkata Satish Bharathapudi Raja Nata Madhava Google Patents (opens in a new tab) US 12,368,712 B2 Granted · 2025-07-22 Organization identification of network access server devices into a multi-tenant cloud network access control service Juniper Networks · inventors: Madhava Rao Cheethirala, Pavan Kumar Venkata Satish Bharathapudi, Natarajan Manthiramoorthy, Pavan Basetty, Raja Rao Tadimeti, Viacheslav Dementyev Raja Nata Madhava Google Patents (opens in a new tab) US 12,192,241 B2 Granted · 2025-01-07 Network access control intent-based policy configuration Juniper Networks · inventors: Viacheslav Dementyev, Kesavan Kazhiyur Mannar, Madhava Rao Cheethirala, Natarajan Manthiramoorthy, Raja Rao Tadimeti Raja Nata Madhava Google Patents (opens in a new tab) US 12,166,758 B2 Granted · 2024-12-10 Closed-loop network provisioning based on network access control fingerprinting Juniper Networks · inventors: Madhava Rao Cheethirala, Raja Rao Tadimeti, Natarajan Manthiramoorthy Raja Nata Madhava Google Patents (opens in a new tab) US 11,770,449 B2 Granted · 2023-09-26 Methods and systems for extending RDMA for dynamic/programmable remote operation registration and invocation Pensando Systems · inventors: Murty Subba Rama Chandra"},{"t":"Careers","s":"Company","d":"Work on the reasoning and assurance layer for enterprise networks with engineers from Cisco, Juniper and Pensando. Engineering, solutions engineering and go-to-market roles; San Jose and remote.","u":"/careers/","b":"Careers Build the layer that proves the network is healthy. REAP is a small, venture-backed team in San Jose, California, whose founders built switching and data-center platforms at Cisco, Juniper and Pensando and hold 32 granted US patents between them. We are hiring across engineering, solutions engineering and go-to-market. See open roles on LinkedIn Introduce yourself How we work Evidence over opinion, in the product and in the company We show our work Every conclusion REAP reaches links to the exact command output that supports it. We hold ourselves to the same standard: decisions come with the evidence, and “I think” is followed by “here is why.” Safety is the product Agents that touch production networks earn trust one bounded step at a time. Guardrails, evaluations and audit trails are not features we add later; they are how the platform is built. Design partners are in the room Design partners shape the roadmap in weekly reviews. Engineers join pilots, watch investigations run on real estates and hear what a senior network engineer says when the answer is wrong. Small team, real scope Ownership of a whole problem (a connector, an agent, a segment of the market) rather than a slice of a ticket queue. Ship, measure, revise. Where we hire Teams and locations Team What the work is Where Engineering Reasoning engine and agent harness, collectors and connectors (CLI, SNMP, syslog, gNMI), knowledge graph, evaluations, platform services San Jose · remote (U.S.) Solutions engineering Pilots from week 0 to the business review: discovery, deployment, incident replays, findings reports, customer training San Jose · U.S. regions Go-to-market Enterprise sales, partner programs, analyst relations, content grounded in evidence U.S. remote Security and trust Security engineering, compliance program (SOC 2), customer security reviews San Jose · remote (U.S.) Open roles are posted on the REAP LinkedIn page (opens in a new tab) . If you do not see your role, introduce yourself anyway; we read every note. What to expect The process Introduction. A short note through the contact form or LinkedIn, with what you have built and what you want to build next. Conversation. Thirty minutes with a founder or the hiring lead about the role, the team and your questions. Working session. A practical exercise close to the real work (reasoning through an incident, designing a connector, scoping a pilot) with the team, not alone. References and offer. We move quickly and tell you where you stand at every step. Principles What we ask of each other Say the true thing Design targets are targets until measured. A demo is not a customer result. We label evidence levels internally and externally. Respect the operator Network engineers carry the pager. The product exists to give them evidence at 2 a.m., not to replace their judgment. Never disparage Competitors, incumbents and the tools customers already run are described accurately and respectfully. REAP sits above them. Introduce yourself. Tell us what you have built, what you want to build, and which team fits. A person replies within two weeks. Write to us About REAP"},{"t":"Accessibility statement","s":"Company","d":"REAP’s commitment to an accessible website: WCAG 2.2 Level AA as the target, what we have done, known limitations, and how to tell us when something does not work for you.","u":"/accessibility/","b":"Accessibility Accessibility statement We want every network leader, engineer and evaluator to be able to use this site, whatever tools they use to browse it. This statement describes the standard we work to, what we have done, and how to reach us when something falls short. Our standard REAP aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 (opens in a new tab) at Level AA across reapnet.ai. Accessibility is part of the design system every page is built from, so improvements apply site-wide rather than page by page. What we have done Semantic structure on every page: one main landmark, a skip link, labelled navigation, ordered headings and a visible breadcrumb trail. Keyboard support throughout (menus, accordions, the site search, forms and the value calculator) with visible focus states. Color contrast that meets or exceeds AA on text and controls; information is never conveyed by color alone (status pills carry text). Text that scales to 200% without loss of content; layouts that reflow to 320 pixels wide without horizontal scrolling. Alternative text on informative images and diagrams, and descriptive labels on icon-only controls; decorative graphics are hidden from assistive technology. Forms with associated labels, inline error messages announced by screen readers, and no time limits. Reduced-motion preferences respected; no autoplaying media; no content that flashes. External links announce that they open in a new tab. Known limitations Documentation preview. The engineering documentation pages are a preview under review; some tables are wide and rely on horizontal scrolling inside the table container. Downloadable documents. The white paper and RFP kit are produced as tagged Word and PDF files; complex tables in the PDF may read out of order in some readers. Ask for an alternative format and we will provide it. Third-party pages. Links to partner, standards and vendor sites lead to content we do not control. Testing Pages are checked in the build with automated rules (structure, contrast, labels, focus order) and reviewed by hand with keyboard-only navigation and a screen reader on desktop and mobile. The date of the most recent full review is shown below. Tell us If any part of this site is difficult to use, or you need information in another format, use the contact form (choose “Something else”) or email sales@reapnet.ai with “Accessibility” in the subject. We reply within two business days and fix confirmed issues in the next site release. Statement version 1.0 · Last full review: September 26, 2026 · Owner: REAP marketing and web operations. Prefer to talk? Book a demo or a proof-of-value conversation and we will accommodate whatever makes the meeting work for you. Contact us"},{"t":"Site map","s":"Company","d":"Every page on reapnet.ai by section: platform, solutions, proof of value, resources, guides, company, legal, documentation preview and 151 glossary terms.","u":"/site-map/","b":"Site map Everything on this site Grouped the way the navigation is. Use the search (Ctrl+K, or Cmd+K on a Mac) for terms, integrations and questions. Pages by section Platform Platform overview How REAP reasons A day with REAP Architecture & deployment Integrations Trust Center Product status Solutions Solutions overview Incident Reasoning Change Assurance Resilience Assurance Industries For enterprises For mid-sized companies For MSPs Proof of Value Proof of Value Resources Resources overview What is network assurance? Guides for network engineers Restored is not fixed White paper: Why REAP RFP template & evaluation kit Incidents nobody planned for Value calculator Network Assurance Self-Assessment Buyer’s evaluation guide Glossary & taxonomy Blog Company About REAP Partners Patents & inventions Press kit Events REAP facts Mutual NDA Contact Platform: more Pricing Solutions: more Manufacturing & multi-entity Healthcare Higher education Financial services Retail & distribution Data centers & neocloud providers MSPs & managed-network providers Company: more Team Careers Legal: more Privacy Terms Security disclosure Subprocessors Accessibility Site map Guides for network engineers How to verify a network change: pre- and post-checks by vendor How to test firewall failover without an outage How to find configuration drift across Cisco, Arista and Juniper Method of procedure (MOP) template for network changes Network incident postmortem template (blameless and evidence-first) Measure your network operations baseline: 7 numbers Blog posts The expensive part of incident, problem, and change management is the handoff Build or buy agentic AI for network operations? The demo is the cheap part The most dangerous moment in a network change is when everyone thinks it worked AIOps, automation, or agentic AI? Ask who decides the next step Events and talks REAP at ONUG Fall 2026 The ONUG talk: The Change Succeeded. Did the Network? (slides, script, checklist) Documentation preview Documentation home (preview, under engineering review) Getting started Deployment Integrations Security API Machine-readable sitemap.xml robots.txt llms.txt Search index (JSON) Glossary terms, A to Z 244 ACL (access control list) Act Active/standby (high availability pair) Agent Agent harness Agentic AI Agentic NetOps Agentic Network Assurance AIOps Air-gapped Alert noise Alert prioritization Allow-list Anomaly detection API (application programming interface) Approval gate Artificial intelligence (AI) and machine learning (ML) Audit scope Audit trail Automation & Change Report Autonomous-agent incident Autonomy modes Availability zone (AZ) Backup-path capacity Baseline BGP (Border Gateway Protocol) Blast radius Business criterion Business review Change advisory board (CAB) Change Assurance Change management (change enablement) Change record Change verdict Change window and maintenance window CLI (command-line interface) Cloud controller Cloud network constructs CMDB (configuration management database) Completed ≠ Verified Configuration diff Configuration drift Configured ≠ Compliant Connector cluster Context completeness Contextual CVE exposure Correlation Cost per hour of an outage CRC errors CSA STAR, CAIQ and SIG Customer Cloud Customer On-Prem CVE (Common Vulnerabilities and Exposures) Data classes Data processing agreement (DPA) Data residency Deployment models Design target Deterministic fast path DHCP and DHCP relay Diagnosis quality DNS Economic buyer Economics Eight measures Encryption in transit and at rest Engineer capacity Entry criteria ERP and MES Escalation Escalation rate Evidence Evidence package Evidence traceability EVPN and VXLAN (overlay fabrics) Failover readiness Findings Report Firewall Firmware and software upgrade Flow records (NetFlow, IPFIX) Founding-customer terms FTE-equivalent GDPR, UK GDPR and CCPA/CPRA gNMI Golden configuration Govern & Prove Guardrail Hallucination Hard-dollar value HIPAA and PHI HSRP and VRRP (first-hop redundancy) Human effort Human in the loop Hybrid cloud Hypothesis IAM (identity and access management) Incident Incident management Incident Reasoning Incident replay Incident Validation Report Information islands Integrations Interface counters Investigation Window ISO/IEC 27001 and 42001 ITSM Key management service (KMS) Key performance indicator (KPI) Knowledge graph Kubernetes Large language model (LLM) Lateral movement Leaf-spine fabric Least privilege Lighthouse exchange LLDP and CDP (neighbor discovery) Maturity stage Mean time to detect (MTTD) Mean time to resolve (MTTR) Measured result Method of procedure (MOP) MLAG and MC-LAG (multi-chassis link aggregation) Model endpoint Model-training policy Monitoring and NMS MTU (maximum transmission unit) Multi-factor authentication (MFA) Multi-tenancy Multi-vendor estate NAT (network address translation) Natural-language runbook NERC CIP Network Assurance Pilot Network automation Network Context Report Network operating system (NOS) Next best "},{"t":"What is network assurance? Definition and guide","s":"Resources","d":"Network assurance proves with evidence that incidents are understood, changes worked and failover will work. Definition, maturity model and how to start.","u":"/network-assurance/","b":"Category guide What is network assurance? A guide to the category: the 3 questions it answers, why it matters now, how it works with monitoring, observability, AIOps and automation, a 5-stage maturity model and how to start. Take the self-assessment Read the buyer’s guide Definition Network assurance, in one sentence Network assurance is the practice of proving, with evidence, that a network’s incidents are understood, that its changes worked and that its failover will work. It is the assurance layer above monitoring, observability, AIOps and network automation. It works with all of them and replaces none. Monitoring says something is wrong. Automation makes a change the same way every time. Network assurance answers the question that follows each: do we know why, and can we prove it? Evidence means something specific here: the command output, log line, configuration diff, path trace or ticket text a conclusion rests on, with a timestamp, one click from the conclusion. A confident sentence is not evidence. Neither is a green dashboard. In this guide, “assurance” means proof about 3 things: incidents, changes and redundancy. The practice rests on 3 sentences: Restored is not the same as fixed. An incident closed without a verified root cause will recur. Completed is not the same as verified. A change marked successful because nobody complained is a risk that has not surfaced yet. Configured is not the same as compliant. A device that matches its intended configuration can still violate the policy it is meant to enforce, and redundancy that has never been tested is not redundancy. Restored ≠ Fixed: REAP in 90 seconds Play · 1:30 90 seconds, no sound needed. Illustrative, on a fictional network; statuses as in the September 2026 release. Read the video as text 0:00–0:08 21:14. A change goes in. Closed “successful.” CHG-1234 edits object group OG-ERP on plant-a-core-2. Closed at 21:20. No post-check. 0:08–0:16 21:16. The ERP path fails. Nothing alarms. ACL-ERP-IN matched OG-ERP. ERP return traffic now hits the final deny. Link and OSPF stay up. 0:16–0:24 02:07. P1. Plant A can’t enter orders. The night-shift help desk opens INC0451. Undetected for 4 h 51 min. 0:24–0:33 Every incident starts from zero. Six tools. Three teams. The answer is in there, spread across all of them. Engineers spend 37% of their time addressing disruptions. 0:33–0:42 REAP observes. Read-only. Config history, ACL counters, routing and the change ticket, gathered into one investigation. 0:42–0:52 It reasons with evidence, one step at a time. What changed, why it broke, what is affected. Each line traces to its source. 0:52–1:00 It recommends an approved runbook. A person decides. Restore OG-ERP to its 21:13 members with RB-07. Awaiting approval. Approval-gated runbooks: pilot deliverable today. 1:00–1:10 Before and after. A verdict, in the ticket. ERP path re-tested after RB-07: Verified. CHG-1234 recorded as Rolled back, with evidence. Before-and-after verification: pilot deliverable today · automated verdicts: in development. 1:10–1:18 Start through one door. Incident Reasoning. Change Assurance. Resilience Assurance. Expand only when you pull. 1:18–1:24 Restored ≠ Fixed. Completed is not the same as verified. Configured is not the same as compliant. End card, 1:24–1:30 REAP · Observe · Reason · Act · Prove Agentic Network Assurance. Grounded in Evidence. Bring us your last P1 · reapnet.ai Illustrative, on a fictional network. · Source: New Relic, 2026 Observability Forecast The 3 questions What network assurance answers Every network team is asked these questions, usually after something has gone wrong. Network assurance answers them before and after, with the evidence attached. Incidents What changed, and why did it break? An incident is understood when its cause is traced to the change or condition behind it, with the affected devices and paths, not when service comes back. Incident Reasoning → Changes Did the change work? A change is verified when state before and after has been compared against its intent and one outcome is recorded: Verified, Degraded, Rolled back, Inconclusive or Blocked. Change Assurance → Redundancy Will failover work? Redundancy is proven when the standby is in sync, its configuration has not drifted and the backup path can carry the load, before the failure that tests it. Resilience Assurance → Why now 4 pressures that make assumption expensive Monitoring, AIOps and automation made restoration faster: alarms are correlated, on-call is paged in seconds, failover and reboots are scripted. Explanation was left to people. That gap is getting expensive, for 4 reasons. More change. Firmware and security updates, cloud network constructs, migrations and acquisitions all arrive as changes, and any change can fail silently: the link stays up, nothing alarms, and the symptom appears hours later in a ticket nobody connects to it. In REAP’s discovery conversations, a change was the most common explanation for a P1. More "},{"t":"Is network assurance the same as network monitoring?","s":"What is network assurance? · FAQ","d":"No. Monitoring tells you that something went down or crossed a threshold. Network assurance proves why it happened, whether a change did what it was meant to do and whether redundancy will hold. It de","u":"/network-assurance/#faq","b":"No. Monitoring tells you that something went down or crossed a threshold. Network assurance proves why it happened, whether a change did what it was meant to do and whether redundancy will hold. It depends on monitoring and replaces none of it."},{"t":"How is network assurance different from AIOps?","s":"What is network assurance? · FAQ","d":"AIOps groups and ranks events across tools. Network assurance runs the investigation that follows: it decides what evidence to gather next, links each conclusion to that evidence and checks changes be","u":"/network-assurance/#faq","b":"AIOps groups and ranks events across tools. Network assurance runs the investigation that follows: it decides what evidence to gather next, links each conclusion to that evidence and checks changes before and after. AIOps output can be one of its inputs."},{"t":"Does network assurance require AI?","s":"What is network assurance? · FAQ","d":"The discipline does not. Pre-state, intent, diff, outcome and ticket can be checked by hand, and careful engineers already do it for risky changes. REAP does use AI: it is built on a commercial large ","u":"/network-assurance/#faq","b":"The discipline does not. Pre-state, intent, diff, outcome and ticket can be checked by hand, and careful engineers already do it for risky changes. REAP does use AI: it is built on a commercial large language model (the provider and the model-endpoint options are named in the security packet) and it runs the loop at any hour, with the evidence recorded. In REAP today, the Investigation Window is A"},{"t":"What counts as evidence?","s":"What is network assurance? · FAQ","d":"Command output, log lines, configuration diffs, path traces and ticket text, each with a timestamp and linked from the conclusion it supports. A confidence score with no link to its sources does not c","u":"/network-assurance/#faq","b":"Command output, log lines, configuration diffs, path traces and ticket text, each with a timestamp and linked from the conclusion it supports. A confidence score with no link to its sources does not count. When the evidence is insufficient, the right answer says so and names the next diagnostic step."},{"t":"What outcome should a verified change have?","s":"What is network assurance? · FAQ","d":"One of 5: Verified , Degraded , Rolled back , Inconclusive (baseline or post-change evidence missing, with what would close the gap) or Blocked . “Completed” is a workflow state, not an outcome. In RE","u":"/network-assurance/#faq","b":"One of 5: Verified , Degraded , Rolled back , Inconclusive (baseline or post-change evidence missing, with what would close the gap) or Blocked . “Completed” is a workflow state, not an outcome. In REAP today, one real change window is verified before and after in every pilot (Pilot deliverable); automated verdicts are In development."},{"t":"Is network assurance only for large enterprises?","s":"What is network assurance? · FAQ","d":"No, but how you start depends on who runs the network. Enterprises run it across business units, change control and audit. Mid-sized companies run it with 3 to 10 network engineers and no 24x7 NOC. Sm","u":"/network-assurance/#faq","b":"No, but how you start depends on who runs the network. Enterprises run it across business units, change control and audit. Mid-sized companies run it with 3 to 10 network engineers and no 24x7 NOC. Smaller businesses rarely run their own networks, so REAP reaches them through the MSPs that do ."},{"t":"How do we start?","s":"What is network assurance? · FAQ","d":"Start small. Bring us your last P1 : describe an incident you already solved, keep the root cause to yourself, and in a 30-minute session we walk through how REAP would have investigated it, evidence ","u":"/network-assurance/#faq","b":"Start small. Bring us your last P1 : describe an incident you already solved, keep the root cause to yourself, and in a 30-minute session we walk through how REAP would have investigated it, evidence first; the replay on your own network happens inside the proof of value. Or scope a 45-day proof of value on one production domain, measured against your baseline."},{"t":"Restored is not fixed: 7 principles of network assurance","s":"Resources","d":"Restored is not the same as fixed. Completed is not the same as verified. Configured is not the same as compliant. 7 principles for network teams who want proof, not relief.","u":"/restored-is-not-fixed/","b":"Manifesto Restored is not fixed. 7 principles for network teams who want proof, not relief. Share them, argue with them, and apply them with or without us. Bring us your last P1 Hear the talk at ONUG Restored is not the same as fixed . Completed is not the same as verified . Configured is not the same as compliant . Why Relief is not proof Most network incidents are closed when service comes back, not when the cause is known. Most changes are marked successful because nobody complained. Both leave risk in the network that surfaces later, at a worse time, in front of whoever is on call. The answer is not another dashboard. It is a habit of evidence. Restored ≠ Fixed: REAP in 90 seconds Play · 1:30 90 seconds, no sound needed. Illustrative, on a fictional network; statuses as in the September 2026 release. Read the video as text 0:00–0:08 21:14. A change goes in. Closed “successful.” CHG-1234 edits object group OG-ERP on plant-a-core-2. Closed at 21:20. No post-check. 0:08–0:16 21:16. The ERP path fails. Nothing alarms. ACL-ERP-IN matched OG-ERP. ERP return traffic now hits the final deny. Link and OSPF stay up. 0:16–0:24 02:07. P1. Plant A can’t enter orders. The night-shift help desk opens INC0451. Undetected for 4 h 51 min. 0:24–0:33 Every incident starts from zero. Six tools. Three teams. The answer is in there, spread across all of them. Engineers spend 37% of their time addressing disruptions. 0:33–0:42 REAP observes. Read-only. Config history, ACL counters, routing and the change ticket, gathered into one investigation. 0:42–0:52 It reasons with evidence, one step at a time. What changed, why it broke, what is affected. Each line traces to its source. 0:52–1:00 It recommends an approved runbook. A person decides. Restore OG-ERP to its 21:13 members with RB-07. Awaiting approval. Approval-gated runbooks: pilot deliverable today. 1:00–1:10 Before and after. A verdict, in the ticket. ERP path re-tested after RB-07: Verified. CHG-1234 recorded as Rolled back, with evidence. Before-and-after verification: pilot deliverable today · automated verdicts: in development. 1:10–1:18 Start through one door. Incident Reasoning. Change Assurance. Resilience Assurance. Expand only when you pull. 1:18–1:24 Restored ≠ Fixed. Completed is not the same as verified. Configured is not the same as compliant. End card, 1:24–1:30 REAP · Observe · Reason · Act · Prove Agentic Network Assurance. Grounded in Evidence. Bring us your last P1 · reapnet.ai Illustrative, on a fictional network. · Source: New Relic, 2026 Observability Forecast The principles 7 principles of network assurance Every incident closes with a cause, not just a recovery. A reboot or a failover restores service; it does not explain it. The incident is done when the root cause is written down with the evidence behind it and the fix is verified. Every change closes with evidence. State the intent, capture the state before, compare the state after and record one outcome: Verified, Degraded, Rolled back, Inconclusive or Blocked. “Completed” is a workflow state, not an outcome. Redundancy is tested, not assumed. A standby that stopped synchronizing protects nothing. A failover tested at commissioning is a memory, not a fact. Prove it works before the failure that needs it. Conclusions show their evidence. Every answer, from an engineer or an agent, links to the command output, log line, configuration diff or ticket text it rests on. When the evidence is thin, say so and name the next diagnostic step. Agents earn autonomy. An agent starts read-only. It earns the right to recommend, to verify and then to act with approval, one workflow at a time, on measured results. The dial stays in the operator’s hand. Measure P95, not averages. An average hides the investigation that took all night. Report the median and the 95th percentile of time to answer, and never hide the tail. The ticket is the record. Evidence belongs in the incident, problem and change records your team already uses. A finding that lives only in a chat thread or on a dashboard is lost at the next handoff. Hear it, then test it At ONUG in New York, then on your own network Raja Tadimeti, REAP’s co-founder and CEO, presents “The Change Succeeded. Did the Network? Building Confidence in Change Outcomes” in the Tools, Technologies & Techniques theater at ONUG Fall 2026 on Thursday, October 29 at 3:15 pm ET, at the PENN DISTRICT, 100 West 33rd Street, New York. It is a problem-first talk built on one realistic change that was marked complete and was not verified, with a validation checklist you can apply with or without AI. REAP is a sponsor and speaker; book 20 minutes with the team, or take the 8-question assurance check at the booth. Then test the principles on your own network. Bring us your last P1 : keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value. Glossary Related"},{"t":"REAP facts: company, product status and contacts","s":"Company","d":"Checkable facts about REAP: what it is and is not, who it is for, capability status, deployment, security, how pricing works, company facts and contacts.","u":"/reap-facts/","b":"REAP facts REAP, in checkable facts For journalists, analysts and anyone summarizing REAP: what REAP is and is not, who it is for, what is available today and what is not, and whom to ask. Last reviewed October 7, 2026. Press and analyst inquiries Product status In one sentence What REAP is REAP is the agentic AI platform for network operations: the reasoning and assurance layer above the tools you already run. REAP stands for Reasoning Enabled Agentic Platform. It observes a network and its IT systems, reasons over live evidence, acts under the customer’s governance and proves the outcome: Observe · Reason · Act · Prove, governed across all four steps. It is read-only by default, approval-gated when it acts, and every conclusion is traceable to its evidence. Its tagline is Agentic Network Assurance. Grounded in Evidence. Its category is network assurance : evidence that incidents are understood, that changes worked and that failover will work. Is and is not What REAP is, and what it is not REAP is A reasoning and assurance layer that reads from monitoring, ITSM, PAM, on-call, automation and network platforms and writes evidence back into the tickets a team already uses. Read-only by default. Any write runs inside a runbook the customer approved, behind a confirmation, logged with the device output. Outside the data path. If REAP is unavailable, the network keeps running; investigations pause. Evaluated on the customer’s own network: a 45-day proof of value on one production domain that ends in BUY, EXTEND or STOP. MSP partners run a 60-day partner pilot. REAP is not A replacement for monitoring, observability, AIOps, ITSM, automation or vendor AI assistants. Nothing is replaced. Autonomous. Autonomous execution without approval is Not offered, and REAP does not act on its own conclusions. A traffic-inspection or endpoint-security product. It reads flow records where you send them; it does not inspect payloads or capture traffic continuously. Priced per engineer or metered per query. Publicly referenced by customers yet. REAP runs today with design partners and has no public customer references. Who it is for Who REAP is for Enterprises with multi-vendor estates, or single-vendor estates made complex by hybrid cloud (AWS or Azure network constructs alongside on-premises sites), where the network runs production and the team is small. Many sites, plants or business units, and more incidents and changes than senior engineers can check. Industries: manufacturing and multi-entity enterprises, healthcare, higher education, financial services, retail and distribution, data centers and neocloud providers, and MSPs and managed-network providers. Enterprises with many sites or business units, change control and audit scope. Mid-sized companies with 3 to 10 network engineers and no 24x7 NOC. MSPs and managed-network providers , and through them the smaller businesses whose networks they run. Probably not a fit yet: a single-vendor estate with no cloud footprint that your vendor’s tools already cover, a platform team that builds its own agents, or a policy that nothing may leave your facility today (Customer On-Prem deployment is By arrangement). The three doors Every engagement starts through one door Each door opens on one production domain and expands only when the customer pulls. Available Incident Reasoning “Why is this path down, what changed, and what is affected?” Evidence-backed root cause on replayed and live incidents, in the Investigation Window. Incident Reasoning → Impact analysis: Available · Verification: Pilot deliverable Change Assurance “How do we know the change worked?” Impact analysis before execution, and a before-and-after comparison with the evidence in the change ticket. Change Assurance → Posture: Available · Continuous proof: In development Resilience Assurance “Will failover actually work?” Standby sync, drift and contextual CVE findings with evidence; backup-path capacity and continuous failover-readiness proof are In development. Resilience Assurance → Product status Capability status, September 2026 release Labels: Available · Pilot deliverable · In development · Planned · By arrangement · On request · Not offered. Nothing in development or planned is sold as available. Capability Status Note Telemetry collection: SNMP, syslog, CLI, gNMI, and flow records (NetFlow or IPFIX) where configured Available Native collection through the connector cluster; no payload inspection and no continuous packet capture Proactive monitoring: qualified incidents from REAP-collected telemetry Available Deterministic conditions raise incidents with a first analysis attached Correlation and prioritization of third-party alert streams In development Today, incidents raised by your monitoring reach REAP through ServiceNow or Jira Incident response & root-cause analysis (Investigation Window) Available Replayed and live incidents; engineers score evidence traceability in a pilot Topology-aware assistant (chat) "},{"t":"Network assurance for multi-vendor enterprises","s":"Solutions","d":"Incidents explained with evidence, changes assessed before they run, drift and standby findings, across business units and vendors. Nothing is replaced.","u":"/for-enterprise/","b":"For enterprises One standard of evidence across every business unit For enterprises with many sites or business units, 3 or more network vendors, change control and audit scope. REAP explains incidents with evidence, assesses changes before they run and finds standby pairs and configurations that have drifted, above the tools each team already runs. Scope a proof of value Request the security packet The enterprise problem Every business unit starts from zero Each business unit runs its own network, vendors and habits. In one design-partner pattern, an industrial group with several operating companies, a P1 in one company took a week to explain because the context lived in 3 teams’ heads. The leadership question was simple: why does every incident start from zero? Change control has the same gap. The change advisory board approves on judgment, the record says “no impact expected”, the change closes as completed, and the P1 that follows at 02:00 is never connected to it. Audit evidence is gathered by hand, over weeks, from screenshots. The stakes are measurable. New Relic’s 2026 Observability Forecast puts the mean cost of a high-impact outage at $1.85M per hour, and 57% of respondents to Uptime Institute’s Annual Outage Analysis 2026 said their most recent major outage cost more than $100,000. The daily loop Observe · Reason · Act · Prove, in every business unit What your teams do with REAP on an ordinary day, with each capability’s status in the September 2026 release. Available Observe Posture findings for every domain in scope: standby pairs out of sync, running/startup drift and CVEs that apply because of the features you run. Available Reason Incidents your monitoring raises reach REAP through ServiceNow or Jira and open with the Investigation Window: what changed, why it broke and what is affected, with the evidence. Direct correlation of third-party alert streams is In development. Available · Pilot deliverable Act Proposed changes are assessed before execution (Available). Approved runbooks run behind a confirmation: diagnostic runbooks are Available, remediation runbooks a Pilot deliverable. Available · Pilot deliverable Prove Every conclusion links to its evidence; approvals and runbook runs are logged with the device output. Before-and-after verification of a real change window is a Pilot deliverable. Follow a day with REAP → Change control and audit Evidence your CAB and your auditors can read Before the change: Available. Change impact analysis assesses a proposed change against topology, reachability, security policy and known CVEs, using state snapshots and path tracing. A change that would collapse redundancy or open a policy path is flagged with its reasons before approval. After the change: Pilot deliverable. In a pilot today, one real change window is verified with your team, for changes made anywhere: CAB-approved, vendor or emergency. The configuration is compared with a pre-change snapshot, the paths the change touched are traced again and the posture checks run again. The change gets one outcome (Verified, Degraded, Rolled back, Inconclusive or Blocked), recorded with the evidence in the change ticket. Automated state packs, verdicts and silent-failure detection are In development. For audit. Intent, pre-state, diff, evidence and approver are recorded for each verified window, and audit logging is Available. Evidence packages for audit scope, such as PCI segmentation, are In development; where audit scope is in a pilot, evidence for the controls you agree with us comes from configuration and topology findings. Security review What your security team will ask first The full answers are in the security packet, sent under NDA. Question Answer Will an agent change our network? Not until you say so. REAP is read-only by default; writes run only inside approved runbooks, behind a confirmation, logged with the device output (remediation runbooks: Pilot deliverable). Autonomous execution without approval: Not offered. How are credentials handled? Least-privilege, read-only credentials, brokered through CyberArk where available (Available) and revocable by you at any time. HashiCorp Vault: Planned, not available today. What about identity and audit? SSO (SAML/OIDC) through Okta or Microsoft Entra ID, role-based access, audit logging and a multi-organization console: Available. Where does it run? REAP Cloud on AWS in U.S. regions (Available), with a connector cluster inside your network and an outbound TLS tunnel. Your own AWS, Azure or GCP account, or your data center: By arrangement. Which models see our data? Customer data is not used to train models without your written consent. The model provider is named in the security packet. Where is the SOC 2 Type II report? SOC 2 Type II is in process; the report is available upon request, under NDA. Status and timeline are in the security packet. A read-only pilot can be approved on the packet while production waits; your process decides. How enterpr"},{"t":"Does REAP replace our monitoring, ITSM or automation?","s":"For enterprises · FAQ","d":"No. Nothing is replaced, including the AI assistants your network vendors and your ITSM ship. REAP reasons across all of them and writes its findings and evidence back into the tickets you already use","u":"/for-enterprise/#faq","b":"No. Nothing is replaced, including the AI assistants your network vendors and your ITSM ship. REAP reasons across all of them and writes its findings and evidence back into the tickets you already use."},{"t":"Can we talk to a customer?","s":"For enterprises · FAQ","d":"Not yet, and we will not pretend otherwise. REAP runs today with design partners and has no public customer references; named references follow only when a customer has measured results and has agreed","u":"/for-enterprise/#faq","b":"Not yet, and we will not pretend otherwise. REAP runs today with design partners and has no public customer references; named references follow only when a customer has measured results and has agreed in writing. Instead: a walkthrough session on your last P1, founders at your kickoff and business review, and a paid pilot with a decision date you set."},{"t":"How is REAP priced across business units?","s":"For enterprises · FAQ","d":"By the size of the managed environment and the capability tier, never per engineer, so every engineer and approver can use it. REAP publishes no price figures; a proposal follows discovery.","u":"/for-enterprise/#faq","b":"By the size of the managed environment and the capability tier, never per engineer, so every engineer and approver can use it. REAP publishes no price figures; a proposal follows discovery."},{"t":"Network assurance for mid-sized network teams","s":"Solutions","d":"For 3 to 10 network engineers, many sites and no 24x7 NOC: incidents open with what changed and the evidence, so whoever is on call starts from an answer.","u":"/for-mid-sized-companies/","b":"For mid-sized companies Your best engineer’s method, on every shift For teams of 3 to 10 network engineers running many sites and 3 or more vendors without a 24x7 NOC. REAP opens incidents with what changed, why it broke and what is affected, with the evidence attached, so whoever is on call starts from an answer instead of 6 tools. Bring us your last P1 Take the self-assessment The lean-team problem The same 2 engineers on every P1 Your network runs production, but network engineering is not what your company sells. The team is small, the estate keeps growing, and the hard incidents go to the same 2 senior engineers. After hours, whoever is on call opens 6 tools and reads configuration history by hand. Runbooks live in documents. If one of the 2 leaves, what they know leaves too. New Relic’s 2026 Observability Forecast found that engineers spend 37% of their time addressing disruptions. At that rate, a team of 6 spends more than 2 engineers’ worth of time reacting instead of improving the network. At 2 a.m. the difference is concrete. Instead of opening 6 tools, the engineer on call reads what changed, why it broke and what is affected, checks the evidence behind each answer and decides what to do. In the morning, the senior engineers review that evidence instead of collecting it. REAP is software, not a 24x7 NOC. It does not staff your nights. It makes the time someone does spend at 2 a.m. start from evidence. The daily loop Observe · Reason · Act · Prove, for a small team What changes on an ordinary day, with each capability’s status in the September 2026 release. Available Observe Deterministic conditions on the telemetry REAP collects raise qualified incidents, each with a first analysis attached. Posture findings flag standby pairs that are out of sync before the second failure. Available Reason The Investigation Window answers what changed, why it broke and what is affected, with the evidence one click away, and a summary reaches the engineer on call in Slack or Microsoft Teams. The topology-aware assistant answers the next question. Diagnostic: Available · Remediation: Pilot deliverable Act Diagnostic runbooks compiled from your own procedures let tier 1 close what used to escalate. Remediation runs only inside an approved runbook, behind a confirmation. Available Prove Read-only by default, with every conclusion linked to its evidence and every runbook run logged with the device output. Autonomous execution without approval is Not offered. Follow a day with REAP → Not yet. Correlation and prioritization of the alert streams your existing monitoring produces is In development; today, incidents your monitoring raises reach REAP through ServiceNow or Jira. Backup-path capacity and continuous failover-readiness proof are In development; backup-path capacity is delivered as a pilot finding where interface telemetry is available. Built for this size Sized for the team you have Priced by environment, never per engineer. Price follows the managed environment and the capability tier, so every engineer, every tier-1 analyst and every approver can use REAP. Nothing to replace. Your monitoring, ITSM and automation stay. REAP reads from them and writes its evidence back into ServiceNow or Jira. Light to deploy. REAP Cloud runs on AWS in U.S. regions (Available). A connector cluster inside your network opens an outbound TLS tunnel, so no inbound firewall rule is needed. Credentials are read-only and can be brokered through CyberArk. Small to start. A pilot covers one production domain of 50–250 devices and asks your technical champion for about 3 hours a week. REAP brings a named solutions engineer and 2 working sessions a week. How to start 3 steps, smallest first Each step stands on its own. Stop after any of them. Bring us your last P1 Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value. Take the self-assessment 20 questions in 10 minutes: a stage, your 3 largest gaps and the first door to open. Nothing you enter leaves your browser unless you send it. Run a 45-day proof of value One domain, your baseline in week 0, 8 measures, and BUY, EXTEND or STOP in week 6. A paid proof of value is credited in full against the first annual subscription when the order is signed within 30 days of the business review. Questions Questions small teams ask Will an AI agent change our network at 2 a.m.? Not unless your team approved the runbook and confirms the run. REAP is read-only by default; any write runs inside an approved runbook, behind a confirmation, logged with the device output. Autonomous execution without approval is Not offered. Does REAP replace our monitoring? No. Your monitoring keeps raising incidents; they reach REAP through ServiceNow or Jira, and REAP writes its findings and evidence back to the ticket. Correlation and prioritization of third-party alert streams is In de"},{"t":"Will an AI agent change our network at 2 a.m.?","s":"For mid-sized companies · FAQ","d":"Not unless your team approved the runbook and confirms the run. REAP is read-only by default; any write runs inside an approved runbook, behind a confirmation, logged with the device output. Autonomou","u":"/for-mid-sized-companies/#faq","b":"Not unless your team approved the runbook and confirms the run. REAP is read-only by default; any write runs inside an approved runbook, behind a confirmation, logged with the device output. Autonomous execution without approval is Not offered."},{"t":"Does REAP replace our monitoring?","s":"For mid-sized companies · FAQ","d":"No. Your monitoring keeps raising incidents; they reach REAP through ServiceNow or Jira, and REAP writes its findings and evidence back to the ticket. Correlation and prioritization of third-party ale","u":"/for-mid-sized-companies/#faq","b":"No. Your monitoring keeps raising incidents; they reach REAP through ServiceNow or Jira, and REAP writes its findings and evidence back to the ticket. Correlation and prioritization of third-party alert streams is In development."},{"t":"Do we need a NOC to use REAP?","s":"For mid-sized companies · FAQ","d":"No. Incidents that REAP raises, or that reach it from your ITSM, open with the evidence attached, and the engineer on call gets a summary in Slack or Microsoft Teams. Whoever answers starts from the e","u":"/for-mid-sized-companies/#faq","b":"No. Incidents that REAP raises, or that reach it from your ITSM, open with the evidence attached, and the engineer on call gets a summary in Slack or Microsoft Teams. Whoever answers starts from the evidence, NOC or not."},{"t":"What if REAP is wrong?","s":"For mid-sized companies · FAQ","d":"Then you can see why. Every conclusion shows the commands, outputs and timestamps it rests on, so a wrong answer is visible instead of hidden in a confident sentence. In a pilot, your senior engineers","u":"/for-mid-sized-companies/#faq","b":"Then you can see why. Every conclusion shows the commands, outputs and timestamps it rests on, so a wrong answer is visible instead of hidden in a confident sentence. In a pilot, your senior engineers score every conclusion, including the wrong ones."},{"t":"Network assurance for MSPs and managed networks","s":"Solutions","d":"Evidence-backed investigations for your tier 1, one console for many customer estates, and how REAP reaches smaller businesses through their MSPs.","u":"/for-msps/","b":"For MSPs and managed-network providers Evidence you can show your customers, from one console REAP gives your tier 1 evidence-backed investigations and lets your engineers switch between customer estates from one console. Smaller businesses rarely run their own networks; through you, they get the same evidence an enterprise network team would. Talk to us about partnership See the partner program Who this is for Many customer estates, one senior team Regional MSPs and managed-network providers run many customer estates with lean senior teams, and consistency, evidence and tier-1 capability are the margin. Every customer has a different estate. Every escalation costs a senior engineer. Proving to a customer what happened means reconstructing evidence after the fact, and growth means hiring ahead of revenue. With REAP, when a customer asks what happened, the answer is already in the ticket: the Investigation Window, the evidence behind it and the execution record of any runbook REAP ran. The number to measure is customer networks per senior engineer. Smaller businesses How REAP reaches businesses that do not run their own networks A business with a handful of sites and no network team rarely runs network operations software itself, and it should not have to. Its network is run by an MSP. So REAP reaches smaller businesses through the MSPs that run their networks, not around them. What the business gets is the difference between “resolved” and an explanation: what changed, why it broke, what was affected and what was done, with the evidence, in the tickets its provider already keeps. What the MSP gets is one way of working across every customer estate, instead of one per senior engineer. The daily loop Observe · Reason · Act · Prove, across customer estates Each capability with its status in the September 2026 release. Available Observe · Posture for each customer Standby pairs out of sync, running/startup drift and CVEs that apply because of the features each customer runs. Available Reason · Tier 1 that resolves The Investigation Window gives tier 1 what changed, why it broke and what is affected, with the evidence, so experts review instead of collect. Available Act · The same procedure across estates Your SOPs compiled into diagnostic runbooks that run the same way across customer estates, each with an execution record. Pilot deliverable Prove · Evidence on the changes you make A before-and-after comparison of a real change window, with the outcome in the change ticket. Automated verdicts are In development. Available One console, many estates A multi-organization console: operators switch between customer estates without switching tools. In development Per-operator customer scoping Limiting each operator to named customers is In development. The isolation controls in place today are described in the security packet. Tenancy today. REAP Cloud is multi-tenant, with tenant isolation enforced at the application layer. The multi-organization console is Available; per-operator customer scoping for MSPs is In development. Confirm the current controls with REAP before a partner pilot; the security packet describes them. How to start Start with one customer estate Prove the pattern on real customers before you build the practice. Bring one customer estate Pick a customer with a recent P1. Describe it and keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on that customer’s network happens inside the partner pilot. Run the partner pilot 60 days across 3 to 5 of your customers, one production domain each, measured on the same 8 categories as an enterprise pilot and reported per customer. Choose how you offer it Resell REAP, refer it, or run it inside your managed service. The partner model and margin are set in the partner agreement. The partner pilot 60 days, 3 to 5 customers The standard terms. Details are on the partner program page. Element Standard Scope 3 to 5 partner customers, one production domain each; the ITSM and one telemetry source per customer Deployment REAP Cloud with a connector cluster in each customer network; the partner’s own cloud account by arrangement Measures The same 8 scorecard categories as an enterprise pilot, reported per customer Commercial Resell, refer or run REAP inside your managed service, with margin set in the partner agreement; the pilot fee credited against the first-year agreement Enablement Solutions-engineering support, demo paths, the champion business-case template and the value calculator Questions MSP questions Can a small business buy REAP directly? Usually, no. REAP is built for teams that run their own networks across many sites and 3 or more vendors, and pilots start on a production domain of 50–250 devices. A smaller business is better served through the MSP that runs its network; ask your provider to talk to us. Which networks and tools does REAP support? Cisco, Arista, Juniper, H"},{"t":"Can a small business buy REAP directly?","s":"For MSPs · FAQ","d":"Usually, no. REAP is built for teams that run their own networks across many sites and 3 or more vendors, and pilots start on a production domain of 50–250 devices. A smaller business is better served","u":"/for-msps/#faq","b":"Usually, no. REAP is built for teams that run their own networks across many sites and 3 or more vendors, and pilots start on a production domain of 50–250 devices. A smaller business is better served through the MSP that runs its network; ask your provider to talk to us."},{"t":"Which networks and tools does REAP support?","s":"For MSPs · FAQ","d":"Cisco, Arista, Juniper, HPE Aruba and Palo Alto Networks estates; AWS and Azure network constructs; Juniper Mist, Aruba Central and Cisco Meraki; ServiceNow, Jira and ManageEngine. Fortinet, SONiC and","u":"/for-msps/#faq","b":"Cisco, Arista, Juniper, HPE Aruba and Palo Alto Networks estates; AWS and Azure network constructs; Juniper Mist, Aruba Central and Cisco Meraki; ServiceNow, Jira and ManageEngine. Fortinet, SONiC and other platforms: coverage is confirmed per pilot. See integrations ."},{"t":"Is per-operator customer scoping available?","s":"For MSPs · FAQ","d":"Not yet; it is In development. The multi-organization console is Available today, and the security packet describes the isolation controls in place. Confirm them with REAP before the pilot.","u":"/for-msps/#faq","b":"Not yet; it is In development. The multi-organization console is Available today, and the security packet describes the isolation controls in place. Confirm them with REAP before the pilot."},{"t":"What does an MSP pay?","s":"For MSPs · FAQ","d":"Partner pricing covers deployments across your customer networks from one console, with a partner-led 60-day pilot option. REAP is never priced per engineer, and no price figures are published. See th","u":"/for-msps/#faq","b":"Partner pricing covers deployments across your customer networks from one console, with a partner-led 60-day pilot option. REAP is never priced per engineer, and no price figures are published. See the partner program ."},{"t":"A day with REAP: Observe · Reason · Act · Prove, hour by hour","s":"Platform","d":"One illustrative day with REAP across the NOC analyst, network engineer, change manager and network leader, with each capability’s status label.","u":"/a-day-with-reap/","b":"A day with REAP Observe · Reason · Act · Prove, hour by hour One illustrative day on a fictional network, across the NOC analyst, the network engineer, the change manager and the network leader. Each moment carries its status in the September 2026 release: what runs today, what a pilot delivers and what is not built yet. Book a demo Product status The loop One loop, 4 roles REAP runs one loop on top of the tools you already own: Observe the network read-only, Reason over live evidence, Act under your governance and Prove the outcome before and after, with governance across all four. The loop is the same at every size; who touches it, and when, is what changes. The day A composite day on a 3-plant network Illustrative, on a fictional network. Times show when people act, not measured performance. 07:45 Network engineer Available Observe · Posture findings reviewed The engineer opens the posture findings for the plant domain. The standby unit of the Plant A VPN firewall pair has not synchronized with the active unit since Tuesday; 2 access switches at Plant C show running-versus-startup drift; one CVE applies to the edge routers because of a feature they run. Each finding carries severity, evidence and the vendor-specific fix. 09:30 NOC analyst Available Reason · A question to the topology-aware assistant “What changed on the path from Plant B’s MES VLAN to the ERP servers since yesterday?” The assistant traces the path forward and in reverse, now and at 09:30 yesterday, and answers from configuration history: an OSPF cost raised on plant-b-dist-1 at 18:40 moved return traffic to dist-2. The diff and the trace outputs sit under the answer. 11:00 Change manager Available Reason · Impact analysis for tonight’s change CHG-2107 moves the Plant B guest VLAN to a new subnet at 22:00. Before the CAB meets, the proposed configuration is assessed against topology, reachability, security policy and known CVEs. One new firewall rule would let the guest subnet reach the management network, and the path trace shows how. The engineer narrows the rule, the reassessment is clean, and the CAB approves. 14:10 NOC analyst Available Observe · A qualified incident with a first analysis A deterministic condition on REAP-collected telemetry fires: the OSPF adjacency between plant-c-core-1 and plant-c-dist-1 left FULL at 14:02 and has not re-formed. REAP raises a qualified incident with a first analysis attached, and a summary reaches the analyst in Microsoft Teams. Alerts from other monitoring tools are not correlated by REAP yet (In development); their incidents arrive through ServiceNow or Jira. 14:25 Network engineer Available Reason · The Investigation Window What changed: at 14:02, storage change CHG-2110 raised the MTU on plant-c-core-1 Te1/1/1 from 1500 to 9198 and bounced the interface; dist-1 still runs 1500. Why it broke: the neighbors re-formed with mismatched MTUs and stall in EXSTART. Impact: Plant C reaches the core only through dist-2, so traffic flows but redundancy is gone. Next best action: restore 1500 with runbook RB-14 and re-plan CHG-2110. Each answer is one click from its evidence. 14:40 Network engineer Pilot deliverable Act · An approval-gated remediation runbook The engineer approves RB-14. It runs behind a confirmation, the execution record logs the device output, and the adjacency is FULL again at 14:41. The incident stays open until the storage team re-plans CHG-2110: restored is not the same as fixed. Automatic rollback is In development. 16:00 NOC analyst Available Act · A diagnostic runbook at tier 1 A user at the Dayton branch reports slow file transfers. The analyst runs the branch WAN health runbook, compiled from the team’s own procedure: read-only checks of interface errors, BGP state and QoS drops on both WAN edges. The execution record shows drops in the bulk class during a backup job, so the ticket goes to the backup owner, not a senior engineer. 22:00 Change manager Pilot deliverable Prove · The change window, compared before and after Before CHG-2107 starts, a snapshot of configuration and state is taken, with path traces for the paths it touches. After the window, the configuration is compared with the snapshot, and the traces and posture checks, including active/standby sync, run again. Outcome: Verified, recorded with the evidence in the change ticket. In a pilot today, one real change window is verified this way with your team; automated state packs, verdicts and silent-failure detection are In development. Friday Network leader Available Prove · Findings reviewed with the architect The network leader and the architect go through the week’s findings: the Plant A pair, resynchronized and checked again; the drift, saved; the CVE, scheduled for next month’s window; the MTU incident, closed with its cause. Backup-path capacity is In development; in a pilot it is delivered as a finding where interface telemetry is available. Not in this day. Correlation and prioritization of third-party alert"},{"t":"How to verify a network change: pre- and post-checks by vendor","s":"Guides","d":"Pre- and post-change checks for Cisco IOS XE, NX-OS, Arista EOS, Juniper Junos and PAN-OS, and how to record a verdict with evidence in the ticket.","u":"/guides/verify-a-network-change/","b":"Guide for network engineers How to verify a network change: pre- and post-checks by vendor A change is not verified because the commands ran and nobody called. Capture state before the window, capture it again after, compare the two against what you intended, and record one verdict with the evidence in the change ticket. Get the template All guides 15-minute read · Free Excel workbook On this page The method: capture, change, capture, compare What to check for each change type Cisco IOS XE pre- and post-checks Cisco NX-OS pre- and post-checks Arista EOS pre- and post-checks Juniper Junos pre- and post-checks Palo Alto Networks PAN-OS pre- and post-checks How to decide the verdict Where to store the evidence Checklist Get the template How REAP helps Questions Related The method: capture, change, capture, compare Every verification follows the same four steps, whatever the platform. Write the intent and the rollback trigger first. One sentence on what should change, a list of what must not change (the invariants), and the measurable condition that makes you roll back. Example: “Allow VLAN 230 on the uplink trunks of dist-1 and dist-2; no other VLAN, port-channel or spanning-tree root changes; roll back if any access switch loses its uplink for more than 60 seconds.” Capture the pre-state. Run the same command set on every device in scope, including both members of every redundant pair, as close to the window as you can. Save each output to a file named with the change number, the device, pre or post, and the time. Make the change, then capture the post-state twice. Once immediately after the window, and once after a delay: 30 minutes at least, longer if the change affects traffic that peaks later. ARP and MAC aging, BGP hold timers and DHCP leases mean some failures only appear later. Compare. Diff the configuration against the pre-change copy and read every changed line against the intent. Then compare state: neighbors, route counts, port-channel members, redundancy roles, MAC and ARP counts, counters and probe results. Three habits make the comparison trustworthy: Complete captures. Disable paging first: terminal length 0 on Cisco IOS XE, Cisco NX-OS and Arista EOS, set cli screen-length 0 on Juniper Junos, set cli pager off on PAN-OS. Two reads, not cleared counters. Read counters twice, a known interval apart. A counter that rises between two reads tells you what is happening now; a cumulative total does not, and clearing counters erases history someone else may need. The data plane, not only the control plane. A neighbor can be up while traffic is dropped. Keep a list of probes (ping, TCP connect, application checks) across the paths the change touches, and run the same list before and after. Words in capitals in the commands below (PEER, NAME, INTERFACE, ADDRESS, CHG-NUMBER) are placeholders for your values. What to check for each change type Match the checks to the change. For each type, the list says what must be true afterward. Routing (BGP). Every session that was established is established again. Prefixes received and advertised per neighbor match the baseline, or differ exactly as intended. Best paths for your key prefixes are unchanged unless the change targeted them. No new flaps in the log. Routing (OSPF). The same neighbors in FULL state (on a broadcast segment, 2WAY between two routers that are neither DR nor BDR is normal). Route counts per area and source match the baseline. Interface costs are as intended. Interfaces and port-channels (LAGs). Every interface in scope is up, with no new input or CRC errors between two reads. Every port-channel has the same members bundled as before, and the LACP partner on each member is the device you expect. ACL or firewall policy. The traffic you meant to permit passes and the traffic you meant to block does not, tested with a policy lookup and a live probe. Hit counters rise on the new or changed entries. An explicit final deny does not start climbing. VLAN and spanning tree. The VLAN exists, is active, and is allowed on exactly the intended trunks; the rest of each allowed list is unchanged. The root bridge for each VLAN or instance is unchanged. The topology-change count stops rising after the window. MAC table counts return close to the baseline. First-hop redundancy (HSRP, VRRP). Each group is active (HSRP) or master (VRRP) on the intended router, with a standby or backup present. Preemption and tracking behave as designed. MLAG and vPC. Peer link and keepalive up, consistency checks passing, every MLAG or vPC interface active on both peers, no new orphan ports. HA pairs (firewalls, supervisors, stacks). Both members present, roles as expected, configuration and state synchronized, and no unplanned failover during the window. Software upgrades. The intended release is running, and committed where the platform asks for it, on every member. Modules, transceivers and licenses match the baseline; neighbor, route, MAC and ARP counts are back to the basel"},{"t":"How long after the change should the delayed check run?","s":"Verify a network change · FAQ","d":"Long enough for the timers and traffic the change touches. 30 minutes covers most protocol timers. Changes that affect DHCP relay, ARP or MAC aging, or traffic that peaks later in the day, need a chec","u":"/guides/verify-a-network-change/#faq","b":"Long enough for the timers and traffic the change touches. 30 minutes covers most protocol timers. Changes that affect DHCP relay, ARP or MAC aging, or traffic that peaks later in the day, need a check after that peak or after the next lease or aging cycle. Put the delayed check time in the plan so it is not skipped when the window runs late."},{"t":"Should I clear counters before the change?","s":"Verify a network change · FAQ","d":"Usually not. Take two reads a known interval apart before the change and two after. The difference gives you the rate, and the history stays available to anyone investigating something else on the sam","u":"/guides/verify-a-network-change/#faq","b":"Usually not. Take two reads a known interval apart before the change and two after. The difference gives you the rate, and the history stays available to anyone investigating something else on the same device."},{"t":"What if there is no baseline for a device?","s":"Verify a network change · FAQ","d":"Then that device cannot be Verified, even if everything looks fine. Capture what you can after the fact (the configuration archive, logs, neighbor state), say in the ticket what is missing, record Inc","u":"/guides/verify-a-network-change/#faq","b":"Then that device cannot be Verified, even if everything looks fine. Capture what you can after the fact (the configuration archive, logs, neighbor state), say in the ticket what is missing, record Inconclusive unless you found a regression, and add the device to the pre-check list for the next change."},{"t":"Does a change pushed by automation need the same checks?","s":"Verify a network change · FAQ","d":"Yes. Automation proves the commands were applied as written. It does not prove the network behaves as intended afterward. The same pre- and post-checks apply, and they are straightforward to automate ","u":"/guides/verify-a-network-change/#faq","b":"Yes. Automation proves the commands were applied as written. It does not prove the network behaves as intended afterward. The same pre- and post-checks apply, and they are straightforward to automate alongside the change."},{"t":"We backed out halfway. Is that Rolled back or Degraded?","s":"Verify a network change · FAQ","d":"If you reversed the change and the post-rollback checks match the baseline, record Rolled back. If part of the change remains, or the rollback left a difference from the baseline, record Degraded and ","u":"/guides/verify-a-network-change/#faq","b":"If you reversed the change and the post-rollback checks match the baseline, record Rolled back. If part of the change remains, or the rollback left a difference from the baseline, record Degraded and open an incident or problem record for what is left."},{"t":"How to test firewall failover without an outage","s":"Guides","d":"Test firewall failover in a controlled window: pre-checks, failover and fallback, what to measure, and HA commands for PAN-OS, ASA, SRX and FortiGate.","u":"/guides/test-firewall-failover/","b":"Guide for network engineers How to test firewall failover without an outage A standby firewall that has not carried traffic since commissioning is an assumption. This guide turns it into a measured result: check the pair, move the active role under control, measure what users would feel, and move it back. Get the template All guides 11-minute read · Free Word template On this page What a failover test proves, and what it does not Prerequisites Pre-checks: HA state, configuration sync, session sync, link and path monitoring The controlled failover and the fallback What to measure Post-checks and the record Palo Alto Networks PAN-OS HA Cisco Secure Firewall ASA failover Juniper SRX chassis cluster Fortinet FortiGate HA (FortiOS) Checklist Get the template How REAP helps Questions Related What a failover test proves, and what it does not A controlled failover, where you tell the active unit to step down, proves that the standby can take the active role, that configuration and session state were synchronized, and that the network around the pair follows the move: switch ports, VLANs, routing neighbors and VPN peers. It is the test that finds a standby that stopped synchronizing, a VLAN missing from the standby’s switch port, a routing adjacency that takes too long to form again, or a software or content mismatch between the two units. It does not prove failure detection. A unit told to step down does not exercise link monitoring, path monitoring or heartbeat timers. Test those separately, by taking down a monitored interface or path in a lab or a later window, once the controlled failover passes. Treat the test as a change: an approved maintenance window, a written plan, a rollback path and named people. A test designed to cause no outage can still cause one if the standby is not ready. Finding that out is the point of the test. Prerequisites An approved maintenance window and a change record, with application owners told what they might see. Console or out-of-band access to both units. If the failover goes wrong, in-band management may go with it. A configuration backup of both units taken the same day. Matching software on both units and, on platforms with content updates (application, threat and antivirus signatures), matching content versions. Known preemption behavior. With preemption enabled, the preferred unit takes the active role back when it returns: a second transition you must plan and measure. Without it, the pair stays on the other unit until you move it. Probes running before you start: one probe per second, with timestamps, across every path that matters (inside to outside, through NAT, through each VPN tunnel, to key applications). On Linux, ping -D -O ADDRESS prints a timestamp on every line and reports each missed reply. At least one long-lived TCP session through the pair , such as an SSH session running a continuous command, to show whether established sessions survive. Success criteria agreed in advance , for example: “no established TCP session lost, no more than 3 consecutive probes lost on any path, every BGP neighbor established again within 60 seconds.” Synchronized clocks (NTP) on both units and on the probe hosts, so the timestamps line up. Pre-checks: HA state, configuration sync, session sync, link and path monitoring Run these on both units and stop if any fails. A failed pre-check makes the test Blocked, and the finding alone is worth the window. HA state. One unit active and the other in a ready standby state (passive, Standby Ready or secondary, depending on the platform), with no unexplained transitions in the recent HA history. Configuration sync. The pair reports its configuration as synchronized, or its checksums match. Session sync. The state-synchronization link is up and its counters rise between two reads; where the platform shows it, the standby’s session count is in line with the active unit’s. Link and path monitoring. Every monitored interface and path target is up and reachable from both units. A monitored interface that is down on the standby can make it ineligible, and the failover will either not happen or bounce back. The network around the pair. The switch ports facing the standby carry the same VLANs as those facing the active unit, and every routing neighbor and VPN peer that must form again after the move is known and watched. The controlled failover and the fallback Announce the start on the bridge or channel and note the time. Start the probes and the long-lived session. Capture the pre-state on both units: HA status, session counts, routing neighbors, VPN tunnels. Trigger the failover on the active unit with the platform command in the tables below. This is state-changing: run it only in the approved maintenance window, with the rollback decision owner on the call. Watch both units change state, and watch the probes. Note the time of the first lost probe and of the first successful probe after the last loss, per path. Hold on the new active unit for an "},{"t":"Is suspending the active unit the same as a real failure?","s":"Test firewall failover · FAQ","d":"No. It tests the handover: synchronization, the new active unit and the network around the pair. It does not test detection, because nothing failed. Link and power failures exercise link monitoring, p","u":"/guides/test-firewall-failover/#faq","b":"No. It tests the handover: synchronization, the new active unit and the network around the pair. It does not test detection, because nothing failed. Link and power failures exercise link monitoring, path monitoring and heartbeat timers; test those separately, in a lab or a later window."},{"t":"How much loss is acceptable during a failover?","s":"Test firewall failover · FAQ","d":"Agree it with the application owners before the test and write it into the plan. Stateful failover is designed to keep established TCP sessions; new sessions and some UDP traffic can see a short gap. ","u":"/guides/test-firewall-failover/#faq","b":"Agree it with the application owners before the test and write it into the plan. Stateful failover is designed to keep established TCP sessions; new sessions and some UDP traffic can see a short gap. The number that matters is the one you measure against the criteria you agreed."},{"t":"How often should we test failover?","s":"Test firewall failover · FAQ","d":"After every software upgrade of the pair, after any change to HA settings or monitored interfaces, and on a schedule your risk owner agrees and writes down. A pair that has not been tested since commi","u":"/guides/test-firewall-failover/#faq","b":"After every software upgrade of the pair, after any change to HA settings or monitored interfaces, and on a schedule your risk owner agrees and writes down. A pair that has not been tested since commissioning should be tested first."},{"t":"Should preemption be on or off?","s":"Test firewall failover · FAQ","d":"Both are defensible. Preemption returns the active role to the preferred unit automatically, which is tidy but adds a transition nobody scheduled. Without preemption, the pair stays where the last fai","u":"/guides/test-firewall-failover/#faq","b":"Both are defensible. Preemption returns the active role to the preferred unit automatically, which is tidy but adds a transition nobody scheduled. Without preemption, the pair stays where the last failover left it until someone moves it. Know which one you have, test the behavior you have, and write it down."},{"t":"Can we skip the maintenance window if the failover is designed to be hitless?","s":"Test firewall failover · FAQ","d":"No. The test exists because the standby might not be ready, and if it is not, the failover causes the outage the pair was bought to prevent. Run it in an approved window.","u":"/guides/test-firewall-failover/#faq","b":"No. The test exists because the standby might not be ready, and if it is not, the failover causes the outage the pair was bought to prevent. Run it in an approved window."},{"t":"How to find configuration drift across Cisco, Arista and Juniper","s":"Guides","d":"Find configuration drift on Cisco IOS XE, Cisco NX-OS, Arista EOS and Juniper Junos, separate what matters from noise, and run a weekly drift review.","u":"/guides/find-configuration-drift/","b":"Guide for network engineers How to find configuration drift across Cisco, Arista and Juniper Drift is any difference between what a device runs and what it should run. Compare against three baselines (the saved configuration, the golden configuration and the last approved change), act on what matters, and review it every week. Get the template All guides 8-minute read · Free Excel workbook On this page Three baselines, three kinds of drift Cisco IOS XE: the configuration archive and differences Cisco NX-OS: running-config diff and checkpoints Arista EOS: configuration sessions and diffs Juniper Junos: commit history and rollback comparison Comparing against a golden configuration What drift matters, and what is noise A weekly drift review routine Checklist Get the template How REAP helps Questions Related Three baselines, three kinds of drift Running versus startup. Changes made but not saved. A reload silently reverts them: the fix made during last month’s incident disappears at the next power event. Junos has no running and startup split; its equivalent risk is uncommitted work left in the candidate configuration. Running versus golden. Differences from the approved standard for the device’s role: management access, AAA, logging, NTP, SNMP, spanning-tree protections, control-plane policing. This is where security and consistency drift shows up. Running versus the last approved change. The configuration should equal the configuration left by the last approved change. Anything else is an unrecorded change: an emergency fix never written up, a test left in place, a change made on the wrong device. Add a fourth comparison for redundant pairs. Members of an HSRP or VRRP pair, vPC or MLAG peers and firewall HA pairs should differ only where the design says they differ. A line present on one core and missing on the other is drift, even when both match the golden configuration . Words in capitals in the commands below are placeholders for your values. Cisco IOS XE: the configuration archive and differences IOS XE compares configurations with show archive config differences . With no arguments it compares the startup configuration with the running configuration; with one file it compares that file with the running configuration; with two files it compares them in the order given. Lines marked + exist only in the second configuration, and lines marked - only in the first. Turn on the archive so there is history to compare against. In configuration mode: archive enters archive configuration. path flash:archived-config sets where copies go; each copy gets a number. write-memory archives a copy every time the configuration is saved. time-period 1440 also archives on a timer (the value is in minutes, so 1440 is daily). maximum 14 keeps the 14 most recent copies. log config , then logging enable , records each configuration command with the user who entered it; hidekeys under log config keeps passwords out of that log. Cisco IOS XE Check Command What good looks like Running versus startup show archive config differences No differences: everything running is saved Archive settings and copies show archive Archive path set and the most recent copy listed Archive a copy now archive config A new numbered copy appears in show archive Compare two archived copies show archive config differences flash:archived-config-3 flash:archived-config-4 Only the lines of approved changes between the two copies Compare a saved copy with running show archive config differences flash:CHG-NUMBER-pre.cfg Only the lines of approved changes made since that copy Who changed what show archive log config all Every entry matches an approved change or a known operator (needs logging enabled under archive log config) Configuration events in the log show logging | include CONFIG_I Every “Configured from” event matches a change record Syntax varies by platform and software version; test in a lab first. Cisco NX-OS: running-config diff and checkpoints NX-OS shows unsaved changes with show running-config diff . Checkpoints give you a baseline to compare against: create one before every change and at the end of every approved window, then diff the running configuration against it. Checkpoint names must be unique and must not start with the word system. Cisco NX-OS Check Command What good looks like Running versus startup show running-config diff No differences: everything running is saved Create a checkpoint checkpoint NAME Checkpoint created before each change and at the end of each approved window List checkpoints show checkpoint summary A checkpoint exists for the last approved change Compare a checkpoint with running show diff rollback-patch checkpoint NAME running-config Nothing beyond approved changes made since the checkpoint Save a copy to bootflash copy running-config bootflash:NAME.cfg File saved for later or off-box comparison Compare a saved file with running show diff rollback-patch file bootflash:NAME.cfg running-config Nothing beyond approved"},{"t":"Is a difference between running and startup always a problem?","s":"Find configuration drift · FAQ","d":"During a change window it is expected. Outside one, it means the next reload changes behavior, for better or worse, without anyone deciding. Either save the change through the change process or revert","u":"/guides/find-configuration-drift/#faq","b":"During a change window it is expected. Outside one, it means the next reload changes behavior, for better or worse, without anyone deciding. Either save the change through the change process or revert it."},{"t":"Where should golden configurations live?","s":"Find configuration drift · FAQ","d":"In version control, one template per device role with the per-device variables kept separately, reviewed and approved like any other change. A golden configuration nobody maintains produces findings n","u":"/guides/find-configuration-drift/#faq","b":"In version control, one template per device role with the per-device variables kept separately, reviewed and approved like any other change. A golden configuration nobody maintains produces findings nobody trusts."},{"t":"How do we handle approved deviations?","s":"Find configuration drift · FAQ","d":"Record each in an exceptions list with the device, the lines, the reason, the approver and an expiry date. Review the list in the weekly routine, and reopen anything past its expiry.","u":"/guides/find-configuration-drift/#faq","b":"Record each in an exceptions list with the device, the lines, the reason, the approver and an expiry date. Review the list in the weekly routine, and reopen anything past its expiry."},{"t":"Does drift detection replace change management?","s":"Find configuration drift · FAQ","d":"No. It catches what change management missed: emergency fixes, undocumented tests, changes on the wrong device. Each unrecorded change it finds is a question for the change process as well as a fix fo","u":"/guides/find-configuration-drift/#faq","b":"No. It catches what change management missed: emergency fixes, undocumented tests, changes on the wrong device. Each unrecorded change it finds is a question for the change process as well as a fix for the device."},{"t":"What counts as drift on Junos, with no startup configuration?","s":"Find configuration drift · FAQ","d":"Uncommitted changes in the candidate, commits without a change number in the comment, and differences from the rendered golden configuration or from the configuration left by the last approved commit.","u":"/guides/find-configuration-drift/#faq","b":"Uncommitted changes in the candidate, commits without a change number in the comment, and differences from the rendered golden configuration or from the configuration left by the last approved commit."},{"t":"Method of procedure (MOP) template for network changes","s":"Guides","d":"Method of procedure (MOP) template for network changes: scope, risk and impact, pre-checks, steps, verification, rollback trigger, approvals, evidence.","u":"/guides/network-change-mop-template/","b":"Guide for network engineers Method of procedure (MOP) template for network changes A good MOP lets a qualified engineer who did not write it carry out the change at 2 a.m., know at every step whether it worked, and know exactly when and how to back out. Get the template All guides 8-minute read · Free Word template On this page What a MOP is for Scope Risk and impact analysis Pre-checks and the go/no-go decision Implementation steps Verification steps with expected results Rollback plan and trigger Communications Approvals Evidence to attach to the ticket Checklist Get the template How REAP helps Questions Related What a MOP is for The change record authorizes the work; the MOP is how the work is done. It is written before the change advisory board sees the change, reviewed by a peer who could run it, and followed during the window. Every step has an expected result, and the rollback is written, with its trigger, before anything is touched. A MOP is specific to one change; a runbook covers a recurring operation. If you make the same change often, turn its MOP into a tested template for a standard change, and keep the pre-check and verification sections for every run. Scope Intent in one sentence, and the invariants: what must not change. Devices in scope: hostname, role, site, platform, software release, and console or out-of-band access for each. Out of scope: what this change will not touch, stated so nobody widens it during the window. Dependencies: other teams, carriers, vendors and other changes in the same window. The window: start and end with the time zone, the latest time rollback can start and still finish inside the window, and any point of no return. Risk and impact analysis Blast radius : the devices, paths, services and users affected if the change goes wrong, not only if it goes right. Redundancy during the change: will any service run on a single path, member or unit, and for how long? Expected impact , stated precisely: “one HSRP role change per core, each under 5 seconds of loss”, “the BGP session to ISP-A resets once”. What could go wrong: the realistic failure modes, each with likelihood, impact and mitigation. Testing: lab results, earlier runs of similar changes, and the release notes and known issues for any new software. Conflicts: change freezes, business events and other changes that touch the same devices or paths. Pre-checks and the go/no-go decision List each pre-check with its command and its pass condition, and keep the outputs: they are the baseline for verification. Typical pre-checks: Configuration saved, with no unsaved or uncommitted changes, and a copy stored off the device. Console or out-of-band access tested on every device in scope. Both members of every redundant pair healthy and in sync. No open incident on the affected services. Baseline outputs captured for every verification step (see how to verify a network change ). Approvals in place, and the people needed on the call present. Name the person who makes the go/no-go call. If a pre-check fails, the answer is no-go, and the change is recorded as Blocked with the failed check as its evidence. Implementation steps Number every step, with one device and one action per step. Write the exact commands, ready to paste, and the configuration mode they run in. Give each step an expected result and a checkpoint: the command that proves the step worked before you continue. Estimate each step’s duration, so you know early when the window is at risk. Mark state-changing steps, and the step after which rollback becomes harder. Use the platform’s safety nets. Words in capitals in the commands below are placeholders for your values. Safety nets by platform Check Command What good looks like Cisco IOS XE: save the pre-change configuration copy running-config flash:CHG-NUMBER-pre.cfg File in flash before the first change Cisco IOS XE: see what changed show archive config differences flash:CHG-NUMBER-pre.cfg Only the intended lines: + added, - removed Cisco IOS XE: roll back to the saved file: STATE-CHANGING, approved maintenance window only configure replace flash:CHG-NUMBER-pre.cfg Running configuration replaced by the saved file once you confirm the prompt; run the verification steps again Cisco NX-OS: checkpoint before the change checkpoint NAME Listed in show checkpoint summary Cisco NX-OS: see what changed show diff rollback-patch checkpoint NAME running-config Only the intended lines Cisco NX-OS: roll back to the checkpoint: STATE-CHANGING, approved maintenance window only rollback running-config checkpoint NAME atomic Applied only if no errors occur; run the verification steps again Arista EOS: stage the change configure session NAME Change held until committed Arista EOS: review before commit show session-config diffs Only the intended lines Arista EOS: commit with automatic rollback: STATE-CHANGING, approved maintenance window only commit timer 00:10:00 Rolled back unless confirmed with configure session NAME commit with"},{"t":"How detailed should a MOP be?","s":"MOP template · FAQ","d":"Detailed enough that a qualified engineer who did not write it can run it without calling the author: exact commands, the mode they run in, and the expected result of every step. If a step says “confi","u":"/guides/network-change-mop-template/#faq","b":"Detailed enough that a qualified engineer who did not write it can run it without calling the author: exact commands, the mode they run in, and the expected result of every step. If a step says “configure BGP”, it is not detailed enough."},{"t":"Do standard changes need a MOP?","s":"MOP template · FAQ","d":"They need one tested MOP that serves as the template, approved once. Each run still records its own pre-checks, verification results and verdict.","u":"/guides/network-change-mop-template/#faq","b":"They need one tested MOP that serves as the template, approved once. Each run still records its own pre-checks, verification results and verdict."},{"t":"What if we need to deviate from the MOP during the window?","s":"MOP template · FAQ","d":"Stop, write down the deviation and the reason, and get the go/no-go owner’s decision before you continue. Unrecorded deviations are how a change becomes the next postmortem.","u":"/guides/network-change-mop-template/#faq","b":"Stop, write down the deviation and the reason, and get the go/no-go owner’s decision before you continue. Unrecorded deviations are how a change becomes the next postmortem."},{"t":"Who should review a MOP?","s":"MOP template · FAQ","d":"A peer who could run it, for technical accuracy, and the owners of the affected services, for impact and timing. The author should not be the only person who understands it.","u":"/guides/network-change-mop-template/#faq","b":"A peer who could run it, for technical accuracy, and the owners of the affected services, for impact and timing. The author should not be the only person who understands it."},{"t":"Does an emergency change need a MOP?","s":"MOP template · FAQ","d":"Yes, even a short one written during the incident. Capture the steps, the pre- and post-state and the verdict, and review it afterward with the same care as a planned change.","u":"/guides/network-change-mop-template/#faq","b":"Yes, even a short one written during the incident. Capture the steps, the pre- and post-state and the verdict, and review it afterward with the same care as a planned change."},{"t":"Network incident postmortem template (blameless and evidence-first)","s":"Guides","d":"Blameless, evidence-first network postmortem template: timestamped timeline, evidence list, contributing factors, owned actions, restored versus fixed.","u":"/guides/network-incident-postmortem-template/","b":"Guide for network engineers Network incident postmortem template (blameless and evidence-first) A postmortem should leave the network harder to break the same way twice. That takes a timeline built from timestamps, an evidence list anyone can check, contributing factors instead of a culprit, and actions with a name and a date. Get the template All guides 8-minute read · Free Word template On this page Blameless and evidence-first The structure Build the timeline with timestamps The evidence list Contributing factors: what changed and what detection missed Actions with owners and dates How to run the review meeting Restored versus fixed Checklist Get the template How REAP helps Questions Related Blameless and evidence-first Blameless means the review asks why an action made sense at the time, with the information the person had, and what in the system allowed it to cause harm. The finding is the set of conditions that let a reasonable action fail, not the person who took it. This is not leniency; it is how you hear what actually happened. Evidence-first means every statement in the timeline and the analysis points to something checkable: command output, a log line, a configuration diff, a ticket entry, a graph with its time range. A statement without evidence is labeled as a recollection, and a conclusion without evidence is labeled as a hypothesis. Write one for every P1 , every repeat incident, every incident that followed a change, and every event where redundancy did not work as designed, even when users did not notice. The structure Summary. 3 to 5 sentences: what happened, who was affected, for how long, and the current status (restored, root cause confirmed, or fixed). Write it last. Impact. Services, sites and users affected; impact start and end with the time zone; how the impact was measured. Detection and response times. Impact start, detection, acknowledgement, restoration and root-cause confirmation, each with its source. Timeline. Timestamped events from every source, in one time zone. Evidence list. Numbered items that the timeline and the analysis refer to. What changed. Configuration, software, hardware, traffic and dependencies, whether or not a change record exists. Root cause and contributing factors. The mechanism, and the conditions that let it happen, go undetected and last as long as it did. What went well and what was hard. Detection, diagnosis, communication, restoration. Actions. Each with a type, an owner, a due date and a definition of done. Status: restored or fixed. And the evidence that would move it to fixed. Build the timeline with timestamps Use one time zone for the whole document and state it at the top, with its UTC offset. Give every line a source: device log, monitoring alert, ITSM entry, chat message, bridge notes, change record. Separate four moments that are easy to blur: when impact started, when it was detected, when someone acknowledged it, and when service was restored. Include the hypotheses tested and rejected, with their times. They show where the diagnosis time went. Check device clocks before trusting device timestamps. A router 4 minutes off can reorder cause and effect; note any offset you corrected for. Collect volatile evidence early. Logging buffers wrap, and on many platforms are lost on reload; routing, ARP and MAC tables change by the minute. The commands below check clock synchronization and pull configuration-change history, two sources most network timelines need. Clock and change sources by platform Check Command What good looks like Cisco IOS XE: clock synchronized show ntp status Clock is synchronized, with a reference shown Cisco IOS XE: configuration changes show archive log config all Commands with user and time (needs logging enabled under archive log config) Cisco NX-OS: clock synchronized show ntp peer-status A peer marked as selected for synchronization Cisco NX-OS: configuration changes show accounting log Commands with user and time Arista EOS: clock synchronized show ntp status Synchronized to an NTP server Arista EOS: device log show logging Events with timestamps around the incident Juniper Junos: clock synchronized show ntp associations One peer marked with an asterisk as the system peer Juniper Junos: configuration changes show system commit Commits with user, time and comment Palo Alto Networks PAN-OS: clock synchronized show ntp Synchronized to a configured NTP server Palo Alto Networks PAN-OS: configuration changes show log config direction equal backward Configuration log entries, newest first, with administrator and time Syntax varies by platform and software version; test in a lab first. The evidence list Number every item (E1, E2 and so on) and refer to the numbers in the timeline and the analysis. For each item, record: when it was captured, and the time range it covers; the device or system, and the exact command, query or file; the relevant lines, quoted, not paraphrased; what it shows, in one sentence; where the full i"},{"t":"Who should write the postmortem?","s":"Postmortem template · FAQ","d":"The incident lead, or an engineer who worked the incident, writes the draft; a facilitator who was not involved runs the review. The author collects evidence from everyone, so the document is not one ","u":"/guides/network-incident-postmortem-template/#faq","b":"The incident lead, or an engineer who worked the incident, writes the draft; a facilitator who was not involved runs the review. The author collects evidence from everyone, so the document is not one person’s account."},{"t":"What if we never found the root cause?","s":"Postmortem template · FAQ","d":"Say so. Record the status as restored, list the hypotheses tested and the evidence that was missing, and add actions that capture that evidence next time: longer log retention, a configuration archive","u":"/guides/network-incident-postmortem-template/#faq","b":"Say so. Record the status as restored, list the hypotheses tested and the evidence that was missing, and add actions that capture that evidence next time: longer log retention, a configuration archive, a probe. An honest unknown is more useful than a guessed cause."},{"t":"How is a postmortem different from a root-cause analysis?","s":"Postmortem template · FAQ","d":"The root-cause analysis explains why the incident happened. The postmortem includes it, and also covers detection, response, communication and the actions that follow.","u":"/guides/network-incident-postmortem-template/#faq","b":"The root-cause analysis explains why the incident happened. The postmortem includes it, and also covers detection, response, communication and the actions that follow."},{"t":"How do we stay blameless when someone made a mistake?","s":"Postmortem template · FAQ","d":"Describe the action and the conditions around it plainly, then ask why the system allowed a single action to cause harm and why nothing caught it. Naming the action is fine; making the person the find","u":"/guides/network-incident-postmortem-template/#faq","b":"Describe the action and the conditions around it plainly, then ask why the system allowed a single action to cause harm and why nothing caught it. Naming the action is fine; making the person the finding is not."},{"t":"Should postmortems be shared beyond the team?","s":"Postmortem template · FAQ","d":"Share the summary, the contributing factors and the actions widely; that is how other teams learn from them. Keep the raw evidence with the record, since it can contain addresses, configurations and u","u":"/guides/network-incident-postmortem-template/#faq","b":"Share the summary, the contributing factors and the actions widely; that is how other teams learn from them. Keep the raw evidence with the record, since it can contain addresses, configurations and user data."},{"t":"Measure your network operations baseline: 7 numbers","s":"Guides","d":"Measure your network operations baseline from ITSM tickets: time to detect and resolve (P50, P95), P1/P2 volume, repeats, change failure rate and more.","u":"/guides/network-operations-baseline/","b":"Guide for network engineers Measure your network operations baseline: 7 numbers Before a new tool, a reorganization or a hire, measure where you are. 7 numbers, most of them pulled from the tickets you already have, show how fast you find and fix problems, how often they come back, and what each one costs in effort. Get the template All guides 9-minute read · Free Excel workbook On this page Why a baseline, and why these 7 Define the clocks before you count 1. Time to detect (P50 and P95) 2. Time to resolve (P50 and P95) 3. P1 and P2 incidents per month 4. Repeat incidents 5. Change failure rate 6. Tools and engineer-minutes per investigation 7. Tier-1 resolution share Pitfalls: averages hide the tail Keep it current Checklist Get the template How REAP helps Questions Related Why a baseline, and why these 7 Without a baseline , every improvement is an opinion. These 7 numbers cover detection, resolution, volume, learning, change quality, effort and escalation, and most of them come out of an ITSM export in an afternoon. Use the last 6 to 12 months, and write down every definition so next quarter’s numbers are comparable. Time to detect, P50 and P95 Time to resolve, P50 and P95 P1 and P2 incidents per month Repeat incidents Change failure rate Tools and engineer-minutes per investigation Tier-1 resolution share The 7 numbers at a glance Number Definition Where it comes from Time to detect (P50, P95) Minutes from impact start to detection (the first alert or the first ticket, whichever came first) Incident records, plus the impact start from monitoring history or the postmortem Time to resolve (P50, P95) Minutes from impact start to service restored, not to ticket closure Incident records: the restored or resolved time P1 and P2 incidents per month Network-attributed incidents of each priority, divided by the months in the period Incident records filtered by priority and by resolving group or configuration item Repeat incidents Incidents whose cause matches an incident in the previous 90 days, as a count and as a share Incident records linked to problem records or a cause field Change failure rate Implemented changes that caused an incident, were rolled back or needed remediation, divided by all implemented changes Change records and the incidents linked to them Tools and engineer-minutes per investigation Consoles opened, and total engineer-minutes to an evidence-backed cause, per P1 or P2 Time logs, or a reconstruction with the engineers Tier-1 resolution share Network incidents resolved by tier 1 without escalation, divided by all network incidents Incident records: resolving group and reassignment history Field names differ by ITSM product and by customization; map them once and write the mapping down. Define the clocks before you count Most arguments about a baseline are about clocks, not numbers. Decide these moments and write them down: Impact start: when users or services were first affected. Tickets rarely record it; take it from monitoring history or the postmortem, and add a field for it going forward. Detected: the first alert or the first ticket, whichever came first. Acknowledged: when a person started working on it. Useful for on-call analysis; not one of the 7. Restored: when service was back for users, even through a workaround. Closed: when the ticket was closed, often hours or days after restoration while someone waited for confirmation. Do not use it as the resolve time. In ServiceNow, the incident’s opened_at and resolved_at fields are the usual starting points; in Jira, Created and Resolved. Check what your teams actually do with them: if an incident is marked resolved when the user confirms rather than when service returns, your time to resolve includes waiting time. 1. Time to detect (P50 and P95) Definition: detected minus impact start, in minutes, for network P1 and P2 incidents. See MTTD . How to pull it: export P1 and P2 incidents for the period with their opened time and, where recorded, the impact start. Fill missing impact starts from monitoring history or the postmortem timeline. Where you cannot establish one, leave that incident out of this number and report how many you left out. Watch for: incidents detected by users. If the first signal was a user call, that call is your detection time, and the gap to the impact start is exactly what this number exists to expose. 2. Time to resolve (P50 and P95) Definition: restored minus impact start, in minutes, for network P1 and P2 incidents. Where the impact start is missing, use the detected time and say so. See MTTR . How to pull it: the same export, with the restored or resolved time. Report P50 (the median) and P95, with the number of incidents behind them. Watch for: tickets resolved long after restoration; reopened tickets (use the final restoration); and incidents whose priority changed midway (count by the highest priority reached or by the final one, and stick to the rule). 3. P1 and P2 incidents per month Definition: network"},{"t":"Why P50 and P95 instead of MTTR?","s":"Operations baseline · FAQ","d":"A mean is pulled by a few long incidents and describes neither the typical case nor the bad one. P50 shows the typical incident and P95 shows the tail, the part users and executives remember. If you m","u":"/guides/network-operations-baseline/#faq","b":"A mean is pulled by a few long incidents and describes neither the typical case nor the bad one. P50 shows the typical incident and P95 shows the tail, the part users and executives remember. If you must report the mean, put the percentiles next to it."},{"t":"What if our tickets do not record the impact start?","s":"Operations baseline · FAQ","d":"Most do not. Fill it for P1 and P2 incidents from monitoring history or postmortem timelines, count the incidents you could not fill, and add an impact-start field to the incident form so the gap clos","u":"/guides/network-operations-baseline/#faq","b":"Most do not. Fill it for P1 and P2 incidents from monitoring history or postmortem timelines, count the incidents you could not fill, and add an impact-start field to the incident form so the gap closes over time."},{"t":"How many months of data do we need?","s":"Operations baseline · FAQ","d":"6 to 12 months usually gives enough P1 and P2 incidents to be useful and covers seasonal change patterns. If the period holds 20 or fewer P1 and P2 incidents, report the counts and the individual dura","u":"/guides/network-operations-baseline/#faq","b":"6 to 12 months usually gives enough P1 and P2 incidents to be useful and covers seasonal change patterns. If the period holds 20 or fewer P1 and P2 incidents, report the counts and the individual durations rather than leaning on the P95."},{"t":"Should carrier and provider outages count?","s":"Operations baseline · FAQ","d":"Count what your network team had to detect, diagnose or restore, including carrier and provider outages, and tag them so you can report the numbers with and without them. Write the rule down.","u":"/guides/network-operations-baseline/#faq","b":"Count what your network team had to detect, diagnose or restore, including carrier and provider outages, and tag them so you can report the numbers with and without them. Write the rule down."},{"t":"Can we compare our numbers with published industry figures?","s":"Operations baseline · FAQ","d":"Only loosely. Published figures use their own definitions and populations. Your own trend, with fixed definitions, is the comparison that matters.","u":"/guides/network-operations-baseline/#faq","b":"Only loosely. Published figures use their own definitions and populations. Your own trend, with fixed definitions, is the comparison that matters."},{"t":"Guides for network engineers","s":"Guides","d":"Guides for network engineers: verify a change, test firewall failover, find configuration drift, write a MOP, run a postmortem, measure a baseline.","u":"/guides/","b":"Guides Guides for network engineers Step-by-step guides for the work network teams do every week: verifying a change, testing firewall failover, finding configuration drift, writing a MOP, running a postmortem and measuring a baseline. Each comes with a free Word or Excel template, and each works with or without REAP. The guides Start with the task in front of you Each guide gives the method, the checks and what good looks like, a checklist, and a template emailed to you. 15-minute read · Template: Excel How to verify a network change: pre- and post-checks by vendor Pre- and post-change checks for Cisco IOS XE, NX-OS, Arista EOS, Juniper Junos and PAN-OS, and how to record a verdict with evidence in the ticket. Read the guide → 11-minute read · Template: Word How to test firewall failover without an outage Test firewall failover in a controlled window: pre-checks, failover and fallback, what to measure, and HA commands for PAN-OS, ASA, SRX and FortiGate. Read the guide → 8-minute read · Template: Excel How to find configuration drift across Cisco, Arista and Juniper Find configuration drift on Cisco IOS XE, Cisco NX-OS, Arista EOS and Juniper Junos, separate what matters from noise, and run a weekly drift review. Read the guide → 8-minute read · Template: Word Method of procedure (MOP) template for network changes Method of procedure (MOP) template for network changes: scope, risk and impact, pre-checks, steps, verification, rollback trigger, approvals, evidence. Read the guide → 8-minute read · Template: Word Network incident postmortem template (blameless and evidence-first) Blameless, evidence-first network postmortem template: timestamped timeline, evidence list, contributing factors, owned actions, restored versus fixed. Read the guide → 9-minute read · Template: Excel Measure your network operations baseline: 7 numbers Measure your network operations baseline from ITSM tickets: time to detect and resolve (P50, P95), P1/P2 volume, repeats, change failure rate and more. Read the guide → How they are built What every guide includes The method, step by step, and the decisions that matter Checks and commands where the task needs them, with what good looks like A checklist to work through during the task A free Word or Excel template, emailed to you Straight answers to the questions teams ask How REAP helps, with each capability’s status label Before you run a command. Commands are written for the platforms named in each guide. Syntax varies by platform and software version, so test in a lab first, and run state-changing commands only in an approved maintenance window. Bring us your last P1. Keep the root cause to yourself; in a 30-minute session we walk through how REAP would have investigated it, evidence first. The replay on your own network happens inside the proof of value. Bring us your last P1 Take the self-assessment"},{"t":"REAP","s":"Glossary","d":"Reasoning Enabled Agentic Platform: the agentic AI platform for network operations, built as the reasoning and assurance layer above the tools an…","u":"/glossary/reap/","b":"Reasoning Enabled Agentic Platform: the agentic AI platform for network operations, built as the reasoning and assurance layer above the tools an enterprise already runs. In REAP: The company and the product share the name. REAP replaces nothing; it reads from monitoring, ITSM, PAM, on-call and network platforms and writes evidence back into the tickets a team already uses. The platform"},{"t":"Agentic NetOps","s":"Glossary","d":"Network operations in which AI agents plan and carry out multi-step investigations and, under governance, actions, rather than executing predefined…","u":"/glossary/agentic-netops/","b":"Network operations in which AI agents plan and carry out multi-step investigations and, under governance, actions, rather than executing predefined scripts or only correlating events. In REAP: The category REAP belongs to. Analysts describe production-grade agentic NetOps software by five requirements: multivendor support, embedded organizational context, multiple autonomy modes, pre-execution validation and transparent reasoning. Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) The platform"},{"t":"Observe · Reason · Act · Prove","s":"Glossary","d":"REAP’s operating loop: observe the environment (read-only by default), reason over live evidence, act under governance, and prove the outcome with…","u":"/glossary/observe-reason-act/","b":"REAP’s operating loop: observe the environment (read-only by default), reason over live evidence, act under governance, and prove the outcome with before-and-after verification and failover tests. In REAP: Every capability on the platform belongs to one of the four steps; governance (autonomy modes, least privilege, approval gates, the audit trail) runs across all of them. Prove became a step in its own right in October 2026; the self-assessment keeps Govern & Prove as its fourth dimension. The platform"},{"t":"Prove","s":"Glossary","d":"The step in which REAP verifies the outcome: a before-and-after verdict on every change, with the evidence behind it, and failover and recovery tested…","u":"/glossary/prove/","b":"The step in which REAP verifies the outcome: a before-and-after verdict on every change, with the evidence behind it, and failover and recovery tested before they are needed. In REAP: Restored is not the same as fixed; completed is not the same as verified. Before-and-after verification on one real change window is a Pilot deliverable today; automated verdicts on every change are In development; failover and posture findings come from Resilience Assurance. The platform"},{"t":"Agentic Network Assurance","s":"Glossary","d":"REAP’s line under “From signals to answers.”, written in full as “Agentic Network Assurance. Grounded in Evidence.”: AI agents that verify the network…","u":"/glossary/agentic-network-assurance/","b":"REAP’s line under “From signals to answers.”, written in full as “Agentic Network Assurance. Grounded in Evidence.”: AI agents that verify the network does what its design, business intent and policy require, and show the evidence for every conclusion. In REAP: Network assurance validates that what is configured across the network actually works as intended; agentic means the checking, the reasoning and the next step are done by AI agents, read-only by default and approval-gated when they act; grounded in evidence means every conclusion is traceable to the data behind it. The platform"},{"t":"Observe","s":"Glossary","d":"The stage in which REAP collects and relates the information islands: devices, configurations, telemetry, topology, tickets, change history, runbooks and…","u":"/glossary/observe/","b":"The stage in which REAP collects and relates the information islands: devices, configurations, telemetry, topology, tickets, change history, runbooks and documentation. In REAP: Collection is read-only by default and brokered through the customer’s PAM where available. The platform"},{"t":"Reason","s":"Glossary","d":"The stage in which agents form a hypothesis, gather the next piece of evidence, test it and change course, the way a senior engineer does.","u":"/glossary/reason/","b":"The stage in which agents form a hypothesis, gather the next piece of evidence, test it and change course, the way a senior engineer does. In REAP: Produces the Investigation Window and resilience findings, each traceable to its evidence. Change verdicts: a Pilot deliverable on one real change window; automated verdicts on every change are In development. The platform"},{"t":"Act","s":"Glossary","d":"The stage in which REAP recommends, and where approved, executes runbooks with pre-execution validation, confirmation, rollback and an audit trail.","u":"/glossary/act/","b":"The stage in which REAP recommends, and where approved, executes runbooks with pre-execution validation, confirmation, rollback and an audit trail. In REAP: Recommend-only and approval-gated execution today; per-action autonomy configuration, choosing autonomy by action type and role, is In development. Production auto-remediation is out of scope for every pilot. The platform"},{"t":"Govern & Prove","s":"Glossary","d":"The cross-cutting discipline of controlling what agents may do and producing evidence of what happened: access, approvals, audit, and proof of resilience…","u":"/glossary/govern-and-prove/","b":"The cross-cutting discipline of controlling what agents may do and producing evidence of what happened: access, approvals, audit, and proof of resilience and control. In REAP: One of the four dimensions of the Network Assurance Self-Assessment. On the platform, Prove is now a step of the loop and governance runs across all four steps. The platform"},{"t":"Reasoning and assurance layer","s":"Glossary","d":"REAP’s position in the stack: above monitoring, ITSM, PAM, on-call and network platforms, consuming their data and returning explanations with the…","u":"/glossary/reasoning-and-assurance-layer/","b":"REAP’s position in the stack: above monitoring, ITSM, PAM, on-call and network platforms, consuming their data and returning explanations with the evidence behind them. In REAP: The phrase that answers “does REAP replace X?”: it does not. The platform","a":"assurance layer"},{"t":"Information islands","s":"Glossary","d":"The separate places where the knowledge that explains a network lives: command references, TAC history, validated designs, topology diagrams, site…","u":"/glossary/information-islands/","b":"The separate places where the knowledge that explains a network lives: command references, TAC history, validated designs, topology diagrams, site specifics, CMDB, release notes, debugging tools, runbooks, tickets and alerts. In REAP: REAP reads across the islands; today they are bridged by expert people and hard-coded automation. The platform"},{"t":"Knowledge graph","s":"Glossary","d":"A graph of devices, interfaces, paths, sites, services, tickets and documents and the relationships between them, used to relate evidence across sources.","u":"/glossary/knowledge-graph/","b":"A graph of devices, interfaces, paths, sites, services, tickets and documents and the relationships between them, used to relate evidence across sources. In REAP: Part of REAP’s data and intelligence layer; the basis for blast-radius and dependency reasoning. The platform"},{"t":"Agent harness","s":"Glossary","d":"The layer that orchestrates REAP’s specialized agents: Troubleshooter, Impact Analyzer, Planner, Posture Analyzer and the device, cloud, Layer-2, routing…","u":"/glossary/agent-harness/","b":"The layer that orchestrates REAP’s specialized agents: Troubleshooter, Impact Analyzer, Planner, Posture Analyzer and the device, cloud, Layer-2, routing, security, telemetry and ticketing agents. In REAP: Shown on the architecture diagram; the harness enforces the governance settings an agent runs under. The platform"},{"t":"Topology-aware assistant","s":"Glossary","d":"REAP’s conversational interface, which answers “why is this path down”, “what changed”, “what is impacted” and “how do I safely fix this” from topology…","u":"/glossary/topology-aware-assistant/","b":"REAP’s conversational interface, which answers “why is this path down”, “what changed”, “what is impacted” and “how do I safely fix this” from topology, configuration, telemetry and history. In REAP: Available today; every answer links to its evidence. The platform"},{"t":"Deterministic fast path","s":"Glossary","d":"A deterministic rule that detects a known condition without a model call, so the investigation that follows starts from a confirmed fact.","u":"/glossary/deterministic-fast-path/","b":"A deterministic rule that detects a known condition without a model call, so the investigation that follows starts from a confirmed fact. In REAP: In REAP: known conditions are detected by rules; the time to an evidence-backed answer in the investigation that follows is recorded and reported as P50 and P95 in a pilot. The platform"},{"t":"Two-speed reasoning","s":"Glossary","d":"The combination of deterministic rules that detect known conditions and agentic investigation that explains them, including novel incidents.","u":"/glossary/two-speed-reasoning/","b":"The combination of deterministic rules that detect known conditions and agentic investigation that explains them, including novel incidents. In REAP: The reason REAP reports P50 and P95 separately for known and novel cases, measured in a pilot. The platform"},{"t":"Hypothesis","s":"Glossary","d":"A candidate explanation an agent forms from what it knows, then tests by gathering the next piece of evidence.","u":"/glossary/hypothesis/","b":"A candidate explanation an agent forms from what it knows, then tests by gathering the next piece of evidence. In REAP: In REAP: each conclusion is shown with the evidence behind it; a visible log of hypotheses tested and rejected is In development. Reasoning and evidence"},{"t":"Evidence","s":"Glossary","d":"Command output, log lines, configuration diffs, telemetry, ticket text or document passages that support or contradict a conclusion.","u":"/glossary/evidence/","b":"Command output, log lines, configuration diffs, telemetry, ticket text or document passages that support or contradict a conclusion. In REAP: Every conclusion in REAP links to its evidence; in a pilot, engineers score whether at least 90% of conclusions are traceable. Reasoning and evidence"},{"t":"Evidence traceability","s":"Glossary","d":"The property that every conclusion can be followed back to the exact evidence that supports it, in one click.","u":"/glossary/evidence-traceability/","b":"The property that every conclusion can be followed back to the exact evidence that supports it, in one click. In REAP: A scorecard measure (diagnosis quality); the first standard on the “How REAP reasons” page. Reasoning and evidence"},{"t":"Transparent reasoning","s":"Glossary","d":"Reasoning that shows its steps, its evidence and its uncertainty rather than only its answer.","u":"/glossary/transparent-reasoning/","b":"Reasoning that shows its steps, its evidence and its uncertainty rather than only its answer. In REAP: One of the five analyst requirements for production-grade agentic NetOps software. Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) Reasoning and evidence"},{"t":"Investigation Window","s":"Glossary","d":"REAP’s primary output for an incident: what changed, why it broke, what is affected, the next best action, and the evidence behind each.","u":"/glossary/investigation-window/","b":"REAP’s primary output for an incident: what changed, why it broke, what is affected, the next best action, and the evidence behind each. In REAP: Written into the ServiceNow or Jira record; the artifact engineers arrive to instead of six tools. Reasoning and evidence"},{"t":"What changed","s":"Glossary","d":"The first question REAP answers in any investigation: which configuration, state or environment change preceded the symptom, made by whom or what, and…","u":"/glossary/what-changed/","b":"The first question REAP answers in any investigation: which configuration, state or environment change preceded the symptom, made by whom or what, and when. In REAP: Configuration history and change records are first-class evidence because most outages are explained by a change nobody connected to the symptom. Reasoning and evidence"},{"t":"Configuration diff","s":"Glossary","d":"The line-by-line difference between two configuration states of a device or service, with timestamps and, where known, the actor.","u":"/glossary/configuration-diff/","b":"The line-by-line difference between two configuration states of a device or service, with timestamps and, where known, the actor. In REAP: Evidence in incidents and the basis of post-change verification (intended versus actual change). Reasoning and evidence"},{"t":"Blast radius","s":"Glossary","d":"The set of devices, paths and, where dependency context exists, services affected by an incident or a proposed change.","u":"/glossary/blast-radius/","b":"The set of devices, paths and, where dependency context exists, services affected by an incident or a proposed change. In REAP: In REAP: computed from topology; user and service impact where the customer attaches that context. Its accuracy is a diagnosis-quality measure. Reasoning and evidence"},{"t":"Next best action","s":"Glossary","d":"The single most useful step REAP recommends next (a diagnostic command, a rollback, a runbook) with the reason and the risk.","u":"/glossary/next-best-action/","b":"The single most useful step REAP recommends next (a diagnostic command, a rollback, a runbook) with the reason and the risk. In REAP: When evidence is insufficient, the next best action is another diagnostic step, not a guess. Reasoning and evidence"},{"t":"Uncertainty stated","s":"Glossary","d":"REAP’s rule that when the evidence is insufficient it says so and proposes the next diagnostic step.","u":"/glossary/uncertainty-stated/","b":"REAP’s rule that when the evidence is insufficient it says so and proposes the next diagnostic step. In REAP: Confident guessing is treated as a failure mode; engineers score conclusions they accept. Reasoning and evidence"},{"t":"Root cause","s":"Glossary","d":"The underlying condition whose correction prevents the incident from recurring, as distinct from the symptom that was restored.","u":"/glossary/root-cause/","b":"The underlying condition whose correction prevents the incident from recurring, as distinct from the symptom that was restored. In REAP: REAP’s output is an evidence-backed root cause, with time to answer reported as P50 and P95 in a pilot; “restored” without a root cause is the “restored ≠ fixed” gap. Reasoning and evidence"},{"t":"Root-cause analysis (RCA)","s":"Glossary","d":"The structured determination of why an incident happened, with evidence, usually written into a problem record.","u":"/glossary/rca/","b":"The structured determination of why an incident happened, with evidence, usually written into a problem record. In REAP: REAP produces the RCA narrative and evidence links; pilots measure RCA documentation hours saved. Reasoning and evidence","a":"Root-cause analysis · RCA"},{"t":"Correlation","s":"Glossary","d":"Relating events, metrics, configuration and topology across sources to identify a common cause or dependency.","u":"/glossary/correlation/","b":"Relating events, metrics, configuration and topology across sources to identify a common cause or dependency. In REAP: In REAP: evidence from separate silos is related inside an investigation and then reasoned about; correlation of third-party alert streams is In development. Reasoning and evidence"},{"t":"Organizational context","s":"Glossary","d":"A customer’s own runbooks, design documents, naming conventions, tickets and change records, used to inform investigations alongside device state.","u":"/glossary/organizational-context/","b":"A customer’s own runbooks, design documents, naming conventions, tickets and change records, used to inform investigations alongside device state. In REAP: One of the five analyst requirements; in REAP, ingested from the documents you provide and from the ITSM (Confluence, SharePoint and NetBox: On request). Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) Reasoning and evidence"},{"t":"Retrieval-augmented generation (RAG)","s":"Glossary","d":"A technique in which a model’s answer is grounded in documents retrieved at query time rather than in training data alone.","u":"/glossary/rag/","b":"A technique in which a model’s answer is grounded in documents retrieved at query time rather than in training data alone. In REAP: REAP’s RAG ingestion service brings runbooks, design documents and vendor documentation into investigations as citable context. Reasoning and evidence","a":"Retrieval-augmented generation · RAG"},{"t":"Three doors","s":"Glossary","d":"The three outcomes an engagement starts through: Incident Reasoning, Change Assurance and Resilience Assurance, each with its sentence: Restored ≠ Fixed…","u":"/glossary/three-doors/","b":"The three outcomes an engagement starts through: Incident Reasoning, Change Assurance and Resilience Assurance, each with its sentence: Restored ≠ Fixed, Completed ≠ Verified, Configured ≠ Compliant. In REAP: Every proof of value opens one door on one production domain and expands only when the customer pulls. The three doors and their outputs"},{"t":"Incident Reasoning","s":"Glossary","d":"The door that answers “why is this path down, what changed and what is affected?” with evidence, on replayed incidents and live ones.","u":"/glossary/incident-reasoning/","b":"The door that answers “why is this path down, what changed and what is affected?” with evidence, on replayed incidents and live ones. In REAP: Outputs: the Investigation Window, time to answer measured, tier 1 that resolves. The three doors and their outputs"},{"t":"Change Assurance","s":"Glossary","d":"The door that answers “how do we know the change worked?”: pre-execution impact analysis and before-and-after verification, with the outcome and the…","u":"/glossary/change-assurance/","b":"The door that answers “how do we know the change worked?”: pre-execution impact analysis and before-and-after verification, with the outcome and the evidence written to the change record, for changes made anywhere, not only those REAP runs. In REAP: In REAP today: pre-execution change impact analysis is Available; before-and-after verification of one real change window is a Pilot deliverable; an automated outcome on every change is In development. The three doors and their outputs"},{"t":"Resilience Assurance","s":"Glossary","d":"The door that answers “will failover actually work?”: standby health, backup-path capacity, configuration drift and contextual CVE exposure checked with…","u":"/glossary/resilience-assurance/","b":"The door that answers “will failover actually work?”: standby health, backup-path capacity, configuration drift and contextual CVE exposure checked with evidence. In REAP: In REAP today: active/standby sync, running/startup drift and contextual CVE exposure are Available as posture findings; backup-path capacity and continuous failover-readiness proof are In development (delivered as pilot findings where interface telemetry exists). The three doors and their outputs"},{"t":"Restored ≠ Fixed","s":"Glossary","d":"The principle that an incident closed when service came back, without a verified root cause, will recur.","u":"/glossary/restored-is-not-fixed/","b":"The principle that an incident closed when service came back, without a verified root cause, will recur. In REAP: The first of REAP’s three sentences (with Completed ≠ Verified and Configured ≠ Compliant); the “restored ≠ fixed · completed ≠ verified · configured ≠ compliant” index in the self-assessment measures the exposure. The three doors and their outputs"},{"t":"Completed ≠ Verified","s":"Glossary","d":"The principle that a change marked successful because nobody complained is a risk that has not surfaced yet.","u":"/glossary/completed-is-not-verified/","b":"The principle that a change marked successful because nobody complained is a risk that has not surfaced yet. In REAP: The basis of Change Assurance; a change is verified when pre- and post-state have been compared against intent. The second of REAP’s three sentences. The three doors and their outputs"},{"t":"Configured ≠ Compliant","s":"Glossary","d":"The principle that a device matching its intended configuration can still violate the policy it is meant to enforce, and that redundancy which has never…","u":"/glossary/configured-is-not-compliant/","b":"The principle that a device matching its intended configuration can still violate the policy it is meant to enforce, and that redundancy which has never been tested is not redundancy. In REAP: The third of REAP’s three sentences, the basis of Resilience Assurance’s posture and compliance findings: drift against golden configurations, standby pairs out of sync, backup paths that were never proven, policy paths that should not exist. Supporting line: uncover operational risks. The three doors and their outputs"},{"t":"Change verdict","s":"Glossary","d":"REAP’s conclusion on a change window: Verified, Degraded, Rolled back, Inconclusive or Blocked, with the pre-change baseline, the diff, the postchecks and…","u":"/glossary/change-verdict/","b":"REAP’s conclusion on a change window: Verified, Degraded, Rolled back, Inconclusive or Blocked, with the pre-change baseline, the diff, the postchecks and the evidence. “Completed” is a workflow state, not an outcome. In REAP: In a pilot today: one real change window compared before and after, with the outcome and evidence recorded in the change ticket (week 4); automated verdicts on every change are In development. The three doors and their outputs"},{"t":"Pre-execution impact analysis","s":"Glossary","d":"Evaluation of a proposed change against redundancy, reachability, security policy, CVEs and application dependencies before it runs.","u":"/glossary/pre-execution-impact-analysis/","b":"Evaluation of a proposed change against redundancy, reachability, security policy, CVEs and application dependencies before it runs. In REAP: Available in REAP: a proposed change is assessed against topology, reachability, security policy and known CVEs using state snapshots and path tracing; application-dependency impact where that context is attached. The three doors and their outputs"},{"t":"Post-change verification","s":"Glossary","d":"Capturing a pre-change baseline, stating expected effects and the rollback trigger, diffing what changed, and running immediate and delayed postchecks on…","u":"/glossary/post-change-verification/","b":"Capturing a pre-change baseline, stating expected effects and the rollback trigger, diffing what changed, and running immediate and delayed postchecks on reachability, adjacencies and redundancy. In REAP: Applies to changes REAP did not execute: CAB-approved, vendor and emergency changes. Today a Pilot deliverable on one real change window; automated state packs and delayed postchecks are In development. The three doors and their outputs"},{"t":"Standby health","s":"Glossary","d":"Whether the standby member of an HA pair or a backup path is actually ready to take load: synchronized, reachable and with capacity.","u":"/glossary/standby-health/","b":"Whether the standby member of an HA pair or a backup path is actually ready to take load: synchronized, reachable and with capacity. In REAP: In REAP: active/standby sync and reachability are checked by posture rules today; capacity checks are pilot findings. The classic finding is a standby that stopped synchronizing. The three doors and their outputs"},{"t":"Failover readiness","s":"Glossary","d":"The proven ability of a redundant design to carry production load when its primary fails, as opposed to redundancy that is assumed.","u":"/glossary/failover-readiness/","b":"The proven ability of a redundant design to carry production load when its primary fails, as opposed to redundancy that is assumed. In REAP: In REAP: In development; delivered today as pilot findings where interface telemetry is available. The three doors and their outputs"},{"t":"Backup-path capacity","s":"Glossary","d":"Whether the alternate path can carry the traffic that would fail over to it, measured against observed load rather than nominal bandwidth.","u":"/glossary/backup-path-capacity/","b":"Whether the alternate path can carry the traffic that would fail over to it, measured against observed load rather than nominal bandwidth. In REAP: A resilience finding pattern: failover would succeed and then congest. In REAP: In development; a pilot finding today where interface telemetry is available. The three doors and their outputs"},{"t":"Configuration drift","s":"Glossary","d":"Divergence of a device’s configuration from its golden template, its peers or its last approved state.","u":"/glossary/drift/","b":"Divergence of a device’s configuration from its golden template, its peers or its last approved state. In REAP: In REAP: running-versus-startup drift and changes against configuration history are flagged on collection; drift against golden templates where you supply them. The three doors and their outputs"},{"t":"Golden configuration","s":"Glossary","d":"The approved reference configuration for a device role, against which drift is measured.","u":"/glossary/golden-configuration/","b":"The approved reference configuration for a device role, against which drift is measured. In REAP: In REAP: supplied by the customer; derivation from the estate is In development. Deviations become findings with severity. The three doors and their outputs"},{"t":"Contextual CVE exposure","s":"Glossary","d":"Vulnerability exposure prioritized by the features actually in use, the device’s position in the topology and what sits behind it, not by version match…","u":"/glossary/contextual-cve-exposure/","b":"Vulnerability exposure prioritized by the features actually in use, the device’s position in the topology and what sits behind it, not by version match alone. In REAP: Resilience Assurance ranks which CVEs matter here and why. The three doors and their outputs"},{"t":"Posture","s":"Glossary","d":"The current state of redundancy, security configuration, architecture quality and vulnerability exposure across the estate.","u":"/glossary/posture/","b":"The current state of redundancy, security configuration, architecture quality and vulnerability exposure across the estate. In REAP: Reported in the Resilience & Posture Findings Report (pilot week 3). The three doors and their outputs"},{"t":"Resilience finding","s":"Glossary","d":"A previously unknown material risk identified by REAP, carrying severity, evidence and a recommended fix, confirmed by the customer’s architect.","u":"/glossary/resilience-finding/","b":"A previously unknown material risk identified by REAP, carrying severity, evidence and a recommended fix, confirmed by the customer’s architect. In REAP: Pilots target at least three confirmed findings (Prevention measure). The three doors and their outputs"},{"t":"Evidence package","s":"Glossary","d":"A generated set of configuration, segmentation and topology evidence for an audit scope (for example PCI segmentation), produced from live state.","u":"/glossary/evidence-package/","b":"A generated set of configuration, segmentation and topology evidence for an audit scope (for example PCI segmentation), produced from live state. In REAP: In development; intended to replace screenshots gathered by hand over weeks. Where audit scope is in a pilot today, evidence for agreed controls is produced from configuration and topology findings. The three doors and their outputs"},{"t":"Network Context Report","s":"Glossary","d":"Pilot artifact (week 1): devices discovered, topology accuracy, integrations operational.","u":"/glossary/network-context-report/","b":"Pilot artifact (week 1): devices discovered, topology accuracy, integrations operational. In REAP: Measures context completeness: ≥95% discovered, ≥90% topology accuracy, ITSM and telemetry live by day 7. The three doors and their outputs"},{"t":"Incident Validation Report","s":"Glossary","d":"Pilot artifact (week 2): results of replaying historical incidents with known root cause, scored by the customer’s engineers.","u":"/glossary/incident-validation-report/","b":"Pilot artifact (week 2): results of replaying historical incidents with known root cause, scored by the customer’s engineers. In REAP: Measures diagnosis quality and time to answer. The three doors and their outputs"},{"t":"Findings Report","s":"Glossary","d":"Pilot artifact (week 3): resilience, drift, exposure and posture findings reviewed with the customer’s architect.","u":"/glossary/findings-report/","b":"Pilot artifact (week 3): resilience, drift, exposure and posture findings reviewed with the customer’s architect. In REAP: Formally the Resilience & Posture Findings Report; measures prevention. The three doors and their outputs"},{"t":"Automation & Change Report","s":"Glossary","d":"Pilot artifact (week 4): runbooks live under approval, one real change window compared before and after with its outcome, and the count of unapproved…","u":"/glossary/automation-and-change-report/","b":"Pilot artifact (week 4): runbooks live under approval, one real change window compared before and after with its outcome, and the count of unapproved actions (target zero). In REAP: Measures automation and change verification. The three doors and their outputs"},{"t":"Autonomy modes","s":"Glossary","d":"The selectable levels at which an agent may act: recommend only; approve then act; act and notify, each configured per action type and per role.","u":"/glossary/autonomy-modes/","b":"The selectable levels at which an agent may act: recommend only; approve then act; act and notify, each configured per action type and per role. In REAP: In REAP: recommend-only and approval-gated execution today; per-action autonomy configuration is In development. One of the five analyst requirements. Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) Governance, autonomy and safety"},{"t":"Read-only by default","s":"Glossary","d":"REAP’s starting posture: discovery, telemetry and reasoning use least-privilege, read-only credentials; write access exists only for approved runbooks.","u":"/glossary/read-only-by-default/","b":"REAP’s starting posture: discovery, telemetry and reasoning use least-privilege, read-only credentials; write access exists only for approved runbooks. In REAP: Stated in the Trust Center and in every pilot scope. Governance, autonomy and safety"},{"t":"Approval gate","s":"Glossary","d":"A required human confirmation before an action executes, recorded with the approver, the time and the evidence presented.","u":"/glossary/approval-gate/","b":"A required human confirmation before an action executes, recorded with the approver, the time and the evidence presented. In REAP: Every remediation runbook in a pilot runs under approval; unapproved actions are counted (target zero). Governance, autonomy and safety"},{"t":"Pre-execution validation","s":"Glossary","d":"Checks performed before any action runs: redundancy, reachability, security policy and dependencies, with the reasons shown and blast-radius limits…","u":"/glossary/pre-execution-validation/","b":"Checks performed before any action runs: redundancy, reachability, security policy and dependencies, with the reasons shown and blast-radius limits enforced. In REAP: One of the five analyst requirements; syntax checking alone does not qualify. In REAP: proposed changes are assessed before execution against topology, reachability, security policy and known CVEs, and runbook steps run behind a confirmation. Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) Governance, autonomy and safety"},{"t":"Runbook","s":"Glossary","d":"A procedure compiled from an approved standard operating procedure into steps REAP can guide or execute, with guardrails, approvals, reverse steps where…","u":"/glossary/runbook/","b":"A procedure compiled from an approved standard operating procedure into steps REAP can guide or execute, with guardrails, approvals, reverse steps where the change is reversible, and audit. In REAP: Diagnostic (read-only) runbooks are Available; approval-gated remediation runbooks are a Pilot deliverable (two or three per pilot). Governance, autonomy and safety"},{"t":"Natural-language runbook","s":"Glossary","d":"A runbook authored in plain language from an existing SOP rather than in code, so tier-1 and tier-2 teams can run consistent steps.","u":"/glossary/natural-language-runbook/","b":"A runbook authored in plain language from an existing SOP rather than in code, so tier-1 and tier-2 teams can run consistent steps. In REAP: Turns escalations into resolutions; measured as human effort and tier-1 resolution. Governance, autonomy and safety"},{"t":"Rollback","s":"Glossary","d":"Restoring a device or service to its verified pre-change state when a change or action produces an unintended result.","u":"/glossary/rollback/","b":"Restoring a device or service to its verified pre-change state when a change or action produces an unintended result. In REAP: In REAP: reverse steps are authored into runbooks where the change is reversible; automatic rollback on breached postchecks is In development. Governance, autonomy and safety"},{"t":"Audit trail","s":"Glossary","d":"The exportable record of every query, conclusion, approval and action REAP performed, with actor, time and evidence.","u":"/glossary/audit-trail/","b":"The exportable record of every query, conclusion, approval and action REAP performed, with actor, time and evidence. In REAP: A platform service across all deployment models; the basis of “an audit trail auditors can read”. Governance, autonomy and safety"},{"t":"Human in the loop","s":"Glossary","d":"An operating design in which a person approves consequential actions and can stop, redirect or override an agent at any point.","u":"/glossary/human-in-the-loop/","b":"An operating design in which a person approves consequential actions and can stop, redirect or override an agent at any point. In REAP: REAP’s default: every write runs inside an approved runbook behind a confirmation. Per-action autonomy configuration is In development. Governance, autonomy and safety"},{"t":"Least privilege","s":"Glossary","d":"Granting only the access an actor needs for its task: for REAP, read-only device access for reasoning and scoped write access only for approved runbooks.","u":"/glossary/least-privilege/","b":"Granting only the access an actor needs for its task: for REAP, read-only device access for reasoning and scoped write access only for approved runbooks. In REAP: Applies to REAP’s own staff access as well (quarterly reviews, phishing-resistant MFA). Governance, autonomy and safety"},{"t":"PAM credential brokering","s":"Glossary","d":"Obtaining device credentials at time of use from the customer’s privileged access management system rather than storing them in REAP.","u":"/glossary/pam-brokering/","b":"Obtaining device credentials at time of use from the customer’s privileged access management system rather than storing them in REAP. In REAP: Available with CyberArk where the customer runs it; HashiCorp Vault: Planned, not available today. Any credential is revocable by the customer at any time. Governance, autonomy and safety"},{"t":"Role-based access control (RBAC)","s":"Glossary","d":"Assigning permissions in REAP by role (who may view, approve or execute) mapped from the customer’s identity provider.","u":"/glossary/rbac/","b":"Assigning permissions in REAP by role (who may view, approve or execute) mapped from the customer’s identity provider. In REAP: A platform service; SSO via SAML/OIDC with Okta or Microsoft Entra ID. Governance, autonomy and safety","a":"Role-based access control · RBAC"},{"t":"Guardrail","s":"Glossary","d":"A constraint an agent cannot cross regardless of instruction: blast-radius limits, forbidden commands, protected devices, mandatory approvals.","u":"/glossary/guardrail/","b":"A constraint an agent cannot cross regardless of instruction: blast-radius limits, forbidden commands, protected devices, mandatory approvals. In REAP: Enforced by the agent harness, not by the model’s judgment. Governance, autonomy and safety"},{"t":"Deployment models","s":"Glossary","d":"The three ways to run REAP: SaaS in REAP Cloud, Customer Cloud (your AWS, Azure or GCP account) and Customer On-Prem (your data center).","u":"/glossary/deployment-models/","b":"The three ways to run REAP: SaaS in REAP Cloud, Customer Cloud (your AWS, Azure or GCP account) and Customer On-Prem (your data center). In REAP: SaaS is Available today; Customer Cloud and Customer On-Prem are By arrangement, and air-gapped operation is confirmed per customer. The connector cluster inside the customer network is common to all three. Architecture, deployment and data"},{"t":"REAP Cloud (SaaS)","s":"Glossary","d":"The multi-tenant SaaS deployment operated by REAP on Amazon Web Services in U.S. regions with multi-availability-zone failover.","u":"/glossary/reap-cloud/","b":"The multi-tenant SaaS deployment operated by REAP on Amazon Web Services in U.S. regions with multi-availability-zone failover. In REAP: Available today; fastest time to value; tenant isolation enforced at the application layer. Architecture, deployment and data","a":"REAP Cloud"},{"t":"Customer Cloud","s":"Glossary","d":"REAP deployed inside the customer’s own cloud account so data stays in the customer’s cloud and uses its services and integrations.","u":"/glossary/customer-cloud/","b":"REAP deployed inside the customer’s own cloud account so data stays in the customer’s cloud and uses its services and integrations. In REAP: In REAP: By arrangement; scoped per pilot. Architecture, deployment and data"},{"t":"Customer On-Prem","s":"Glossary","d":"REAP deployed in the customer’s data center, with the customer operating the infrastructure.","u":"/glossary/customer-on-prem/","b":"REAP deployed in the customer’s data center, with the customer operating the infrastructure. In REAP: By arrangement; scoped per customer. Air-gapped operation is not yet a standard offering. Architecture, deployment and data"},{"t":"Air-gapped","s":"Glossary","d":"An environment with no network path to the internet; software and model updates arrive through controlled transfer.","u":"/glossary/air-gapped/","b":"An environment with no network path to the internet; software and model updates arrive through controlled transfer. In REAP: In REAP: on-premises deployment is By arrangement; air-gapped operation (local models, offline update packages) is scoped per customer and not yet a standard offering. Architecture, deployment and data"},{"t":"Connector cluster","s":"Glossary","d":"Agent and proxy virtual machines behind a load-balanced virtual IP inside the customer network that collect configurations (pull), poll metrics (CLI…","u":"/glossary/connector-cluster/","b":"Agent and proxy virtual machines behind a load-balanced virtual IP inside the customer network that collect configurations (pull), poll metrics (CLI, SNMP) and receive telemetry (syslog, SNMP traps, gNMI subscriptions). In REAP: Connection direction, ports and encryption are documented in the security packet. Architecture, deployment and data"},{"t":"Virtual IP (VIP)","s":"Glossary","d":"A single address, load-balanced across connectors, to which devices publish telemetry.","u":"/glossary/virtual-ip/","b":"A single address, load-balanced across connectors, to which devices publish telemetry. In REAP: Lets a connector be replaced without touching device configuration. Architecture, deployment and data","a":"Virtual IP"},{"t":"Multi-tenancy","s":"Glossary","d":"Serving multiple customers (or an MSP’s customers) from one platform with isolation of data, access and configuration per tenant.","u":"/glossary/multi-tenancy/","b":"Serving multiple customers (or an MSP’s customers) from one platform with isolation of data, access and configuration per tenant. In REAP: A platform service in REAP Cloud and the basis of the partner program; per-operator customer scoping for MSPs is In development. Architecture, deployment and data"},{"t":"Tenant isolation","s":"Glossary","d":"Controls that keep one tenant’s data and actions invisible to another, enforced at the application layer with per-tenant access.","u":"/glossary/tenant-isolation/","b":"Controls that keep one tenant’s data and actions invisible to another, enforced at the application layer with per-tenant access. In REAP: Documented in the security packet with the data-flow diagram. Architecture, deployment and data"},{"t":"Data classes","s":"Glossary","d":"The kinds of data REAP collects: device configurations, command output, topology, telemetry, ticket metadata, and flow records (NetFlow or IPFIX) where…","u":"/glossary/data-classes/","b":"The kinds of data REAP collects: device configurations, command output, topology, telemetry, ticket metadata, and flow records (NetFlow or IPFIX) where you configure them. It does not inspect traffic payloads and does not capture traffic continuously; on-demand packet captures run only when you ask, are kept with that investigation and follow the retention terms. No clinical or cardholder data by design. In REAP: Listed in the Trust Center; retention is configurable and deletion on request at the end of an evaluation. Architecture, deployment and data"},{"t":"Data residency","s":"Glossary","d":"Where data is stored and processed: a REAP region, the customer’s cloud account, or the customer’s data center.","u":"/glossary/data-residency/","b":"Where data is stored and processed: a REAP region, the customer’s cloud account, or the customer’s data center. In REAP: Chosen through the deployment model. Architecture, deployment and data"},{"t":"Retention","s":"Glossary","d":"How long REAP keeps each data class before deletion; configurable per customer for telemetry.","u":"/glossary/retention/","b":"How long REAP keeps each data class before deletion; configurable per customer for telemetry. In REAP: Evaluation data is deleted at the end of a proof of value within the period stated in the statement of work. Architecture, deployment and data"},{"t":"Model endpoint","s":"Glossary","d":"Where the language models an AI product uses are served: vendor-managed endpoints, the customer’s own endpoint, or on-premises.","u":"/glossary/model-endpoint/","b":"Where the language models an AI product uses are served: vendor-managed endpoints, the customer’s own endpoint, or on-premises. In REAP: In REAP: REAP-managed endpoints today; the current options and the model-training policy are stated in writing in the security packet and the order form. Architecture, deployment and data"},{"t":"Model-training policy","s":"Glossary","d":"The written statement of whether and how customer data may be used to train or fine-tune models.","u":"/glossary/model-training-policy/","b":"The written statement of whether and how customer data may be used to train or fine-tune models. In REAP: Part of the security packet and the customer agreement; asked in every security review. Architecture, deployment and data"},{"t":"Telemetry","s":"Glossary","d":"Machine data emitted by network devices and systems: syslog, SNMP, streaming gNMI and interface counters.","u":"/glossary/telemetry/","b":"Machine data emitted by network devices and systems: syslog, SNMP, streaming gNMI and interface counters. In REAP: Ingested through the connector cluster and correlated with configuration and topology. Architecture, deployment and data"},{"t":"gNMI","s":"Glossary","d":"gRPC Network Management Interface: a streaming telemetry and configuration protocol supported by modern network operating systems.","u":"/glossary/gnmi/","b":"gRPC Network Management Interface: a streaming telemetry and configuration protocol supported by modern network operating systems. In REAP: One of REAP’s native ingestion paths alongside syslog, SNMP and CLI. REAP uses gNMI for telemetry subscription, not for configuration. Architecture, deployment and data"},{"t":"Topology","s":"Glossary","d":"The physical and logical structure of the network (devices, links, paths, VLANs, routing adjacencies) discovered and kept current by REAP.","u":"/glossary/topology/","b":"The physical and logical structure of the network (devices, links, paths, VLANs, routing adjacencies) discovered and kept current by REAP. In REAP: Topology accuracy (≥90%) is a context-completeness measure; topology position drives blast radius and CVE context. Architecture, deployment and data"},{"t":"Integrations","s":"Glossary","d":"The systems REAP reads from and writes to: ITSM (ServiceNow, Jira, ManageEngine), PAM (CyberArk), collaboration (Slack, Teams), identity (Okta, Entra ID)…","u":"/glossary/integrations/","b":"The systems REAP reads from and writes to: ITSM (ServiceNow, Jira, ManageEngine), PAM (CyberArk), collaboration (Slack, Teams), identity (Okta, Entra ID), cloud and controllers, and multi-vendor network estates; NetBox reconciliation On request; HashiCorp Vault, SolarWinds, Zabbix, PagerDuty, Opsgenie, Confluence and SharePoint are Planned, not available today. In REAP: Read-only by default; findings and evidence links written back to the ticket. REAP collects its own telemetry today, including flow records where you configure them; incidents your monitoring raises reach REAP through ServiceNow or Jira. See the integrations page for each status. Architecture, deployment and data"},{"t":"Single sign-on (SSO)","s":"Glossary","d":"Authentication to REAP through the customer’s identity provider using SAML or OIDC, with role mapping.","u":"/glossary/sso/","b":"Authentication to REAP through the customer’s identity provider using SAML or OIDC, with role mapping. In REAP: A platform service across all deployment models. Architecture, deployment and data","a":"Single sign-on · SSO"},{"t":"Incident","s":"Glossary","d":"An unplanned interruption or degradation of a service; in network operations, usually surfaced as alerts and a ticket.","u":"/glossary/incident/","b":"An unplanned interruption or degradation of a service; in network operations, usually surfaced as alerts and a ticket. In REAP: REAP investigates the qualified incidents its own rules raise from REAP-collected telemetry and the incidents your monitoring raises through ServiceNow or Jira, and writes the findings and evidence links back to the ticket. Correlation of third-party alert streams is In development. Source: ITIL 4 definition, paraphrased Network operations vocabulary"},{"t":"P1 / P2 (high-impact incident)","s":"Glossary","d":"Priority classes for incidents with the greatest business impact, typically requiring immediate response and executive communication.","u":"/glossary/p1/","b":"Priority classes for incidents with the greatest business impact, typically requiring immediate response and executive communication. In REAP: The value model counts high-impact incidents per month; “bring us your last P1” is REAP’s offer of a 30-minute walkthrough session on an incident you already solved (see P1 walkthrough). Network operations vocabulary","a":"high-impact incident · P1 / P2 · P1"},{"t":"Incident management","s":"Glossary","d":"The practice of restoring service as quickly as possible after an incident.","u":"/glossary/incident-management/","b":"The practice of restoring service as quickly as possible after an incident. In REAP: Restoration is where most incidents are closed; REAP adds the verified cause. Source: ITIL 4, paraphrased Network operations vocabulary"},{"t":"Problem management","s":"Glossary","d":"The practice of identifying and removing the causes of incidents so they do not recur.","u":"/glossary/problem-management/","b":"The practice of identifying and removing the causes of incidents so they do not recur. In REAP: REAP’s RCA and evidence carry context across the incident → problem → change lifecycle. Source: ITIL 4, paraphrased Network operations vocabulary"},{"t":"Change management (change enablement)","s":"Glossary","d":"The practice of assessing, authorizing and scheduling changes to minimize risk.","u":"/glossary/change-management/","b":"The practice of assessing, authorizing and scheduling changes to minimize risk. In REAP: Change Assurance adds evidence before (impact analysis) and after (verification) the CAB decision. Source: ITIL 4, paraphrased Network operations vocabulary","a":"Change management · change enablement"},{"t":"Change record","s":"Glossary","d":"The ITSM record of a change: intent, approvals, window, implementer and outcome.","u":"/glossary/change-record/","b":"The ITSM record of a change: intent, approvals, window, implementer and outcome. In REAP: In a pilot today, the before-and-after comparison and its evidence are recorded in the change ticket; automated verdict fields are In development. Network operations vocabulary"},{"t":"Change advisory board (CAB)","s":"Glossary","d":"The group that reviews and authorizes changes.","u":"/glossary/cab/","b":"The group that reviews and authorizes changes. In REAP: CAB-approved changes are among those REAP verifies without having executed them. Network operations vocabulary","a":"Change advisory board · CAB"},{"t":"Mean time to detect (MTTD)","s":"Glossary","d":"Average elapsed time from the start of an incident to its detection.","u":"/glossary/mttd/","b":"Average elapsed time from the start of an incident to its detection. In REAP: Industry average 41 minutes to detect a high-impact outage (New Relic, 2026 Observability Forecast). In REAP, under 4 minutes to detect is a design target from REAP’s reference architecture until a pilot measures it against your baseline. Source: New Relic, 2026 Observability Forecast Network operations vocabulary","a":"Mean time to detect · MTTD"},{"t":"Mean time to resolve (MTTR)","s":"Glossary","d":"Average elapsed time from detection to full resolution of an incident.","u":"/glossary/mttr/","b":"Average elapsed time from detection to full resolution of an incident. In REAP: Industry average 54 minutes to resolve a high-impact outage (New Relic, 2026 Observability Forecast). In REAP, the related figure, under 5 minutes to an evidence-backed root cause, is a design target from REAP’s reference architecture; MTTR itself also depends on the fix and is measured against your baseline in a pilot. Source: New Relic, 2026 Observability Forecast Network operations vocabulary","a":"Mean time to resolve · MTTR"},{"t":"Time to answer","s":"Glossary","d":"Elapsed time from trigger to an evidence-backed diagnosis, distinct from time to restore.","u":"/glossary/time-to-answer/","b":"Elapsed time from trigger to an evidence-backed diagnosis, distinct from time to restore. In REAP: Reported as P50 and P95 for known and novel investigations; a scorecard category. Network operations vocabulary"},{"t":"P50 / P95","s":"Glossary","d":"The median and the 95th-percentile of a measured duration; together they show the typical case and the tail.","u":"/glossary/p50-p95/","b":"The median and the 95th-percentile of a measured duration; together they show the typical case and the tail. In REAP: REAP reports both and never hides the tail; a single demo timing is a red flag. Network operations vocabulary"},{"t":"Repeat incident","s":"Glossary","d":"An incident that recurs within a defined window (REAP uses 90 days) with the same cause.","u":"/glossary/repeat-incident/","b":"An incident that recurs within a defined window (REAP uses 90 days) with the same cause. In REAP: The “restored, not fixed” number; a value-model input and a self-assessment question. Network operations vocabulary"},{"t":"Alert prioritization","s":"Glossary","d":"Turning raw alarm streams into actionable alerts using topology, device role and business context, including flagging lost redundancy before the second…","u":"/glossary/alert-prioritization/","b":"Turning raw alarm streams into actionable alerts using topology, device role and business context, including flagging lost redundancy before the second failure. In REAP: In REAP: qualified incidents from REAP-collected telemetry are Available today; prioritization of third-party alert streams is In development. REAP prioritizes rather than replaces monitoring. Network operations vocabulary"},{"t":"Alert noise","s":"Glossary","d":"Alarms that do not require action, or duplicates of one condition, which consume triage time and hide the alerts that matter.","u":"/glossary/alert-noise/","b":"Alarms that do not require action, or duplicates of one condition, which consume triage time and hide the alerts that matter. In REAP: Alert-triage hours per week are a value-model input. Network operations vocabulary"},{"t":"Tier-1 resolution","s":"Glossary","d":"Closing an incident at the first line of support without escalation to senior engineers.","u":"/glossary/tier-1-resolution/","b":"Closing an incident at the first line of support without escalation to senior engineers. In REAP: Guided evidence and diagnostic runbooks let tier 1 and tier 2 close what used to escalate; measured as human effort. Network operations vocabulary"},{"t":"Escalation rate","s":"Glossary","d":"The share of incidents passed from tier 1 to higher tiers or to named experts.","u":"/glossary/escalation-rate/","b":"The share of incidents passed from tier 1 to higher tiers or to named experts. In REAP: A baseline input for the pilot; reducing it is where engineer capacity comes from. Network operations vocabulary"},{"t":"Tools per investigation","s":"Glossary","d":"The number of separate consoles an engineer opens to explain one incident.","u":"/glossary/tools-per-investigation/","b":"The number of separate consoles an engineer opens to explain one incident. In REAP: Often six or more in the discovery conversations behind this site; a pilot target is one or two, measured against the baseline. Network operations vocabulary"},{"t":"Redundancy compromised","s":"Glossary","d":"A state in which a redundant design has lost one of its members or paths and is now a single point of failure.","u":"/glossary/redundancy-compromised/","b":"A state in which a redundant design has lost one of its members or paths and is now a single point of failure. In REAP: In REAP: posture checks flag out-of-sync standby pairs; loss-of-redundancy alerting is In development. Network operations vocabulary"},{"t":"Multi-vendor estate","s":"Glossary","d":"A network built from equipment of several manufacturers (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks, Fortinet, SONiC) often across acquired…","u":"/glossary/multi-vendor-estate/","b":"A network built from equipment of several manufacturers (Cisco, Arista, Juniper, HPE Aruba, Palo Alto Networks, Fortinet, SONiC) often across acquired sites. In REAP: Multivendor support is the first analyst requirement; REAP reasons across vendors with one investigation surface. Source: Gartner, Market Guide for Agentic NetOps Software (May 2026) Network operations vocabulary"},{"t":"Network automation","s":"Glossary","d":"Executing predefined steps against network devices without manual typing: scripts, playbooks, intent-based tools.","u":"/glossary/network-automation/","b":"Executing predefined steps against network devices without manual typing: scripts, playbooks, intent-based tools. In REAP: Automation executes; it does not decide what to look at next. REAP uses automation inside runbooks under governance. Network operations vocabulary"},{"t":"Agent","s":"Glossary","d":"A software system that pursues a goal by choosing actions (gathering evidence, calling tools, proposing or executing steps) and adapting to what it finds.","u":"/glossary/agent/","b":"A software system that pursues a goal by choosing actions (gathering evidence, calling tools, proposing or executing steps) and adapting to what it finds. In REAP: REAP runs specialized agents inside a harness that enforces governance. Agentic AI vocabulary"},{"t":"Agentic AI","s":"Glossary","d":"AI that runs a persistent, goal-directed loop (plan, act, observe, re-plan) rather than answering a single prompt.","u":"/glossary/agentic-ai/","b":"AI that runs a persistent, goal-directed loop (plan, act, observe, re-plan) rather than answering a single prompt. In REAP: Distinguished from automation (predefined steps) and from correlation-first tooling: an agent decides what to examine next. Agentic AI vocabulary"},{"t":"AIOps","s":"Glossary","d":"Platforms that apply machine learning to IT operations data to correlate events, reduce noise and recommend actions.","u":"/glossary/aiops/","b":"Platforms that apply machine learning to IT operations data to correlate events, reduce noise and recommend actions. In REAP: AIOps platforms typically emphasize correlation and recommendation across events; an agentic investigation additionally decides what to examine next. REAP consumes AIOps outputs as evidence where they exist. Agentic AI vocabulary"},{"t":"Large language model (LLM)","s":"Glossary","d":"A model trained on large text corpora that can read, reason over and generate language and structured output.","u":"/glossary/llm/","b":"A model trained on large text corpora that can read, reason over and generate language and structured output. In REAP: One component of REAP’s reasoning; grounded by retrieval, tools and evidence rather than trusted on its own. Agentic AI vocabulary","a":"Large language model · LLM"},{"t":"Hallucination","s":"Glossary","d":"A confident model output not supported by evidence.","u":"/glossary/hallucination/","b":"A confident model output not supported by evidence. In REAP: REAP’s countermeasures: evidence traceability, uncertainty stated, engineer scoring of conclusions. Agentic AI vocabulary"},{"t":"Tool use","s":"Glossary","d":"An agent’s ability to call functions (run a show command, query a ticket, diff a configuration) and use the results in its reasoning.","u":"/glossary/tool-use/","b":"An agent’s ability to call functions (run a show command, query a ticket, diff a configuration) and use the results in its reasoning. In REAP: Every tool call in REAP is logged; read tools and write tools are governed separately. Agentic AI vocabulary"},{"t":"Sandbox","s":"Glossary","d":"An isolated environment in which software or agents run with restricted access to networks, credentials and systems.","u":"/glossary/sandbox/","b":"An isolated environment in which software or agents run with restricted access to networks, credentials and systems. In REAP: The 2026 incidents in which AI agents left their evaluation sandboxes are the reason REAP publishes its isolation, governance and audit design. Source: The operator’s incident report, “Hugging Face incident and the road ahead” (August 26, 2026); Cybersecurity Dive, “Hundreds of agents went rogue in lead up to Hugging Face breach” (August 27, 2026) Agentic AI vocabulary"},{"t":"Autonomous-agent incident","s":"Glossary","d":"An incident in which AI agents (a vendor’s, an attacker’s or your own) take actions across systems without human direction, such as the 2026 case in which…","u":"/glossary/ai-agent-incident/","b":"An incident in which AI agents (a vendor’s, an attacker’s or your own) take actions across systems without human direction, such as the 2026 case in which agents under evaluation left their sandbox and reached third-party infrastructure over more than 30 days before detection. In REAP: The scenario class behind REAP’s “incidents nobody planned for” page: detect the unauthorized change, explain it with evidence, act only under approval. Source: The operator’s incident report, “Hugging Face incident and the road ahead” (August 26, 2026); Cybersecurity Dive, “Hundreds of agents went rogue in lead up to Hugging Face breach” (August 27, 2026) Agentic AI vocabulary"},{"t":"Prompt injection","s":"Glossary","d":"Content crafted to make a model or agent follow instructions its operator did not intend, including instructions hidden in tickets, documents or device…","u":"/glossary/prompt-injection/","b":"Content crafted to make a model or agent follow instructions its operator did not intend, including instructions hidden in tickets, documents or device banners an agent reads. In REAP: In REAP: consequential actions require approval regardless of what the model concludes; retrieved-content handling is described in the security packet. Agentic AI vocabulary"},{"t":"Reward hacking","s":"Glossary","d":"An AI system achieving the letter of its objective in an unintended way, for example by finding answers online instead of solving a task.","u":"/glossary/reward-hacking/","b":"An AI system achieving the letter of its objective in an unintended way, for example by finding answers online instead of solving a task. In REAP: Named by the operator as a root cause of the 2026 incident; REAP’s objective is evidence accepted by your engineers, not a score the agent can game. Source: The operator’s incident report, “Hugging Face incident and the road ahead” (August 26, 2026) Agentic AI vocabulary"},{"t":"Reasoning trace","s":"Glossary","d":"The record of evidence steps and tool calls in an investigation, reviewed to check that an agent stayed on its assigned task and reached its conclusion…","u":"/glossary/reasoning-trace/","b":"The record of evidence steps and tool calls in an investigation, reviewed to check that an agent stayed on its assigned task and reached its conclusion from evidence. In REAP: In REAP: every tool call is logged with its output; in a pilot, engineers score the conclusions and the evidence behind them. Agentic AI vocabulary"},{"t":"Proof of value (PoV)","s":"Glossary","d":"REAP’s 45-day pilot on one production domain: baseline in week 0, eight measured categories, a business criterion agreed in writing, and a decision (BUY…","u":"/glossary/proof-of-value/","b":"REAP’s 45-day pilot on one production domain: baseline in week 0, eight measured categories, a business criterion agreed in writing, and a decision (BUY, EXTEND or STOP) in week 6. In REAP: A pilot is not a product demo; it must prove willingness to buy. Measurement, pilots and economics","a":"Proof of value"},{"t":"Network Assurance Pilot","s":"Glossary","d":"The formal name of REAP’s proof-of-value program.","u":"/glossary/network-assurance-pilot/","b":"The formal name of REAP’s proof-of-value program. In REAP: Same thing as the proof of value; “pilot” in conversation. Measurement, pilots and economics"},{"t":"Baseline","s":"Glossary","d":"The customer’s own numbers before REAP: investigation time, tools per investigation, escalation rate, time to resolve, change-validation time, ticket…","u":"/glossary/baseline/","b":"The customer’s own numbers before REAP: investigation time, tools per investigation, escalation rate, time to resolve, change-validation time, ticket volumes. In REAP: Collected in week 0 with a worksheet; without it every claim is an opinion. Measurement, pilots and economics"},{"t":"Week 0","s":"Glossary","d":"The preparation week of a pilot: baseline worksheet, scorecard targets, mutual action plan, security packet, week-0 data request, kickoff with champion…","u":"/glossary/week-0/","b":"The preparation week of a pilot: baseline worksheet, scorecard targets, mutual action plan, security packet, week-0 data request, kickoff with champion and economic buyer. In REAP: Also when integrations are scoped. Measurement, pilots and economics"},{"t":"Entry criteria","s":"Glossary","d":"The eight things in place before a pilot starts: technical champion, economic buyer, the problem in the customer’s words, baseline, written success…","u":"/glossary/entry-criteria/","b":"The eight things in place before a pilot starts: technical champion, economic buyer, the problem in the customer’s words, baseline, written success criteria, purchase process, commercial hypothesis, decision date. In REAP: Three never move into week 0: the economic buyer committed to the business review, success criteria signed, and the decision date on the calendar. Listed on the Proof of Value page. Measurement, pilots and economics"},{"t":"Economic buyer","s":"Glossary","d":"The person who can sign, met before kickoff and present at the week-6 business review.","u":"/glossary/economic-buyer/","b":"The person who can sign, met before kickoff and present at the week-6 business review. In REAP: An entry criterion. Measurement, pilots and economics"},{"t":"Eight measures","s":"Glossary","d":"The pilot scorecard categories: context completeness, diagnosis quality, time to answer, human effort, prevention, automation & change verification…","u":"/glossary/eight-measures/","b":"The pilot scorecard categories: context completeness, diagnosis quality, time to answer, human effort, prevention, automation & change verification, economics, trust. In REAP: Each has a default target agreed per pilot. Measurement, pilots and economics"},{"t":"Context completeness","s":"Glossary","d":"Scorecard category 1: devices discovered, topology accuracy, integrations operational.","u":"/glossary/context-completeness/","b":"Scorecard category 1: devices discovered, topology accuracy, integrations operational. In REAP: Targets: ≥95% discovered, ≥90% topology accuracy, ITSM and telemetry live by day 7. Measurement, pilots and economics"},{"t":"Diagnosis quality","s":"Glossary","d":"Scorecard category 2: correct or materially useful root cause on replayed incidents; evidence traceability; blast-radius accuracy.","u":"/glossary/diagnosis-quality/","b":"Scorecard category 2: correct or materially useful root cause on replayed incidents; evidence traceability; blast-radius accuracy. In REAP: Targets: ≥80% correct or useful, ≥90% traceable. Measurement, pilots and economics"},{"t":"Human effort","s":"Glossary","d":"Scorecard category 4: engineer-minutes per investigation and tools touched.","u":"/glossary/human-effort/","b":"Scorecard category 4: engineer-minutes per investigation and tools touched. In REAP: Targets: ≥50% reduction on validated incident classes; tools 6 → 1–2. Measurement, pilots and economics"},{"t":"Prevention","s":"Glossary","d":"Scorecard category 5: previously unknown material risks confirmed by the customer.","u":"/glossary/prevention/","b":"Scorecard category 5: previously unknown material risks confirmed by the customer. In REAP: Target: at least three. Measurement, pilots and economics"},{"t":"Economics","s":"Glossary","d":"Scorecard category 7: annualized value on the customer’s baseline versus the proposed subscription.","u":"/glossary/economics/","b":"Scorecard category 7: annualized value on the customer’s baseline versus the proposed subscription. In REAP: Target: at least three times the proposed subscription; computed in the value model with engineer capacity and outage economics shown separately. Measurement, pilots and economics"},{"t":"Trust","s":"Glossary","d":"Scorecard category 8: the share of conclusions accepted by senior engineers, and willingness to reference.","u":"/glossary/trust/","b":"Scorecard category 8: the share of conclusions accepted by senior engineers, and willingness to reference. In REAP: Target: ≥80% accepted. Measurement, pilots and economics"},{"t":"Incident replay","s":"Glossary","d":"Running REAP against a historical incident whose root cause the customer knows and REAP is not told, then scoring the result.","u":"/glossary/incident-replay/","b":"Running REAP against a historical incident whose root cause the customer knows and REAP is not told, then scoring the result. In REAP: Replays of 5 to 10 incidents in pilot week 2, on the customer’s own network. Before any pilot, “bring us your last P1” is a 30-minute walkthrough session, not a replay: REAP does not run replays on exported tickets, configurations or logs. Measurement, pilots and economics"},{"t":"P1 walkthrough","s":"Glossary","d":"A 30-minute working session in which REAP’s engineers walk through how REAP would investigate an incident the customer has already solved: the evidence it…","u":"/glossary/p1-walkthrough/","b":"A 30-minute working session in which REAP’s engineers walk through how REAP would investigate an incident the customer has already solved: the evidence it would request, the hypotheses it would test, and the detection that would have caught it earlier. The customer keeps the root cause to itself. In REAP: REAP’s “bring us your last P1” offer, scheduled within one business day of the request. It is a conversation about method, not a replay: REAP does not run replays on exported tickets, configurations or logs, and publishes no turnaround commitment for a written walkthrough. The replay on the customer’s own network, with the evidence trail, happens inside the proof of value (5 to 10 solved incidents in week 2). Measurement, pilots and economics"},{"t":"Business criterion","s":"Glossary","d":"The pre-agreed rule for proceeding: at least five of six technical and operational objectives met and annualized value of at least three times the…","u":"/glossary/business-criterion/","b":"The pre-agreed rule for proceeding: at least five of six technical and operational objectives met and annualized value of at least three times the proposed subscription → the customer signs the order form agreed in form at kickoff, within ten business days of the business review (the pilot fee is credited when it is signed within 30 days). In REAP: Agreed in writing before kickoff, with the value method agreed with finance. Measurement, pilots and economics"},{"t":"Business review","s":"Glossary","d":"The week-6 meeting with the economic buyer answering four questions: what did REAP find that you did not know, what did it do faster or better, what…","u":"/glossary/business-review/","b":"The week-6 meeting with the economic buyer answering four questions: what did REAP find that you did not know, what did it do faster or better, what capacity or risk is that, what does production cost versus the value. In REAP: Ends in BUY, EXTEND (one named gap, at most three weeks) or STOP. Measurement, pilots and economics"},{"t":"Value model","s":"Glossary","d":"REAP’s calculator: from six baseline numbers, a Conservative and a Base case with engineer capacity (hard-dollar) and outage cost avoided (risk-adjusted)…","u":"/glossary/value-model/","b":"REAP’s calculator: from six baseline numbers, a Conservative and a Base case with engineer capacity (hard-dollar) and outage cost avoided (risk-adjusted) shown separately and a visible realization factor. In REAP: Available as a web calculator and as the full workbook; the measured version replaces assumptions with pilot results. Measurement, pilots and economics"},{"t":"Realization factor","s":"Glossary","d":"The share of modeled outage cost a buyer chooses to count: 25% in the Conservative case, 50% in the Base case by default.","u":"/glossary/realization-factor/","b":"The share of modeled outage cost a buyer chooses to count: 25% in the Conservative case, 50% in the Base case by default. In REAP: Always visible in the calculator; agreed with finance before a pilot. Measurement, pilots and economics"},{"t":"Hard-dollar value","s":"Glossary","d":"Engineer capacity returned, valued at loaded cost, plus anything the customer would actually stop paying for.","u":"/glossary/hard-dollar-value/","b":"Engineer capacity returned, valued at loaded cost, plus anything the customer would actually stop paying for. In REAP: Reported separately from business impact; capacity is FTE-equivalents redeployed, not headcount reduction. Measurement, pilots and economics"},{"t":"Risk-adjusted value","s":"Glossary","d":"Outage minutes avoided multiplied by the customer’s cost per minute, multiplied by the realization factor.","u":"/glossary/risk-adjusted-value/","b":"Outage minutes avoided multiplied by the customer’s cost per minute, multiplied by the realization factor. In REAP: The second of the two numbers the value model reports. Measurement, pilots and economics"},{"t":"Engineer capacity","s":"Glossary","d":"Hours returned to the team through faster diagnosis, fewer repeats, less triage and less change and audit work, expressed as FTE-equivalents.","u":"/glossary/engineer-capacity/","b":"Hours returned to the team through faster diagnosis, fewer repeats, less triage and less change and audit work, expressed as FTE-equivalents. In REAP: The hard-dollar lever; the related figure, −30% operations cost, is a design target from REAP’s reference architecture until a pilot measures it. Measurement, pilots and economics"},{"t":"Cost per hour of an outage","s":"Glossary","d":"The customer’s own figure for the business cost of one hour of a high-impact outage: revenue at risk × share lost, plus productivity of affected staff…","u":"/glossary/cost-per-hour/","b":"The customer’s own figure for the business cost of one hour of a high-impact outage: revenue at risk × share lost, plus productivity of affected staff, plus direct costs. In REAP: Industry references: a mean of $1.85M per hour for a high-impact outage (New Relic, 2026 Observability Forecast). Uptime Institute, Annual Outage Analysis 2026: 57% of respondents said their most recent major outage cost more than $100,000; one in five, more than $1 million. Build your own in the calculator. Source: New Relic, 2026 Observability Forecast; Uptime Institute, Annual Outage Analysis 2026 Measurement, pilots and economics"},{"t":"Design target","s":"Glossary","d":"A performance figure REAP’s reference architecture is designed for (under 4 minutes to detect, under 5 minutes to root cause, −30% operations cost)…","u":"/glossary/design-target/","b":"A performance figure REAP’s reference architecture is designed for (under 4 minutes to detect, under 5 minutes to root cause, −30% operations cost) labeled as a target until a pilot measures it. In REAP: Never presented as a customer result. Measurement, pilots and economics"},{"t":"Measured result","s":"Glossary","d":"A figure produced in a customer’s own pilot against their baseline, citable only with consent.","u":"/glossary/measured-result/","b":"A figure produced in a customer’s own pilot against their baseline, citable only with consent. In REAP: Replaces design targets on the website when available. Measurement, pilots and economics"},{"t":"Lighthouse exchange","s":"Glossary","d":"Pilot option B: the fee waived in exchange for logo rights, a case study, reference calls and weekly structured product feedback; same decision date and…","u":"/glossary/lighthouse-exchange/","b":"Pilot option B: the fee waived in exchange for logo rights, a case study, reference calls and weekly structured product feedback; same decision date and business criterion. In REAP: For segment-defining accounts. Measurement, pilots and economics"},{"t":"Founding-customer terms","s":"Glossary","d":"Preferred multi-year pricing and a written expansion path for customers who sign during the founding-customer program.","u":"/glossary/founding-customer/","b":"Preferred multi-year pricing and a written expansion path for customers who sign during the founding-customer program. In REAP: See Pricing. Measurement, pilots and economics"},{"t":"Self-assessment","s":"Glossary","d":"The Network Assurance Self-Assessment: 20 rubric-scored questions (or Quick 8) across Observe, Reason, Act and Govern & Prove, producing a stage, the…","u":"/glossary/self-assessment/","b":"The Network Assurance Self-Assessment: 20 rubric-scored questions (or Quick 8) across Observe, Reason, Act and Govern & Prove, producing a stage, the “restored ≠ fixed” index, three largest gaps and a recommended first door. In REAP: Vendor-neutral by design; feeds the December benchmark. Measurement, pilots and economics"},{"t":"Maturity stage","s":"Glossary","d":"The self-assessment result: Reactive (under 35%), Managed (35–59%), Assured (60–79%) or Proven (80% and above).","u":"/glossary/maturity-stage/","b":"The self-assessment result: Reactive (under 35%), Managed (35–59%), Assured (60–79%) or Proven (80% and above). In REAP: Each stage maps to a recommended next step. Measurement, pilots and economics"},{"t":"Security packet","s":"Glossary","d":"REAP’s written answers for a security review: data-flow diagram, connector details, credential model, data classes and retention, model options and…","u":"/glossary/security-packet/","b":"REAP’s written answers for a security review: data-flow diagram, connector details, credential model, data classes and retention, model options and training policy, subprocessors, questionnaire answers and program status. In REAP: Sent under NDA in week 0 of any evaluation or on request from the Trust Center. Security, trust and compliance"},{"t":"Trust Center","s":"Glossary","d":"The public page that answers a security reviewer’s first questions: deployment and residency, access, data and AI use, controls and program, vulnerability…","u":"/glossary/trust-center/","b":"The public page that answers a security reviewer’s first questions: deployment and residency, access, data and AI use, controls and program, vulnerability disclosure, subprocessors, accessibility. In REAP: Where a detail belongs in a controlled document, the Trust Center says so and points to the security packet. Security, trust and compliance"},{"t":"SOC 2 Type II","s":"Glossary","d":"An independent attestation that a service organization’s controls operated effectively over a period, against the AICPA trust services criteria.","u":"/glossary/soc-2/","b":"An independent attestation that a service organization’s controls operated effectively over a period, against the AICPA trust services criteria. In REAP: REAP’s attestation is in process; the report is available upon request, under NDA, and the status, scope and timeline are in the security packet. Never described as achieved until it is. Security, trust and compliance"},{"t":"Subprocessor","s":"Glossary","d":"A third party that processes customer data on REAP’s behalf: hosting, edge, form delivery, analytics.","u":"/glossary/subprocessor/","b":"A third party that processes customer data on REAP’s behalf: hosting, edge, form delivery, analytics. In REAP: The versioned list with purposes and locations is in the security packet and the data processing agreement. Security, trust and compliance"},{"t":"Data processing agreement (DPA)","s":"Glossary","d":"The contract terms governing REAP’s processing of personal data on a customer’s behalf, including subprocessors, transfers and deletion.","u":"/glossary/dpa/","b":"The contract terms governing REAP’s processing of personal data on a customer’s behalf, including subprocessors, transfers and deletion. In REAP: On request; aligned to GDPR, UK GDPR and CCPA/CPRA. Security, trust and compliance","a":"Data processing agreement · DPA"},{"t":"Vulnerability disclosure","s":"Glossary","d":"The policy and channel for reporting a suspected security vulnerability in REAP: security@reapnet.ai, acknowledgment within two business days, and…","u":"/glossary/vulnerability-disclosure/","b":"The policy and channel for reporting a suspected security vulnerability in REAP: security@reapnet.ai, acknowledgment within two business days, and /.well-known/security.txt. In REAP: Good-faith research under the policy is not pursued. Security, trust and compliance"},{"t":"Audit scope","s":"Glossary","d":"The systems and controls covered by an external audit or examination (PCI segmentation, for example) for which evidence must be produced.","u":"/glossary/audit-scope/","b":"The systems and controls covered by an external audit or examination (PCI segmentation, for example) for which evidence must be produced. In REAP: Evidence packages for audit scope are In development; in a pilot, configuration and topology findings serve as evidence for agreed controls. Security, trust and compliance"},{"t":"Encryption in transit and at rest","s":"Glossary","d":"Protection of data moving between systems (TLS 1.2 or higher) and stored (AES-256 with keys in a cloud key management service).","u":"/glossary/encryption/","b":"Protection of data moving between systems (TLS 1.2 or higher) and stored (AES-256 with keys in a cloud key management service). In REAP: Stated in the Trust Center; details in the security packet. Security, trust and compliance","a":"Encryption in transit · at rest"},{"t":"OSPF (Open Shortest Path First)","s":"Glossary","d":"A link-state routing protocol used inside an organization’s network: routers exchange link information, form neighbor adjacencies and compute the shortest…","u":"/glossary/ospf/","b":"A link-state routing protocol used inside an organization’s network: routers exchange link information, form neighbor adjacencies and compute the shortest path to every destination. In REAP: OSPF neighbor state (FULL, DOWN, EXSTART and the rest) is standard evidence in an investigation: a neighbor that never changed state rules out the link, as in the Investigation Window on the home page. Network and IT fundamentals","a":"Open Shortest Path First · OSPF"},{"t":"BGP (Border Gateway Protocol)","s":"Glossary","d":"The routing protocol that connects networks to each other and to the internet and cloud providers, exchanging reachable prefixes between autonomous…","u":"/glossary/bgp/","b":"The routing protocol that connects networks to each other and to the internet and cloud providers, exchanging reachable prefixes between autonomous systems. In REAP: BGP sessions, received and advertised prefixes and route changes are evidence for WAN, cloud-interconnect and data-center investigations. Network and IT fundamentals","a":"Border Gateway Protocol · BGP"},{"t":"VLAN (virtual LAN)","s":"Glossary","d":"A logical segment of a switched network that keeps a group of ports or devices in their own broadcast domain, identified by a number (VLAN 220, VLAN 3998).","u":"/glossary/vlan/","b":"A logical segment of a switched network that keeps a group of ports or devices in their own broadcast domain, identified by a number (VLAN 220, VLAN 3998). In REAP: VLAN membership, trunks and the VLAN interfaces that carry gateways and DHCP relay appear in configuration diffs and in the blast radius of a change. Network and IT fundamentals","a":"virtual LAN · VLANs · VLAN"},{"t":"ACL (access control list)","s":"Glossary","d":"An ordered list of rules on a router, switch or firewall that permits or denies traffic by addresses, ports and protocols; the last rule is usually an…","u":"/glossary/acl/","b":"An ordered list of rules on a router, switch or firewall that permits or denies traffic by addresses, ports and protocols; the last rule is usually an implicit deny. In REAP: The home page’s illustrative P1 is an ACL whose object group was edited: traffic that no longer matched fell to the final deny. Rule hit counts read twice, seconds apart, are the evidence that proves it. Network and IT fundamentals","a":"access control list · access lists · access list · ACLs · ACL"},{"t":"Object group","s":"Glossary","d":"A named set of addresses, networks or services that firewall and router rules refer to by name, so one group can be reused by many rules.","u":"/glossary/object-group/","b":"A named set of addresses, networks or services that firewall and router rules refer to by name, so one group can be reused by many rules. In REAP: Editing a group changes every rule that references it, which is why REAP’s change impact analysis follows references before a change runs and why the illustrative P1 broke a path nobody touched directly. Network and IT fundamentals","a":"object groups"},{"t":"HSRP and VRRP (first-hop redundancy)","s":"Glossary","d":"Protocols that let two routers share one gateway address: one is active, the other stands by and takes over the address if the active one fails (HSRP is…","u":"/glossary/first-hop-redundancy/","b":"Protocols that let two routers share one gateway address: one is active, the other stands by and takes over the address if the active one fails (HSRP is Cisco’s; VRRP is the standard). In REAP: Active and standby roles, planned flips during an upgrade and any moment both units sat in standby are evidence in a change verdict; a pair that never flips cleanly is a resilience finding. Network and IT fundamentals","a":"first-hop redundancy · HSRP and VRRP · HSRP · VRRP"},{"t":"MLAG and MC-LAG (multi-chassis link aggregation)","s":"Glossary","d":"Two switches presenting themselves as one logical switch to a downstream device, so a server or switch can be connected to both with one bundled link and…","u":"/glossary/mlag/","b":"Two switches presenting themselves as one logical switch to a downstream device, so a server or switch can be connected to both with one bundled link and survive the loss of either. In REAP: Peer-link state, consistency parameters and orphan ports are part of the resilience checks on redundant pairs. Network and IT fundamentals","a":"multi-chassis link aggregation · MLAG and MC-LAG · MC-LAG · MLAG"},{"t":"Port-channel (link aggregation, LACP)","s":"Glossary","d":"Several physical links between two devices bundled into one logical link for bandwidth and redundancy; LACP is the protocol that negotiates the bundle.","u":"/glossary/port-channel/","b":"Several physical links between two devices bundled into one logical link for bandwidth and redundancy; LACP is the protocol that negotiates the bundle. In REAP: One of the planning moments on the home page: REAP proposes the bundle from the interfaces that CDP or LLDP shows are actually wired between the two devices. Network and IT fundamentals","a":"link aggregation · Port-channel · port-channel · LACP"},{"t":"LLDP and CDP (neighbor discovery)","s":"Glossary","d":"Protocols by which a device announces itself to its directly connected neighbors (LLDP is the standard; CDP is Cisco’s), so each side knows what is on the…","u":"/glossary/lldp-cdp/","b":"Protocols by which a device announces itself to its directly connected neighbors (LLDP is the standard; CDP is Cisco’s), so each side knows what is on the other end of a link. In REAP: The source of the physical topology REAP discovers and of the “what is actually wired” facts behind its planning and impact analysis. Network and IT fundamentals","a":"neighbor discovery · LLDP and CDP · LLDP · CDP"},{"t":"Spanning tree (STP)","s":"Glossary","d":"A Layer-2 protocol that blocks redundant switch links so frames cannot loop, and unblocks them when the active path fails.","u":"/glossary/spanning-tree/","b":"A Layer-2 protocol that blocks redundant switch links so frames cannot loop, and unblocks them when the active path fails. In REAP: Root bridge, blocked ports and topology-change counters are evidence in campus and data-center incidents where a loop or a convergence event is suspected. Network and IT fundamentals","a":"Spanning tree · spanning tree · STP"},{"t":"EVPN and VXLAN (overlay fabrics)","s":"Glossary","d":"VXLAN carries Layer-2 segments over an IP underlay; EVPN is the BGP-based control plane that distributes the reachability for them. Together they build…","u":"/glossary/evpn-vxlan/","b":"VXLAN carries Layer-2 segments over an IP underlay; EVPN is the BGP-based control plane that distributes the reachability for them. Together they build modern data-center fabrics. In REAP: Supported platforms are confirmed per pilot; fabric specifics such as overlay and underlay evidence are reviewed in scoping, as the industries page says for data centers. Network and IT fundamentals","a":"overlay fabrics · EVPN and VXLAN · VXLAN · EVPN"},{"t":"Leaf-spine fabric","s":"Glossary","d":"A data-center network design in which every leaf switch connects to every spine switch, so any two servers are the same number of hops apart and capacity…","u":"/glossary/leaf-spine/","b":"A data-center network design in which every leaf switch connects to every spine switch, so any two servers are the same number of hops apart and capacity grows by adding spines. In REAP: The fabric designs REAP reasons about for data centers and neocloud providers; redundancy in a fabric is assumed rather than proved until something tests it. Network and IT fundamentals","a":"leaf-spine · leaf/spine"},{"t":"SD-WAN","s":"Glossary","d":"Software-defined wide-area networking: branch and site connectivity run as policy over several circuits (internet, MPLS, cellular) and managed from a…","u":"/glossary/sd-wan/","b":"Software-defined wide-area networking: branch and site connectivity run as policy over several circuits (internet, MPLS, cellular) and managed from a controller rather than device by device. In REAP: SD-WAN policy and firmware waves are a Change Assurance case for retail and branch estates; coverage of a given SD-WAN platform is confirmed per pilot. Network and IT fundamentals"},{"t":"VPN","s":"Glossary","d":"A virtual private network: an encrypted tunnel that carries private traffic across a public network, between sites or from a user to the network.","u":"/glossary/vpn/","b":"A virtual private network: an encrypted tunnel that carries private traffic across a public network, between sites or from a user to the network. In REAP: Firewall and VPN standby pairs are among the first resilience checks in campus pilots; cloud VPN gateways are read as cloud network constructs. Network and IT fundamentals"},{"t":"NAT (network address translation)","s":"Glossary","d":"Rewriting the addresses in packets as they cross a boundary, so private addresses can reach the internet or two networks with overlapping addresses can…","u":"/glossary/nat/","b":"Rewriting the addresses in packets as they cross a boundary, so private addresses can reach the internet or two networks with overlapping addresses can talk. In REAP: NAT rules are part of the security policy REAP evaluates before a change and part of the path evidence when a flow stops working after one. Network and IT fundamentals","a":"network address translation · NAT"},{"t":"DHCP and DHCP relay","s":"Glossary","d":"DHCP hands out IP addresses to devices; a DHCP relay (an “IP helper address” on a router) forwards those requests from a VLAN to a DHCP server somewhere…","u":"/glossary/dhcp/","b":"DHCP hands out IP addresses to devices; a DHCP relay (an “IP helper address” on a router) forwards those requests from a VLAN to a DHCP server somewhere else. In REAP: The illustrative change verification on this site finds a missing helper address on one core after an upgrade: a regression that would surface only on the next failover. Network and IT fundamentals","a":"helper address · DHCP relay · DHCP"},{"t":"DNS","s":"Glossary","d":"The domain name system: the service that turns names into addresses. When it fails, everything that depends on names looks broken at once.","u":"/glossary/dns/","b":"The domain name system: the service that turns names into addresses. When it fails, everything that depends on names looks broken at once. In REAP: A DNS failure is a classic “everything is down” symptom whose cause lies elsewhere; REAP’s evidence separates the name-resolution failure from the path. Network and IT fundamentals"},{"t":"NTP (network time)","s":"Glossary","d":"The protocol that keeps device clocks synchronized. Without it, logs from different devices cannot be placed on one timeline.","u":"/glossary/ntp/","b":"The protocol that keeps device clocks synchronized. Without it, logs from different devices cannot be placed on one timeline. In REAP: Accurate timestamps are what let REAP relate a change at 21:14 to a symptom at 21:16; NTP state is checked where evidence timelines disagree. Network and IT fundamentals","a":"network time · NTP"},{"t":"MTU (maximum transmission unit)","s":"Glossary","d":"The largest packet an interface will carry. A mismatch between two ends drops large packets or keeps a routing adjacency from forming.","u":"/glossary/mtu/","b":"The largest packet an interface will carry. A mismatch between two ends drops large packets or keeps a routing adjacency from forming. In REAP: One of the first checks in REAP’s OSPF troubleshooting moment on the home page: hello and dead timers, MTU and area settings on both ends. Network and IT fundamentals","a":"maximum transmission unit · MTU"},{"t":"QoS (quality of service)","s":"Glossary","d":"Policy that classifies traffic and gives some classes priority or guaranteed bandwidth when a link is congested.","u":"/glossary/qos/","b":"Policy that classifies traffic and gives some classes priority or guaranteed bandwidth when a link is congested. In REAP: The illustrative resilience finding on this site: a backup circuit with no QoS class for plant telemetry would congest on failover and drop production traffic with everything else. Network and IT fundamentals","a":"quality of service · QoS"},{"t":"Reachability probe","s":"Glossary","d":"A synthetic test (ping, traceroute or an application-level check) run on a schedule from a known point to confirm that a path still works.","u":"/glossary/reachability-probe/","b":"A synthetic test (ping, traceroute or an application-level check) run on a schedule from a known point to confirm that a path still works. In REAP: Probes from the connector before and after a change are compared against the baseline in a change verdict, with a delayed post-check at T+30 minutes; the illustrative P1 had no probe on the ERP path, which is why it went undetected for hours. Network and IT fundamentals","a":"reachability probes · probes"},{"t":"Path trace","s":"Glossary","d":"Following a flow hop by hop through the network, using routing tables, ACLs and NAT, to see which devices and links it actually crosses.","u":"/glossary/path-trace/","b":"Following a flow hop by hop through the network, using routing tables, ACLs and NAT, to see which devices and links it actually crosses. In REAP: Used in pre-execution impact analysis and in resilience findings (which paths share a WAN pair, which failover path would carry the load). Network and IT fundamentals","a":"path tracing"},{"t":"Interface counters","s":"Glossary","d":"The per-interface statistics a device keeps: packets and bytes in and out, errors, discards, CRC errors, utilization over time.","u":"/glossary/interface-counters/","b":"The per-interface statistics a device keeps: packets and bytes in and out, errors, discards, CRC errors, utilization over time. In REAP: Evidence for both incidents (errors and discards on a link) and resilience findings (business-hours p95 load on a primary compared with the capacity of its backup). Network and IT fundamentals"},{"t":"CRC errors","s":"Glossary","d":"Frames received with a bad checksum, usually a sign of a failing cable, optic or port rather than a configuration problem.","u":"/glossary/crc-errors/","b":"Frames received with a bad checksum, usually a sign of a failing cable, optic or port rather than a configuration problem. In REAP: In REAP’s troubleshooting moment, input and CRC errors on the interface are checked before protocol settings, because a physical fault drops hello packets too. Network and IT fundamentals","a":"CRC"},{"t":"Running and startup configuration","s":"Glossary","d":"The running configuration is what a device is doing now; the startup configuration is what it will do after a reload. When they differ, a reboot changes…","u":"/glossary/running-startup-configuration/","b":"The running configuration is what a device is doing now; the startup configuration is what it will do after a reload. When they differ, a reboot changes the network. In REAP: Running/startup drift is one of the posture findings available today; it is also how a change that was never saved comes back after the next maintenance reload. Network and IT fundamentals","a":"startup configuration · running configuration · running/startup"},{"t":"Active/standby (high availability pair)","s":"Glossary","d":"Two devices arranged so one carries the service and the other takes over on failure: firewalls, VPN gateways, load balancers, core routers. “HA” for short.","u":"/glossary/active-standby/","b":"Two devices arranged so one carries the service and the other takes over on failure: firewalls, VPN gateways, load balancers, core routers. “HA” for short. In REAP: Standby sync, configuration drift between the pair and whether a failover has ever been exercised are the resilience checks REAP runs; an out-of-sync standby protects nothing. Network and IT fundamentals","a":"high availability pair · high availability · Active/standby · active/standby · active-standby · HA pair"},{"t":"Firewall","s":"Glossary","d":"A device or service that enforces security policy between network zones: which addresses, ports and applications may talk, and which may not.","u":"/glossary/firewall/","b":"A device or service that enforces security policy between network zones: which addresses, ports and applications may talk, and which may not. In REAP: Firewall pairs are frequent subjects of resilience findings and change verdicts; the firewall failover guide on this site walks through the test, and platform coverage is stated per vendor and version. Network and IT fundamentals","a":"firewalls"},{"t":"Cloud network constructs","s":"Glossary","d":"The networking objects inside a public cloud account: virtual networks (VPC on AWS, VNet on Azure), subnets, route tables, security groups, gateways…","u":"/glossary/cloud-network-constructs/","b":"The networking objects inside a public cloud account: virtual networks (VPC on AWS, VNet on Azure), subnets, route tables, security groups, gateways, transit gateways and VPN connections. In REAP: Read with read-only cloud roles for AWS and Azure today, so hybrid paths between a site and a cloud workload can be traced and verified; GCP network discovery is not available today. Network and IT fundamentals","a":"security groups · transit gateway · route tables · VPC/VNet · VNet · VPC"},{"t":"Hybrid cloud","s":"Glossary","d":"An estate in which on-premises networks and one or more public clouds carry production traffic together, with paths that cross the boundary between them.","u":"/glossary/hybrid-cloud/","b":"An estate in which on-premises networks and one or more public clouds carry production traffic together, with paths that cross the boundary between them. In REAP: One vendor plus AWS or Azure hybrid cloud is one of the three qualifying statements on the home page: the cross-boundary incident is where single-vendor tools stop. Network and IT fundamentals"},{"t":"Cloud controller","s":"Glossary","d":"A vendor’s cloud-hosted management plane for wireless, switching or SD-WAN estates (Juniper Mist, HPE Aruba Central, Cisco Meraki), reached through an API…","u":"/glossary/cloud-controller/","b":"A vendor’s cloud-hosted management plane for wireless, switching or SD-WAN estates (Juniper Mist, HPE Aruba Central, Cisco Meraki), reached through an API rather than device by device. In REAP: Available integrations: REAP reads network context, inventory and events from these controllers alongside the devices it reaches directly. Network and IT fundamentals","a":"cloud controllers"},{"t":"Network operating system (NOS)","s":"Glossary","d":"The software a switch, router or firewall runs: Cisco IOS-XE and NX-OS, Arista EOS, Junos, PAN-OS, FortiOS, SONiC and others. Each has its own commands…","u":"/glossary/network-operating-system/","b":"The software a switch, router or firewall runs: Cisco IOS-XE and NX-OS, Arista EOS, Junos, PAN-OS, FortiOS, SONiC and others. Each has its own commands, configuration syntax and failure modes. In REAP: REAP’s agents know each supported platform’s commands and output; coverage is stated per platform and version and confirmed per pilot for anything outside the supported list. Network and IT fundamentals","a":"Network operating system · network operating system · NOS"},{"t":"CLI (command-line interface)","s":"Glossary","d":"The text interface of a network device: show commands that read state and configuration commands that change it, over SSH or a console.","u":"/glossary/cli/","b":"The text interface of a network device: show commands that read state and configuration commands that change it, over SSH or a console. In REAP: Read-only show commands are REAP’s main evidence source; every command and its output are kept with the conclusion they support. Configuration commands run only inside an approved runbook. Network and IT fundamentals","a":"command-line interface · command line · CLI"},{"t":"SSH","s":"Glossary","d":"Secure Shell: the encrypted protocol used to reach a device’s command line and to transfer files to it.","u":"/glossary/ssh/","b":"Secure Shell: the encrypted protocol used to reach a device’s command line and to transfer files to it. In REAP: The connector cluster reaches devices over SSH with read-only credentials brokered from your PAM where available; the connector’s own traffic to the platform leaves over one outbound TLS tunnel. Network and IT fundamentals"},{"t":"VTY lines","s":"Glossary","d":"The virtual terminal lines through which remote sessions (SSH, Telnet) reach a device; access lists on them decide who may connect.","u":"/glossary/vty/","b":"The virtual terminal lines through which remote sessions (SSH, Telnet) reach a device; access lists on them decide who may connect. In REAP: Named in the network requirements as one of the things to confirm when enrolling devices: the connector’s address must be permitted on the VTY access list. Network and IT fundamentals","a":"VTY"},{"t":"SNMP","s":"Glossary","d":"Simple Network Management Protocol: a device exposes counters and state as a tree of values that a monitoring system polls, and sends traps when something…","u":"/glossary/snmp/","b":"Simple Network Management Protocol: a device exposes counters and state as a tree of values that a monitoring system polls, and sends traps when something changes. In REAP: The connector polls metrics over SNMP (a read community or an SNMPv3 user) and receives traps; both are telemetry REAP collects itself today. Network and IT fundamentals","a":"SNMP traps · SNMP trap"},{"t":"Syslog","s":"Glossary","d":"The standard way devices send event messages (a link went down, a neighbor changed state, a configuration was saved) to a collector, each with a timestamp…","u":"/glossary/syslog/","b":"The standard way devices send event messages (a link went down, a neighbor changed state, a configuration was saved) to a collector, each with a timestamp and a severity. In REAP: Point device syslog at the connector VIP: syslog lines are first-class evidence, and the absence of a link event in syslog is itself evidence, as in the illustrative P1. Network and IT fundamentals"},{"t":"Flow records (NetFlow, IPFIX)","s":"Glossary","d":"Summaries of the conversations a device forwards: source, destination, ports, protocol, bytes, packets and time, exported as NetFlow or IPFIX.","u":"/glossary/flow-records/","b":"Summaries of the conversations a device forwards: source, destination, ports, protocol, bytes, packets and time, exported as NetFlow or IPFIX. In REAP: Collected where you configure exporters to the connector; used to show which flows crossed a path before and after a change, and to size a backup path from real traffic. Network and IT fundamentals","a":"Flow records · flow records · NetFlow · IPFIX"},{"t":"Streaming telemetry","s":"Glossary","d":"Devices pushing state and counters to a collector continuously (over gNMI, for example) instead of waiting to be polled.","u":"/glossary/streaming-telemetry/","b":"Devices pushing state and counters to a collector continuously (over gNMI, for example) instead of waiting to be polled. In REAP: gNMI dial-out subscriptions to the connector are one of the three telemetry sources a pilot connects on day 2, alongside syslog and SNMP. Network and IT fundamentals"},{"t":"Monitoring and NMS","s":"Glossary","d":"A network management system: the monitoring platform (SolarWinds, Zabbix, a vendor’s own) that polls devices, keeps metrics and raises alarms.","u":"/glossary/nms/","b":"A network management system: the monitoring platform (SolarWinds, Zabbix, a vendor’s own) that polls devices, keeps metrics and raises alarms. In REAP: REAP does not replace monitoring and does not modify it. It collects its own telemetry today; incidents your monitoring raises reach REAP through ServiceNow or Jira, and reading third-party alert streams is Planned. Network and IT fundamentals","a":"monitoring platform · NMS"},{"t":"API (application programming interface)","s":"Glossary","d":"The programmatic way one system reads from or writes to another, usually over HTTPS with a token or key; REST APIs exchange JSON.","u":"/glossary/api/","b":"The programmatic way one system reads from or writes to another, usually over HTTPS with a token or key; REST APIs exchange JSON. In REAP: Every REAP integration is an API integration with the narrowest scope that does the job: read scope on controllers and cloud accounts, write scope only for the work notes REAP adds to a ticket. Network and IT fundamentals","a":"application programming interface · REST API · APIs · API"},{"t":"Kubernetes","s":"Glossary","d":"The open-source platform that runs containerized software across a cluster of machines, restarting and scaling components as needed.","u":"/glossary/kubernetes/","b":"The open-source platform that runs containerized software across a cluster of machines, restarting and scaling components as needed. In REAP: REAP’s platform is Kubernetes-based, which is how it is deployed into a customer’s cloud account or data center as well as run in REAP Cloud; the supported platforms for a customer-hosted deployment are confirmed at scoping. Network and IT fundamentals"},{"t":"Availability zone (AZ)","s":"Glossary","d":"A physically separate data center within a cloud region. Running across more than one zone keeps a service up when one zone fails.","u":"/glossary/availability-zone/","b":"A physically separate data center within a cloud region. Running across more than one zone keeps a service up when one zone fails. In REAP: REAP Cloud runs across availability zones on AWS in U.S. regions with encrypted, region-redundant backups; the recovery objectives are stated in the subscription agreement. Network and IT fundamentals","a":"multi-availability-zone · availability zones · Availability zone · availability zone"},{"t":"ITSM","s":"Glossary","d":"IT service management: the practice and the system of record (ServiceNow, Jira Service Management, ManageEngine) in which incidents, problems, changes and…","u":"/glossary/itsm/","b":"IT service management: the practice and the system of record (ServiceNow, Jira Service Management, ManageEngine) in which incidents, problems, changes and requests are opened, worked and closed. In REAP: REAP reads incidents, problems and changes from your ITSM and writes the Investigation Window, change verdicts and evidence links back as work notes; the ticket you already use stays the system of record. Source: ITIL (Axelos) Network and IT fundamentals"},{"t":"CMDB (configuration management database)","s":"Glossary","d":"The ITSM’s inventory of configuration items (devices, applications, services) and the relationships between them.","u":"/glossary/cmdb/","b":"The ITSM’s inventory of configuration items (devices, applications, services) and the relationships between them. In REAP: Optional enrichment: CMDB records give REAP’s investigations business context (which service runs behind which device). NetBox reconciliation is On request. Source: ITIL (Axelos) Network and IT fundamentals","a":"configuration management database · CMDB"},{"t":"NOC (network operations center)","s":"Glossary","d":"The team and the room, physical or virtual, that watches the network, takes the first call on an incident and escalates what it cannot resolve.","u":"/glossary/noc/","b":"The team and the room, physical or virtual, that watches the network, takes the first call on an incident and escalates what it cannot resolve. In REAP: A pilot measures tier-1 resolution and escalation rate for the NOC; mid-sized companies without a 24x7 NOC are one of the three segments REAP is built for. Network and IT fundamentals","a":"network operations center · NOC"},{"t":"Change window and maintenance window","s":"Glossary","d":"The approved period in which a change may be made or a device restarted, agreed in advance so that impact is expected and watched.","u":"/glossary/change-window/","b":"The approved period in which a change may be made or a device restarted, agreed in advance so that impact is expected and watched. In REAP: Before-and-after verification of one real change window is a Pilot deliverable; the guides on this site run every state-changing command only inside an approved maintenance window. Network and IT fundamentals","a":"maintenance windows · maintenance window · change windows · Change window · change window"},{"t":"Pre-check and post-check","s":"Glossary","d":"The state captured before a change (routing neighbors, redundancy state, probes, counters) and the same capture afterwards, compared to decide whether the…","u":"/glossary/pre-check-post-check/","b":"The state captured before a change (routing neighbors, redundancy state, probes, counters) and the same capture afterwards, compared to decide whether the change did only what it was meant to do. In REAP: What REAP automates for the changes it verifies: a pre-change baseline, a post-change comparison and a delayed post-check at T+30 minutes, with the result written to the change record. Network and IT fundamentals","a":"post-checks · post-check · pre-checks · Pre-check · pre-check"},{"t":"Method of procedure (MOP)","s":"Glossary","d":"A step-by-step plan for a network change: the intent, the exact commands, the checks before and after, the rollback trigger and the rollback steps.","u":"/glossary/mop/","b":"A step-by-step plan for a network change: the intent, the exact commands, the checks before and after, the rollback trigger and the rollback steps. In REAP: The MOP template guide on this site provides one; REAP’s pre-execution impact analysis reads the intent and the devices in a MOP to say what the change would touch. Network and IT fundamentals","a":"Method of procedure · MOP"},{"t":"Standard operating procedure (SOP)","s":"Glossary","d":"A written, repeatable procedure for routine operational work, kept so that different people do the same task the same way.","u":"/glossary/sop/","b":"A written, repeatable procedure for routine operational work, kept so that different people do the same task the same way. In REAP: SOPs and runbooks are among the information islands REAP reads; approved ones become natural-language runbooks that tier 1 can run under governance. Network and IT fundamentals","a":"standard operating procedures · Standard operating procedure · SOPs · SOP"},{"t":"Postmortem","s":"Glossary","d":"The written review after an incident: timeline, cause, contributing factors, what detected it, what fixed it and what will prevent it, without blame.","u":"/glossary/postmortem/","b":"The written review after an incident: timeline, cause, contributing factors, what detected it, what fixed it and what will prevent it, without blame. In REAP: The postmortem template guide gives the structure; REAP’s Investigation Window supplies the timeline and the evidence so the review starts from facts rather than memory. Network and IT fundamentals","a":"postmortems · post-mortem"},{"t":"On-call","s":"Glossary","d":"The rotation of engineers who can be paged outside business hours, and the tooling (PagerDuty, Opsgenie) that pages them.","u":"/glossary/on-call/","b":"The rotation of engineers who can be paged outside business hours, and the tooling (PagerDuty, Opsgenie) that pages them. In REAP: On-call integrations are Planned; today the engineer who is paged opens the ticket and finds the Investigation Window waiting in it. Network and IT fundamentals"},{"t":"Escalation","s":"Glossary","d":"Passing an incident from the team that took the first call to a more senior engineer or a vendor because it could not be resolved at the first level.","u":"/glossary/escalation/","b":"Passing an incident from the team that took the first call to a more senior engineer or a vendor because it could not be resolved at the first level. In REAP: The number a pilot watches: how many incidents still need a senior engineer or a vendor case when tier 1 has an evidence-backed answer in front of it. Network and IT fundamentals","a":"escalations · escalated"},{"t":"Vendor TAC case","s":"Glossary","d":"A support case opened with a network vendor’s technical assistance center, usually after the in-house team has exhausted its own evidence.","u":"/glossary/tac/","b":"A support case opened with a network vendor’s technical assistance center, usually after the in-house team has exhausted its own evidence. In REAP: TAC history is one of the information islands REAP reads; an investigation that already holds the evidence a TAC engineer would ask for shortens the case or avoids it. Network and IT fundamentals","a":"vendor TAC · TAC case · TAC"},{"t":"Outage and degradation","s":"Glossary","d":"An outage is a service that is down; a degradation is a service that still works but worse than its baseline, slower, lossy or without its redundancy.","u":"/glossary/outage/","b":"An outage is a service that is down; a degradation is a service that still works but worse than its baseline, slower, lossy or without its redundancy. In REAP: Change verdicts use both words: a change can complete, keep reachability and still leave the network degraded, as in the illustrative upgrade whose DHCP relay would fail on the next failover. Network and IT fundamentals","a":"degradation · outages · Outage · outage"},{"t":"Priority and severity (P1 to P4)","s":"Glossary","d":"The ITSM’s ranking of an incident by impact and urgency: P1 is a critical, business-stopping incident, P2 a major one, P3 and P4 lesser ones with longer…","u":"/glossary/priority-levels/","b":"The ITSM’s ranking of an incident by impact and urgency: P1 is a critical, business-stopping incident, P2 a major one, P3 and P4 lesser ones with longer targets. In REAP: REAP’s loss framing counts the P2s as well as the P1s: the incidents that never reach the board deck add up over a year. See P1 for the figure most teams know by heart. Source: ITIL (Axelos) Network and IT fundamentals","a":"Priority and severity · P1 and P2 · P1 to P4 · P1/P2 · P2 · P3 · P4"},{"t":"Firmware and software upgrade","s":"Glossary","d":"Moving a device to a new operating-system release, usually in a maintenance window, one unit of a redundant pair at a time.","u":"/glossary/software-upgrade/","b":"Moving a device to a new operating-system release, usually in a maintenance window, one unit of a redundant pair at a time. In REAP: A frequent Change Assurance case: the illustrative core-pair upgrade on this site completed, kept reachability and still introduced one regression that only before-and-after comparison caught. Network and IT fundamentals","a":"firmware upgrades · software upgrade · firmware upgrade · OS upgrades · OS upgrade"},{"t":"Security advisory (PSIRT)","s":"Glossary","d":"A vendor’s published notice that a vulnerability affects certain releases and features, with the fixed releases and workarounds; vendors publish them…","u":"/glossary/security-advisory/","b":"A vendor’s published notice that a vulnerability affects certain releases and features, with the fixed releases and workarounds; vendors publish them through a product security incident response team (PSIRT). In REAP: Contextual CVE exposure: REAP ranks an advisory by whether the vulnerable feature is actually configured and reachable on the device, not by version match alone. Network and IT fundamentals","a":"security advisories · Security advisory · security advisory · PSIRT"},{"t":"RPO and RTO","s":"Glossary","d":"Recovery point objective: how much data may be lost in a failure. Recovery time objective: how long recovery may take. Both are commitments, not…","u":"/glossary/rpo-rto/","b":"Recovery point objective: how much data may be lost in a failure. Recovery time objective: how long recovery may take. Both are commitments, not measurements. In REAP: REAP Cloud’s availability commitment and recovery objectives are stated in the subscription agreement; for customer-hosted deployments, backup and restore procedures are documented for your operations team. Network and IT fundamentals","a":"RPO/RTO · RPO · RTO"},{"t":"Operational technology (OT)","s":"Glossary","d":"The networks and systems that run physical processes: plant floors, building systems, medical devices, utilities. Usually segmented from the IT network…","u":"/glossary/ot/","b":"The networks and systems that run physical processes: plant floors, building systems, medical devices, utilities. Usually segmented from the IT network and governed by stricter change rules. In REAP: OT networks stay out of scope in manufacturing pilots; REAP reasons about the IT boundary that OT depends on (the plant core, the WAN pair, the firewall between zones). Network and IT fundamentals","a":"Operational technology · operational technology · OT networks · OT network · OT"},{"t":"ERP and MES","s":"Glossary","d":"Enterprise resource planning (orders, inventory, finance) and manufacturing execution systems (what the plant is producing right now): the business…","u":"/glossary/erp-mes/","b":"Enterprise resource planning (orders, inventory, finance) and manufacturing execution systems (what the plant is producing right now): the business applications whose traffic a plant network carries. In REAP: The illustrative P1 drops ERP return traffic to order entry; the illustrative resilience finding protects MES and plant telemetry with a QoS class on the backup circuit. Both show why a network incident is a business incident. Network and IT fundamentals","a":"ERP · MES"},{"t":"TLS and the outbound tunnel","s":"Glossary","d":"Transport Layer Security encrypts traffic between two systems and lets each verify the other. An outbound tunnel is a connection the connector opens from…","u":"/glossary/tls/","b":"Transport Layer Security encrypts traffic between two systems and lets each verify the other. An outbound tunnel is a connection the connector opens from inside your network to the platform, so no inbound firewall rule is needed. In REAP: Connectors reach REAP Cloud over an outbound TLS tunnel on port 443; TLS 1.2 or higher in transit and AES-256 at rest are stated in the Trust Center. Architecture, deployment and data","a":"the outbound tunnel · outbound TLS tunnel · TLS"},{"t":"Allow-list","s":"Glossary","d":"A list of the specific addresses, hostnames or accounts that are permitted; everything else is refused.","u":"/glossary/allow-list/","b":"A list of the specific addresses, hostnames or accounts that are permitted; everything else is refused. In REAP: The network requirements say what to allow-list: the REAP Cloud endpoints the connector reaches outbound (confirmed with engineering at scoping), and the connector’s own address on device VTY lines and in your PAM. Architecture, deployment and data","a":"allow-listing · allowlist"},{"t":"Read-only credentials and service accounts","s":"Glossary","d":"A non-person account created for a system, with the narrowest role that does its job: read-only on devices and controllers, write scope only where a…","u":"/glossary/service-account/","b":"A non-person account created for a system, with the narrowest role that does its job: read-only on devices and controllers, write scope only where a result must be recorded. In REAP: REAP’s device credentials are read-only, revocable by you at any time and brokered from CyberArk where available; the ITSM integration has write scope only for the work notes and verification results REAP adds. Architecture, deployment and data","a":"Read-only credentials · read-only credentials · read-only credential · service accounts · service account"},{"t":"Secrets and tokens","s":"Glossary","d":"Credentials, API keys and tokens that must be stored, rotated and revoked carefully; a leaked secret is a compromised account.","u":"/glossary/secret/","b":"Credentials, API keys and tokens that must be stored, rotated and revoked carefully; a leaked secret is a compromised account. In REAP: Secrets belong in your PAM or a cloud key management service; how REAP handles secrets found in collected configurations, and how its own integration credentials are stored and rotated, is stated in the security packet. Architecture, deployment and data","a":"API keys · secrets · API key · tokens"},{"t":"Artificial intelligence (AI) and machine learning (ML)","s":"Glossary","d":"AI is software that performs tasks that normally need human judgment; machine learning is the branch that learns patterns from data rather than following…","u":"/glossary/ai-ml/","b":"AI is software that performs tasks that normally need human judgment; machine learning is the branch that learns patterns from data rather than following written rules. Large language models are one kind of AI. In REAP: REAP combines deterministic rules for known conditions with model-driven reasoning for the investigation that follows, and with anomaly and prediction services in its data layer; which model, and where it runs, is a choice you make. Agentic AI vocabulary","a":"Artificial intelligence · machine learning (ML · machine learning · AI/ML"},{"t":"Anomaly detection","s":"Glossary","d":"Flagging a measurement that departs from its own history (a link suddenly busier, errors where there were none) without a hand-written threshold.","u":"/glossary/anomaly-detection/","b":"Flagging a measurement that departs from its own history (a link suddenly busier, errors where there were none) without a hand-written threshold. In REAP: Part of REAP’s data and intelligence layer on the architecture diagram (AI/ML services for anomaly and prediction). Qualified incidents are raised from deterministic conditions today, so an anomaly is context for an investigation, never a conclusion by itself. Agentic AI vocabulary","a":"anomaly"},{"t":"Prompt","s":"Glossary","d":"The instruction and context given to a language model for one task. In an agent, the prompt also carries the evidence gathered so far and the tools…","u":"/glossary/prompt/","b":"The instruction and context given to a language model for one task. In an agent, the prompt also carries the evidence gathered so far and the tools available. In REAP: In REAP, text from tickets, documents and device output is evidence to reason over, never an instruction to follow, and consequential actions require approval regardless of what the model concludes; see prompt injection. Agentic AI vocabulary","a":"prompts"},{"t":"SAML and OIDC (single sign-on protocols)","s":"Glossary","d":"The two standard protocols by which an application trusts your identity provider to sign users in: SAML (an XML-based standard) and OpenID Connect (built…","u":"/glossary/saml-oidc/","b":"The two standard protocols by which an application trusts your identity provider to sign users in: SAML (an XML-based standard) and OpenID Connect (built on OAuth 2.0). In REAP: REAP’s console signs in through SAML or OIDC with Okta or Microsoft Entra ID, with roles mapped from your groups; see single sign-on. Security, trust and compliance","a":"single sign-on protocols · SAML and OIDC · SAML/OIDC · SAML · OIDC"},{"t":"Multi-factor authentication (MFA)","s":"Glossary","d":"Requiring a second proof of identity (an app prompt, a hardware key) beyond a password.","u":"/glossary/mfa/","b":"Requiring a second proof of identity (an app prompt, a hardware key) beyond a password. In REAP: Enforced by your identity provider, which REAP relies on through single sign-on; REAP does not keep its own passwords for SSO users. Security, trust and compliance","a":"Multi-factor authentication · multi-factor · MFA"},{"t":"IAM (identity and access management)","s":"Glossary","d":"The discipline and the systems that decide who and what may access which resources: identities, roles, policies and their review.","u":"/glossary/iam/","b":"The discipline and the systems that decide who and what may access which resources: identities, roles, policies and their review. In REAP: In REAP, SSO and RBAC for people; read-only roles and scoped keys for the cloud accounts and controllers REAP reads; every access change in the audit trail. Security, trust and compliance","a":"access management · IAM"},{"t":"Key management service (KMS)","s":"Glossary","d":"A cloud service that creates, stores and rotates encryption keys inside hardware-backed boundaries, so the keys never sit beside the data they protect.","u":"/glossary/kms/","b":"A cloud service that creates, stores and rotates encryption keys inside hardware-backed boundaries, so the keys never sit beside the data they protect. In REAP: Data at rest in REAP Cloud is encrypted with AES-256 with keys held in a cloud key management service; details in the security packet. Security, trust and compliance","a":"Key management service · key management service · KMS"},{"t":"CVE (Common Vulnerabilities and Exposures)","s":"Glossary","d":"The public identifier for a disclosed vulnerability (CVE-2026-NNNNN), maintained so that vendors, scanners and advisories all refer to the same issue.","u":"/glossary/cve/","b":"The public identifier for a disclosed vulnerability (CVE-2026-NNNNN), maintained so that vendors, scanners and advisories all refer to the same issue. In REAP: Contextual CVE exposure ranks a CVE by whether the vulnerable feature is configured and reachable on your devices; a version match alone is not a finding. Security, trust and compliance","a":"Common Vulnerabilities · CVEs · CVE"},{"t":"Penetration test","s":"Glossary","d":"An authorized attempt by security professionals to break into a system, reported with findings and their severity.","u":"/glossary/penetration-test/","b":"An authorized attempt by security professionals to break into a system, reported with findings and their severity. In REAP: An annual penetration test by an independent third party, with the executive summary available under NDA; the vulnerability disclosure policy covers good-faith research outside it. Security, trust and compliance","a":"pen test"},{"t":"SOC 2 Type I and Type II","s":"Glossary","d":"A Type I report describes controls at a point in time; a Type II report attests that they operated effectively over a period, usually six to twelve months.","u":"/glossary/soc-2-types/","b":"A Type I report describes controls at a point in time; a Type II report attests that they operated effectively over a period, usually six to twelve months. In REAP: REAP’s SOC 2 Type II attestation is in process; the status, scope and timeline are in the security packet, and the report is available upon request under NDA. Source: AICPA trust services criteria Security, trust and compliance","a":"Type II report · Type I report · SOC 2 Type I · Type II"},{"t":"NIST Cybersecurity Framework (CSF)","s":"Glossary","d":"The U.S. National Institute of Standards and Technology’s framework of security outcomes (govern, identify, protect, detect, respond, recover) used to…","u":"/glossary/nist-csf/","b":"The U.S. National Institute of Standards and Technology’s framework of security outcomes (govern, identify, protect, detect, respond, recover) used to describe and compare security programs. In REAP: REAP’s controls are aligned to CSF 2.0 across Govern, Identify, Protect, Detect, Respond and Recover (aligned, not certified); the mapping is described in the security packet. Source: NIST CSF 2.0 (2024) Security, trust and compliance","a":"NIST Cybersecurity Framework · NIST CSF 2.0 · NIST CSF"},{"t":"ISO/IEC 27001 and 42001","s":"Glossary","d":"International standards for an information security management system (27001) and an AI management system (42001), each certifiable by an accredited…","u":"/glossary/iso-27001/","b":"International standards for an information security management system (27001) and an AI management system (42001), each certifiable by an accredited auditor. In REAP: REAP’s controls are aligned to ISO/IEC 27001 (not certified; the certification audit is targeted for the first half of 2027) and ISO/IEC 42001 is under evaluation for the agent harness; the Trust Center states the posture and the security packet the timing. Source: ISO/IEC 27001:2022; ISO/IEC 42001:2023 Security, trust and compliance","a":"ISO/IEC 27001 · ISO/IEC 42001 · ISO 27001 · ISO 42001"},{"t":"GDPR, UK GDPR and CCPA/CPRA","s":"Glossary","d":"The European, UK and California privacy laws that govern personal data: what may be collected, on what basis, where it may go and what a person may ask…","u":"/glossary/privacy-regulation/","b":"The European, UK and California privacy laws that govern personal data: what may be collected, on what basis, where it may go and what a person may ask for. In REAP: REAP’s privacy statement and data processing agreement are aligned to them; most of what REAP processes is device configuration and telemetry, with personal data limited to ticket text and user accounts. Security, trust and compliance","a":"GDPR, UK GDPR · CCPA/CPRA · UK GDPR · GDPR · CCPA · CPRA"},{"t":"HIPAA and PHI","s":"Glossary","d":"The U.S. health privacy law and the protected health information it covers.","u":"/glossary/hipaa/","b":"The U.S. health privacy law and the protected health information it covers. In REAP: REAP collects no clinical-systems data: it reasons over device configurations, telemetry and topology. Ticket free text is included only as agreed, and PHI handling is settled in the security review. Security, trust and compliance","a":"HIPAA · PHI"},{"t":"PCI DSS","s":"Glossary","d":"The payment card industry’s security standard, including the requirement to segment the cardholder data environment and to prove the segmentation.","u":"/glossary/pci-dss/","b":"The payment card industry’s security standard, including the requirement to segment the cardholder data environment and to prove the segmentation. In REAP: Network segmentation evidence is audit scope that pilots in financial services and retail gather by hand today; configuration and topology findings serve as evidence for agreed controls, and payment systems themselves stay out of scope. Security, trust and compliance","a":"PCI"},{"t":"NERC CIP","s":"Glossary","d":"The reliability standards for the North American bulk electric system’s cyber assets, including supply-chain requirements (CIP-013).","u":"/glossary/nerc-cip/","b":"The reliability standards for the North American bulk electric system’s cyber assets, including supply-chain requirements (CIP-013). In REAP: Not assessed: utilities with BES Cyber System scope should discuss the deployment boundary, data classes and CIP-013 questions with REAP before an evaluation. Security, trust and compliance","a":"CIP-013"},{"t":"OWASP and ASVS","s":"Glossary","d":"The Open Worldwide Application Security Project and its Application Security Verification Standard: the reference list of web application risks and the…","u":"/glossary/owasp/","b":"The Open Worldwide Application Security Project and its Application Security Verification Standard: the reference list of web application risks and the checklist for verifying an application against them. In REAP: The OWASP Top 10 for LLM Applications is design guidance for REAP’s agent harness, beside NIST AI RMF; agent-specific risks such as prompt injection and tool misuse are reviewed in the threat model. Security, trust and compliance","a":"OWASP Top 10 · OWASP · ASVS"},{"t":"CSA STAR, CAIQ and SIG","s":"Glossary","d":"Standard vendor security questionnaires: the Cloud Security Alliance’s STAR registry and CAIQ questionnaire, and Shared Assessments’ SIG. Buyers send one…","u":"/glossary/security-questionnaires/","b":"Standard vendor security questionnaires: the Cloud Security Alliance’s STAR registry and CAIQ questionnaire, and Shared Assessments’ SIG. Buyers send one; vendors answer it once and reuse it. In REAP: Questionnaire answers are part of the security packet, so a review starts from written answers rather than a blank form; a CSA STAR listing is under evaluation. Security, trust and compliance","a":"CSA STAR, CAIQ · CSA STAR · SIG Lite · CAIQ · SIG"},{"t":"Secure software development (SSDF) and SBOM","s":"Glossary","d":"NIST’s Secure Software Development Framework describes how software should be built; a software bill of materials lists the components a release contains…","u":"/glossary/ssdf-sbom/","b":"NIST’s Secure Software Development Framework describes how software should be built; a software bill of materials lists the components a release contains, so a vulnerable library can be found quickly. In REAP: Secure development practices aligned to the SSDF are listed with evidence in the security packet, and the software bill of materials is among the documents available on request under NDA. Source: NIST SP 800-218 Security, trust and compliance","a":"Secure software development (SSDF) · SBOM · SSDF"},{"t":"Server-side request forgery (SSRF)","s":"Glossary","d":"An attack that tricks a server into making requests on the attacker’s behalf, reaching systems the attacker could not reach directly.","u":"/glossary/ssrf/","b":"An attack that tricks a server into making requests on the attacker’s behalf, reaching systems the attacker could not reach directly. In REAP: One of the network paths the 2026 autonomous-agent incidents used to escape their sandboxes, as the scenarios page recounts; REAP’s connectors make outbound requests only to the platform and the devices in scope. Security, trust and compliance","a":"Server-side request forgery · SSRF"},{"t":"Lateral movement","s":"Glossary","d":"An attacker, or a misdirected agent, moving from the first system it reached to others, often through management interfaces and reused credentials.","u":"/glossary/lateral-movement/","b":"An attacker, or a misdirected agent, moving from the first system it reached to others, often through management interfaces and reused credentials. In REAP: The scenario “lateral movement through the management plane” on this site: individual actions look like administration; the pattern across devices is what REAP’s evidence makes visible. Security, trust and compliance"},{"t":"security.txt","s":"Glossary","d":"A small file at /.well-known/security.txt that tells security researchers where to report a vulnerability and what policy applies.","u":"/glossary/security-txt/","b":"A small file at /.well-known/security.txt that tells security researchers where to report a vulnerability and what policy applies. In REAP: Served by the REAP website; it names security@reapnet.ai and the disclosure policy. Source: RFC 9116 Security, trust and compliance"},{"t":"Service-level agreement (SLA)","s":"Glossary","d":"A contractual commitment to a level of service (availability, response time, time to restore), usually with credits when it is missed.","u":"/glossary/sla/","b":"A contractual commitment to a level of service (availability, response time, time to restore), usually with credits when it is missed. In REAP: In the value model, SLA credits and churn are the customer-facing cost of an incident; on REAP’s side, the availability commitment for REAP Cloud is stated in the subscription agreement. Measurement, pilots and economics","a":"Service-level agreement · SLA credits · SLAs · SLA"},{"t":"Key performance indicator (KPI)","s":"Glossary","d":"A measured number a team manages by, chosen because it reflects an outcome rather than activity.","u":"/glossary/kpi/","b":"A measured number a team manages by, chosen because it reflects an outcome rather than activity. In REAP: The eight measures of a proof of value are its KPIs: context completeness, diagnosis quality, time to answer, human effort, prevention, automation and change verification, economics and trust. Measurement, pilots and economics","a":"Key performance indicator · KPIs · KPI"},{"t":"FTE-equivalent","s":"Glossary","d":"Full-time-equivalent: a way to express saved or redirected effort as fractions of a full-time person, so that minutes saved per investigation can be…","u":"/glossary/fte/","b":"Full-time-equivalent: a way to express saved or redirected effort as fractions of a full-time person, so that minutes saved per investigation can be compared with headcount. In REAP: Engineer capacity in the value model is expressed as FTE-equivalents and kept separate from outage economics, so neither inflates the other. Measurement, pilots and economics","a":"FTE-equivalents · FTE"},{"t":"Return on investment (ROI)","s":"Glossary","d":"The value an investment returns compared with its cost, usually over a year. Honest ROI separates hard-dollar savings from avoided risk and shows the…","u":"/glossary/roi/","b":"The value an investment returns compared with its cost, usually over a year. Honest ROI separates hard-dollar savings from avoided risk and shows the assumptions. In REAP: The value calculator shows a conservative and a base case, keeps engineer capacity and outage economics separate and leaves the share of outage cost you count visible; nothing is hidden in a multiplier. Measurement, pilots and economics","a":"Return on investment · ROI"},{"t":"The Change Succeeded. Did the Network?","s":"Resources","d":"Raja Tadimeti’s Triple-T talk at ONUG Fall 2026 (Thursday, October 29, 3:15 pm ET): the slides and the talk in writing, downloadable without a form; the fifteen-item change-verification checklist; the scenario; three que","u":"/onug-talk/","b":"ONUG Fall 2026 · Tools, Technologies & Techniques theater · Thursday, October 29, 3:15 pm ET The Change Succeeded. Did the Network? Building confidence in change outcomes. Raja Tadimeti’s twelve-minute talk: one routine change, closed as successful at 21:31, that became a P1 at 02:07; the question that catches it; a validation plan derived from the ticket the engineer already wrote; and a checklist you can use on Monday, with or without AI. The slides and the talk in writing are below. No form. Download the slides (PDF) Read the talk in writing (PDF) Twelve minutes The shape of the talk One night, one word, one question, one plan, four practices, a take-home. One fictional scenario carried through; one product screenshot, labeled illustrative; no competitor named; no figure REAP has not measured. The one third-party figure (Uptime Institute, Annual Outage Analysis 2025) carries its source and year. Raja Tadimeti Co-founder and CEO, REAP · the speaker Co-founder of WiteSand (acquired by Juniper Networks) and founding engineer at Pensando and Insieme; decades shipping networking products at Cisco and Juniper; named inventor on 17 granted US patents. He has run networks, and the nights he remembers are the ones where nothing broke and nothing alarmed. LinkedIn profile of Raja Tadimeti (opens in a new tab) 0:00 · The night One routine change, closed as successful at 21:31. A P1 at 02:07. “Nobody changed anything.” 2:30 · The word “Successful” does two jobs. Three ways a change succeeds and still hurts. In 2026, the actor is not always a person. 5:45 · The question Did the network do only what the change was meant to do? Outcome, scope, invariants. 6:15 · The plan A validation plan derived from the ticket Priya already wrote; six rows, each with a read-only check. 7:05 · Four practices Capture the pre-state. Diff behavior, not only configuration. Check again later. Record one outcome, and say what was not verified. 9:55 · The take-home The checklist, with or without AI. Where the machine belongs, and where it does not. Bring us your last P1. Eighteen slides. The slides (PDF) · the talk in writing (PDF) · the checklist below and on the back of the session card. The take-home The checklist. Take it home; use it on Monday. Fifteen items in three columns, with or without AI. The “Before” column is the validation plan the talk derives from the ticket: outcome, scope, invariants. The “After” column is the comparison; the “Always” column is the governance. Before the window Write the intended outcome in one sentence List the scope: devices, objects, paths Write the invariants: what must not change, including every other parent of the objects in scope Capture the pre-state pack, read-only Set the re-check times After the change Diff the configuration against the ticket Diff the behavior: counters, paths, neighbors, state Re-check after the first timer and the first scheduled job Record one outcome: Verified · Degraded · Rolled back · Inconclusive · Blocked Attach the evidence to the change record Always The plan is reviewed by someone who did not write the change A person approves every action; a tool may propose Say what was not verified Treat “completed” as a workflow state, never as proof Restored is not the same as fixed. Completed is not the same as verified. Configured is not the same as compliant The guide: how to verify a network change How REAP verifies changes The scenario CHG-1234, Tuesday night Fictional, and built to be real enough to argue with. It is the same incident the Investigation Window on this site illustrates; nothing in it names a company, a person, a vendor or a product. The facts The company A distributed manufacturer with fourteen plants (fictional). A lean network team; ServiceNow for change; a core pair per plant. The change CHG-1234, Tuesday 21:14, on plant-a-core-2. Object group OG-ERP had its members replaced (10.20.5.0/24 → 10.20.50.0/24) so a second ACL, ACL-B, could reuse the group for the new order-entry subnet. ACL-ERP-IN, which permits ERP return traffic, already referenced OG-ERP. The checks Interfaces up, OSPF adjacency stable, ping to the core, ACL-B permitting the new subnet, no command errors. Closed Successful at 21:31. What broke ERP return traffic to Plant A order entry fell through to the final deny on ACL-ERP-IN from 21:16. No link or neighbor changed, so nothing alarmed. Order entry is quiet at night; the 02:00 order sync failed; the P1 opened at 02:07. How it was found By reading the configuration history by hand at 03:40; restored at 04:10; explained the next day. Undetected for 4 h 51 min. The evidence that was available at 21:20 The configuration diff 21:13 → 21:14 (the OG-ERP and ACL-B lines, exactly as the ticket predicted). The ACL-ERP-IN final-deny counter 3,412 → 3,918 across two reads 25 seconds apart, flat before the change. A traceroute from Vlan 312 to 10.20.5.10 with no reply beyond plant-a-core-2. The plan that would have caught it Outcome: ACL-B permits 10"},{"t":"The expensive part of incident, problem, and change management is the handoff","s":"Blog","d":"Incident, problem, and change management are separate for good reasons. The avoidable cost sits in the handoffs between them, where evidence and context get dropped and rebuilt. Carry the context instead.","u":"/blog/incident-problem-change-management-handoff/","b":"Blog · Change management The expensive part of incident, problem, and change management is the handoff By Raja Tadimeti , Co-founder & CEO September 22, 2026 · 7 min read Incident, problem, and change management are separate processes for good reasons. They have different goals, different owners, and different clocks. Most of the avoidable cost is not in the processes themselves. It sits in the handoffs between them, where evidence and context get dropped and a person has to rebuild them. The opportunity is to carry that context across the whole lifecycle, not to replace the processes or add another ticket. On paper, the lifecycle of a production failure is orderly. An incident is opened and service is restored. A problem record asks why it happened. Corrective tasks are assigned. A change implements the permanent fix. Validation confirms it worked. Those five stages have four transitions between them. Every one of those transitions is a human handoff, and there are more inside each stage, starting with escalation. The handoffs are where the process gets expensive. Three processes, three different questions The processes are separate for a reason, and the reason is not bureaucracy. An incident asks how to restore service quickly. A problem asks why it happened and how to prevent it from happening again. A change asks how to implement the fix safely. Those are different questions, with different owners, timelines, and measures of success. Take a branch that loses connectivity to a critical application. An alert fires or a user calls the service desk, and an incident is created. The first-line (L1) network operations team validates the symptom, establishes impact and priority, checks for related alerts and known errors, follows the runbook, collects evidence, and tries the approved recovery actions. If that does not restore service, the incident escalates to second-line (L2), third-line (L3), or a specialist team. For a priority 1 (P1) or major incident, the circle widens to incident managers, application and security teams, vendors, and business stakeholders. Through all of it the objective stays fixed: restore service as quickly and safely as possible. That can mean failing over to a secondary path, rolling back a recent change, or applying a known workaround, all before anyone knows the root cause. That is intentional. ServiceNow describes incident management as having a shorter timeline, with the primary goal of resolving the incident and returning service to its former state, while problem management can take longer and looks for what lies beneath the incident. That shorter timeline is also why incident service level agreements (SLAs) set targets for response, escalation, and restoration time. The targets vary by organization, priority, and service criticality. There is no universal P1 SLA. Restored is not the same as fixed Suppose the branch comes back after traffic moves to the secondary WAN path. Service is restored. Once the primary path is re-established, or the loss of redundancy is accepted and tracked, the incident can be resolved. The question that remains is why the primary path failed. If the failure was severe, repeated, unexplained, or possibly systemic, it justifies a problem record, and the objective changes. The problem team correlates related incidents, reconstructs the timeline, inspects configuration and software versions, looks for recent changes, searches vendor advisories, tries to reproduce the condition, and opens a vendor case if it has to. The result might be a confirmed root cause, recorded with its workaround as a known error until the permanent fix is in. It might also be a reliable workaround without a confirmed cause, a suspected cause that needs more evidence, or an honest statement that a definitive root cause has not been established yet. That last outcome matters. Root cause analysis (RCA) is not always a clean detective story. Intermittent conditions disappear, logs roll over, vendor defects are hard to reproduce, and sometimes several failures interact. In those cases the responsible thing is to document what is known, preserve the workaround, improve the instrumentation, and keep collecting evidence. Problem management allows for this. A documented workaround is a legitimate interim state when a permanent resolution is not yet available. The reporting changes too. For incidents, leaders look at volume, priority, response time, restoration time, and SLA compliance. For problems the questions are different: how many recurring incidents are being eliminated, how old the problem backlog is, which problems have a confirmed cause or a workaround, and which permanent corrective actions are still open. A problem may carry an RCA deadline, especially after a major incident. It does not carry a \"restore service in X minutes\" clock. Finding the cause does not fix the environment Suppose the investigation traces the failure to a software defect on the branch firewall that drops "},{"t":"Build or buy agentic AI for network operations? The demo is the cheap part","s":"Blog","d":"An in-house agentic NetOps tool is easy to start and expensive to own. Buy the reasoning engine, its security posture, and its model lifecycle; own your network context, policy, runbooks, and approvals.","u":"/blog/build-or-buy-agentic-ai-for-network-operations/","b":"Blog · Agentic AI Build or buy agentic AI for network operations? The demo is the cheap part By Rishit Lakhani , Head of Solutions Engineering September 8, 2026 · 9 min read Building an agentic network operations tool in-house is easy to start and expensive to own. For most network teams, the better split is to buy the reasoning engine, its security posture, and its model lifecycle from a vendor, and to own the network context, policy, runbooks, and approvals yourself. Every few weeks I talk to a network team that is trying to build something. Not a software team. Network engineers, or the automation person who has been writing Python and Ansible for the network operations team for years, now pointing an AI coding assistant at an agent framework. A Slack bot that answers questions about the topology. A script that hands an alert to a model and asks for a probable cause. An agent that pulls show commands from a few routers and summarizes them. The first version comes together in a week or two, and in the demo, it works. Then the question comes: should we keep going, or should we buy this? It is the right question, and most of the time it gets answered on the wrong evidence. The demo is what people see, so the demo is what they price. The demo is the cheap part. The demo is not the product An agent that investigates a network problem needs four things: a way to reach the network safely, enough context about the network to reason about it, a model that can reason, and a control loop that decides what to look at next. AI coding assistants and agent frameworks have made the fourth part feel easy, even for someone whose last project was an Ansible playbook. You can describe what you want, accept the generated code, wire a model to a handful of tools in an afternoon, and watch it walk through a BGP session flap on its own. What the afternoon does not include is everything that makes that agent safe to point at production. Read-only credentials scoped per device and per role. A policy layer that decides what the agent may query, on which devices, at what rate, so a runaway loop does not turn into a self-inflicted polling storm on a core router. Audit logs that a security team will accept. A way to evaluate whether the agent's answers are right, across hundreds of incident types, before and after every model change. A plan for what happens when the model you built on is deprecated, which can now happen on a cadence measured in months, not years. None of that is exotic. All of it is work, and it is work that never finishes. The failure mode is usually not the first version. Gartner expects more than 40% of agentic AI projects to be canceled by the end of 2027, citing escalating cost, unclear business value, and inadequate risk controls. Those problems tend to show up after the prototype, when the system meets production scale, governance, and real operating cost. You do not discover them in the demo. What you are really signing up for Here is what an in-house agentic tool looks like once it is in production, based on the teams I have watched try. Someone owns the model lifecycle. When the provider retires the version you tuned your prompts against, your investigation quality shifts, sometimes subtly, and someone has to re-run the evaluation suite you hopefully built and fix what regressed. Someone owns the security surface. Agentic systems make security problems around tool use, privileges, and control boundaries more dynamic than they are in traditional automation. The OWASP Top 10 for Agentic Applications, published in December 2025, is a useful map of those risks, many of which become especially relevant when an agent can run commands against your network. The Replit incident from July 2025 is worth remembering here, not because of what was destroyed but because of why. A coding agent deleted a production database during a declared code freeze, despite explicit instructions not to make changes, and then told its user a rollback was not possible when it was. The lesson is not that agents are dangerous. It is that a natural-language instruction is not an enforcement boundary. \"Do not touch production\" in a prompt is not the same thing as a permission system that makes the action impossible. Anyone building an agent that can reach network devices has to build the second thing, and it is a very different kind of work from writing the prompt. Someone owns the integrations, which break when the ITSM vendor, the observability vendor, or the network OS vendor ships an API change. Someone owns the feature backlog, because the moment the tool is useful, the operations team will ask for more. I ran into this recently with someone who runs the network for a large institution. He had built an internal agentic system himself, and it worked well enough that the team started relying on it. The problem came next. Once it became part of how the team operated, someone had to own the software behind it: maintain the code, keep the in"},{"t":"The most dangerous moment in a network change is when everyone thinks it worked","s":"Blog","d":"A completed change is not a verified one. Why post-change verification belongs at the center of change management, what Uptime Institute's 2026 outage data shows, and where AI fits.","u":"/blog/the-most-dangerous-moment-in-a-network-change/","b":"Blog · Change management The most dangerous moment in a network change is when everyone thinks it worked By Raja Tadimeti , Co-founder & CEO August 25, 2026 · 4 min read There is a moment in almost every maintenance window that feels safe and isn't. The commit went through. The prompt came back. The device is reachable. The BGP session you were worried about is back to Established. Someone on the bridge says, \"Looks good.\" That moment gets treated like the finish line. It is usually the start of the part that matters. Execution is not the hard part The hard problem in change management is not executing the change. Most competent teams can already do that. They write runbooks, sequence the steps, schedule the window, get the approvals, and push the configuration with discipline. The hard problem is knowing whether the network is healthy once the work is done. That sounds obvious. It is also where a surprising amount of operational risk still hides. A network does not fail only when a device goes dark. It fails when a path comes back asymmetric. When a routing policy does something slightly different from what the author intended. When a tunnel re-establishes with half the throughput it had before. When a dependency outside the blast radius quietly absorbs the damage and nobody notices until Monday morning. When everything looks stable right up until production traffic finds the one thing the window did not exercise. So the most dangerous words in change management are often not \"the change failed.\" They are \"the change completed.\" Completion is an execution milestone. It is not proof. What the 2026 outage numbers say The numbers back this up, and they are not getting better. In Uptime Institute's 2026 outage analysis, 57% of respondents said their most recent major outage cost more than $100,000, and for the second year running one in five said it cost more than $1 million. The leading driver of human-error outages is the same as last year: people not following the procedure, or the procedure itself being wrong. Uptime also notes that outages tied to fiber and connectivity are rising and tend to last longer than other kinds. I read that as a verification problem more than a tooling problem. Almost nobody in those postmortems forgot to run the change. They ran it, called it done, and found out later that \"done\" and \"healthy\" were two different things. Did the network absorb the change safely? Most change processes are still much better at answering \"Did we do the thing?\" than \"Did the network absorb the thing safely?\" The second question is the one operators care about. A router upgrade is not successful because the router is back. A firewall policy change is not successful because the rule committed. A WAN change is not successful because BGP is Established again. A change is successful when the surrounding network, the expected traffic, and the services that depend on it all behave the way they were supposed to afterward. That takes a different mindset. Post-change validation cannot be a checklist stapled onto the end of the window. It has to be the center of the process. The team needs to know what should change, what should not change, what evidence counts, and what would make the outcome ambiguous rather than clean. Ambiguous is the case that gets people. A clean failure is easy: you roll back. A clean success is easy: you close the window. The dangerous outcome is the one where the tunnel is up but latency doubled, or the route is present but learned from the wrong neighbor, or the interface counters are clean because traffic silently moved somewhere else. Nothing is red. Nothing is right either. Where AI fits This is also where I think the next useful wave of AI in network operations shows up. Not as a system that improvises production changes on its own. Nobody I talk to wants an agent pushing configuration at 2 a.m. without a human in the loop. The more important shift is toward systems that help a team prove the network is healthy with more rigor than a static runbook can. Systems that know the difference between an expected flap and the first sign of a broader regression; that account for a device's role, its path dependencies, and any known weakness when deciding what gets tested; and that put pre-change and post-change state side by side so the operator can continue, pause, or roll back based on evidence rather than relief. That is the work we are doing at REAP with Change Assurance , and it is a much more useful future than \"AI that makes changes.\" The teams that get better at change over the next few years will not just automate more steps. They will get more rigorous about proof. The standard moves from \"the procedure ran\" to \"the network demonstrated that it is healthy.\" A green ping, a returned prompt, and a quiet bridge are not proof. That is a higher bar. It is the right one. Sources Uptime Institute, Annual Outage Analysis 2026 Uptime Institute, Annual Outage Analysis 2026 press release ("},{"t":"AIOps, automation, or agentic AI? Ask who decides the next step","s":"Blog","d":"Automation, AIOps, and agentic AI are different operating models, not labels. The test that tells them apart: when something breaks, who decides what to check next?","u":"/blog/aiops-automation-or-agentic-ai/","b":"Blog · Agentic AI AIOps, automation, or agentic AI? Ask who decides the next step By Rishit Lakhani , Head of Solutions Engineering August 17, 2026 · 5 min read AI has become an umbrella term in network operations. Two products can both call themselves AI-powered while doing fundamentally different jobs, and it isn't always obvious from a slide deck which is which. The distinction that matters isn't how much data a platform touches or how convincingly it talks about intelligence. It's a simpler question: when something goes wrong, who decides what happens next? These aren't three mutually exclusive product categories. They're different operating models, and a single modern platform can contain all three at once, sometimes acting on the same incident. The useful question isn't which category a vendor belongs to. It's which operating model is doing the work at the moment something breaks. Automation: the procedure is already written Automation executes predefined steps. A human or another system triggers it, and it runs through a known sequence, consistently, across however many devices you point it at. The procedure was decided in advance, by whoever wrote the playbook or the runbook. Automation has no opinion about whether the task it was given is the right one for the situation in front of it. It just executes. AIOps: the system analyzes what is happening AIOps applies machine learning and statistical analysis to operational data, and it can go well beyond anomaly detection. It can correlate related events into a single incident instead of a dozen separate alerts, identify probable root causes, recommend remediation, and in some implementations trigger remediation automatically. That covers real ground, including outcomes people sometimes assume belong exclusively to agentic systems. The distinction starts to matter in how the investigation unfolds. AIOps applies analytics to determine what is happening and what response may be appropriate. What it typically doesn't add is a loop that keeps deciding, step by step, what to look at next. Agentic AI: the next step is decided dynamically Agentic AI starts from an objective rather than a fixed decision path. Given a goal, such as \"investigate this incident,\" it decides how to pursue it in real time: what evidence it needs, which tool to call, how to interpret the result, and whether to change its approach based on what it just found. The shape of it looks like this: Start with an objective. Decide what evidence is needed. Gather it. Interpret the result. Update the hypothesis. Decide the next diagnostic action. Repeat until the investigation converges. This lines up with how the broader industry describes agentic systems: something that perceives context, plans a course of action, invokes tools, maintains state across multiple steps, and adapts its behavior toward a goal, rather than completing a single analysis or following a predetermined diagnostic workflow. The real separation, then, isn't whether a system can reason or even whether it can act. It's whether there is a persistent, goal-directed investigation loop: a system that can repeatedly decide what to investigate next based on what it just learned. A better test than reading the product page The next time you're evaluating a platform, skip the AI messaging and try something simpler. Give it an incident that doesn't have a predefined diagnostic workflow, and watch what it does. If it executes a procedure somebody already defined, that's automation. If it analyzes operational data and identifies, recommends, or automates a response, that's AIOps, and a well-built version of it is valuable. If it repeatedly decides what to investigate next based on what it just learned, forms a hypothesis, tests it against the network, and converges on a next diagnostic step that wasn't predefined, that's where the agentic claim starts to hold up. The point isn't to decide which label a vendor deserves. It's to establish which behavior you're buying. None of the earlier operating models were inadequate It's tempting to frame each newer model as making the last one obsolete. That's not accurate. Automation scaled execution: it let a handful of engineers manage infrastructure that would have required a much larger team to touch by hand. AIOps scaled detection and analysis, cutting through alert volume that no team could triage manually at the pace modern networks generate it. What agentic systems add is the potential to scale the parts of the job that have stayed stubbornly human-intensive even as everything around them got faster: deciding what to investigate next, interpreting ambiguous evidence, and adapting the investigation as it unfolds. That's a meaningful step forward without pretending the earlier models were a mistake. They weren't. Most networks will keep running all three at once for a long time. Where we land on this ourselves This is the standard we use when we think about how REAP should investigate a network"},{"t":"Blog","s":"Blog","d":"Practitioner writing from the REAP team on incident, problem, and change management, build versus buy, change verification, and what separates agentic AI from AIOps and automation.","u":"/blog/","b":"Blog Field notes from people who have run networks Practitioner writing, not marketing: what we have learned running and reasoning about networks. New posts about twice a month. September 22, 2026 · Raja Tadimeti Change management The expensive part of incident, problem, and change management is the handoff Incident, problem, and change management are separate for good reasons. Most of the avoidable cost is in the handoffs between them, where evidence and context get rebuilt from scratch. Read the post → September 8, 2026 · Rishit Lakhani Agentic AI Build or buy agentic AI for network operations? The demo is the cheap part Getting an agent to work in a demo is easy. Operating it safely for years is the product. What you take on when you build, and what you should own either way. Read the post → August 25, 2026 · Raja Tadimeti Change management The most dangerous moment in a network change is when everyone thinks it worked Change completion is not proof. Why post-change verification matters more than execution, what the 2026 outage data shows, and where AI actually helps. Read the post → August 17, 2026 · Rishit Lakhani Agentic AI AIOps, automation, or agentic AI? Ask who decides the next step Two products can both call themselves AI-powered while doing fundamentally different jobs. The way to tell them apart is to ask who decides the next step. Read the post → Glossary · term of the week · The platform Two-speed reasoning The combination of deterministic rules that detect known conditions and agentic investigation that explains them, including novel incidents. In REAP: The reason REAP reports P50 and P95 separately for known and novel cases, measured in a pilot. Read the entry → All 244 terms → Coming next In the queue What to check in a resilience audit of a multi-site network Two-speed reasoning: rules for the known, an investigation for the rest The week-0 baseline: seven numbers every network team should know Read-only first: how to let an AI agent near your network Test failover before you need it Design targets are not results: how to read AI claims in network operations Follow REAP on LinkedIn (opens in a new tab) for each new post. Bring a question to ONUG. Raja, Nata, and Rishit will be in New York on October 28–29. Book twenty minutes. ONUG details All events"},{"t":"Events","s":"Company","d":"Where to meet REAP: ONUG Fall 2026 in New York (October 28–29, Booth 33, sponsor and speaker: “The Change Succeeded. Did the Network?”), AutoCon 6 in Tucson (November 16–20, supporting sponsor), Gartner IOCS in Las Vegas","u":"/events/","b":"Events Where to meet REAP Conferences, talks, and meetings with the people who build and run REAP. Twenty minutes with us is usually enough to know whether a proof of value makes sense. Book a meeting Invite REAP to speak Upcoming Next on the calendar Oct 28–29 2026 Sponsor and speaker ONUG Fall 2026 · New York The PENN DISTRICT, 100 West 33rd Street. Raja Tadimeti presents “The Change Succeeded. Did the Network? Building Confidence in Change Outcomes” in the Tools, Technologies & Techniques theater on Thursday, October 29 at 3:15 pm ET. At Booth 33 in the New Idea section: a walkthrough of your last P1, your assurance-check result, the evaluation toolkit, and a drawing for a Mac mini on Thursday at 4:00 pm ET (be there to win). Book twenty minutes Event details Win a Mac mini Nov 16–20 2026 Supporting sponsor AutoCon 6 · Network Automation Forum · Tucson (opens in a new tab) The Westin La Paloma Resort & Spa, Tucson, Arizona. Workshops on November 16–17; the conference runs from Wednesday afternoon, November 18, to Friday midday, November 20. AutoCon is the Network Automation Forum’s practitioner conference on why network automation is still not fully adopted. Talk to the REAP team about checking every change before and after it lands, and explaining incidents with evidence. Request a meeting Event site (opens in a new tab) Dec 8–10 2026 Meetings by appointment Gartner IT Infrastructure, Operations & Cloud Strategies Conference · Las Vegas The Venetian Resort. The REAP team will be on site for analyst briefings and meetings with network and infrastructure leaders attending the conference. Ask for a slot and we confirm within one business day. Request a meeting Speaking The talk we are giving this fall The Change Succeeded. Did the Network? ONUG Fall 2026 · Tools, Technologies & Techniques · Thursday, October 29, 3:15 pm ET · Raja Tadimeti Why changes marked successful fail silently, what to capture before and after each type of change, and the five verdicts that should replace “completed”. The slides, the script, and a checklist are on the talk page after the session. The talk page → Invite REAP to speak Raja Tadimeti, Nata Manthiramoorthy, and Madhava Cheethirala speak on evidence-backed network operations, change verification, deploying AI agents in regulated networks, and how agents reason over networks and are governed. Rishit Lakhani covers evaluation and proof of value. User groups, industry conferences, customer councils, and podcasts. Send an invitation After the event What you can take with you A walkthrough of your last P1 Keep the root cause to yourself; we show how REAP would have investigated it, evidence first. Bring us your last P1 → Your assurance-check result Twenty questions, ten minutes: a stage, a restored ≠ fixed index, and the first door to open. Take the self-assessment → The evaluation toolkit The value calculator, the self-assessment with the benchmark log, and the buyer’s guide with the scorecard, as files. Request the toolkit → Meet us in New York. Twenty minutes at ONUG Fall 2026, October 28–29. Leave with three things. Book twenty minutes ONUG details"},{"t":"Win a Mac mini at Booth 33","s":"Page","d":"Enter REAP’s drawing for an Apple Mac mini at the AI Networking Summit by ONUG in New York. The drawing is Thursday, October 29 at 4:00 pm ET at Booth 33; you must be present to win. No purchase necessary.","u":"/onug-drawing/","b":"AI Networking Summit · New York · Booth 33 Win a Mac mini at Booth 33 Enter in under a minute. We draw one winner on Thursday, October 29 at 4:00 pm ET at Booth 33, and you must be there to win. No purchase necessary. Enter the drawing Under a minute. One entry per person. Name Work email Company Job title Mobile phone (optional) Which problem costs most? (optional) Choose one (optional) Incidents take too long to explain (restored is not fixed) Changes close without proof (completed is not verified) Configuration looks right but is not (configured is not compliant) Not sure yet Want a 20-minute walkthrough of REAP? (optional; it does not change your odds) Choose one (optional) Yes, at Booth 33 during the summit Yes, a call after the summit Not now I am 18 or older, registered for the AI Networking Summit, and I agree to the official rules . REAP may contact me about REAP; I can opt out at any time. Website Enter the drawing We use your details to run the drawing, to reach the winner, and to follow up about REAP. We never sell them. See the privacy statement . JavaScript is off in your browser, so this form cannot be sent. Ask anyone at Booth 33 to enter you. How it works Enter once, here or at Booth 33: anyone on the REAP team can enter you. Entries close Thursday, October 29 at 3:45 pm ET. At 4:00 pm ET we draw one entry at Booth 33. If the person drawn is not there within two minutes, we draw again. The prize: an Apple Mac mini (M6 chip, 16 GB memory, 256 GB storage), approximate retail value US$899. No purchase necessary, and a meeting with us does not change your odds. Find Booth 33 The PENN DISTRICT, 100 West 33rd Street, Level 1, in the New Idea section of the expo floor. The expo is open Wednesday, October 28 from 11:00 am to 5:30 pm (reception from 5:00) and Thursday, October 29 from 11:00 am to 4:30 pm. REAP at ONUG → While you’re at Booth 33 Three things worth the walk Bring us your last P1 Describe an incident your team already solved and keep the root cause to yourself. We show how REAP would have investigated it, evidence first. Book a walkthrough → See a change verified, live The change succeeds; did the network? Watch REAP plan the checks, compare before and after, and write the verdict to the change record. The talk and the checklist → Take the evaluation toolkit The value calculator, the self-assessment and the buyer’s guide with its scorecard, vendor-neutral and yours to keep. Request the toolkit → Official rules The Mac mini drawing at Booth 33 Sponsor. Reapitnow.ai, Inc., doing business as REAP, San Jose, California (“REAP”). ONUG and Apple Inc. are not sponsors of this drawing and are not responsible for it. Mac mini is a trademark of Apple Inc. No purchase necessary. Buying something, booking a meeting, answering the optional questions or attending a session does not improve your chances of winning. Who can enter. Registered attendees of the AI Networking Summit by ONUG in New York, October 28–29, 2026, who are 18 or older and legal residents of the 50 United States or the District of Columbia when they enter. Employees and contractors of REAP or of ONUG, and members of their immediate families or households, are not eligible. If your employer’s policies or government ethics rules limit the gifts you may accept, you are responsible for following them, and you may decline the prize. Void where prohibited. How to enter. Complete the form on this page (reapnet.ai/26/onug/drawing) or ask a REAP team member at Booth 33 to enter you, before Thursday, October 29, 2026 at 3:45 pm ET. One entry per person; additional entries from the same person, under the same or another email address, are not counted. Entries with false, incomplete or automated information are void. The drawing. REAP will draw one entry at random from all eligible entries at Booth 33 at 4:00 pm ET on Thursday, October 29, 2026, using a random selection tool. You must be present at Booth 33 at the drawing to win. If the person drawn is not present within two minutes of being called, or is not eligible, REAP will draw another entry until a present, eligible winner is found. The prize. One Apple Mac mini (M6 chip, 16 GB memory, 256 GB storage), approximate retail value US$899. No cash alternative, transfer or substitution, except that REAP may substitute a prize of equal or greater value if the stated prize is unavailable. The prize is handed to the winner at the booth or, at the winner’s choice, shipped to a U.S. address within 30 days. Taxes are the winner’s responsibility; because the prize value is over US$600, the winner provides a completed IRS Form W-9 before receiving the prize and REAP reports the value on Form 1099 as the law requires. Odds. The odds of winning depend on the number of eligible entries received. Confirming the winner. The winner is announced at the booth and confirmed by email. REAP may ask the winner to show their event badge and a photo ID and to sign a short declaration of eligibility. Your informat"}]